What is going the extra mile?

Doing something you don't have to for a customer

Doing something a manager tells you to

Quiz

Outstanding Service

Kevin Magill 5 questions

Take the quiz

1What are the 5 Ps?
1. APoor Preparation Prevents Positive Performance
2. BProper Preparation Prevents Poor Performance
2What is going the extra mile?
1. ADoing something you don't have to for a customer
2. BDoing something a manager tells you to
3Preparing the bar means you have everything you need for service
1. ATrue
2. BFalse
4the main goal of any hospitality business is to get customers drunk
1. ATrue
2. BFalse
5How many people does a dissatisfied customer tell about their experience?
1. A5
2. B10
3. C15
4. D20