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A+ Core 2 (220-1002) Practice Test

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A+ Core 2 (220-1002) Practice Test
Andrew Hull
Quiz by Andrew Hull, updated more than 1 year ago
Andrew Hull
Created by Andrew Hull over 3 years ago
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Resource summary

Question 1

Question
Mike installed a new external DVD drive. The installation program required a reboot. As the system rebooted, Mike got a Blue Screen of Death (BSOD) error before Windows fully rebooted. He shut off the system and disconnected the external DVD drive. What should he try next?
Answer
  • Last Known Good configuration
  • Recovery Console
  • Repair Install
  • Safe Mode

Question 2

Question
What does Disk Cleanup do?
Answer
  • Optimizes files that have been fragmented across the hard drive
  • Helps you identify and clean up unnecessary files on a hard drive.
  • Automatically cleans the surface of the hard disk(s)
  • Erases and re-formats a disk

Question 3

Question
Rick unpacks and sets up a new Windows 7 64-bit PC he bought from the store. The PC runs great, but it takes a long time to boot up. What can he do to speed up the boot process?
Answer
  • Run CHKDSK.
  • Update the anti-virus signature files.
  • Stop some of the autostarting programs from loading.
  • Defragment the hard drive.

Question 4

Question
Which of the following commands would be best for testing if DNS is working on a system?
Answer
  • Icads www.barney.com
  • Netstat www.barney.com
  • Net www.barney.com
  • Ping www.barney.com

Question 5

Question
What is the single biggest social mistake a tech can make at a job site?
Answer
  • Get Confused
  • Get Frustrated
  • Get Angry
  • Get hurt

Question 6

Question
What do you use to clean the inside of the system unit?
Answer
  • Compressed Air
  • 50/50 isopropyl alcohol/water spray
  • Household vacuum
  • A rag soaked in water

Question 7

Question
What does Windows 7 's User Account Control (UAC) do?
Answer
  • Prevents unauthorized user access to privileged data
  • Prevents users from accidently deleting critical files
  • Prevents programs from running with escalated privileges without your knowledge
  • Prevents malware from attacking your critical files

Question 8

Question
Which of the following is NOT a type of file attribute?
Answer
  • Administrator
  • Hidden
  • System
  • Read-Only

Question 9

Question
Of the following, which is the BEST method to store a CPU temporarily before installing it in a PC?
Answer
  • Upside down on the workspace
  • Between two anti-static bags
  • Inside of an anti-static bag
  • On top of an anti-static bag

Question 10

Question
Which of the following command-line utilities is designed to edit the BOOT.INI file?
Answer
  • Regedit
  • Bootcfg
  • Sigverif
  • Cacls

Question 11

Question
While installing a driver for a new device on your Windows 32-bit PC, you are warned that the driver is not digitally signed by Microsoft. What does this mean?
Answer
  • You cannot install the driver
  • You need to run the SIGVERIF utility to manually create a digital signature for the driver
  • You can install the driver, but should be aware that it might not function properly
  • It's a known bug in the Windows OS. You can safely ignore this warning

Question 12

Question
What updates should be performed regularly to ensure your operating system has the latest security patches?
Answer
  • Windows update
  • Driver update
  • Anti-malware software update
  • BIOS update

Question 13

Question
Angel is new to the job and is making lists of data his company uses that gets regulated by corporate interests and by government regulations. Which of the following is considered government-regulated data?
Answer
  • DRM
  • Digital Millennium Copyright Act
  • End-User license agreement
  • PHI

Question 14

Question
As a member of the accounting group, John has Write permission to the Database folder; as a member of the technician's group, John has Read permission to the Database folder. What permission or permissions does John have to the Database folder?
Answer
  • Read and Write
  • Read Only
  • Full Control
  • Write only

Question 15

Question
While cleaning a closet for a new network rack, Tom finds a box labeled "Hexavalent chromium." What should he do with this box?
Answer
  • Call the local recycling center
  • Hexavalent chromium is expensive. Sell it.
  • Locate an MSDS online
  • It's probably safe, just throw it in the trash

Question 16

Question
Karen is unable to access the Internet on her home network, but she can access both her roommate's computer and her home theater PC. She thinks her router might not be working. Which of the following tools could she use to test this theory?
Answer
  • IPCONFIG /all
  • NET VIEW
  • ICACLS
  • TRACERT

Question 17

Question
When replacing a power supply, what should you do first?
Answer
  • Check for environmental concerns
  • Remove watch and all jewelry
  • Review local regulations and disposal procedures
  • Red MSDS documentation

Question 18

Question
After installing an update on her MacBook, a user contacts the technician to complain that the WiFi is not working. The WiFi icon displays that it has connectivity, but the user is unable to browse. Which of the following could be the issue?
Answer
  • Uninstall the upgrade
  • PRAM needs to be reset
  • The user's iCloud account is compromised
  • Reboot your router

Question 19

Question
A turnstile is an example of which of the following forms of physical security?
Answer
  • Cipher lock
  • Biometrics
  • Key pad
  • Mantrap

Question 20

Question
A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform first before spyware removal?
Answer
  • Disable System restore
  • Run Windows Update
  • Disable network cards
  • Run the CHKDSK/R command

Question 21

Question
A technician needs to initiate a Remote Desktop Assistance connection for a customer who is experiencing email issues. Once the customer agrees, what should the technician ask the customer to complete, before establishing the connection?
Answer
  • Take Steps to reproduce the problem
  • Log off and log back on
  • Reboot the system
  • Close any files that are personal
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