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A+ Study 220-1002
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Questions in this quiz (53)
1Which command line utility would a technician use to analyze and repair damaged operating system files?
- ADism /Online /Cleanup-Image /CheckHealth
- BDism /Online /Cleanup-Image /ScanHealth
- Csfc /scannow
- Dsfc /scanhealth
2Which technology describes software can be used on one computer and one copy can be stored for backup purposes?
- APII
- BEULA
- CPCI DSS
- DFOSS
3Which technology describes a database that includes all client first names, last names, and home addresses?
- APCI DSS
- BEULA
- CFOSS
- DPII
4Which technology describes any credit card numbers stored locally must be encrypted?
- APCI DSS
- BPII
- CFOSS
- DEULA
5Which technology describes software that includes source code and can be distributed at no cost?
- AEULA
- BPII
- CFOSS
- DPS DII
6How would one map a network drive on the command line?
- Anet use S: \\Server1\Share1
- Bnet use \\Server1\Share1 /S:
- Cnet use /S: \\Server1\Share1
- Dnet use -S: \\Server1\Share1
7A system administrator is installing a new server into the metal racks in a data center. During the installation process, the administrator can feel a faint tingling sensation when mounting the server. Which of the following safety systems should be tested and verified FIRST?
- AEquipment grounding
- BLighted exit signs
- CCable management
- DWaste disposal regulations
8The motherboard of a server in the corporate data center has started smoking, and flames can be seen inside the computer case. Which of the following would be the BEST way to extinguish this fire?
- AAn extinguisher with water
- BA foam-based extinguisher
- CDisconnect the power
- DA carbon dioxide extinguisher
9Which of these Windows features provides full disk encryption for all data on a storage drive?
- AEFS
- BDomain Services
- CBranchCache
- DBitLocker
10Which of the following governmental policies manages the use of personal data?
- APCI DSS
- BEULA
- CGDPR
- DFOSS
11Which of the following would allow someone else in the room to maliciously obtain a username and password?
- ASpoofing
- BShoulder surfing
- CDoS
- DTailgating
12Which of the following methods would perform a OS upgrade without requiring any input from the user?
- AClean install
- BRepair installation
- CMultiboot
- DUnattended installation
13A company is moving three computer racks of equipment from an old data center to a new facility. Which of these safety features should be the MOST important requirement at the new location?
- AAir filter masks
- BAnti-static mat
- CSurge protectors
- DEquipment grounding
14A security administrator is configuring VPN connectivity on the company smartphones and tablets. The administrator would like to ensure that the login requests are from corporate users and not unauthorized third-parties. Which of the following would provide this security feature?
- ABiometrics
- BUnique Usernames
- CPIN
- DPasscode
15A desktop technician would like to reinstall the Windows 10 operating system without removing any of the personal files and settings on the computer. Which of the following would be the BEST way to complete
this process?- AClean installation
- BUnattended installation
- CMultiboot
- DRefresh
16A company is donating ten laptop computers to a local community center. Which of the following processes should be followed before making this donation?
- AInventory management
- BAcceptable use policy
- CPassword policy
- DKnowledge base article
17A system administrator has been notified that a serious security vulnerability has been identified in software used by the company. In order to quickly patch this vulnerability, the administrator has created change management documentation that will be presented to the change board. Which part of the documentation would explain the disadvantages of not quickly patching this software?
- ADetailed change plan
- BRisk analysis
- CBackout plan
- DEnd-user acceptance
18A technician has just received fifty boxes of used laser printer toner cartridges that were removed during an annual preventive maintenance project. Which of the following would be the best NEXT step for managing these used cartridges?
- ARefer to the MSDS
- BShip the cartridges to the original manufacturer
- CDispose of the cartridges with the rest of the trash
- DDrill a hole in each cartridge
19A user is browsing to their corporate home page, but a different website appears instead. The user tries to connect with other browsers on the same computer, but the result is identical. Which of the following would be the best NEXT troubleshooting step?
- ATry connecting to the site in Safe Mode
- BPerform an anti-malware scan
- CView all browsing results in the Event Viewer
- DRoll back to a previous configuration
20A network administrator has been asked to manage the router configurations at all company remote locations. Which of the following would be the BEST choice for this task?
- ASSH
- BVNC
- CTelnet
- DRDP
21Via which installation process can an *.apk file be installed on an Android tablet?
- ACloud service
- BSideloading
- CBiometrics
- DEncrypted
22A help desk technician has been given a network diagram that shows switch interfaces grouped by VLAN. Which of the following would BEST describe this documentation?
- ALogical diagram
- BKnowledge base
- CInventory management
- DOperational procedures
23A system administrator is troubleshooting an older application on a Windows 10 computer and needs to modify the UAC process. Which of the following options would provide access to these settings?
- ADevice Manager
- BUser Account
- CEvent Viewer
- DSystem Information
24An office power system occasionally experiences minor voltage spikes during the business day. Which of the following would be the BEST way to address this power issue?
- APower down when not actively working
- BConfirm that the building has an electrical ground
- CConnect a surge suppressor to each system
- DMaintain an inventory of replacement power supplies
25What is the maximum amount of RAM supported by a 32-bit version of an operating system?
- A4 GB
- B8 GB
- C16 GB
- D32 GB
26Each time a user attempts to launch an application, the starting graphic or animation appears, then disappears from the screen and the taskbar. Where can a technician get more information about the program's crash?
- AEvent Viewer
- BTask Manager
- CStartup Repair
- DSafe Mode
27Which of the following would be unnecessary if a rainbow table is used?
- ASpoofing
- BSocial Engineering
- CBrute Force
- DDDos
28Which of the following processes should the system administrator follow if an upgrade to an email server fails and he/she wants to return the email server to its previous state?
- ABackout plan
- BDisaster recovery plan
- CIncident response plan
- DPower plan
29A user in the shipping department has opened a help desk ticket for
problems found when browsing to certain Internet sites. The user also has
slow access to other sites and difficulty sending and receiving emails from the local email server. A technician performs some basic troubleshooting and finds that CPU utilization is low, memory usage is minimal, and half of network pings return a response. Which of the following would be the best NEXT troubleshooting step?- ARemove all startup applications and reboot the computer
- BRestart in Safe Mode and repeat the tests
- CCheck the statistics on the user’s switch port
- DScan with an anti-malware utility
30A desktop administrator is installing a 64-bit version of Windows 10 Pro on a workstation, but the installation will not start. The workstation configuration is:
1 GHz CPU
2 GB of RAM
15 GB of free storage space
1280 x 720 video resolution
Which of the following would allow this installation to proceed?- AIncrease free storage space to 20 GB
- BDecrease resolution to 800 x 600
- CUpgrade to a faster processor
- DIncrease RAM to 4 GB
31Walter, a user, is trying to use a new stylus with his tablet. The screen on the tablet responds to a finger press or a swipe, but the stylus does not interact with the tablet screen. Which of the following would be the MOST likely fix for this issue?
- AConnect to a power source
- BEnable Bluetooth
- CUpgrade to the latest OS version
- DDisable the Wi-Fi network
32Which of the following should a company use to reduce their legal liability if an employee is dismissed?
- AEnd user licensing agreement
- BAcceptable use policy
- CKnowledge base articles
- DOperational procedures documentation
33A user has purchased a computer that uses a 32-bit version of an operating system. Which of the following would be the maximum amount of RAM supported in this OS?
- A32 GB
- B4 GB
- C16 GB
- D64 GB
34A company has created an internal process to ensure that all PII is encrypted. Which of the following would be the MOST likely reason for adding this additional security?
- AHelps prevent identity theft
- BImproves application performance
- CAllows customer data to be easily deleted
- DUses less storage space
35A system administrator is installing a file server into the corporate data center. Which of the following would be the BEST way to improve security of the file sharing service? (Select TWO)
- AA. Enable a BIOS user password
- BConnect the server to a wireless network
- CLimit the number of concurrent connections
- DDisable unused accounts
- EEnable file storage quotas
- FEnable password complexity
36Daniel, a user in the marketing department, has been notified that other users have received email messages that show him as the sender, but he did not send the emails. There are no records of these emails in Daniel’s sent messages folder. A technician researching the issue finds that Daniel’s computer appears to be working properly and is not infected with any malicious software. Which of these should the technician check NEXT?
- AEmail hijacking
- BInvalid email certificate
- CVLAN mismatch
- DIncorrect email server configuration
37A user’s laptop has very high utilization, even with no activity on the screen or user input to the
operating system. Task Manager shows that the CPU is operating at 100% utilization, memory utilization is slightly elevated, and there is a large amount of outbound network communication. Which of the
following would be the MOST likely reason for these issues?- ASystem RAM is faulty
- BUser has not properly authenticated
- CLaptop is part of a botnet
- DNetwork adapter is faulty
38A user has asked a technician to repair the display on a smartphone that works normally every morning but is very dim in the afternoon. The technician has performed a soft reset but the display is still dim. Which of the following would be the MOST likely reason for this issue?
- APower saving mode
- BCorrupted OS update
- CNon-working backlight
- DThe battery is charging
39A workstation technician manages a training center that contains thirty student computers in each room. All of the computers have the same hardware configurations. Which of these installation methods would be
the BEST choice for quickly resetting the training rooms at the end of each week?- AIn-place upgrade
- BImage installation
- CRepair installation
- DClean install
40A user in the marketing department needs to move data between macOS and Windows computers using a USB flash drive. Which of the following file systems would be the BEST way to easily transfer files between these operating systems?
- AexFAT
- BHFS+
- CNTFS
- DNFS
41A help desk technician has been called to a training room that uses Android tablets as presentation devices. An application used for the training program will not start on any of the tablets. When the application is selected, the splash screen appears for a moment and then completely disappears with no error message. Which of the following would be the best NEXT troubleshooting step?
- AInstall all operating system updates
- BUninstall the application
- CPower cycle the tablets
- DRoll back to the previous application version
42A system administrator has been asked to install a new application on a server, but the application is 64-bit and the server operating system is 32-bit. Which of the following describes the issue associated with this installation?
- AFile permissions
- BOS compatibility
- CInstallation method
- DAvailable drive space
43A Linux administrator needs to create a system image of a laptop used by the help desk for network troubleshooting. Which of the following utilities would provide this functionality?
- Add
- Bsudo
- Cifoconfig
- Dapt-get
44An internal audit has found that a server in the DMZ has been participating in DDoS attacks against external devices. What type of malware would be MOST likely found on this server?
- ARootkit
- BKeylogger
- CBotnet
- DWorm
45Daniel, a user in the finance department, has purchased a new Android smartphone and has installed a number of productivity apps. After a day of use, Daniel finds that the battery is draining rapidly, even when the phone is not being used. Which of the following tasks should Daniel perform after completing a factory reset?
- ADisable Bluetooth
- BCheck app sharing permissions
- CRun a speed test on the cellular connection
- DScan each app before installation
46A network administrator has configured all of their wireless access points with WPA2 security. Which of the following technologies would be associated with this configuration?
- ARC4 (Rivest Cipher 4)
- BTACACS (Terminal Access Controller Access-Control System)
- CTKIP (Temporal Key Integrity Protocol)
- DAES (Advanced Encryption Standard)
47A user has noticed that their system has been running very slowly over the last few days. They have also noticed files stored on their computer randomly disappear after the files are saved. The user has rebooted
the computer, but the same problems continue to occur. Which of the following should the user perform to resolve these issues?- ABoot to Safe Mode
- BRelease and renew the network connection
- CInstall anti-malware software
- DUpgrade the system RAM
48The hard drive in a macOS desktop has failed and none of the data on the drive was recoverable. A new storage drive has now been installed. Which of the following should be used to restore the data on the computer?
- ATime Machine
- BDisk Utility
- CBoot Camp
- DBackup and Restore
49A user purchased a copy of home tax software and has installed it on their company computer. This morning, the user logs in and finds that the tax software has been automatically removed from the system. Which of the following would be the MOST likely reason for this result?
- AThe company per-seat licenses are all in use
- BThe software uses a FOSS license
- CThe user has installed a personal license
- DThe software is subject to the GDPR
50An employee has modified the NTFS permissions on a local file share to provide read access to Everyone. However, users connecting from a different computer do not have access to the file. Which of the following is the reason for this issue?
- AThe NTFS permissions were not synchronized
- BShare permissions restrict access from remote devices
- CThe user is an Administrator
- DRemote users are connecting with Guest accounts
51A member of the accounting department at headquarters is getting a new laptop and would like to reissue the older Windows 10 laptop to an accounting team member at a remote site. The headquarters user would
like to remove all personal files, apps, and settings before sending the laptop to the remote site. Which of the following would be the BEST way to accomplish this?- ARemove the Windows partition and reinstall
- BPerform a Windows 10 reset
- CPerform a secure wipe and reinstall from original Windows media
- DUninstall all apps under Control Panel / Programs and Features
52A user is working with a .dmg file on their macOS desktop. Which of the following would describe the contents of this file?
- ADebug Information
- BDisk Image
- CApplication Library
- DDisk maintenance utility
53A company deploys a suite of commercial software onto every workstation in the organization. Which of the following would BEST describe this licensing?
- APersonal licenses
- BFOSS license
- CEnterprise license
- DEnd user licensing agreement
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- Author
- Ellis Curry
- Language
- English
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