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Questions in this quiz (120)
1Which of the following statements is true of the sustainable approach to communication?
- AIt concentrates on ensuring that information travels efficiently to enhance overall productivity.
- BIt focuses on how messages are drafted, transmitted, and understood by others.
- CIt focuses on nurturing interpersonal relationships and building community.
- DIt concentrates on selling a person’s preferred ideas to others.
2Which of the following is the first step in the communication process?
- AReceiving and interpreting the message
- BIdentification of the message to be communicated
- CTransmitting and encoding the message
- DFlow of information from the receiver to the sender
3_____ occurs when information is withheld or not communicated to others.
- AEncoding
- BFiltering
- CDecoding
- DCompressing
4Which of the following approaches to filtering communication involves the highest amount of filtering?
- ASpray and pray
- BUnderscore and explore
- CWithhold and uphold
- DIdentify and reply
5Which of the following is a characteristic of the spray and pray approach?
- AA sender floods co-workers with data, expecting them to sort out the important information.
- BA senders explicitly listen to feedback so that he or she can be aware of potential misunderstandings.
- CA person holding relevant information sends it to others only when they explicitly ask for it.
- DA sender tells others what the main issues are and then sells them his or her own preferred solution.
6Zara is a salesperson at a large retail store. A customer looking for cosmetics seeks Zara’s assistance. Zara provides extensive information about all the cosmetics available in the store and expects the customer to choose the appropriate product. The customer gets confused about what to purchase. Hence, Zara is using the _____ approach to filter communication.
- Aspray and pray
- Bidentify and reply
- Ctell and sell
- Dunderscore and explore
7_____ is the approach to filtering communication in which a sender speaks to people about the main issues and then offers only his preferred solution to the issues.
- ASpray and pray
- BIdentify and reply
- CWithhold and uphold
- DTell and sell
8Abraham is the director of Mandolin Information Systems Inc. He presents the company’s agenda for the coming year at the company’s annual meet. After the presentation, employees were asked to put forth any questions or doubts on the ideas presented. Which of the following approaches to filter communication is being used in the given example?
- ASpray and pray
- BIdentify and reply
- CWithhold and uphold
- DUnderscore and explore
9Which of the following statements is true of the underscore and explore approach to filtering communication?
- AA sender showers co-workers with data, expecting them to sort out the important information.
- BSenders explicitly listen to feedback so that they can be aware of potential misunderstandings.
- CA person holding relevant information sends it to others only when they explicitly ask for it.
- DSenders holding relevant information send very little of it to others, even when pressed to do so.
10Natasha works in the human resources department of a marketing company. She is involved in recruiting candidates. She posts brief descriptions of available jobs on job posting websites. Interested candidates are required to contact her for further information. Hence, Natasha is using the _____ approach to filtering communication.
- Aidentify and reply
- Btell and sell
- Cwithhold and uphold
- Dspray and pray
11The _____ approach to filtering communication is reactive and “puts fires out” as they emerge.
- Awithhold and uphold
- Bidentify and reply
- Cspray and pray
- Dtell and sell
12Emerent Inc. is an online clothing retailer. It sends details about available products and new arrivals to customers only when they make requests on its website. Therefore, Emerent is using a _____ approach to filtering communication.
- Awithhold and uphold
- Btell and sell
- Cunderscore and explore
- Didentify and reply
13How does the underscore and explore approach differ from the tell and sell approach?
- AThe underscore and explore approach has senders showering information on coworkers, while the tell and sell approach has people holding relevant information send it to others only when they explicitly ask for it.
- BThe underscore and explore approach has senders explicitly listening to feedback, while in the tell and sell approach, senders generally are not interested in getting feedback and input from others.
- CThe underscore and explore approach involves repetition of the same message without adding information, while the tell and sell approach showers information on people, expecting them to sort out relevant information.
- DThe underscore and explore approach has senders explicitly listening to feedback, while senders using the tell and sell approach send information only to those who ask for it.
14_____ is the approach to filtering communication in which the person holding relevant information sends very little of it to others, even when pressed to do so.
- AWithhold and uphold
- BIdentify and reply
- CUnderscore and explore
- DSpray and pray
15Norah reveals very limited information to her colleagues after her meeting with the team manager about her promotion. She feels the information may be misused and refuses to add more to what she shares with her peers. Which of the following approaches to filtering communication is Norah using?
- ATell and sell
- BIdentify and reply
- CWithhold and uphold
- DUnderscore and explore
16A person using the withhold and uphold approach to filter communication would:
- Arepeat the same message over and over without adding any more information.
- Bexplicitly listen to feedback so that he or she can be aware of potential misunderstandings.
- Cshower co-workers with data, expecting them to sort out the important information.
- Dsend information to others only when they explicitly ask for it.
17How does the withhold and uphold approach differ from the identify and reply approach?
- AIn the withhold and uphold approach, a person holding information sends very little of it even when pressed to do so, while the identify and reply approach involves a person holding relevant information send it to others only when they explicitly ask for it.
- BIn the withhold and uphold approach, a sender tells others what the main issues are and then
sells them his or her own preferred solution, while the identify and reply approach involves a person holding relevant information send it to others only when they explicitly ask for it. - CIn the withhold and uphold approach, a sender explicitly listens to feedback so that they can be aware of potential misunderstandings, while the identify and reply approach involves a person identifying what the main issue is and then providing his or her preferred solution.
- DIn the withhold and uphold approach, a person holding relevant information sends it to others only when they explicitly ask for it, while the identify and reply approach involves telling others what the main issues are and recommending solutions for them.
18Which of the following statements is true of sustainable communication?
- AIt only focuses on messages that enhance organizational productivity.
- BIt is about seeking and welcoming divergent ideas and views.
- CIt focuses on how messages are drafted, transmitted, and understood by others.
- DIt only focuses on message that help a person “sell” his preferred idea.
19Rilax Corp. manufactures mattresses. Mark, the manager of the purchasing department, wants to send a list of required raw materials to the company’s supplier. After deciding on the message to be communicated, Mark’s next step would be to:
- Aensure the receiver understands the message.
- Breceive and decode the message.
- Cdecide how to communicate the message.
- Didentify the message.
20Which of the following tasks is performed by a sender when encoding messages?
- AIdentify the message to be sent.
- BChoose the medium and channel to transmit the message.
- CReceive and attribute meaning to the message.
- DAnticipate and prejudge what a person’s reply would be.
21Eve works for an insurance company. She calls a potential customer to schedule a meeting. She is unable to hear the customer clearly due to a poor cell phone connection. In the communication process, the poor cell phone reception, which is a potential barrier to communication, would be referred to as _____.
- Adeception
- Bconcision
- Cnoise
- Djargon
22Juanita received an email from her boss, who was out of the country, about her next project. Her boss was unable to convey several important pieces of information, including deadlines and resource allocation, because he was in an area with an intermittent Internet connection. According to the communication process, which of the following issues is Juanita facing?
- AGrapevine
- BNoise
- CFeedback
- DDeliberative dialogue
23Jamila is taking a course in clinical psychology at her local community college. She tries to discuss this course with her friend, who is pursuing an arts degree at the same college. Jamila’s friend is unable to understand several parts of the discussion. This lack of understanding can be attributed to _____.
- Asemantic problems
- Bfiltering
- Cconcision
- Dactive listening
24Jeremy just wrote an article on the changing trends in the infrastructure industry, which was published in an infrastructure-specific trade magazine. In this scenario, the magazine serves as the _____.
- Anode
- Bfilter
- Cchannel
- Dmedium
25Brian wins the best employee award for the year 2013. The news of his winning the award is published in his company’s quarterly newsletter, which is accessible to all employees. Which of the following terms best describes the role of the newsletter?
- AChannel
- BMedium
- CNode
- DFilter
26Which of the following is the richest medium for communication?
- AWeb-posting
- BTelevision
- CFace-to-face
- DVoicemail
27Which of the following is the characteristic of a rich communication medium?
- ASpontaneous
- BPremeditated
- CGeneric
- DImpersonal
28Ivan wants to discuss the details of a new project with his boss in person. Which of the following hallmarks of a rich communication medium influences Ivan’s decision?
- AUnique
- BPublic
- CGeneric
- DImpersonal
29Which of the following is a characteristic of a lean communication medium?
- ASpontaneous
- BImpersonal
- CUnique
- DFlexible
30Media such as texts, memos, and emails are considered lean because they:
- Aoffer neither verbal nor visual cues.
- Ballow for immediate feedback.
- Callow for easy transmission of detailed information.
- Dhighlight vocal characteristics of a message.
31Which of the following statements is true of computer-mediated communication?
- ATrust can be easily built, which facilitates sharing of information.
- BTeam members can work seamlessly from various locations.
- CEmails and text messages are rich media for communication.
- DIt facilitates immediate feedback.
32The process of encoding is completed by:
- Aidentifying the message to be sent.
- Bchoosing a communication channel.
- Creceiving feedback.
- Dengaging in a deliberative dialogue.
33The CEO of Shengo Corporation sends an email to the employees about the modified salary structure, through their respective managers. Which of the following terms describes the path traversed by the email before reaching the employees?
- ANode
- BFilter
- CChannel
- DMedium
34The _____ is the information network along which unofficial information flows.
- Agrapevine
- Bfilter
- Cnode
- Dmedium
35Which of the following statements holds true for the sustainable encoding process?
- ADifferences and diversity among stakeholders are not accepted.
- BNoise is considered as an opportunity for improvement.
- CMultiplicity of views is seen as a barrier to communication.
- DIt looks at creating a system that suppresses differences and diversity.
36Grant Foods Inc. is a large company manufacturing ready-to-eat food products. The CEO invites the company’s suppliers and customers for a discussion on the adoption of sustainable strategies, which do not harm the environment and are beneficial for everyone. Grant Foods aims to have collaborative communication with these stakeholders to decide on the best practices to follow. This approach toward effective communication is referred to as _____.
- Acollective decoding
- Bdeliberative dialogue
- Cconstructive criticism
- Dfeedforward communication
37When choosing communication media and channels, a sustainable approach:
- Afocuses on the linear transfer of knowledge from one person to the next.
- Bconsiders the barriers to effective communication as noise, which is unwelcome.
- Cfavors face-to-face communication to foster collaboration.
- Demphasizes efficiency and favors impersonal media or channels.
38_____ is the process through which a receiver attributes meaning to a message.
- ADecoding
- BFiltering
- CEncoding
- DComposing
39Yuan runs a company supplying fruit concentrate to various beverage-manufacturing companies around the world. He organizes a video conference with one of his major clients to negotiate terms for a new contract to be finalized. In order to ensure effective communication, Yuan should:
- Aanticipate and prejudge what the other person will say.
- Bassume that his message is understood as intended.
- Cconcentrate on verbal and nonverbal cues.
- Dthink of how to respond to the client.
40Which of the following is a characteristic of active listening?
- AThinking of what to say next
- BProviding feedback, paraphrasing, and clarifying
- CAssuming the message was understood as intended
- DAnticipating and prejudging what the person will say
41Which of the following examples illustrates active listening?
- AArthur is distracted by text messages on his mobile phone during college lectures.
- BSalim is always thinking about what to say next when talking with his friends.
- CAnna focuses on her students’ body language in class and provides clarifications when needed.
- DSally is always impatient and tries to anticipate what her instructor would say next during her dance classes.
42Poor listening is characterized by:
- Aconcentrating on verbal and nonverbal messages.
- Bassuming the message was understood as intended.
- Cproviding feedback, paraphrasing, and clarifying.
- Dkeeping an open mind and assimilating information.
43Which of the following examples depicts poor listening?
- AVictor tries to clarify and paraphrase his professor’s explanations during lectures.
- BSalim is always thinking about what to say next when talking with his friends and is often distracted while talking.
- CAnna focuses on her students’ body language in class and provides clarifications when needed.
- DMichelle always maintains a steady eye contact and focuses on nonverbal cues during meetings with her manager.
44In the conventional approach to decoding, the context of organizational communication is focused on:
- Aforming a group identity.
- Bdecoding messages at the group level.
- Cachieving results and competing with others.
- Dbalancing and enhancing multiple forms of well-being.
45Which of the following statements is true of the sustainable approach to decoding?
- AThe context of organizational communication is focused on achieving results and competing with others.
- BIt highlights how listening contributes to the formation of a group’s identity.
- CIt is oriented toward the linear transfer of knowledge from one person to the next.
- DDecoding tends to occur at the individual level.
46Which of the following is the goal of sustainable listening?
- ACompeting with others
- BLinear transfer of knowledge
- CAchieving mutual understanding
- DListening to acquire knowledge
47In the context of decoding messages, how does the sustainable approach differ from the conventional approach?
- AThe sustainable approach focuses on balancing and enhancing multiple forms of well-being, while the conventional approach focuses on achieving results and competing with others.
- BSustainable decoding occurs at the individual level, while conventional decoding occurs at the group level.
- CSustainable decoding emphasizes listening to acquire knowledge, while conventional decoding highlights how listening contributes to the formation of a group’s identity.
- DSustainable listening is about filling our minds with thoughts about what to do, while conventional listening is about who we are and what we do in relationship to others.
48Which of the following is true of the conventional approach to decoding messages?
- AThe context of organizational communication emphasizes balancing and enhancing multiple forms of well-being.
- BDecoding often tends to occur at the group level.
- CIt is oriented toward the linear transfer of knowledge from one person to the next.
- DIt highlights how listening contributes to the formation of a group’s identity.
49The product development team of New Rubbers Inc. aims to incorporate sustainable practices in team activities. The team manager recently sent an email regarding new customer requirements, which would need changes to be made in product designs. The team splits itself into groups of three and tries to understand and interpret the customer’s requirements. Which of the following terms best describes the team’s actions?
- AFeedforward communication
- BFiltering
- CConstructive criticism
- DCollective decoding
50Which of the following statements holds true for collective decoding?
- AMembers often disagree with decisions that are not in their self-interest.
- BMembers understand ideas more fully and are less likely to resist them.
- CIt is oriented toward the linear transfer of knowledge from one person to the next.
- DIt is limited to hearing the words and content of the message being sent.
51How does collective decoding benefit an organization?
- AIt recognizes and respects the unique knowledge that each member brings to the organization.
- BIt focuses on achieving results, competing with others, and listening to acquire knowledge.
- CIt is oriented toward the linear transfer of knowledge from one person to the next.
- DIt is limited to hearing the words and content of the message being sent.
52Which of the following is the final step of the communication process?
- AIdentification
- BFeedback
- CDecoding
- DEncoding
53Martin acknowledges his manager’s email by replying that he understands what is required of him. Which of the following steps in the communication process is Martin executing?
- ADecoding
- BIdentification
- CEncoding
- DFeedback
54Which of the following examples illustrates the feedback step of the communication process?
- APauline receives a puzzled look from her brother when she explains the theory of relativity to him.
- BAdnan sends an email to his friend about planning a vacation during Christmas.
- CRosaline plans to send a draft of her doctoral thesis to her guide for corrections and suggestions for improvement.
- DJoshua sends a birthday gift to his sister through a courier service.
55Which of the following statements is true of the feedback process?
- AIt is based solely on the interpretation of verbal cues.
- BIt allows checking to ensure the original message was received as intended.
- CThe richness of the communication medium does not influence feedback.
- DIt occurs when a message is interpreted by a group of two or more people.
56Benjamin is the manager of the editorial team of a science magazine. During the annual performance review, he explains in a gentle but firm manner about the areas that need improvement and also offers suggestions to help the team members. Therefore, Benjamin is engaged in _____.
- Acollective decoding
- Bdeliberative dialogue
- Cconstructive criticism
- Dfeedforward communication
57Constructive criticism serves to:
- Akeep decision makers blind to helpful but challenging information.
- Bdenounce the people who provide criticism.
- Cpromote the relative status of the person providing it.
- Dhelp a person to improve by being specific and descriptive.
58The sustainable approach to feedback focuses on:
- Alinear transfer of knowledge from one person to the next.
- Ba system that facilitates competition and achievement of results.
- Cconstructive upward discussions to enhance future communications.
- Dthe relative status of the person providing constructive criticism.
59Marco is the CEO of Enrich Corp. He sends out a common message to all employees stating that they can send ideas and suggestions for process improvements directly to him through email. He also states that employees are free to highlight problems that occur during their daily activities. As a result, employees show tremendous interest and many innovative ideas are put forth by them. This message from Marcus that has influenced employees is referred to as _____.
- Aconstructive criticism
- Bfeedforward communication
- Ccollective decoding
- Dfacilitated communication
60Which of the following statements is true of feedforward communication?
- AIt occurs when a message is interpreted by two or more people.
- BIt is a serious examination or judgment delivered in a way that is intended to help the receiver to improve.
- CIt is the combination of relationships and prior communication that influences subsequent messages.
- DIt lets a person know whether a message has been received as intended.
61According to Edgar Schein, organizational culture is created by _____.
- Aeconomists
- Bleaders
- Cemployees
- Dcustomers
62An organization is said to have a strong culture when:
- Athere are high levels of information collection from organizational members.
- Bthere are higher levels of monitoring of activities by the organizations leaders.
- Cthere are high levels of consistency among the values held by organizational members.
- Dthere are higher levels of experimentation in the activities of the organization.
63An organization culture can be strengthened via:
- Adifferentiation.
- Bsocialization.
- Cmonopolization.
- Dattrition.
64Which of the following is true of the attraction-selection-attrition framework?
- AIt sheds light on how organizational cultures can contribute to economic stability.
- BIt sheds light on how organizational cultures can contribute to a sense of uniformity.
- CIt sheds light on how organizational cultures can contribute to market penetration.
- DIt sheds light on how organizational cultures can contribute to production stability.
65Which of the following best describes a conventional clan culture organization?
- AIt is any organization that acts like an extended family favoring teamwork, loyalty, commitment, and cohesion.
- BIt is any organization that is held together by internal processes, formal procedures, policies, and rules.
- CIt is any organization that has open systems that value risk-taking, innovating, and staying on the cutting edge of the market.
- DIt is any organization that is dynamic in nature, similar to entrepreneurial set ups.
66Which of the following is true of clan culture?
- AIt is secretive and results-oriented.
- BIt is a rule-based bureaucracy.
- CIt is participative and comfortable.
- DIt is monopolistic and controlling.
67What are the terms on which a clan culture defines its success?
- AEfficiency, cost of production, and dependable delivery
- BMarket penetration and market share
- CHaving the newest product and technology and being a product leader
- DTeamwork, human resource development, and concern for people
68John, the founder of Belgrade Corp., ensures that his employees are comfortable and are happy to come to work. He makes himself available to his employees no matter how busy he may be, and he often offers advice to employees who slack in their work. John states that his organization is successful because every individual and department works together as a team. Which of the following organizational cultures does Belgrade Corp. possess?
- AA clan culture
- BA market culture
- CAn adhocracy culture
- DAn inward-facing culture
69Which of the following is true of a sustainable clan culture?
- AIt places less emphasis on top-down organizational goals originating from leaders.
- BIt focuses on benefitting the community by means of finance.
- CIt promotes autocracy and centralization of organizational goals.
- DIt focuses on increasing profits and reducing the turnover costs of the organization.
70A difference between a conventional clan culture and a sustainable clan culture is that:
- Aa sustainable clan culture involves improving methods to increase profits, whereas a conventional clan culture involves benefitting the community by non-finance terms.
- Ba sustainable clan culture involves benefitting the community by non-finance terms, whereas a conventional clan culture involves improving methods to increase profits.
- Ca conventional clan culture promotes collaboratively chosen goals, whereas a sustainable clan culture has autocratic methods of choosing goals.
- Da conventional clan culture promotes collaboratively chosen goals, whereas a sustainable clan culture has more autocratic methods of choosing goals.
71Chris, the manager of Quad Corp., has been with the organization for more years than any other employee. He has been consistent in his service to the organization and has played a major part in the success of the organization. He monitors his subordinates closely, looking for inconsistencies and inefficiency. Quad Corp. makes a small profit, which is a result of its cost cutting to maintain a lower cost of production and avoidance of risk. Which of the following organizational cultures does Quad Corp. follow?
- AA clan culture
- BA market culture
- CA hierarchy culture
- DAn adhocracy culture
72Which of the following is true of hierarchy organization cultures?
- AThey are rule-based bureaucracies.
- BThey are much like an extended family.
- CThey are based on self-managed systems.
- DThey are based on informal procedures.
73Which of the following terms are the bases on which hierarchy organization cultures define their success?
- AMarket penetration and market share
- BEfficiency, low-cost production, and dependable delivery
- CTeamwork, human resource development, and concern for people
- DHaving the newest product and technology and being a product leader
74Which of the following is a difference between a conventional hierarchy culture and a sustainable hierarchy culture?
- AA conventional hierarchy culture focuses on a 360-degree feedback, whereas a sustainable hierarchy culture focuses on monitoring employees.
- BA conventional hierarch culture is more like an extended family, whereas a sustainable hierarchy culture is more autocratic.
- CA conventional hierarchy culture focuses on monitoring employees, whereas a sustainable hierarchy culture focuses on a 360-degree feedback.
- DA conventional hierarchy culture is more like an extended family, whereas a sustainable hierarchy culture is more autocratic.
75Which of the following best describes an adhocracy culture?
- AIt is an organizational culture that treats members like an extended family and values developing human resources, loyalty, commitment, participation, and teamwork to meet organizational goals.
- BIt is an organizational culture that is goal-focused and results-oriented; it emphasizes productivity as well as the organization’s position in the marketplace, while avoiding risk-taking.
- CIt is an organizational culture that has a rule-based bureaucracy that values efficiency, low-cost production, predictability, low turnover, and formal procedures.
- DIt is an organizational culture that promotes entrepreneurial open systems that value innovation, risk-taking, bringing new products and services to the market, and staying on the cutting edge of the market.
76Which of the following terms are the bases on which an adhocracy culture defines its success?
- ATeamwork, human resource development, and concern for people
- BHaving the newest product and technology and being a product leader
- CMarket penetration and market share
- DEfficiency, low-cost production, and dependable delivery
77Harry, the CEO of Crescent Corp., expects the organization to be nothing less than the best in the industry. The organization is currently in the beginning stages of an innovation that is the first of its kind. Despite the risk involved, Harry pushes forward and states that there is no success without risk, and his attitude serves as a motivational factor to the workers. Which of the following organizational cultures does Crescent Corp. follow?
- AAn inward-facing culture
- BAn adhocracy culture
- CA mechanistic culture
- DA clan culture
78Which of the following is true of a conventional adhocracy culture?
- AIt emphasizes instrumental organizational goals that enhance competitiveness.
- BIt emphasizes innovations that enhance ecological well-being.
- CIt emphasizes community benefits and treating people with dignity.
- DIt emphasizes seeking new opportunities to enhance stakeholders’ well-being.
79Which of the following is a difference between a conventional adhocracy culture and a sustainable adhocracy culture?
- AA conventional adhocracy culture emphasizes community well-being, whereas a sustainable adhocracy culture emphasizes profit maximization.
- BA conventional adhocracy culture emphasizes community well-being, whereas a sustainable adhocracy culture emphasizes instrumental organizational goals to enhance competitiveness.
- CA conventional adhocracy culture emphasizes profit maximization, whereas a sustainable adhocracy culture emphasizes community well-being.
- DA conventional adhocracy culture emphasizes instrumental organizational goals to enhance competitiveness, whereas a sustainable adhocracy culture emphasizes profit maximization.
80Organizations that adopt a market culture can be best described as:
- Aentrepreneurial open systems that value innovation, risk-taking, bringing new products and services to the market, and staying on the cutting edge of the market.
- Bgoal-focused and result-oriented cultures that emphasize productivity as well as the organization’s position in the market place.
- Crule-based bureaucracies that value efficiency, low-cost production, predictability, low turnover, and formal procedures.
- Dextended families that value developing human resources, loyalty, commitment, participation, and teamwork to meet organizational goals.
81Ron, the CEO of Tristin Corp., has built the company from scratch. It now produces ten times as much as its competitors and is a market leader in the industry. With demand meeting supply and holding a high market share, Ron states that the organization is extremely successful with its high annual turnover. Tristin Corp. is an example of a(n) _____ culture.
- Aclan
- Bhierarchy
- Cmarket
- Dadhocracy
82Which of the following is true of sustainable market culture?
- AIt values winning at all costs.
- BIt values friendly competition.
- CIt favors a more contemporary commodity market.
- DIt places lesser value on innovation.
83In terms of job satisfaction, a clan culture’s members primarily favor:
- Asystems that ensure interpersonal fairness.
- Bsystems that ensure organic fairness.
- Csystems that ensure distributive fairness.
- Dsystems that ensure procedural fairness
84In terms of job satisfaction, a market culture’s members primarily favor:
- Asystems that ensure procedural fairness.
- Bsystems that ensure interpersonal fairness
- Csystems that ensure distributive fairness.
- Dsystems that ensure organic fairness.
85In terms of job satisfaction, a hierarchy culture’s members primarily favor:
- Asystems that ensure organic fairness.
- Bsystems that ensure distributive fairness.
- Csystems that ensure interpersonal fairness.
- Dsystems that ensure procedural fairness.
86A difference between a hierarchy culture and a market culture is that:
- Aa hierarchy culture’s members favor systems that ensure procedural fairness, whereas a market culture’s members favor systems that ensure distributive fairness.
- Ba hierarchy culture’s members favor systems that ensure distributive fairness, whereas a market culture’s members favor systems that ensure procedural fairness.
- Ca hierarchy culture’s members favor systems that ensure interpersonal fairness, whereas a market culture’s members favor systems that ensure distributive fairness.
- Da hierarchy culture’s members favor systems that ensure distributive fairness, whereas a market culture’s members favor systems that ensure interpersonal fairness.
87Which of the following is a difference between a market culture and a clan culture?
- AA market culture’s members favor systems that ensure interpersonal fairness, whereas a clan culture’s members favor systems that ensure distributive fairness.
- BA market culture’s members favor systems that ensure distributive fairness, whereas a clan culture’s members favor systems that ensure procedural fairness.
- CA market culture’s members favor systems that ensure procedural fairness, whereas a clan culture’s members favor systems that ensure distributive fairness.
- DA market culture’s members favor systems that ensure distributive fairness, whereas a clan culture’s members favor systems that ensure interpersonal fairness.
88A mechanistic structure is an organizational structure that:
- Ais characterized by relatively high levels of standardization, specialization, and centralization, and by a functional departmentalization.
- Bis characterized by relatively low levels of standardization, specialization, and centralization, and by a divisional departmentalization.
- Cemphasizes experimentation, sensitization, dignification, and participation among an organization’s internal stakeholders and operations.
- Demphasizes experimentation, sensitization, dignification, and participation among an organization’s external stakeholders and operations.
89Which of the following is a difference between a mechanistic organizational structure and an organic organizational structure?
- AA mechanistic structure is decentralized, whereas an organic structure is highly centralized.
- BA mechanistic structure follows functional departmentalization, whereas an organic structure follows divisional departmentalization.
- CA mechanistic structure places low emphasis on standardization, whereas an organic structure places high emphasis on standardization.
- DA mechanistic structure follows divisional departmentalization, whereas an organic structure follows functional departmentalization.
90Which of the following is a characteristic of a mechanistic organization structure?
- ABroad specialization
- BRelatively high centralization
- CRelatively low levels of standardization
- DDivisional departmentalization
91Which of the following is a characteristic of an organic organization structure?
- AHigh centralization
- BNarrow specialization
- CFunctional departmentalization
- DLow standardization
92The CEO of Grey Inc. makes sure that the organization’s investors receive their dividends correctly and are well informed about the organization’s financial position. He accepts suggestions from the investors and, in several cases, has incorporated them into the organization’s systems. Grey Inc. is an example of an organization with a(n) _____ structure.
- Ainward-facing
- Boutward-mechanistic
- Coutward-facing
- Ddifferentiation
93A(n) _____ is an organization structure that emphasizes experimentation, sensitization, dignification, and participation among an organization’s internal stakeholders and operations.
- Ainward-mechanistic structure
- Boutward-facing structure
- Ccontingent structure
- Dinward-facing structure
94A(n) _____ is an organizational structure that emphasizes experimentation, sensitization, dignification, and participation among an organization’s external stakeholders and operations.
- Ainward-facing structure
- Boutward-facing structure
- Cexternal-mechanistic structure
- Dinward-sustained structure
95The Regal Hotel invites its largest shareholders to a monthly meeting in which it briefs them on what is being done in the hotel and receives suggestions and insights from them on its systems and processes. The shareholders are invited to an elaborate dinner and the best service from the friendly staff. Which of the following organization structures is apparent in the Regal Hotel?
- AAn inward-facing structure
- BAn inward-mechanistic structure
- CAn outward-facing structure
- DAn outward-mechanistic structure
96A routine technology may be characterized by:
- Alow analyzability and low variety.
- Bhigh analyzability and low variety.
- Clow analyzability and high variety.
- Dhigh analyzability and high variety.
97A(n) _____ technology creates work with low analyzability and high variety.
- Aengineering
- Broutine
- Cnon-routine
- Dcraft
98A(n) _____ technology has low analyzability and low variety.
- Acraft
- Bengineering
- Croutine
- Dnon-routine
99Which of the following is true of a routine technology?
- AIt is related to an outward orientation and a market culture.
- BIt is related to an outward orientation and an adhocracy culture.
- CIt is related to an inward orientation and a hierarchical culture.
- DIt is related to an inward orientation and a clan culture.
100Which of the following is true of an engineering technology?
- AIt is related to an inward orientation and a clan culture.
- BIt is related to an inward orientation and a hierarchical culture.
- CIt is related to an outward orientation and an adhocracy culture.
- DIt is related to an outward orientation and a market culture.
101Which of the following is true of a non-routine technology?
- AIt is related to an inward orientation and a hierarchical culture.
- BIt is related to an outward orientation and a market culture.
- CIt is related to an inward orientation and a clan culture.
- DIt is related to an outward orientation and an adhocracy culture.
102A _____ strategy refers to increasing profit margins by keeping financial costs lower than those of competitors, while still maintaining price and quality at roughly the same level as competitors.
- Acost leadership
- Bfocus
- Ccost differentiation
- Droutine
103Largo Inc. is one of the market leaders in the food industry. It ensures that everything it does in the production process is geared toward keeping production costs low. A price cut is then passed on to its customers. Despite its cost control drive, Largo Inc. still makes products that are on par with industry standards. The organization strategy that Largo Inc. has adopted is referred to as a _____ strategy.
- Acost leadership
- Bdifferentiation
- Cminimizer
- Dtransformer
104Organizations that adopt a differentiation strategy:
- Aincrease profit margins by keeping financial costs lower than those of competitors, while still maintaining price and quality at roughly the same level as competitors.
- Boffer unique products or services for which buyers are willing to pay a premium price.
- Cchoose a small niche in the overall market and concentrate only on that niche market.
- Doffer products and services to buyers at a discounted price in a quest to obtain buyers.
105A _____ strategy provides desired goods and services by redeeming previously discarded or underappreciated resources.
- Aminimizer
- Btransformer
- Cdifferentiation
- Dcost leadership
106Noble Corp. has a process where it converts organic waste from expired food products into manure for plants, which it packages and sells to farmers. This is an example of a _____ strategy.
- Acost leadership
- Bdifferentiation
- Cminimizer
- Dtransformer
107Which of the following best describes a conventional simple type of organization?
- AIt is a small organization with a clan culture, an organic structure, a craft technology, and a focused strategy.
- BIt has a hierarchical culture, a mechanistic structure, routine technology, and a cost leadership strategy.
- CIt has an adhocracy culture, an organic structure, a non-routine technology, and a differentiation strategy.
- DIt is an organization with a market culture, a dual mechanistic and organic structure, an engineering technology, and a dual cost leader and differentiation strategy.
108_____ organizations are small with a clan culture, an inward-facing culture, a craft technology, and a focused strategy.
- AConventional simple type
- BVoluntary defender type
- CVoluntary simplicity type
- DConventional prospector type
109Which of the following best describes the conventional defender type of organization?
- AIt is an organization with a market culture, a dual mechanistic and organic structure, an engineering technology, and a dual cost leader and differentiation strategy.
- BIt has an adhocracy culture, an organic structure, a non-routine technology, and a differentiation strategy.
- CIt has a hierarchical culture, a mechanistic structure, routine technology, and a cost leadership strategy.
- DIt is a small organization with a clan culture, an organic structure, a craft technology, and a focused strategy.
110Which of the following is a difference between a conventional simple type organization and a conventional defender type organization?
- AA conventional simple type organization has a clan culture, whereas a conventional defender type organization has an adhocracy culture.
- BA conventional simple type organization has an adhocracy culture, whereas a conventional defender type organization has a clan culture.
- CA conventional simple type organization has a hierarchy culture, whereas a conventional defender type organization has a clan culture.
- DA conventional simple type organization has a clan culture, whereas a conventional defender type organization has a hierarchy culture.
111_____ organizations have a hierarchy culture, an inward-facing structure, a routine technology, and a minimizer strategy.
- AConventional simple type
- BSustainable defender type
- CConventional prospector type
- DSustainable analyzer type
112Which of the following is a similarity between the voluntary simplicity type organization and the sustainable defender type organization?
- ABoth have a clan culture.
- BBoth have a hierarchy culture.
- CBoth have an inward-facing structure.
- DBoth have an outward-facing structure.
113_____ organizations have an adhocracy culture, an organic structure, a non-routine technology, and a differentiation strategy.
- AConventional prospector type
- BSustainable defender type
- CConventional simple type
- DSustainable analyzer type
114Sustainable Prospector type organizations:
- Ahave a hierarchical culture, a mechanistic structure, a routine technology, and a cost leadership strategy.
- Bhave a clan culture, an organic structure, a craft technology, and a focused strategy.
- Chave an adhocracy culture, an outward-facing structure, a non-routine technology, and a transformer strategy.
- Dhave a market culture, a dual mechanistic and organic structure, an engineering technology, and a dual cost leader and differentiation strategy.
115Which of the following is a difference between a conventional prospector type organization and a conventional defender type organization?
- AA conventional prospector type organization has an adhocracy culture, whereas a conventional defender type organization has a clan culture.
- BA conventional prospector type organization has a hierarchy culture, whereas a conventional defender type organization has an adhocracy culture.
- CA conventional prospector type organization has a clan culture, whereas a conventional defender type organization has an adhocracy culture.
- DA conventional prospector type organization has an adhocracy culture, whereas a conventional defender type organization has a hierarchy culture.
116Conventional analyzer type organizations:
- Ahave an adhocracy culture, an organic structure, a non-routine technology, and a differentiation strategy.
- Bhave a market culture, a dual mechanistic and organic structure, an engineering technology, and a dual cost leader and differentiation strategy.
- Chave a market culture, a dual inward- and outward-facing structure, an engineering culture, and a dual minimizer and transformer strategy.
- Dhave an adhocracy culture, an outward-facing structure, a non-routine technology, and a transformer strategy.
117Which of the following is a difference between a conventional defender type organization and a conventional analyzer type organization?
- AA conventional defender type organization has an adhocracy culture, whereas a conventional analyzer type organization has a hierarchy culture.
- BA conventional defender type organization has a hierarchy culture, whereas a conventional analyzer type organization has a market culture.
- CA conventional defender type organization has a hierarchy culture, whereas a conventional analyzer type organization has an adhocracy culture.
- DA conventional defender type organization has a market culture, whereas a conventional analyzer type organization has a hierarchy culture.
118_____ organizations have a market culture, a dual inward- and outward-facing structure, an engineering culture, and a dual minimizer and transformer strategy.
- ASustainable analyzer type
- BConventional prospector type
- CSustainable defender type
- DConventional simple type
119Which of the following is a difference between a sustainable prospector type organization and a sustainable analyzer type organization?
- AA sustainable prospector type organization has a dual minimizer and transformer strategy, whereas a sustainable analyzer type has a differentiation strategy.
- BA sustainable prospector type organization has a transformer strategy, whereas a sustainable analyzer type has a dual minimizer and transformer strategy.
- CA sustainable prospector type organization has a transformer strategy, whereas a sustainable analyzer type has a dual minimizer and differentiation strategy.
- DA sustainable prospector type organization has a differentiation strategy, whereas a sustainable analyzer type has a dual minimizer and transformer strategy.
120Halo Corp. is led by its CEO, Henry, who has been with the organization since its inception. All the organization’s decisions are made collaboratively by the employees and management. Halo Corp. tries its best to ensure its employees have job satisfaction and happiness, providing them with adequate holidays and an annual paid leave. Production is done according to strict company policies and methods. Halo Corp. is an example of a _____ type of organization.
- Aconventional simple
- Bsustainable simple
- Cconventional defender
- Dsustainable defender
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- Quiz on mgt 3, created by Vladislav Tokhtaev on 08/05/2022.
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- Vladislav Tokhtaev
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