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MGT 3200 First Exam
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Questions in this quiz (31)
1Which of the following statements is best?
- AOperations management refers primarily to manufacturing.
- BProductivity in the service sector has kept pace with the manufacturing sector.
- COperations managers have little interaction with other functional areas.
- DGlobal competition is putting additional pressures on operations managers.
2Which of the following statements regarding operations management is true?
- AInputs to a production system include capital and materials, but not human resources.
- BOperations management deals only with manufacturing organizations because service organizations do not have tangible outputs.
- CTypical inputs to a production system are processes and consumer goods.
- DCustomer participation and information on performance are two special types of inputs to a production system.
3Operation management is part of a production system that can be described in the following manner:
Organization: inputs->processes->outputs.
Which one of the following correctly describes a production system?- AAirline: pilot->planes->transportation
- BBank: tellers->computer equipment->deposits
- CFurniture manufacturer: wood->sanding->chair
- DTelephone company: satellites->cables->communication
4Which of the following statements is more of a general characteristic of a manufacturing organization, as compared to a service organization?
- AShort-term demand tends to be highly varible
- BOperations are more capital intensive
- COutputs are more tangible
- DQuality is more difficult to measure
5Which of these is an example of a nested process?
- AAt the start of the new semester, a student first pays tuition and then goes to the bookstore.
- BA customer service representative verifies a caller's account information
- CA candidate's intent to graduate is checked for financial holds by the Bursar and for degree requirements by Advising before the diploma mill prints their sheepskin.
- DA stockbroker calls a client and advises her to sell silver short.
6Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?
- AOutput can be inventoried
- BThe response time is longer
- CThere is less customer contact
- DThe facilities tend to be smaller
7Which of the following statements concerning manufacturing and service organizations is generally true?
- AA service facility is more likely to serve national or even international markets
- BManufacturing organizations generally have more difficulty in matching capacity with demand
- CIn many service organizations, such as hospitals and entertainment centers, customers themselves are inputs to the transformation processes
- DMost service organizations can buffer themselves against uncertain demand by creating inventories and smoothing output levels
8Which of the following generally is not true of both service and manufacturing?
- ABoth types of organizations normally provide a package of goods and services
- BThey must both inventory their inputs
- CCustomer focus is necessary for the success in both services and manufacturing
- DThey must both inventory their outputs.
9Refresh your understanding of the word 'Customer' on operations management and identify the statement that is TRUE.
- AManufacturing systems can have only internal customers because other departments are responsible for serving the external customer
- BOnly service organizations have external customers because service is provided in the presence of a customer
- CCustomers can be internal or external in both manufacturing and service operations
- DThe concept of an external customer is no longer relevant because delivery is given by third-party distribution companies
10We have viewed operations management in several different ways. One acceptable view of operations management is as a:
- Acorporate function in which the best way to finance corporate assets is determined
- Bsystem wherein inputs pass through one or more operations and are transformed into outputs (goods or services)
- Cset of decisions related to budgeting the annual resources between different functional areas
- Dset of decisions related to product pricing and marketing
11Which of the following statements is best? Operations management can be made more effective by:
- Afocusing on aspects of operations that are directly related to production
- Bcoordinating operations with other functional areas that impact operations
- Cmaking production early enough so that stockouts do not occur
- Dcoordinating all activities related to operations directly or indirectly, both within and outside the organization
12The core processes in a value chain must add value for the external customers, while support processes:
- Ado not add value for the customer
- Binclude the order fulfillment process
- Care directly involved in service to the external client
- Dare also part of the value chain
13The process that facilitates the placement of orders and identifies, attracts, and builds relationships with external customers is called the:
- Acustomer relationship process
- Bnew service development process
- Corder fulfillment process
- Dsupplier relationship process
14The process that designs and develops new products and services is called the:
- Acustomer relationship process
- Bnew service development process
- Corder fulfillment process
- Dsupplier relationship process
15The process that includes the activities required to produce and deliver the service or product to the customer is called the:
- Acustomer relationship process
- Bnew service development process
- Corder fulfillment process
- Dsupplier relationship process
16Decisions that are less structured and have long-term consequences are:
- ATactical decisions
- Boperational decisions
- Cstrategic decisions
- Dfunctional decisions
17An example of a tactical decision that an operations manager is typically involved in is:
- AThe development and organization of a value chain
- Bhow to measure and improve performance
- Cthe sequence of customer orders to process
- Dwhether to expand operations globally
18Which of the following is NOT a trend in operations management?
- AIncreased presence of the manufacturing sector
- BIncreased global competition in both manufacturing and services
- CIncreased emphasis on quality
- DPressures to address social issues such as pollution and workplace diversity
19Increased capital and production capacity, the expanding of the urban work force, new Western markets, and an effective national transportation system were all developments that took place within which era?
- APost-World War II period
- BPost-Civil War period
- Cthe human relations movement
- Dthe industrial revolution
20Who is known as the father of scientific management?
- AHenry Gnatt
- BFredrick Taylor
- CMorris Cooke
- DHenry Ford
21Which of the following basic patterns of demand is difficult to predict because it is affected by national or international events or because of a lack of demand history reflecting the stages of demand from product development to decline?
- AHorizontal
- BSeasonal
- CRandom
- DCyclical
22The electricity bill at Padco was driven solely by the lights throughout the office; everything else was driven by alternative energy sources. The office was roughly open 8 hours a day, five days a week and the cleaning crew spent about the same amount of time in the offices each week night. The kilowatt hour usage for the office was best described as a:
- AHorizontal demand pattern
- Brandom demand pattern
- Cseasonal demand pattern
- Dcyclical demand pattern
23A regression equation with a coefficent of determination near one would be most likely to occur when the data demonstrated a:
- Aseasonal demand pattern
- Btrend demand pattern
- Ccyclical demand pattern
- Drandom demand pattern
24Professor Willis noted that the popularity of his office hours mysteriously rose in the middle and the end of each semester, falling off to virtually no visitors throughout the rest of the year. The demand pattern at work is:
- Acyclical
- Brandom
- Cseasonal
- Dtrend
25A linear regression model is developed that has a slope of -2.5 and an intercept of 10. The sample coefficent of determination is 0.50. Which of the following statements is TRUE?
- AThe sample correlation coefficent must be 0.25
- BThe sample correlation coefficent must be -0.71
- CThe sample correlation coefficent must be -0.25
- DThe sample correlation coefficent must be 0.71
26The number of #2 pencils the bookstore sells appears to be highly correlated with the number of student credit hours each semester. The bookstore manager wants to create a linear regression model to assist her in placing an appropriate order. In this scenario:
- AThe dependent variable is student credit hours
- Bthere are two independent variables
- CThere are two dependent variables
- Dthe independent variable os student credit hours
27Which of the following statements regarding a sample correlation coefficient is TRUE?
- AThe sample correlation coefficient is always less than the coefficient of determination
- BThe sample correlation coefficient is always less than the slope
- CThe sample correlation coefficient is always less than or equal to 1
- DThe sample correlation coefficient is always between 0 and 1
28Which one of the following is an example of casual forecasting techniques?
- AWeighted moving average
- BLinear regression
- CExponential smoothing
- DDelphi method
29There are historically three 32-month periods of generally rising prices in the stock market for every one 9-month period of falling prices. This observation leads you to conclude that the stock market exhibits a:
- Arandom pattern
- Btrend pattern
- Cseasonal pattern
- Dcyclical pattern
30Polly Prognosticator was the greatest quantitative forecaster in recorded history. A skillful user of all techniques in your chapter on forecasting, she knew better than to try and develop a forecast for data that exhibited a:
- Arandom pattern
- Bhorizontal pattern
- Cseasonal pattern
- Dcyclical pattern
31Which of the following statements about the patterns of a demand series is FALSE?
- AThe five basic patterns of most business demand series are the horizontal, trend, seasonal, cyclical, and random patterns
- BEstimating cyclical movement is difficult. Forecasters do not know the duration of the cycle because they cannot predict the events that cause it.
- CThe trend, over an extended period of time, always increases the average level of the series.
- DEvery demand series has at least two components: horizontal and random.
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- Quiz on MGT 3200 First Exam , created by mcaseywadsworth on 25/02/2015.
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