Quiz
COMMUNICATION CLASS REVIEW
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Questions in this quiz (24)
1Which of the following statements is true of communication?
- AUnsuccessful communication results in misunderstanding of your intent.
- BBeing able to successfully communicate is a skill that all people are born with.
- CSuccessful communication results in people agreeing with your point of view.
- DCommunication involves only spoken word.
2Which of the following best describes the purpose of communication?
- ATo socialize with others.
- BTo get other people to agree with you.
- CTo solve problems, make decisions and manage relationships with others.
3Joe is beginning to search for a job and is in the midst of interviewing. What should Joe keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be appropriate actions taken by Joe that would result in effective communication.
He should try to understand and predict the needs and responses of the interviewer/s.- ATrue
- BFalse
4Joe is beginning to search for a job and is in the midst of interviewing. What should Joe keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be appropriate actions taken by Joe that would result in effective communication.
Joe should rely only on his intellect to respond to the messages he receives.- ATrue
- BFalse
5Joe is beginning to search for a job and is in the midst of interviewing. What should Joe keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be appropriate actions taken by Joe that would result in effective communication.
Joe should focus on the message he is trying to convey regardless of the responses and feedback he may get from the interviewers.- ATrue
- BFalse
6Joe is beginning to search for a job and is in the midst of interviewing. What should Joe keep in mind as he prepares for his interviews? How can he successfully communicate in his interviews? Indicate whether the following would be appropriate actions taken by Joe that would result in effective communication.
He should pause, reflect, and evaluate after every interaction.- ATrue
- BFalse
7Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes, made friends easily, and received a lot of support from her family back at home. This year, however, things are not going quite so well. Her father’s real-estate business is struggling, and her parents are no longer able to send her extra money for her living expenses. So, Emily began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily with little time to study, get a good night’s sleep, or spend time with her friends. With only a few weeks left in the semester, Emily’s grades have begun to slip, and she has become isolated from her friends. Neither her instructors nor her friends seem very understanding of her situation, but, then again, she has not had an open conversation with anyone about her challenges. She just feels too embarrassed to share her struggles with her friends, let alone her professors, and doesn’t know how to appropriately talk about these personal problems.
Emily decides she will go talk to her college advisor. She sets up an appointment that will take place in two days. Which of the following would best prepare Emily for the meeting?- AEmily should call her mother to ask if she will talk with the counselor for her.
- BThere isn’t anything Emily can do until she talks with her advisor.
- CEmily needs to think about how she will convey her situation to her advisor and what she will say
8Emily is a college sophomore. In her first year, she had a high GPA, enjoyed her classes, made friends easily, and received a lot of support from her family back at home. This year, however, things are not going quite so well. Her father’s real-estate business is struggling, and her parents are no longer able to send her extra money for her living expenses. So, Emily began waiting tables at night to make ends meet.
Spending up to 30 hours a week at the restaurant, on top of a full course load, has left Emily with little time to study, get a good night’s sleep, or spend time with her friends. With only a few weeks left in the semester, Emily’s grades have begun to slip, and she has become isolated from her friends. Neither her instructors nor her friends seem very understanding of her situation, but, then again, she has not had an open conversation with anyone about her challenges. She just feels too embarrassed to share her struggles with her friends, let alone her professors, and doesn’t know how to appropriately talk about these personal problems.
Emily decides she will go talk to her college advisor. She sets up an appointment that will take place in two days.
After Emily speaks with her advisor, which of the following is important for Emily to do first?- AReflect and evaluate what she and her advisor discussed.
- BCall her mother and ask for her advice.
- CTake action while the conversation is fresh in her mind.
9Users of today’s communication technologies may be more susceptible to burnout.
- ATrue
- BFalse
10With access to technology that allows us to communicate with anyone, anywhere, at any time, we have become better all-around communicators.
- ATrue
- BFalse
11Intercultural communication is difficult among individuals, and it is often mishandled in the media as well. For instance, the German newspaper Süddeutsche Zeitung was accused of anti-Semitism in early 2014 for publishing a cartoon that depicted Facebook founder Mark Zuckerberg as an octopus with tentacles in control of the world. However, in the news outlet’s attempt to show Facebook’s mighty reach, Zuckerberg was actually illustrated in much the same way as Nazi cartoons showed Jewish people—that is, with curly hair, a hooked nose, and fleshy lips. The cartoonist and the newspaper later apologized (Lyons, 2014). How does this example illustrate poor communication?
- AThe newspaper had intentionally wanted to insult Mr. Zuckerberg’s ethnic background.
- BThe newspaper did not have verbal messages to go with the image.
- CThe newspaper did not convey its intended message.
12Hakim and Julie are getting ready to meet a few of their actor friends for a nice dinner and a night out clubbing. Julie is already dressed and notices that Hakim has been trying on many different outfits and seems to be frustrated. Julie notices the time and tells Hakim that they need to leave soon. Hakim sighs and turns to Julie and asks, “do you think I look like I’ve gained weight?” Julie pauses, unsure of what to say. How does this situation pose a problem for the linear model of communication?
- AThis situation does not pose a problem for the linear model of communication.
- BThere is nothing in Hakim’s question for Julie to decode.
- CHakim’s message is ambiguous and may have nothing to do with his intent.
13David was watching a TV news program with his friend Marni. After a story about immigration, David could tell that Marni had something to say. Based on their past conversations, David knew that he and his friend disagree when it comes to politics. With this in mind, he groaned and rolled his eyes before Marni even finished explaining to him why she thinks the Obama administration has failed to control illegal immigration. When Marni noticed David’s reaction, she stopped in mid-sentence and threw her hands up in frustration. Which of the following are true of David and Marni’s interaction? Choose two of the following choices.
- AThe interaction is one-way; Marni is the sender and David is the receiver.
- BDavid and Marni are simultaneously encoding and decoding each other’s messages.
- CDavid gives Marni feedback, which she uses to alter her message.
14Jose is getting sick of finding dirty dishes in the sink every morning, so he decides to raise the issue with his roommate, Steve. Jose confronts Steve directly and demands that he immediately start cleaning up after himself. This conversation does not go well and quickly turns into an argument. Jose did not intend to upset Steve, whom he considers a friend. He also understands that as long as Steve is angry, the dirty dishes will likely remain a problem. What should Jose do?
- AJose should be more direct with Steve and just tell him that he needs to clean up after himself.
- BJose should be more accommodating when talking to Steve about the dirty dishes in order to reach a productive solution.
- CJose should wait a few days, then remind Steve about the dishes.
15Tony has an appointment with a new doctor. He has been to medical appointments before, so the [blank_start]context[blank_end] of communication is familiar to him. Tony may not know his doctor personally but still discusses his personal health, because his doctor assumes the [blank_start]role[blank_end] of a professional healthcare expert. As a patient, Tony can trust that conversations with his doctor will remain private because of the [blank_start]rules[blank_end] regarding doctor–patient confidentiality.
- Acontext
- Brole
- Crule
- Drole
- Erule
- Fcontext
- Grules
- Hroles
- Icontexts
16Dwayne has been office manager for some time now. He has an easygoing, playful rapport with his employees. However, after using humor in order to give feedback to Aleisha, a new hire, Dwayne notices that she now seems to avoid speaking with him and has become withdrawn and reserved.
Which part of this interaction would not be accounted for in the linear model of communication?- ADwayne’s tone of voice
- BAleisha’s body language
- CThe professional context of their relationship
17Dwayne has been office manager for some time now. He has an easygoing, playful rapport with his employees. However, after using humor in order to give feedback to Aleisha, a new hire, Dwayne notices that she now seems to avoid speaking with him and has become withdrawn and reserved.
What can Dwayne do to more effectively communicate with Aleisha and help her feel more comfortable at work?- ADwayne can explain to Aleisha that he meant no offense and was trying to be friendly with her, but that he understands why Aleisha might not have appreciated the humor.
- BDwayne can continue to tell jokes when Aleisha is around so she’ll know he does this with everyone.
- CDwayne should change his easygoing, joking style of communication because it seems to have offended Aleisha.
18Alix is the maid of honor at her best friend’s wedding. She has a toast to prepare for the reception that will be held in the basement of the church right after the ceremony. Which of the following should be her approach to writing the speech?
- AAlix loves a good celebrity roast and has decided to prepare a funny, but racy, monologue. She is especially excited to tell the jokes she’s prepared about her friend’s ex-boyfriends.
- BAlix should prepare a lighthearted speech that talks about how well suited the bride and groom are for each other and wishing them both the best.
- CAlix should talk about why love is wonderful and why divorce is a terrible ill in today’s culture, reminding her friend that divorce should be avoided at all costs.
- DAlix should write about her own inability to find a suitable romantic partner.
19Barry is having trouble being taken seriously at work because he tends not to speak up in meetings unless someone asks him a direct question. What can Barry do to help solve his problems at work?
- AHe should offer to stay late and take on additional responsibilities to help make up for his lack of communication.
- BHe can regularly remind himself of the opportunities he has missed by not communicating, such as important assignments given to coworkers when he was just as capable.
- CHe can write an email to his direct supervisor explaining why he would be better qualified for a particular project or assignment than the person to whom it was assigned.
- DHe can actively listen during meetings by taking notes and making eye contact with whomever is speaking.
20Which of the following is NOT vital to communication competence?
- AAdhering to the communications style that you were brought up with.
- BBeing sensitive to your surroundings.
- CBeing motivated to communicate.
- DContinuing to develop your communication skills.
21Sue is home from college visiting her parents and grandparents for a holiday weekend. At Thanksgiving dinner she tells her family about her classes at school including a communications course. Later in the evening she tells an off-color joke. This upsets her grandmother. What part of competent communication is she not practicing?
- ASue is not properly motivated to communicate with her family.
- BSue is not taking steps to improve her communications skills.
- CSue has not been able to sense what is appropriate in her situation.
22When we communicate successfully and stimulate meanings in the minds of others, we achieve:
- APersuasion
- BCompromise
- CUnderstanding
- DAgreement
23We attempt to communicate effectively in order…
- Ato ensure that all of the people we meet like us personally.
- Bto be able to persuade anyone we meet.
- Cto manage communication challenges, create personal opportunities, make better decisions, and make meaningful connections with others.
- Dto be more competitive in the job market.
24Which of the following is NOT one of the primary challenges of communication?
- AThe intellectual and psychological resources required
- BOur reliance on digital mediated communication
- COur diverse world with many different sociocultural situations
- DOur desire to persuade others
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- INTRO TO HUMAN COMMUNICATION Quiz on COMMUNICATION CLASS REVIEW, created by JACQUIE MONFORTON on 05/04/2020.
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- JACQUIE MONFORTON
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- English
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