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Chapter 3. Getting Support on AWS

Julio Gutierrez 15 questions

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Questions in this quiz (15)

  1. 1Your company is planning a major deployment on AWS. While the design and testing stages are still in progress, which of the following plans will provide the best blend of support and cost savings?
    1. ABasic
    2. BDeveloper
    3. CBusiness
    4. DEnterprise
  2. 2Your web development team is actively gearing up for a deployment of an ecommerce site. During these early stages of the process, individual developers are running into frustrating conflicts and configuration problems that are highly specific to your situation. Which of the following plans will provide the best blend of support and cost savings?
    1. ABasic
    2. BDeveloper
    3. CBusiness
    4. DEnterprise
  3. 3Your corporate website was offline last week for more than two hours—which caused serious consequences, including the early retirement of your CTO. Your engineers have been having a lot of trouble tracking down the source of the outage and admit that they need outside help. Which of the following will most likely meet that need?
    1. ABasic
    2. BDeveloper
    3. CBusiness
    4. DEnterprise
  4. 4For which of the following will AWS provide direct 24/7 support to all users—even those on the Basic Support plan?
    1. AHelp with infrastructure under a massive denial-of-service (DoS) attack
    2. BHelp with failed and unavailable infrastructure
    3. CHelp with making a bill payment to AWS
    4. DHelp with accessing your infrastructure via the AWS CLI
  5. 5The primary purpose of an AWS technical account manager is to:
    1. AProvide 24/7 customer service for your AWS account
    2. BProvide deployment guidance and advocacy for Enterprise Support customers
    3. CProvide deployment guidance and advocacy for Business Support customers
    4. DProvide strategic cost estimates for Enterprise Support customers
  6. 6Your Linux-based EC2 instance requires a patch to a Linux kernel module. The problem is that patching the module will, for some reason, break the connection between your instance and data in an S3 bucket. Your team doesn’t know if it’s possible to work around this problem. Which is the most cost-effective AWS plan through which support professionals will try to help you?
    1. ADeveloper
    2. BBusiness
    3. CEnterprise
    4. DNo plan covers this kind of support.
  7. 7Your company enrolled in the Developer Support plan and, through the course of one month, consumed $4,000 USD of AWS services. How much will the support plan cost the company for the month?
    1. A$120
    2. B$29
    3. C$100
    4. D$480
  8. 8Your company enrolled in the Business Support plan and, through the course of three months, consumed $33,000 of AWS services (the consumption was equally divided across the months). How much will the support plan cost the company for the full three months?
    1. A$4,000
    2. B$100
    3. C$1,100
    4. D$2,310
  9. 9Which of the following AWS support services does not offer free documentation of some sort?
    1. AAWS Professional Services
    2. BThe Basic Support plan
    3. CAWS Partner Network
    4. DThe Knowledge Center
  10. 10What is the key difference between the roles of AWS Professional Services and a technical
    account manager (TAM)?
    1. AThe Professional Services product helps AWS Partner Network cloud professionals work alongside your own team to help you administrate your cloud infrastructure. The TAM is a cloud professional employed by AWS to guide you through the planning and execution of your infrastructure.
    2. BThe TAM is a cloud professional employed by AWS to guide you through the planning and execution of your infrastructure. The Professional Services product provides cloud professionals to work alongside your own team to help you administrate your cloud infrastructure.
    3. CThe TAM is a member of your team designated as the point person for all AWS projects. The Professional Services product provides consultants to work alongside your own team to help you administrate your cloud infrastructure.
    4. DThe Professional Services product is a network appliance that AWS installs in your data center to test cloud-bound workloads for compliance with best practices. The TAM is a cloud professional employed by AWS to guide you through the planning and execution of your infrastructure.

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Description
Learning Technology Specialist AWS Certs Quiz on Chapter 3. Getting Support on AWS, created by Julio Gutierrez on 01/05/2021.
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