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Quiz

mgt 1

Vladislav Tokhtaev 200 questions

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Questions in this quiz (200)

1_____ is being true to yourself and a way of living in which a person’s outward actions match up with their inner self.
1. AAuthenticity
2. BCreativity
3. CHubris
4. DNarcissism
2Which of the following is a characteristic of being authentic?
1. ABeing prone to stress
2. BActing consistently with selfish motives
3. CBeing true to oneself
4. DFeeling the need to please others
3_____ is the sum of resources represented by self-efficacy, hope, optimism, and resilience that motivates an individual to persevere towards goals despite adversity.
1. AEmotional quotient
2. BHubris
3. CAuthenticity
4. DPsychological capital
4Which of the following is true of people who work under authentic leaders?
1. AThey have lesser work engagement.
2. BThey have increased job satisfaction.
3. CThey experience high burnout.
4. DThey have high levels of anxiety and worries.
5Which of the following is characteristic of an authentic leader?
1. ARelating to others transparently
2. BActing consistently with selfish motives
3. CContributing minimum psychological capital
4. DActing in unpredictable ways
6Which of the following is true of people who work under authentic leaders?
1. AThey have decreased job satisfaction.
2. BThey have decreased job commitment.
3. CThey have low levels of anxiety and worries.
4. DThey have lesser work engagement.
7Which of the following is true of people who work under authentic leaders?
1. AThey have lesser work engagement.
2. BThey have increased levels of anxiety and worries.
3. CThey have increased job commitment.
4. DThey have decreased job satisfaction.
8Which of the following is true of people who work under authentic leaders?
1. AThey have a sense of empowerment.
2. BThey have increased levels of anxiety and worries.
3. CThey experience high burnout.
4. DThey have a decreased trust in with their leader.
9Which of the following is true of people who work under authentic leaders?
1. AThey have increased levels of anxiety and worries.
2. BThey have decreased levels of job performance.
3. CThey experience high burnout.
4. DThey have an increased trust in with their leader.
10Which of the following is true of people who work under authentic leaders?
1. AThey have decreased levels of job performance.
2. BThey have increased levels of anxiety and worries.
3. CThey have a less concern for status.
4. DThey have a decreased trust in with their leader.

11Which of the following is true of people who work under authentic leaders?
1. AThey have a greater identification with their leader.
2. BThey have decreased levels of job performance.
3. CThey have a decreased trust in with their leader.
4. DThey have increased levels of anxiety and worries.
12Which of the following is a result of increased self-awareness?
1. AHigher levels of anxiety and depression
2. BGreater negative emotions
3. CLower self-esteem
4. DGreater self-confidence
13Which of the following is a result of increased self-awareness?
1. ALower levels of anxiety and depression
2. BLower self-esteem
3. CLower self-confidence
4. DGreater negative emotions
14Which of the following is a result of increased self-awareness?
1. AHigher levels of anxiety and depression
2. BHigher self-esteem
3. CGreater negative emotions
4. DLower self-confidence
15Which of the following is a result of increased self-awareness?
1. AHigher levels of anxiety and depression
2. BHigher self-esteem
3. CGreater positive emotions
4. DLower self-confidence
16Which of the following is a result of increased self-awareness?
1. AIncreased levels of anxiety and depression
2. BIncreased self-trust
3. CGreater positive emotions
4. DLower self-confidence
17Which of the following best defines hubris?
1. AIt is the body’s state of heightened readiness for action in response to challenges or pressures in the environment.
2. BIt is an experienced passion and sense of meaning toward work or a career.
3. CIt is a “grandiose sense of self” evident in excessive confidence and narcissism.
4. DIt is asking for feedback or collecting information from the work environment to better understand how you are performing.
18Ike is one of the top executives of Sunshine Corp. Although his colleagues are level-headed people, Ike comes across as a very arrogant and over-confident personality who tends to mock people for their bad work and insult them in front of others. Ike’s personality displays the presence of:
1. Ahubris.
2. Bemotional intelligence.
3. Cempathy.
4. Dauthenticity.
19Which of the following is characteristic of individuals with hubris?
1. AThey exhibit low self-confidence.
2. BThey consult others before taking a decision.
3. CThey exhibit arrogance and narcissism.
4. DThey encourage participation of people.
20_____is a proper sense of self, an awareness of strengths and weaknesses, and an appreciation of knowledge outside yourself.
1. ACharisma
2. BHumility
3. CHubris
4. DStress
21Which of the following is characteristic of humble people?
1. AThey have low emotional awareness.
2. BThey have low self-esteem.
3. CThey refrain from supporting others during decision-making.
4. DThey have the ability to accept truth and admit mistakes.
22Which of the following tools can be used to study the pattern of self-awareness?
1. APERT
2. BGantt Chart
3. CJohari window
4. DMaslow’s hierarchy
23According to the Johari window, the unknown quadrant includes truths about you that:
1. Ayou know about but others do not.
2. Bneither you nor others know at all.
3. Conly you and your close family know.
4. Dothers know but you do not.
24According to the Johari window, the blind quadrant includes truths about you that:
1. Ayou know but others do not.
2. Bneither you nor others know.
3. Cyou and others know.
4. Dothers know but you do not.
25According to the Johari window, the public quadrant includes truths about you that:
1. Aothers know but you do not.
2. Byou and others know about.
3. Cyou know but others do not.
4. Dneither you nor others know about.
26According to the Johari window, the private quadrant includes truths about you that:
1. Aneither you nor others know about.
2. Byou and others know about.
3. Cyou know about but others do not.
4. Dothers know but you do not about.
27People laugh behind Rashid’s back at his unawareness of his lack of competency and social etiquettes. The Johari window describes this as reflective of Rashid’s:
1. Aprivate quadrant.
2. Bblind quadrant.
3. Cpublic quadrant.
4. Dunknown quadrant.
28Which of the following is an ideal means to reduce blind spots that hinder being authentic?
1. AHigher burnouts
2. BFeedback-seeking behavior
3. CUnstructured self-reflection
4. DConsistent act of selfish motives
29An important aspect for individuals who aspire to become authentic is to:
1. Aact in ways unpredictable by others.
2. Bthink highly of themselves.
3. Cactively seek feedback from others.
4. Dfeel the need to please subordinates.
30Increasing self-awareness and authenticity through structured self-reflection begins with:
1. Aa conscious examination of critical experiences.
2. Bcollecting information from the work environment.
3. Cunderstanding how an individual is performing.
4. Da focus on how much others know about an individual.
31_____ self-regulatory actions that help us manage ourselves, to enhance performance or complete tasks that are not naturally motivating.
1. ASelf-leadership practices
2. BSelf-awareness
3. CSelf-knowledge
4. DSelf-delusion
32Which of the following is a behavioral strategy focused on helping people in organizations to live intentionally?
1. AEvaluating assumptions
2. BPositive self-talk
3. CVisualizing performance
4. DSelf-reinforcement
33Betty pastes sticky notes around her workstation to encourage herself that her contribution makes a difference to the organization. In this case, Betty’s strategy to live intentionally is referred to as _____.
1. ASelf-goal setting
2. BSelf-observation
3. CSelf-cueing
4. DSelf-reinforcement
34Which of the following is an example of a positive reinforcement?
1. APunishing children if they fail to complete their homework
2. BDecreasing incentives for people who don’t meet their daily targets
3. CNot playing if one fails to complete an assigned task
4. DEating out to celebrate your victory in a cricket match
35Which of the following practices consists of self-reflection and assessment?
1. Aself-cueing
2. Bself-reinforcement
3. Cself-observation
4. Dself-goal setting
36An individual who rehearses mentally for the successful delivery of a presentation is inducing self-leadership through _____.
1. Aself-cueing
2. Bself-reinforcement
3. Cvisualizing performance
4. Dnatural rewards
37Which of the following is a characteristic of people who experience a “calling” tendency?
1. AThey experience low or almost no enthusiasm.
2. BThey have higher levels of satisfaction.
3. CThey experience a high burnout.
4. DThey have lower levels of commitment.
38Which of the following is a symptom of stress?
1. AEnthusiasm
2. BAbsenteeism
3. CLower burnout
4. DHealthier body
39Which of the following is a result of work-family conflicts?
1. AHigher job satisfaction
2. BHigh work performance
3. CLower anxiety levels
4. DLimited advancement
40Which of the following is a reason for work-family conflicts?
1. AAmbiguous role expectations
2. BExcessive support from colleagues
3. CPositive disposition
4. DHigh self-efficacy
41Salma has been experiencing headaches due to the long hours she is forced to spend in front of her computer on account of a tight project deadline. Stella is experiencing _____.
1. AHubris
2. Bstress
3. Ccalling
4. Drole conflict
42Which of the following is a key to manage stress?
1. ADeveloping resources required for the situation
2. BConcentrating either on work or personal life
3. CTaking up multiple roles in work and personal life
4. DIncreasing the use of one’s own resources
43Which of the following is the process of coming up with novel and useful ideas for solving a problem or developing an opportunity?
1. AMotivation
2. BLearning
3. CCreativity
4. DAutomation
44Which of the following statements best defines the term “creativity”?
1. AIt refers to the process of coming up with novel and useful ideas for solving a problem or developing an opportunity.
2. BIt refers to the ability to think, understand, and make judgments by a process of logic.
3. CIt refers to the knowledge acquired through experience, practice, or study.
4. DIt refers to a problem from a traditional perspective and then trying to find the best solution.
45Which of the following is the process of incorporating creative ideas into practice?
1. AMotivation
2. BLearning
3. CInnovation
4. DLiquidation
46Divergent thinking refers to:
1. Areferring to bookmarked solutions.
2. Busing a traditional perspective to solve a problem.
3. Clooking at a problem in a unique way.
4. Dputting a creative idea into practice.
47The process of looking at a problem from a traditional perspective and then trying to find the best solution is referred to as _____.
1. Aincubation
2. Binnovation
3. Cconvergent thinking
4. Ddivergent thinking
48Which of the following is the first stage of the creative process?
1. AIncubation
2. BPreparation
3. CInspiration
4. DValidation
49Which of the following is the final stage of the creative process?
1. APreparation
2. BIncubation
3. CValidation
4. DInspiration
50In the _____ stage of the creative process, the decision maker stops thinking intensively about the problem and simply allows it to exist in the back of his or her mind.
1. Ainspiration
2. Bincubation
3. Cvalidation
4. Dpreparation
51Which of the following stages of the creative process is the most satisfying and most visible phase?
1. AInspiration
2. BIncubation
3. CValidation
4. DPreparation
52According to the creative process, a gradual awareness that the problem has a solution occurs in the ____ stage.
1. Avalidation
2. Bpreparation
3. Cinspiration
4. Dincubation
53Which of the following is a characteristic of creative individuals?
1. AThey have shallow knowledge of things around them.
2. BThey are conformists and stick to textual knowledge for planning.
3. CThey derive satisfaction by using their mental abilities to solve difficult problems.
4. DThey are inconsistent and easily give up while dealing with an issue.
54Which of the following is a characteristic of creative individuals?
1. AThey derive satisfaction by solving problems in a logical manner.
2. BThey are persistent and do not give up easily.
3. CThey have a shallow knowledge of things around them.
4. DThey are conformists and stick to textual knowledge for planning.
55Which of the following is a characteristic of creative individuals?
1. AThey derive satisfaction by solving problems in a logical manner.
2. BThey have a shallow knowledge of things around them.
3. CThey function well in highly autonomic environments.
4. DThey are conformists and stick to textual knowledge for planning.
56How does diversity help organizations to improve creativity?
1. AIt reduces divergent thinking within the organization
2. BIt provides multiple perspectives to a problem.
3. CIt encourages stereotyping of minority workers.
4. DIt leads to the generation of a single common idea.
57Which of the following is the most likely outcome when employees from different functional areas interact with each other?
1. AThe resistance to new ideas increases.
2. BThe creative thinking of individuals reduces.
3. CThe use of creative methods reduces.
4. DThe flow of information increases.
58Goals and deadlines improve the creativity in organizations because:
1. Adeadlines can restrict individuals to use traditional methods.
2. Brealistic deadlines can stimulate motivation.
3. Cgoals can make concrete ideas more abstract.
4. Dschedules restrict the ability to think uniquely.
59Which of the following is an example of appropriate resource support for increasing creativity in organizations?
1. AProviding ample leaves to people for planning holidays
2. BProviding training to communicate with others
3. CPunishing people if they do not adhere to deadlines
4. DProviding a well-equipped research lab for work
60Which of the following is a positive reinforcement to improve creativity in organizations?
1. AEncouraging diversity
2. BRewarding new ideas
3. CSetting challenging deadlines
4. DEncourage interdepartmental communication
61Which of the following statements is true of the sustainable approach to organizational politics?
1. AA sustainable approach results in an increase in politics, which results in increased strain and anxiety for organizational members.
2. BA sustainable approach to OB emphasizes proactive attempts to minimize the perceived need for political behaviors.
3. CA sustainable approach to OB is not effective in reducing interorganizational politics.
4. DAn organization’s leadership cannot make significant contributions toward reducing politics.
62A(n) _____ is an unwritten expectation about the exchanges that will take place between an employee and the organization.
1. Aaspiration point
2. Bdistributive bargain
3. Cpsychological contract
4. Dreservation point
63Employees of Blossom Corporation expect transparency in decision making from the top management. This expectation is an example of a _____.
1. Aformal consensus
2. Bpsychological contract
3. Cdistributive bargain
4. Dreservation point
64Richard, a senior executive in a marketing company, is trusted by his colleagues because of his knowledge and experience. They often ask for his suggestions when working on different projects. In this scenario, which of the following factors contributes to Richard’s trustworthiness?
1. ACompetence
2. BGoodwill
3. CCharacter
4. DFairness
65Emma trusts her colleague Natalie, as she is very forthright and truthful. Emma can trust her to keep something in confidence. The factor responsible for Emma’s trust in Natalie, in the given example, is _____.
1. Afairness
2. Bgoodwill
3. Ccompetence
4. Dcharacter
66Michelle trusts her friend Jacqueline because of her character. Which of the following characteristics of Jacqueline contributes to Michelle’s trust?
1. ABeing self-protective and immobilized
2. BPersistence in the face of difficulty
3. CAbility to influence the flow of resources
4. DAbility to assist in completing a task
67Stanley is always trusted by his colleagues as he has encouraging words for everyone and patiently listens to their problems. Therefore, Stanley’s colleagues trust him because of his _____.
1. Afairness
2. Bcharacter
3. Cgoodwill
4. Dcompetence
68Which of the following statements is true of the sustainable perspective of trust?
1. AIt results in an increased number of controls and policies and centralized authority.
2. BIt necessitates formalization and centralized decision making.
3. CTrust is limited to the tangible benefits received by a person.
4. DIt establishes trusting relationships with stakeholders outside the organization.
69In an environment of trust, employees:
1. Abecome self-protective and worried.
2. Bfocus on their work responsibilities.
3. Ctend to become immobilized.
4. Dbecome unwilling to take risks.
70Competence-based trust develops when:
1. Acommunication is honest and open.
2. Bpeople become self-protective and immobile.
3. Cthere is a commitment to expand skills.
4. Dpeople become averse to taking risks.
71Character-based trust grows when:
1. Acommunication is honest and open.
2. Bpeople become self-protective and immobile.
3. Cthere is a commitment to expand skills.
4. Dpsychological contracts are honored.
72Which of the following statements is true of the conventional perspective of trust?
1. ATrusting relationships are established with stakeholders outside an organization.
2. BEmployees become self-protective in an environment of trust.
3. CTrust is necessary to distribute work efficiently to accomplish more.
4. DIt limits formalization and centralization of decision making.
73Arnold is the manager of the human resources team in a company. He assigns the task of preparing the team’s annual performance report to Russell, the deputy manager. He trusts Russell and feels he is capable of performing the assigned task. Which of the following terms describes Arnold’s actions?
1. ADiffusion
2. BDelegation
3. CNegotiation
4. DMediation
74Which of the following steps in the conventional delegation process involves follow-up in order to assess and recognize progress?
1. ASelect a qualified person.
2. BProvide the necessary resources.
3. CHold person accountable for results.
4. DAffirm person’s acceptance of responsibility.
75Which of the following statements is true of the sustainable approach to delegation?
1. ADelegation need not follow lines of authority.
2. BDelegation is mostly top-down.
3. CClear goals should be set for the person to whom a task is delegated.
4. DDelegation ends with the transfer of responsibility.
76Which of the following steps is a part of the sustainable approach to delegation?
1. AMutually agree on the tasks or goal.
2. BHold person accountable for results.
3. CSelect a qualified person.
4. DAffirm person’s acceptance of responsibility.
77A sustainable approach to delegation emphasizes:
1. Aholding a person accountable for results.
2. Bacquiring necessary resources creatively.
3. Cselecting a qualified person for delegation.
4. Daffirming a person’s acceptance of responsibility.
78Chang is the manager of the customer service department of a telemarketing firm. He wants to delegate tasks to his team members. From a sustainable perspective, Chang should concentrate on:
1. Aholding the concerned person accountable for results.
2. Bmutually affirming each person’s responsibility.
3. Cselecting a qualified person for delegation.
4. Dproviding the necessary resources for the task to be executed.
79_____ compares an individual’s inputs and outcomes to other members’ inputs and outcomes.
1. ADistributive justice
2. BIntegrative negotiation
3. CDistributive bargaining
4. DProcedural justice
80Ronald is upset about receiving negative feedback for his recent project as he feels he put in more effort than his peer Lawrence, who received a positive feedback. Ronald’s perceptions can be attributed to _____.
1. Aprocedural justice
2. Bdistributive justice
3. Cinteractional justice
4. Drestorative justice
81Kevin feels his manager is very rude and insensitive when talking to him. Which of the following justice perceptions influences Kevin’s feelings?
1. AInteractional justice
2. BProcedural justice
3. CRestorative justice
4. DDistributive justice
82Which of the following examples shows the practice of nepotism?
1. AKelly is friendly and patient when talking to her teammates.
2. BArthur appoints his son Ashley as the next director of Blue Machinery Inc.
3. CConrad, a team manager, measures his team’s performance based on certain parameters.
4. DSally feels she should receive a higher pay increment than most of her colleagues.
83Which of the following statements is true of the sustainable approach to fairness?
1. AA sustainable approach favors nepotism.
2. BThe inputs considered for weighing outputs should ignore less-tangible factors.
3. CDistributive justice is consistent with sustainable principles.
4. DA sustainable approach favors procedural justice.
84_____ are specific behaviors exercised to achieve an outcome, particularly getting personal interests satisfied.
1. AAspiration points
2. BConflict styles
3. CInfluence tactics
4. DDistributive bargains
85From a conventional perspective, _____.
1. Athe long-term health of a relationship is more important
2. Busing influence tactics to accomplish goals is appropriate
3. Cthe other parties’ commitment to an agreement is more relevant
4. Dinfluence tactics are not related to performance ratings
86Rita is the head of the marketing team at Sunrise Foods Inc. During the annual meeting, she uses data related to last year’s market trends to convince the top management to implement some new strategies. In this scenario, which of the following influence tactics is used by Rita?
1. ARational persuasion
2. BInspirational appeal
3. CCoalition tactics
4. DLegitimizing tactics
87Jacob needs help from his colleague Patrick in an important assignment. In order to convince Patrick to help him, Jacob behaves in a friendly manner, praises Patrick for his excellent skills, and reminds him of his achievements. In this scenario, which of the following influence tactics does Jacob use to persuade Patrick?
1. AConsultation
2. BInspirational appeal
3. CCoalition tactics
4. DIngratiation
88Dennis is the head of the research team at Quest Pharmaceuticals Inc. He presents a proposal to the board of directors for extensive research on eco-friendly drugs to cure cancer. He tries to convince the concerned people by reminding them of the company’s vision of sustainable growth. In this scenario, Dennis uses _____ to influence the decisions of the board of directors.
1. Alegitimizing tactics
2. Bcoalition tactics
3. Cpersonal appeal
4. Drational persuasion
89Which of the following influence tactics uses flattery and friendly behavior before making a request?
1. AIngratiation
2. BPressure
3. CConsultation
4. DExchange
90Which of the following examples shows the use of coalition tactics as an influence tactic?
1. ARashid compliments his friend for his excellent dancing skills before asking him for a loan.
2. BBianca claims to have the support of her teammates when convincing her boss for a team party.
3. CIvan tries to explain about new business ventures to his company’s management by presenting statistics about current and future trends.
4. DSylvia convinces her friend to invest money in her business and promises to give her a share of the profits.
91Which of the following examples shows the use of consultation as an influence tactic?
1. ARashid compliments his friend for his excellent dancing skills before asking him for a loan.
2. BBianca claims to have the support of her teammates when convincing her boss for a team party.
3. CAdnan involves his teammates in developing a project proposal to be presented to the top management.
4. DSylvia convinces her friend to invest money in her business and promises to give her a share of the profits.
92Which of the following scenarios shows the use of personal appeal as an influence tactic?
1. ARashid compliments his friend for his excellent dancing skills before asking him for a loan.
2. BBianca claims to have the support of her teammates when convincing her boss for a team party.
3. CAdnan involves his teammates in developing a project proposal to be presented to the top management for approval.
4. DIsabella reminds her friend Carla of her loyalty and their intimate friendship when Carla refuses to help her.
93Nathan tries to convince his friend, Gordon, to invest in the farm he wishes buy. Nathan tells Gordon that he could take a portion of the produce free every year. In this scenario, which of the following influence tactics does Nathan use to convince Gordon?
1. AIngratiation
2. BInspirational appeal
3. CCoalition tactics
4. DExchange
94Crimson Industries Inc. fixes the amount for its annual budget. There is conflict amongst the different departments about the allocation of money. The company is not in a position to add to the existing budget. Hence, it decides that each department would get a percentage of the allocated amount. Which of the following types of negotiation behavior is observed in the given example?
1. AIntegrative negotiation
2. BDistributive bargaining
3. CInfluential tactics
4. DInteractional justice
95During negotiations, a(n) _____ is a person’s preferred outcome of a situation.
1. Abest alternative to a negotiated agreement
2. Bdistributive bargain
3. Creservation point
4. Daspiration point
96Spick Corporation is a company producing stationery items. It is engaged in negotiations with a number of large corporates. The company aims to obtain bulk orders from at least six companies. The desired outcome is Spick Corporation’s _____ in the negotiations.
1. Adistributive bargain
2. Binfluence tactic
3. Caspiration point
4. Dreservation point
97During his yearly appraisal, Ryan communicates to his manager that he would accept nothing less than a 30 percent increase in his pay package. The figure quoted by Ryan represents his _____.
1. Azone of possible outcomes
2. Binfluence tactic
3. Caspiration point
4. Dreservation point
98Blackley, Inc. is a company that produces gardening kits. It quotes a price of $200 per kit. A retailer offers to pay $175 and assures Blackley’s that bulk orders would be given in the future. Blackley’s decides to close the deal for $185 per kit along with a set of spare parts. Which of the following best defines the possible offer that Blackley’s is willing to accept?
1. AThe best alternative to a negotiated agreement
2. BA zone of possible agreements
3. CAn influence tactic
4. DA psychological contract
99Ready Fashions Inc. is a garment manufacturing company. It recently entered into a highly profitable agreement to supply garments to a large clothing retailer. The company is also negotiating an agreement with a department store, but a favorable outcome seems difficult. However, Ready Fashions is not entirely dependent on the agreement with the department store because of the profitable deal with the clothing retailer. Therefore, the agreement with the clothing retailer is the company’s _____.
1. Abest alternative to a negotiated agreement
2. Bzone of possible agreements
3. Creservation point
4. Daspiration point
100Mac’s Bakery is popular for its high quality bread. The owner is negotiating a deal for supplying bread to Mincey’s, a fast food restaurant. The two parties reach a mutually beneficial agreement. Mac’s supplies quality bread at a fair price while being assured of a daily order from Mincey’s. Mincey’s is also able to consistently offer customers quality in its products. Which of the following forms of discussing an agreement have the concerned parties used to arrive at a mutually beneficial agreement?
1. ADistributive bargaining
2. BIntegrative negotiation
3. CPattern bargaining
4. DTransformative mediation
101Which of the following statements is true of integrative negotiation?
1. AIt involves the use of rational persuasion to achieve an outcome, particularly getting personal interests satisfied.
2. BIt assumes there is a limited amount of resources that must be divided because people have competing interests.
3. CIt encourages parties to generate more options that will satisfy the most important goals of everyone involved.
4. DIt holds one of the involved parties accountable for the outcome of the negotiations.
102Which of the following is the first step in an integrative negotiation process?
1. ASharing accountability for the outcome mutually
2. BChoosing the alternative that best satisfies the interests of all parties in the negotiation
3. CCollaborating to generate creative solutions
4. DBuilding a relationship of understanding and respect
103In an integrative negotiation process, building a respectful relationship involves:
1. Ademonstrating a sincere concern for the other party.
2. Bunderstanding a person’s underlying interests.
3. Csharing accountability for the outcome mutually.
4. Ddividing the available resources or outcomes.
104In an integrative negotiation process, building a respectful relationship is followed by:
1. Ademonstrating a sincere concern for the other party.
2. Bunderstanding a person’s underlying interests.
3. Csharing accountability for the outcome mutually.
4. Ddividing the available resources or outcomes.
105Integrative negotiation:
1. Aeliminates the need for distributive bargaining.
2. Bis limited to dividing up resources or outcomes.
3. Cinvites participation and sharing of information.
4. Dfocuses on one person’s gains and interests.
106MarsX Technologies Inc. and Rex Corporation plan for collaborative research on advanced satellite technology. When starting the negotiation process, both the companies decide that the agreement should address the best interests of both. Hence, the companies should focus on _____.
1. Asatisfying personal interests through specific behaviors
2. Bobtaining the best alternative to the agreement
3. Cgenerating creative solutions and exploring options
4. Ddividing the available resources or outcomes
107Which of the following conflict styles is characterized by withdrawal from conflict or suppression of the reasons for conflict?
1. AIntegrating style
2. BCompeting style
3. CAvoiding style
4. DAccommodating style
108Which of the following conflict styles is a passive response to conflicts?
1. AIntegrating style
2. BAvoiding style
3. CCompeting style
4. DCompromising style
109The _____ is a conflict style that focuses on satisfying others’ interests with a high level of cooperativeness and a low level of assertiveness.
1. Aaccommodating style
2. Bcompromising style
3. Ccompeting style
4. Dintegrating style
110How does the accommodating style differ from the compromising style?
1. AThe accommodating style is both unassertive and uncooperative, while the compromising style implies a high level of cooperation and a high level of assertiveness.
2. BThe accommodating style has a high level of cooperativeness, while a compromising style is uncooperative.
3. CThe accommodating style has a low level of assertiveness, while a compromising style has a moderate level of assertiveness.
4. DThe accommodating style has a low level of cooperation, while a compromising style has a high level of assertiveness.
111Angela and George, team members in the same retail store, often argue about who should perform the daily inventory process. In order to prevent any future arguments, Angela offers to perform the inventory work every day. In this scenario, Angela uses the _____ conflict style to resolve the issue.
1. Aintegrating
2. Bcompromising
3. Ccompeting
4. Daccommodating
112The _____ style of conflict reflects a high level of assertiveness and a low level of cooperation designed to satisfy your own needs.
1. Aintegrating
2. Bcompromising
3. Ccompeting
4. Daccommodating
113 Farm Greens is a supplier of organically grown fruits to a large number of supermarkets and department stores. The owner is concerned only about profits and refuses to cooperate during price negotiations with vendors. In this context, which of the following conflict styles is exhibited by the owner of Farm Greens?
1. ACompeting style
2. BAccommodating style
3. CIntegrating style
4. DCompromising style
114The _____ style of conflict has moderate levels of both cooperativeness and assertiveness and requires each side to give up and receive something of importance.
1. Aintegrating
2. Bcompromising
3. Ccompeting
4. Daccommodating
115Maria bakes special cakes with exotic flavors. She caters to large corporate firms and many individual customers. The prices of her cakes are relatively high. However, her customers are prepared to pay a high price in exchange for excellent quality and timely delivery. Which of the following conflict styles can be observed in this example?
1. AIntegrating style
2. BCompeting style
3. CCompromising style
4. DAccommodating style
116The _____ style of conflict is characterized high levels of cooperation and assertiveness.
1. Aavoiding
2. Bcompromising
3. Ccompeting
4. Dintegrating
117Which of the following conflict styles seeks to find maximum benefits for all parties?
1. ACompeting style
2. BAccommodating style
3. CCompromising style
4. DIntegrating style
118Taurus Software Inc. develops online security systems. It is negotiating a highly profitable contract with a large government agency. The high stakes call for an agreement, which considers the best interests of both the parties. Which of the following conflict style would be best suited for reaching an agreement in the given situation?
1. AIntegrating style
2. BAvoiding style
3. CCompeting style
4. DAccommodating style
119How does the integrating style differ from the competing style?
1. AThe integrative style is both unassertive and uncooperative, while the competing style implies a high level of cooperation and a high level of assertiveness.
2. BThe integrative style has high levels of cooperation and assertiveness, while a competing style reflects a high level of assertiveness and a low level of cooperation.
3. CThe integrative style has a low level of assertiveness and high level of cooperation, while a competing style has a moderate level of assertiveness and cooperation.
4. DThe integrative style has high levels of cooperation and assertiveness, while a competing style has moderate levels of cooperation and assertiveness.
120Which of the following conflict styles is suitable when a consensus is needed and all interests in the conflict are too important to compromise?
1. AIntegrating style
2. BAvoiding style
3. CCompeting style
4. DAccommodating style
121Which of the following statements is true of conflict styles?
1. AA person’s natural conflict style is shaped by his or her culture.
2. BPeople with collectivistic orientations often prefer competing styles.
3. CA high concern for self-interests results in cooperative behavior.
4. DPeople with individualistic orientations generally prefer compromising styles.
122Which of the following is true of Level 5 leaders as described by Jim Collins?
1. AThey have confidence in the capability of the members of their organization.
2. BThey attribute their success and failures to their own decisions rather than others’.
3. CThey draw confidence from the power of working individually to solve problems.
4. DThey prefer directive styles and therefore shun the potential for collaboration.
123Which of the following is true of emotional intelligence?
1. AIt is a weak factor in determining leadership success in foreign cultures.
2. BIt is inherent and cannot be improved with coaching and feedback.
3. CIt is more effective in motivating change in comparison to the rational approach.
4. DIt is related to increased occurrences of aggressive behavior.
124Which of the following leadership behaviors refers to a category of leadership behaviors that are supportive, relationship oriented, and employee centered?
1. AInstructive
2. BConsideration
3. CDirective
4. DOrientation
125Which of the following is a consideration behavior?
1. ABeing directive
2. BBeing task oriented
3. CBeing relationship oriented
4. DBeing production centered
126Which of the following is true of the two basic kinds of leadership behaviors—initiating structure and consideration behavior?
1. AAn initiating structure is directly related to employee welfare.
2. BA consideration behavior is more strongly related to high productivity.
3. CAn initiating structure comprises relationship-oriented behaviors.
4. DA consideration behavior is characterized by listening and asking for input.
127Jason, a team lead provides strict process instructions to his followers to ensure that the work is done in a specific manner. He ensures that all his team members are aware of their role in the process and the process is followed meticulously. Which of the following kinds of behaviors does Jason exhibit?
1. ARelationship-oriented behavior
2. BConsideration behavior
3. CProduction-disoriented behavior
4. DInitiating structure behavior
128A(n) _____ is a leadership behavioral style that is characterized by low concern for both people and production.
1. Aimpoverished style
2. Bcountry club style
3. Ctask management style
4. Ddirective style
129Margaret, a manager, is extremely aloof with her peers and subordinates. She does this to avoid potential conflicts. This has led to a distrustful work environment as well as low productivity. By which of the following behavior styles is Margaret characterized?
1. AAn initiating structure style
2. BA country club style
3. CA task management style
4. DAn impoverished style
130According to the leadership grid developed by Robert Blake and Jane Mouton, which of the following is true of an impoverished style of leadership behavior?
1. AIt is characterized by a high concern for initiating structure.
2. BIt is characterized by a lack of engagement leading to low productivity.
3. CIt is evident in leaders who use a directive approach toward their followers.
4. DIt is useful in creating a trusting work environment.
131A leadership behavioral style that exhibits high concern for people and a low concern for production is known as a _____.
1. Atask management style
2. Bdirective style
3. Cteam style
4. Dcountry club style
132Helen works closely and interacts often with her subordinates. She is extremely considerate toward all of them and she typically does not insist on high levels of production, as long as her employees are comfortable. Based on the leadership grid, which of the following behavioral styles does Helen exhibit?
1. AAn impoverished style
2. BA country club style
3. CA team style
4. DA directive style
133Nora puts productivity of her team above everything else. In fact, she places very little significance on her team members’ personal needs creating a work environment that promotes performance over trust. Which of the following leadership behavioral styles is exhibited by Nora?
1. AAn impoverished style
2. BA team style
3. CA task management style
4. DA consideration style
134A(n) _____ style of leadership exhibits both relational and task behaviors in either an insufficient or an underdeveloped manner.
1. Adirective
2. Bconsideration
3. Cinitiating structure
4. Dmiddle-of-the-road-management
135Which of the following leadership styles tends to result in adequate organizational performance but falls short of producing high levels of commitment or achievement?
1. AAn impoverished style
2. BA team style
3. CA middle-of-the-road-management style
4. DA consideration style
136Which of the following styles of leadership behavior tends to yield both high levels of productivity and feelings of commitment and trust?
1. AAn impoverished style
2. BA team style
3. CAn initiating structure style
4. DA directive style
137Which of the following is a difference between conventional and sustainable approaches to explaining leadership behavior?
1. AA conventional approach tends to focus on behaviors that are visible to followers, while a sustainable approach includes behaviors that are invisible to followers.
2. BA conventional approach emphasizes socioemotional factors, while a sustainable approach ignores socioemotional factor.
3. CA conventional approach consists of an independent aspect of infrastructural behavior, while a sustainable approach comprises initiating structure behaviors exclusively.
4. DA conventional approach shuns the idea of consideration behaviors in leadership, while a sustainable approach embraces it.
138Which of the following aspects of the sustainable approach is akin to the conventional idea of consideration?
1. AServant leadership
2. BInfrastructural performance
3. CInformation exchange
4. DSocioemotional behavior
139Which of the following aspects of the sustainable approach is akin to the conventional idea of initiating structure?
1. AInfrastructural behavior
2. BInformation exchange
3. CSocioemotional behavior
4. DServant leadership
140Which of the following examples typically illustrates the visible aspect of socioemotional behavior?
1. AA leader organizing a training session
2. BA leader empathizing with his follower
3. CA leader assigning tasks to his followers
4. DA leader clarifying the roles of his follower
141Infrastructural behavior that is akin to initiating structure is visible when:
1. Aa follower experiments with new ideas that are appreciated by a leader.
2. Ba leader organizes and leads a training session for followers.
3. Ca follower works behind the scenes to provide additional resources to leaders.
4. Da leader offers words of encouragement to a follower.
142Usage of which of the following approaches distinguishes the behaviors of sustainable leaders from those of their conventional counterparts?
1. AInitiating structure leadership
2. BBureaucratic leadership
3. CServant leadership
4. DTask based leadership
143Which of the following best defines servant leadership?
1. AIt refers to a behavioral style that is characterized by oppressive policies.
2. BIt refers to a leadership approach where leaders work based on a rulebook.
3. CIt is an alternative approach to laissez-faire leadership without a controlling body.
4. DIt is an active approach to leadership that promotes the interests of others.
144Which of the following is true of servant leadership?
1. AIt is advantageous for leaders who seek to maintain a status quo.
2. BIt is essentially invisible to followers.
3. CIt has a negative effect on the least privileged in the society.
4. DIt lacks focus on personal development of others.
145Wendy, a project lead, arranges training sessions for her team members to make them independent knowledgeable leaders. She encourages collaborative actions and goes out of her way to ensure that none of her employees is negatively impacted by company policies. Which of the following styles of leaderships does Wendy’s approach exemplify?
1. AInfrastructural leadership
2. BBureaucratic leadership
3. CServant leadership
4. DSubjective leadership
146Which of the following streams of leadership research examined the impact of different leadership styles based on the situations?
1. AContingency theories
2. BIntegrative models
3. CDirective theories
4. DAssociated models
147The goal of contingency theories is to:
1. Aidentify factors that increase bureaucratization in order to ensure that a leader follows a rulebook and exercises authority.
2. Bidentify key situational factors that help best determine which leader behaviors best meet organizational goals under different conditions.
3. Cintroduce systematic processes and methodological hierarchies to maintain order and maximize productivity.
4. Dintroduce synthesized workflows to enable labor distribution and ensure increased efficiency.
148_____ is based on the premise that effective leadership depends on a match between leadership style and situational demands.
1. AMax Weber’s bureaucratic theory
2. BRobert House’s path–goal theory of leadership
3. CFrederick Taylor’s scientific management theory
4. DFiedler’s contingency theory of leadership
149According to Fiedler’s contingency theory of leadership, which of the following contingencies looks at whether the followers know what needs to be accomplished and how to go about doing it?
1. ALeader-member relations
2. BPosition power
3. CTask structure
4. DInitiation power
150Which of the following does the position power contingency of Fiedler’s contingency theory of leadership explore?
1. AIt explores whether or not followers have trust or respect for their leader.
2. BIt identifies the dynamics of leader-member relationship and the status quo that exists.
3. CIt explores whether or not followers are talented enough to match with a leader’s traits.
4. DIt looks at whether a leader has the power to reward and punish employees.
151Greg is the project lead of a team of ten IT professionals at Thompson & Marsh (T&M) Inc. Due to the recent recession, T&M wants Greg to cut costs, and this involves several changes in his team as well as processes. According to Fiedler’s contingency theory of leadership, which of the following kinds of leadership styles will best suit Greg’s objective?
1. AA consideration-centered leadership style
2. BA task-oriented leadership style
3. CA relationship-oriented leadership style
4. DAn impoverished leadership style
152Which of the following is true of Robert House’s path–goal theory?
1. AIt states that a leader’s behavior is considered acceptable to a follower to the degree that it satisfies a follower’s needs.
2. BIt is based on the assumption that a leader’s style is predominantly fixed and not subject to change.
3. CIt highlights the impact of how situational factors cannot alter leadership effectiveness.
4. DIt suggests that a leader will need to seek out or be assigned to positions that fit his or her inherent style.
153Based on Robert House’s leadership styles, _____ occurs when a leader tells employees exactly what is expected of them by giving guidance, setting goals, and scheduling work.
1. Asupportive leadership
2. Bparticipative leadership
3. Cdirective leadership
4. Dsuggestive leadership
154According to Robert House’s leadership styles, which of the following is similar to the initiating structure leadership style?
1. ASupportive leadership
2. BDirective leadership
3. CParticipative leadership
4. DRelationship-oriented leadership
155According to Robert House’s leadership styles, which of the following styles of leadership is advisable when job assignments are unclear and followers need to know how the reward structures work?
1. ARelationship-oriented leadership
2. BSupportive leadership
3. CEmployee-centered leadership
4. DDirective leadership
156According to the path–goal theory, which of the following styles of leadership is similar to consideration leadership behavior?
1. AImpoverished leadership
2. BSupportive leadership
3. CTask-oriented leadership
4. DDirective leadership
157_____ is evident when leaders consult with employees about decisions and engage them in a workplace setting to encourage group discussion and hear suggestions.
1. AParticipative leadership
2. BBureaucratic leadership
3. CTask-oriented leadership
4. DDirective leadership
158Which of the following is a difference between Fiedler’s contingency theory of leadership and Robert House’s path–goal theory?
1. AFred Fiedler’s contingency theory states that leadership style should fit the needs of a situation, while Robert House’s path–goal theory assumes that a leader’s style is predominantly task oriented.
2. BFred Fiedler’s contingency theory asserts that leaders cannot change their behavior, while Robert House’s path–goal theory assumes that leaders are flexible.
3. CFred Fiedler’s contingency theory states that leadership styles are altered based on situations, while Robert House’s path–goal theory reiterates that one leadership style suits all situations.
4. DFred Fiedler’s contingency theory focuses on situational demands, while Robert House’s path–goal theory identifies power structures that exist within an organization.
159_____ typically occurs when leaders set clear and challenging goals for employees, showing confidence in their abilities and the expectation that they can perform at high levels.
1. AParticipative leadership
2. BProduction-centered leadership
3. CAnchoring leadership
4. DAchievement-oriented leadership
160Which of the following is true of the Leader-Member exchange theory?
1. AIt is a typical example of a contingency theory.
2. BIt emphasizes that leadership styles should fit the needs of a situation.
3. CLeader-member measure is equivalent to the quantity of exchanges between a leader and follower.
4. DLeader-member relationships can eventually evolve into in groups and out groups.
161According to the leader-member exchange theory, which of the following is an indicator of low-quality relationships?
1. AInclusion
2. BInfrequent interactions
3. CMutual trust
4. DShared interests
162Which of the following factors in Blanchard’s Situational Leadership II model differentiates it from the original situational leadership model?
1. AIt focuses on the ability of followers to perform required tasks.
2. BIt stresses the importance of the degree of willingness of employees.
3. CIt speaks about the developmental level of employees.
4. DIt stresses about the readiness of employees to take up required tasks.
163The situational leadership II model suggests that:
1. Aleaders need to change their style over time according to how their followers develop.
2. Bleaders need to orient themselves toward task-oriented style irrespective of the situation.
3. Cleaders are expected to acquire expertise in relation to specific tasks that they undertake.
4. Dleaders are expected to have a fixed leadership style so that followers can emulate them.
164Becky, a fresh graduate, is joining a media management firm. She lacks the requisite technical competence to perform her role but she exhibits high levels of commitment. In this scenario, which of the following Situational Leadership II leadership styles is most appropriate to be adopted by Becky’s manager?
1. AA coaching style
2. BA directing style
3. CA supporting style
4. DA delegating style
165Which of the following Situational Leadership II leadership styles is appropriate to employ when organizational members lack technical knowledge yet are enthusiastically committed to learning?
1. AA directing style
2. BA coaching style
3. CA supporting style
4. DA delegating style
166In which of the following situations is a coaching style of leadership most appropriate?
1. AWhen a new employee endures a long training period and begins to lose interest in a job
2. BWhen an existing employee has acquired a lot of experience and loyalty
3. CWhen an employee has the technical skills but does not have the confidence needed to take on responsibilities
4. DWhen a new employee with high levels of commitment has joined the organization
167A _____ leadership style is appropriate when organizational members have the competence but not the confidence necessary to perform a task.
1. Adelegating
2. Bdirecting
3. Ccoaching
4. Dsupporting
168Which of the following styles of leaderships affirms an employee’s confidence and encourages more independence?
1. AA coaching style
2. BA supporting style
3. CA directing style
4. DA delegating style
169A _____ leadership style is appropriate when organizational members have the appropriate job-related competence and are highly committed to perform independently.
1. Adelegating
2. Bsupporting
3. Ccoaching
4. Ddirecting
170Which of the following is true of a delegating style of leadership?
1. AIt is appropriate when organizational members have the competence but not the confidence necessary to perform a job.
2. BIt is a low-direction style of leadership.
3. CIt is appropriate when organizational members lack technical knowledge, and their motivation or commitment is waning.
4. DIt is a high-support style of leadership.
171Simone is a skilled advertising professional with several years of experience. She has been a loyal employee of Adiverse Inc. for the past seven years. Her team lead gives her complete autonomy to perform her role and does not interfere even in major responsibilities. In this scenario, which of the following styles of leadership is evident?
1. AA coaching style
2. BA supporting style
3. CA directing style
4. DA delegating style
172Which of the following is a limitation of situational leadership models?
1. AThey lack an intuitive appeal in comparison to cognitive theories.
2. BThey fail to focus on characteristics of followers in determining leadership behavior.
3. CThey are less popular and therefore less commonly used.
4. DThey fail to account for factors that affect a situation other than competence and commitment.
173Based on the integrated conventional leadership model, which of the following is appropriate when a leader wants to improve his follower’s capability?
1. AFollowing a delegating style
2. BFollowing a task-oriented behavior
3. CFollowing a relationship-oriented behavior
4. DFollowing a coaching style
174_____ says that characteristics of a task and work environment may substitute for, neutralize, or enhance leadership behavior.
1. ANeutralization theory of delinquency
2. BLaissez-faire theory of leadership
3. CThe Great Man theory of leadership
4. DSubstitutes-for-leadership theory
175Which of the following is an example of a neutralizer with regard to substitutes-for-leadership theory?
1. AA high position power for a leader
2. BA geographically homogenous work environment
3. CA chronic indifference on the part of a follower
4. DA blind persistence by a leader about a follower
176The integrated model of conventional leadership is useful because:
1. Ait deals with contingencies exclusively, thus excluding behaviors.
2. Bit helps to meet short-term organizational goals in extreme pressure situations.
3. Cit explains which leadership behavior might work best given certain assumptions and conditions.
4. Dit helps to identify the right contingency when there is inadequate time and resources to provide special attention to followers.
177Which of the following is true of an integrated sustainable leadership model?
1. AIt fosters dependence and discourages autonomy.
2. BIt is based on the principles of servant leadership.
3. CIt stresses that the level of leadership behaviors varies according to contingencies and not its visibility.
4. DIt is similar to the conventional styles of directing, coaching, supporting, and delegating in purpose and practice.
178The sustainable style of enabling is different from conventional directing in that the sustainable style is:
1. Apredominantly involved in making immediate improvements in productivity.
2. Bmainly used when the need for direction is low.
3. Cprimarily concerned with having others learn the necessary skills for long-term performance.
4. Dprimarily used when the need for support is high.
179Which of the following styles of sustainable leadership is appropriate to use when the need for support and direction is high?
1. AAn equipping style
2. BAn engaging style
3. CA supporting style
4. DAn empowering style
180Which of the following styles of sustainable leadership is appropriate to use when the need for support and direction is low?
1. AAn equipping style
2. BAn engaging style
3. CA supporting style
4. DAn empowering style
181Which of the following is a goal of the sustainable leadership style of empowering?
1. ATo enhance productivity
2. BTo develop group capability
3. CTo facilitate responsiveness
4. DTo enhance meaning
182Which of the following styles of sustainable leadership corresponds to the conventional leading style of delegating?
1. ADirecting
2. BCoaching
3. CEngaging
4. DEmpowering
183Which of the following is the best definition for a team?
1. AIt is a task-oriented collection of people who work interdependently to achieve common goals.
2. BIt is a collection of people who merely share a common interest or association.
3. CIt is a task-oriented collection of people who work independently to achieve individual goals.
4. DIt is a collection of people who strive together to attain individual goals.
184A _____ is a collection of two or more people who share a common interest or association.
1. Adivision
2. Bgroup
3. Csect
4. Dclan
185Which of the following is a characteristic of a team?
1. ATeam members are independent of each other.
2. BIt is affiliation oriented.
3. CTeam members are interdependent on each other.
4. DIt is usually informal.
186Which of the following is true about a group?
1. AIts members are dependent on each other to complete tasks.
2. BIt is focused more on the interpersonal relationships among members.
3. CIts members are more focused on how they achieve tasks.
4. DIt is focused more on interdepartmental relationships.
187Which of the following is a difference between teams and groups?
1. AGroups are more concerned about the benefits of interpersonal relationships among members, whereas teams are not.
2. BTeams are more concerned about the benefits of interpersonal relationships among members, whereas groups are not.
3. CTeams are affiliation oriented, whereas groups are achievement oriented.
4. DGroups are formal, whereas teams tend to be informal.
188A _____ team consists of members from a particular area or department.
1. Adialectical
2. Bproject
3. Cfunctional
4. Dvirtual
189In a _____ team, one person has the responsibility and legitimate authority.
1. Ahierarchical
2. Bfunctional
3. Cproject
4. Dcommand
190A virtual team is a team that is:
1. Amade up of members who all belong to the same organization and live in geographically diverse settings.
2. Bcomposed of members from different organizations that work within a specified geographical radius.
3. Cmade up of members belonging to the same organization, live within a specified geographical radius, and work toward achieving divergent causes.
4. Dcomposed of members who live in geographically diverse settings and who may even belong to different organizations.
191Which of the following is true of a functional team?
1. AIt is composed of members with a variety of experiences.
2. BIt is composed of members who are always temporary team members.
3. CIt is composed of members from a specific area of expertise.
4. DIt is composed of members with a variety of expertise.
192Scarlet Corp. has put together a team of employees who are all specialists in the field of biometrics. The CEO of Scarlet Corp. wants them to develop a retina scanner that can be customized to fit client needs. The team of biometric engineers is an example of a _____ team.
1. Ahierarchical
2. Bfunctional
3. Cvirtual
4. Dcross-functional
193Henry, an employee of Morgan Inc., works from his office in Greamsland. While Henry is situated in Greamsland, his team members are located in several locations all around the country. The team members all have different kinds of expertise, and they work independently to achieve Morgan’s goals. Henry is part of a _____ team.
1. Afunctional
2. Bhierarchical
3. Con-site
4. Dvirtual
194The first four stages of group development that are common to all teams are:
1. Astorming, forming, performing, and adjourning.
2. Bforming, storming, norming, and performing.
3. Cstorming, norming, forming, and adjourning.
4. Dforming, norming, adjourning, and performing.
195While forming a team, a leader’s selection should:
1. Amaximize team diversity.
2. Bminimize team interdependence.
3. Cmaximize free riders.
4. Dminimize social cohesion.
196Claude and Robert are the only Europeans in an otherwise purely American corporate team of fifteen peers. They are facing problems with integrating with the team and feel marginalized during team discussions. Which of the following could be the most likely reason for the problems that Claude and Robert are facing?
1. ACultural differences
2. BDifferent social status
3. CEducational differences
4. DDifferent financial status
197What would be a result of an increase in diversity?
1. AIt would help to minimize social cohesion within the group.
2. BIt would help prevent the group from becoming multicultural.
3. CIt may minimize the tendency of subgroup formation.
4. DIt may minimize the communication within the group.
198Which of the following is true about the forming stage of group development?
1. AMembers have low levels of commitment but high levels of competency working in the team.
2. BMembers have high levels of commitment and high levels of competency working in the team.
3. CMembers have high levels of commitment but low levels of competency working in the team.
4. DMembers have low levels of commitment and low levels of competency working in the team.
199During the forming stage, a leader’s techniques should include:
1. Aproviding feedback and rewards.
2. Bidentifying new goals.
3. Cclarifying roles.
4. Densuring accountability.
200_____ are explicit agreements among team members regarding how to behave in various matters and situations.
1. ABench marks
2. BGround rules
3. CPersonal conflicts
4. DSuperordinate goals

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Description: Quiz on mgt 1, created by Vladislav Tokhtaev on 14/04/2022.
Author: Vladislav Tokhtaev
Language: English
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