Quiz
Work Procedures
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Questions in this quiz (54)
1What is a CRW System?
- AIt is used to sign or login in the company
- BIt is used to sign out the company system.
- CThis system is used for sign in to start your work responsibilities ( processing orders) and sign out when all your tasks are completed.
- DIt only is used when login and out the system.
2What is General Guidelines and the Monitoring Orders?
- AThe guidelines are only use to track cancelled shipment.
- BIt is used to guide you through and monitor the orders of incoming items. Such as a Table on Order Page: Tracking, Lost Items, Shipping (already shipped), Cancelled, Problems (you or your supervisor is tracking info to see if there is a problem with the dellvery), and Confirmed (for items with confirmed contents.
- CMonitoring Orders is only used to cancelled items or shipment.
- DThis is a process to guide you through the guidelines.
3What does all the Action Buttons do?
- AThere are three buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, and a Report Button is for reporting on the items condition upon delivery.
- BThe are five buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, a Receipt Button is for uploading a shipping receipt once the order is shipped, and a Confirm Button is for confirming.
- CThere are two buttons: a Ship button is for items ready to ship, and a Upload button is for upload images of the received items.
- DThe are four buttons: a Ship button is for items ready to ship, a Upload button is for upload images of the received items, a Report Button is for reporting on the items condition upon delivery, and a Receipt Button is for uploading a shipping receipt once the order is shipped.
4After you have received an item, checked the contents, matched the description provided in the database, and the manufacturer box indicates the item inside is intact. What are the steps to complete the process?
- AClick, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and don't describe the problem with the item and then Click Send.
- BClick, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and don't describe the problem with content and describe the problem with the item and then Click Send.
- CClick, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and leave out the describe the problem with content and describe the problem with the item and then Click Send.
- DClick, Report and Select, Content Checked & Confirmed, if everything is ok. Otherwise, Click, Report and Select, Problem with the contents and describe the problem with content and describe the problem with the item and then Click Send.
5What is Uploading Images?
- AIt is necessary to take some picture, no more than 4 (four high-quality pictures are upload for each order.
- BIt is necessary to take some picture, no more than 8 (eight high-quality pictures are upload for each order.
- CIt is necessary to take some picture, no more than 6 (six high-quality pictures are upload for each order.
- DIt is necessary to take some picture, no more than 16 ( sixteen high-quality pictures are upload for each order.
6What is Preparing the box?
- AYou should always prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
- BYou should always prepare the box for shipping. First peel off all the stickers, ( Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
- CYou should never prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
- DYou should sometime prepare the box for shipping. First peel off all the stickers, ( Cautions, Lithium Batteries stickers) and then start the repack signs, the shipping information, shipping labels and content informations.
7How to Ship an Order and How are you made aware new shipping documents are ready?
- AEvery order consists of only one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
- BEvery order consists of one or more incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
- CEvery order consists of two incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
- DEvery order consists of one incoming items. A Ship Button opening a shipping dialogue the will become active when the order is ready to be shipped.
8Tell me about the Shipping Dialogue and what it Contains?
- AIt does not contains the Download link to shipping labels, to packing list and a list of items to include in the order.
- BIt sometime contains the Download link to shipping labels, to packing list and a list of items to include in the order.
- CIt contains the Download link to shipping labels, to packing list and a list of items to include in the order.
- DIt contains only the Download link to shipping labels.
9What is the next step to Shipping an Order?
- ADownload and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
- BDo not Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
- CWait until tomorrow to Download and print packing list and shipping label, once all the required the items are packed according to the packing list and the order is ready to ship.
- DOnly Download and print packing list , once all the required the items are packed according to the packing list and the order is ready to ship.
10Once the package is shipped please open the shipping dialogue again and enter the What and What and then What and after that What?
- ATracking Number, Any Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
- BShipping, Packing list, Order, Item, Description Numbers
- CAny Comments for the order ( if any, Expenses Reimbursement), and Click UPDATE DB.
- DTracking Number, Any Comments for the order ( if any, Expenses Reimbursement).
11What does Uploading Shipping Receipt do?
- AOnce the order is shipped you are required to upload a shipping receipt. Click SHIP Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
- BOnce the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS ALMOST COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
- COnce the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS NOT COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
- DOnce the order is shipped you are required to upload a shipping receipt. Click RECEIPT Button and on upload dialogue will appear. then you choose an image file and upload it by clicking UPLOAD, THEN THE PROCESS IS COMPLETED AND YOU NOW MOVE TO YOUR NEXT ORDER.
12My work schedule is from 9 am until 5 pm your locat time, Monday - Friday. You are not required to work on Federal holidays.
- ATrue
- BFalse
13You will use the CRM as a tool to monitor incoming orders and to download/upload pictures and documents. You will also use the CRM to keep in contact with me, and with different departments later on. You need to sign in every morning at 9 am and take care of orders and messages.
- ATrue
- BFalse
14You must be available for deliveries at your listed address during working hours. Additionally, you must be easily reachable at the phone number we have on file for you during this time.
- ATrue
- BFalse
15You must log in to the database every ____________ minutes and must reply to chat messages and emails within ___[blank_start]_[blank_end]_________ minutes.
- A30-60
- B40-60
- C20-60
- D50-60
16Please process (check, get ready and ship), all the orders on the day of arrival, or at the very latest on the following day.
- ATrue
- BFalse
17You do not have to keep all the shipping information updated in the database in a timely fashion.
- ATrue
- BFalse
18You must report any issues, setbacks, or changes to me as soon as possible.
- ATrue
- BFalse
19By the end of your probation you must take a quiz, passing it will improve your chances to be hired on a full-time basis.
- ATrue
- BFalse
20You must evalluate a carrier every time you interact with them by giving them a star located next to the carrier's name.
- AYes.
- BNo
21The company will reimburse you for anything except the cost of a laptop, a desktop computer, or a tablet.
- ATrue
- BFalse
22You can use your cell phone to access your CRW system and you can use the phone as a device within working hours at a site away from your home.
- AYes, I will try this.
- BI do not think so.
231. Always use the Identification number (ID#) for each package can be found in the first column. Please use this ID# when messaging about any package so that your supervisor can quickly locate the order in question.
- AI agree.
- BI disagree.
242. Click on the tracking number for each package to see the delivery schedule. This allows you to plan your day accordingly.
- AI will process orders step-by-step
- BI will not process orders step-by-step
253. There are four main steps to take when processing an order, and each step has a corresponding button:
- AShip Cancel, Upload Photo, Report, and Receipt Buttons
- BShip, Upload Photo, No Report, and Receipt Buttons
- CShip, Upload Photo, Report, and Receipt Buttons
- DShip, Download Photo, Report, and Receipt Buttons
264. When you receive a package then what?.
- APlease do not check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
- BPlease check only one content thoroughly and carefully to ensure they correspond with the description on the CRM.
- CPlease check the contents thoroughly and carefully to ensure they correspond with the description on the CRM.
- DPlease check only two contents thoroughly and carefully to ensure they correspond with the descrpotion on the CRM.
27Once you have checked the contents:
- AUse the Ship button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
- BUse the Upload button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
- CUse the Receipt button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
- DUse the Report button to confirm delivery as expected. if there are any discrepancies or damaged items, please use the CHAT function to inform me.
28Which items Should not be opened?
- ANotice: Do not open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
- BNotice: Do not open one hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
- CNotice: Do open any hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
- DNotice: Do not open two hard factory sealing (Cellophane or plastic the item is wrapped in) especially (e. g.) Apple products
29What files are to be uploaded into the CRM?
- AImages or Photos and Receipts
- BShipping and Report
30While processing packages you will mostly come across two types of packaging:
- ACarrier and Manufacturer both processing procedure are different for each type of packaging.
- BCarrier and Manufacturer both processing procedure are the same for each type of packaging.
- CCarrier and Manufacturer both processing procedure are almost the same for each type of packaging.
- DCarrier and Manufacturer both processing procedure are a little different for each type of packaging.
31Usually it's a manufacturer cardboard box with colorful or B&W pictures of the contents, it's name, model description, etc. If you received an item in its Manufacturer packaging, inspect the box carefully. But you e
see the item sealed in plastic or there is a plastic file over the Manufacturer packaging.
- ADo not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, you must open this box.
- BDo not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please open this box.
- CDo not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please ship this box.
- DDo not take it off or break it. If the item is pretected with plastic seal to prevent opening the box (It can be transparent, matted, colorful, with or without signs, of round, oval, square or other forms) and it runs from one side of the box to another so it will be damaged if the box is opened, please do not open this box.
32If the Manufacturer's Package is Not protected with a seal and plastic film, you can carefully open the box to visually inspect the contents. The contents can be packed into plastic bags that can be protected from opening with a seal, or sticker, or laminated wire. What must I do?
- AIn this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them off.
- BIn this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do not take them off.
- CIn this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please , do take them out.
- DIn this case, please, do not take the items out of the plastic cover. And also screens and some other parts of items can be covered with protective film, please, take cover off.
33Expain the Carrier Packing, what is it?
- ACarrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is black ink.
- BCarrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is not legible.
- CCarrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is unreadable.
- DCarrier packaging is a plain white or brown box that may be used to prevent damage, pilferage, loss or to group primary packages together. if an item arrived in a Carrier box---inspect it. Before opening it, please take pictures of damages and upload pictures to the CRM. And all photos must be clear and contrast so that the information on them is legible.
34If Carrier packaging box, open up do not damage the contents,
- ADo not throw the Carrier packaging away, you will need it to ship out the items.
- BThrow the Carrier packaging away, you will need it to ship out the items.
35Inside the Carrier box you will see one or several items in the manufacturer packaing.
- ATrue
- BFalse
36If there are items of different types, please, sort them out and take pictures of each item SEPARATELY.
- ATrue
- BFalse
37If the items are identical, take a picture of all of them together.
- ATrue
- BFalse
385. For each order please take the following pictures and upload them into the CRM.
- ATrue
- BFalse
395 (A) General view of the item including manufacturer name, item model and its codes (if there are several identical items in 1 package, please, put them all in 1 picture so that the customer would see all of them together.
- AYes. Follow these instructions above.
- BDo not follow these instructions above.
40For each order please take the following pictures and upload them into the CRM:
- AGeneral view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the box.
- BGeneral view of Item, shipping label, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag or box.
- CGeneral view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes.
- DGeneral view of Item, shipping label, invoice/packing slip, any damages of the packaging or the item, all stickers that refer o the item (model name, serial numbers, digits and letters in the model codes, all stickers that are found on the plastic bag,
41How to move pictures CRW?
- AMove pictures to your computer and transfer them to the database by clicking Ship Photo, on photo at a time.
- BMove pictures to your computer and transfer them to the database by clicking Upload Photo, on photo at a time.
426. The package is ready for shipment AFTER you have selected the Report button, and transferred all necessary images through the Upload button. Then what?
- AOnce these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 1-2 hours. (It may be longer if clients don't provide payment for shipping labels on time).
- BOnce these steps are completed, our sales department will prepare and upload pre-paid shipping documents, This process generally takes 10 hours. (It may be longer if clients don't provide payment for shipping labels on time).
43While you are waiting for new shipping documents, remove the original shipping label from the box, as well as any other labels/stickers, and remove the original shipping invoice.
- ATrue
- BFalse
44As soon as new shipping documents are available, the Ship button become active, and you can click on it to access the shipping screen. On this screen you will see the Download Shipping Label and Download Packing List Button. Please download the documents, and print two copies of the shipping label.
- ATrue
- BFalse
45Important: Sometime a few items have to be consolidated into the same box under the same label, check carefully OUT ID number of the orders
- AIf you see the same OUT ID number for a few packages, you are to put them into the same box with 1 shipping label
- BIf you see the different OUT ID number for a few packages, you are to put them into the same box with 1 shipping label
467. Affix the new label on the outside of the box with clear packing tape, and carefully repack the bow with all items, place the packing list in the box. Usually, you will be able to use the same box/bag the items arrived in.
- ATrue
- BFalse
478. Record the new label's tracking number, which you can find underneath the bar code in the SHIP section. The tracking number is generally long.
- ATrue
- BFalse
489. Go to the Carrier's office (UPS, USPS, FEDEX) to drop the package off. Request a receipt from clerk. iIf they are unable to issue a receipt, ask them to stamp the extra copy of the new shipping label you printed in step 6. As an alternative, they may email or text you a transaction record.
- ATrue
- BFalse
4910. After the package has been shipped, sign into the database and return to the SHIP page. Enter a new tracking number into the correct field. Do not use any extra symbols
- ATrue
- BFalse
50Notice: ONLY update tracking number AFTER a package has been shipped, NEVER before shipping the item.
- ATrue
- BFalse
5111. To finish processing the order, take a photo of the receipt given to you at the carrier's facility's (or stamped duplicate of a shipping label), move it to your computer, and use the RECEIPT button to upload the picture.
- ATrue
- BFalse
5212. Rate a carrier (you will find stars next to every order). It will help us gather data and determine the best companies to cooperate with.
- ATrue
- BFalse
53IMPORTANT; You should always take the labels from the CRM, sometimes return labels are included as well, you can discard them. All the labels provides by the Company ARE TO BE TAKEN FROM THE CRM.
- ATrue
- BFalse
54What would you do with all unopened envelopes at the end of your probation month?
- ADo not open letters
- BOpen letters
- CShip all letters to HQ
- DDump letters
Information
- Description
- General Guidelines An outline of essential job requirements How to process orders step-by-step Workflow FAQ Express & Priority Mail International Service Instructions
- Author
- Lee tate
- Language
- English
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- 9
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