Credico Regulations & Compliance Test

Credico Australia
Quiz by Credico Australia, updated more than 1 year ago
Credico Australia
Created by Credico Australia over 5 years ago
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0

Description

Monthly Compliance Test

Resource summary

Question 1

Question
The Australian Consumer Law provides a set of national laws that cover door to door sales, which gives the consumer specific protections except
Answer
  • Right to cancel a contract after a cooling off period
  • Right to ask sales agent to leave
  • Right to receive certain information

Question 2

Question
What is the first thing an agent should do when a customer answers the door?
Answer
  • Start pitching and completing a sales contract
  • Introduce yourself, state the purpose of your visit and ensure your photographic ID is visible
  • Tell them you are not there to "sell anything" but to gather information for a survey

Question 3

Question
If the customer firmly asks you to leave, what should you do?
Answer
  • Obtain permission from your team leader to remain on the property
  • Leave immediately and come back next week
  • Leave immediately and never to return

Question 4

Question
Joe is a sales agent and is finishing for the day. On the way to his car, he knocks one last door at 6.05 pm. The customer answers the door, she has a young child with her and a baby that is crying in the background. What is wrong with this scenario in terms of Australian Consumer Law?
Answer
  • Joe is working outside of his assigned territory.
  • Joe should not have knocked the door as it was past 6.00 pm.
  • Joe should have realise the customer is busy and should have left.

Question 5

Question
Does the following statement by sales agent would constitute a breach of ACL - "All of your neighbours have signed up and Jenny you next door neighbour has paid $200.00".
Answer
  • True
  • False

Question 6

Question
Does the following statement by sales agent would constitute a breach of ACL - "Please sign because if I don't get this sale, I will be sacked".
Answer
  • True
  • False

Question 7

Question
Does the following statement by sales agent would constitute a breach of ACL - "I understand you need to speak to your partner, so just sign here because it will let my boss know I visited you and I will not process the sale until you call me tomorrow".
Answer
  • True
  • False

Question 8

Question
Does the following statement by sales agent would constitute a breach of ACL - "Don't worry if you are not sure, just sign here for info with no obligation and the supplier will contact you anyway before proceeding".
Answer
  • True
  • False

Question 9

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must leave immediately if asked to and not return for 10 days.
Answer
  • True
  • False

Question 10

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must inform the consumer of their right to cancel the contract without penalty within 10 business days if the consumer changes their mind.
Answer
  • True
  • False

Question 11

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must force the customer to make a decision and sign an agreement with the sales agent.
Answer
  • True
  • False

Question 12

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can request or accept payment from a consumer during cooling off period.
Answer
  • True
  • False

Question 13

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door can target disadvantaged or vulnerable customers using high pressure sales tactics.
Answer
  • True
  • False

Question 14

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must provide a consumer with an agreement to sign that contains detailed information on product purchased, terms in full, the total cost, agent's and seller's contact details.
Answer
  • True
  • False

Question 15

Question
According to the Door to Door Consumer Rights guide, a sales agent who contacts a consumer at the door must not provide cancellation notice to customer to cancel the agreement.
Answer
  • True
  • False
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