Quiz
Messer B
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (85)
1A technician is delivering a new laptop to a user and moving the older
laptop to a different user. Which of the following would allow the existing
hard drive to be used but prevent recovery of any of the previous user’s
data?- ARegular format
- BRun a defragmentation
- CConnect the laptop to the Windows Domain
- DDelete the \Users folder
2A company has just performed annual laser printer maintenance, and has
accumulated hundreds of used toner cartridges. Which of the following
would be the BEST way to dispose of the old cartridges?- ATake to a hazardous waste facility
- BReturn to the manufacturer
- CSeparate the parts and dispose of normally
- DContract with an incineration company
3A user needs to modify a spreadsheet for an upcoming meeting. The
spreadsheet is currently stored on a remote computer in a shared drive.
The user would like to access the shared drive as a drive letter inside of
Windows File Explorer. Which of the following command line options
would provide this functionality?- Atasklist
- Bnet use
- Cdiskpart
- Dnetstat
4A macOS server administrator needs a backup system to allow the
recovery of data from any point in the last thirty days. Which of the
following should be used for this requirement?- ABackup and restore
- BRemote disc
- CSpaces
- DTime machine
5Why would a technician use an ESD strap?
- AProtect electronic parts from extreme heat
- BKeep electronic parts dry and free from moisture
- CPrevent damage from static electricity
- DProtect computer parts from dust
6A desktop administrator is upgrading an older computer to support the
64-bit version of Windows 10 Pro. The computer currently has: 1 GHz CPU
1 GB of RAM
50 GB of free storage space
1024 x 768 video resolution. Which of the following should be upgraded to support the Windows 10
installation?- ACPU
- BRAM
- CStorage space
- DVideo resolution
7Jack, a technician, is scheduled to replace a faulty motherboard today,
but the motherboard delivery has been delayed and will not arrive until
tomorrow. The new motherboard will repair a laptop used by a company
executive. Which of the following would be the BEST way to handle
these events?- AMove the installation to the next business day
- BSchedule another repair into today's newly opened time slot
- CAsk the delivery company for a refund on the shipping charges
- DContact the end user and inform them of the shipping issue
8A system administrator has been tasked with locating all of the log files
contained within an application folder. The folder currently contains over
a thousand files, and only a portion of them have a .log extension. Which
of these Windows commands would be the BEST way to find these files?- Asfc
- Bdiskpart
- Crobocopy
- Ddir
9A user runs a corporate app on their smartphone that downloads a
database each time the app is started. This download process normally
takes a few seconds, but today the download is taking minutes to
complete. Which of the following should a technician follow as the best
NEXT troubleshooting step?- ADisable Bluetooth
- BRun a network speed check
- CCharge the smartphone battery
- DCheck the cloud storage resource usage
10A system administrator is analyzing a problem with a USB flash drive
on a Windows 10 computer. When the flash drive is inserted, the CPU
utilization increases to 100%. The administrator would like to disable
one of the computer’s USB controllers for troubleshooting. Which of the
following would provide this functionality?- AServices
- BPerformance monitor
- CEvent viewer
- DDevice manager
11A user is reporting some apps launched on their mobile phone will show
an error message and then disappear without starting. This problem
occurs with a group of apps normally used during the work day. Which
of the following tasks would be the FIRST step for troubleshooting this
issue?- AInstall the previous version of the apps
- BConnect the phone to a power source
- CPower cycle the phone
- DDisable the GPS radio
12A technician has been asked to power down and store a server that has
been exploited by an external attacker. The legal department will be
performing tests and gathering information from this server. Which of
the following would be MOST important to ensure the integrity of the
server data?- AReport the server location to the proper channels
- BCompile all support tickets associated with the server
- CMaintain a chain of custody
- DTake photos of the server in the storage room
13Jack, a user, has opened a help desk ticket to remove malware from his
laptop. A previous removal occurred two weeks earlier with a similar
malware infection. Which of the following was missed during the first
malware removal?- ARestart computer
- BEducate end-user
- CEnable system protection
- DQuarantine infected systems
14Which of the following features would be found in Windows 10 Pro
but not in Windows 10 Home?- A32-bit and 64-bit versions
- BDomain access
- CRDP client
- DWindows workgroup
15A medical research company is using laptop computers when visiting
testing centers. The IT security team is concerned about a data breach if a
laptop is lost or stolen. Which of the following would be the BEST way
to manage this issue?- ABIOS password
- BAthenticator application
- CFull disk encryption
- DBiometric authentication
- ECable lock
16A user would like to encrypt a small group of files in a shared folder
without modifying other files on the drive. Which of the following would
be the BEST way to accomplish this?- AEFS
- BSave files as administrator
- CBitLocker
- DSave files with dollar sign at end of filename
17A mobile user is using apps on their smartphone for all business tasks. To
ensure that no data will be lost, the smartphone will need to have multiple
backups each day. The user travels most of the time and rarely visits the
home office. Which of the following would be the best way to provide
these backups?- AConnect an external USB drive
- BUse incremental backups each night
- CConnect the smartphone to a laptop
- DUse a cloud backup service
18A desktop administrator is moving an SSD from one laptop to
another. Which of the following should be used to protect the SSD
during the move?- APadded envelope
- BAnti-static bag
- CBox with foam filler
- DCloth wrap
19A user is performing a series of Google searches, but the results pages are
displaying links and advertisements from a different website. This issue
occurs each time a Google search is performed. The same Google search
on a different computer results in a normal Google results page. Which of
the following would resolve this issue?- ARun the search from Safe Mode
- BInstall the latest operating system patches
- CRun a malware removal utility
- DLogin as a different user
20Jack, a user in the accounting department, is having an issue with his
smartphone reaching websites and retrieving mail when working from
home. Inside the office, the phone appears to work normally. Which of
the following would be the best NEXT step for troubleshooting
this issue?- AVerify the network configuration at home
- BInstall the latest operating system updates
- CConnect the phone to power when working at home
- DRestart the smartphone after arriving at home
21A security administrator has been asked to reinstall Windows on a
web server diagnosed with a rootkit infection. Which of the following
installation methods would be the BEST choice for this server?- AIn-place upgrade
- BRemote network installation
- CClean install
- DRepair installation
22A local coffee shop has a public wireless network for customers and a
private wireless network for company devices. The shop owner wants to be
sure that customers can never connect to the company network. Which of
the following should be configured on this network?- AInstall a new access point for company devices
- BConfigure WPA3 on the company network
- CRequire static IP addresses on the customer network
- DAssign MAC filters to the company network
- EUse a firewall between the customer and corporate network
23A user in the shipping department has logged into the Windows domain.
However, the desktop does not show the user’s normal wallpaper and all
of the user’s spreadsheets and documents in the “My Documents” folder
are missing. Which of these would be the BEST way to restore the user’s
normal work environment?- ARename the user’s folder and delete their profile in the registry
- BBoot into Safe Mode and disable all startup applications
- CAdd the user to the Administrator group
- DUpdate to the latest operating system version
24A company’s shipping department maintains ten different computers to
print shipping labels and track outgoing shipments. All of the systems are
displaying an error when they access a third-party shipping management
website over a secure connection. Which of the following would be the
MOST likely reason for this issue?- AThe computers have not been updated with the latest OS patches
- BThe website certificate has expired
- CThe local computer storage drives are not encrypted
- DThe systems are infected with malware
25A manufacturing company performs a third-party audit of their
accounting records each year. The auditors use laptops provided by the
company to access internal resources. When the audit is complete, the
auditors should be prevented from logging on until the following audit
process begins. Which of the following would be the BEST way to
accomplish this?- AUninstall the audit software
- BDisable the user accounts between audits
- CRemove the auditor accounts from all Windows groups
- DRequire two-factor authentication for the auditor accounts
26A manufacturing company is donating some older computers to a local
charity. Which of the following should be done to ensure that the existing
hard drives could still be used but none of the existing data would be
recoverable?- ADegaussing
- BRegular format
- CShredder
- DQuick format
27A user's video editing workstation often performs an overnight rendering
process. On some mornings, the user is presented with a login screen
instead of the rendering completion page. A technician finds the building
occasionally loses power overnight. Which of the following should be
used to avoid these issues with the video editing workstation?- AUse a surge suppressor
- BSave the rendered file to an external storage drive
- CCreate a separate partition for user documents
- DInstall a UPS
28A desktop administrator is troubleshooting an older computer that has
been slowing down as more applications and files are stored on the hard
drive. Which of the following commands would be the BEST choice for
increasing the performance of this computer?- Adefrag
- Bformat
- Csfc
- Dxcopy
- Ewinter
29A user is receiving alerts on their desktop computer stating, "Access
to this PC has been blocked for security reasons." A technician has
determined this message was not created by the company's security
software. Which of the following would be the best NEXT step in this
troubleshooting process?- AUpdate the desktop computer operating system
- BCheck the certificate of the corporate web server
- CRestart the desktop computer
- DRun an anti-malware utility
30A system administrator has inadvertently installed a Trojan horse that has
deleted a number of files across many Windows file shares. The Trojan
also had access to user documents and login credentials and transmitted
numerous documents to an off-site file storage system. Which of the
following would limit the scope of future exploits?- ARequire multi-factor authentication
- BDisable all guest accounts
- CModify the default permissions
- DConfigure full disk encryption
- ERequire complex passwords
- FRequire a screensaver lock
31A technician has created a Windows image that can be used across all of
the computers in a test lab. Which of the following would be the best way
to deploy these images?- AClean install
- BRemote network installation
- CRepair installation
- DRemote disc
32Which of the following Windows Share permissions has the priority
when assigning access on a mapped drive?- AAllow
- BFull control
- CList folder contents
- DDeny
33A data center manager would like to ensure that a power fault on a server
would not be harmful to employees. Which of the following would be the
BEST choice for this requirement?- AElectrical ground
- BBattery backup
- CAir filter mask
- DESD mat
34A user in the shipping department has received a call from someone
claiming to be from the IT Help Desk. The caller asks the user to disclose
their location, employee ID, and login credentials. Which of the following
would describe this situation?- ADenial of service
- BSocial engineering
- CBrute force
- DShoulder surfing
35A desktop administrator has just removed malware from a user’s desktop
computer and has configured the system to automatically update antivirus
signatures and perform a scan each night. Which of the following
should be the NEXT step in the removal process?- AEnable System Protection
- BEducate the end-user
- CQuarantine the computer
- DBoot to Safe Mode
36A security administrator is installing a new VPN connection for remote
users. The administrator would like all users to authenticate with
their Windows Active Directory credentials. Which of the following
technologies would provide this functionality?- ARADIUS
- BWPA3
- CTKIP
- DAES
37Which of the following partition types limit a Windows installation to a
maximum partition size of 2 TB?- AFAT32
- BGPT
- CAPFS
- DMBR
38A system administrator has just updated fifty servers to the latest version
of an application, and the updated software has been working as expected
for the last three days. Which of the following change management steps
should be followed NEXT?- ACreate a backout plan
- BDetermine the scope of the changes
- CDocument the changes
- DDetermine the risk for the upgrade process
39A help desk technician has been tasked with rebuilding an email server
that recently crashed. Which of the following would be the BEST source
for this information?- ACompliance report
- BAcceptable use policies
- CNetwork topology map
- DKnowledge base
40A server administrator is installing a 4 TB drive in a database server
and would like to use all free space as a single partition. Which of the
following technologies should be used with this drive?- AFAT32
- BMBR
- CActive director
- DGPT
41A user has called the help desk to get assistance with random blue screens
on their Windows 10 laptop. The technician finds CPU utilization is
constantly high, and many network sites are unavailable or only load half
of the site content. The user mentions some random pop-up messages
have appeared on the desktop during the workday. Which of the
following would be the MOST likely reason for these issues?- AStorage drive is failing
- BNetwork proxy settings are incorrect
- COperating system needs to be updated
- DLaptop has a malware infection
- EVideo subsystem is faulty
42A technician is troubleshooting an issue with an iOS tablet randomly
restarting during normal use. A check of the device shows no significant
application updates and the operating system was upgraded to a new
version three days ago. The user states the tablet was working normally
last week. Which of the following would be the MOST likely reason for
these random reboots?- AFaulty OS upgrade
- BInvalid device certificate
- CMalware infection
- DFaulty battery
- EIncorrect network settings
43A system administrator needs to modify a file in the \Windows\Installer
directory, but the folder doesn’t appear in the file list. Which of these
options would help the system administrator with this task?- ASafe mode
- BFile explorer options
- CUser accounts
- DInternet options
44A Linux administrator is modifying a log file and needs to rename the
file. Which of the following should be used to make this change?- Arm
- Bmv
- Cmkdir
- Dpwd
45A desktop administrator is troubleshooting poor performance on a user’s
laptop computer. The system takes an excessive amount of time during the
boot process, and pop up messages appear while using the word processor
and spreadsheet applications. Which of the following steps should the
technician do NEXT?- AEducate the end-user
- BSchedule periodic anti-virus scans
- CEnable System Protection
- DDisconnect the laptop from the network
46Jack, an executive, has a laptop that runs very slowly after login and
continues running slowly throughout the day. Jack has complained that
certain applications cannot be started and others will randomly crash.
A check of the laptop shows that the memory utilization is very close to
100%. Which of the following would provide a short-term fix for
this issue?- ADisable startup items
- BUpdate to the latest OS patches
- CDefragment the hard drive
- DReboot the computer
47A help desk technician needs to view and control the desktop of a
Windows computer at a remote location. Which of the following would
be the BEST choice for this task?- AVPN
- BVNC
- CSSH
- DRDP
48A technician would like to modify a configuration in a user's UEFI
BIOS, but the system will not provide a BIOS configuration hotkey after
shutting down and powering on the computer. Which of the following
would be the BEST way to address this issue?- AChange the File Explorer Options
- BModify the Indexing Options
- CTurn off Fast Startup
- DStart the computer in Safe Mode
- EModify the Ease of Access settings
49A user has noticed their mouse arrow has been moving around the screen
without any user intervention. The user has watched the mouse opening
applications and changing settings in the Control Panel. Which of the
following would be the BEST way for an administrator to resolve
this issue?- ATurn the firewall off and back on again
- BRun an anti-virus scan
- CRemove all recently installed applications
- DUpgrade to the latest OS patches
50A server administrator has been planning an operating system upgrade
for a group of important services. The administrator has provided a
detailed scope and risk assessment of the change, and the plan has
been documented. However, the end-user acceptance approvals weren’t
completed until Friday afternoon, so the change cannot occur over the
weekend. Which of the following is preventing the upgrade
from occurring?- AUpgrade file availability
- BChange board approval
- CNot enough time to complete the upgrade
- DNeed more people for the upgrade process
51A user receives a browser security alert on his laptop when visiting any
website that uses HTTPS. If he uses his smartphone, he does not receive
any error messages. Which of the following would BEST describe
this situation?- AThe date and time on the laptop is incorrect
- BThe smartphone is not updated with the latest OS version
- CThe laptop has an incorrect subnet mask
- DThe laptop does not have the latest anti-virus signatures
52A user on the sales team has opened a help desk ticket because of short
battery times on a new company-provided tablet. When using the tablet,
the battery only lasts a few hours before shutting off. Which of the
following would be the BEST choices for improving the battery life?
(Select TWO)- AInstall the latest operating system patches
- BIncrease the brightness levels
- CConnect to the corporate VPN
- DDisable Bluetooth and cellular connections
- EClose apps that work in the background
- FPerform a soft reset
53A system administrator would like to perform a Windows installation
while users are away from their desks. Which of the following would be
the BEST option for this installation?- ARemote network installation
- BRecovery partition installation
- CRepair installation
- DIn-place upgrade
54A user in the accounting department has installed a new application for
the upcoming tax year. Although the current application worked perfectly,
the newer application runs significantly slower. Which of the following
should be the FIRST troubleshooting step?- ARoll back to the previous application
- BRun a repair installation
- CVerify the requirements for the new application
- DPerform a system file check
55macOS user needs encrypt all of the information on their laptop.
Which of the following would be the BEST choice for this requirement?- ASpaces
- BRemote Disc
- CFileVault
- DKeychain
56A data center manager is installing a new access door that will require
multi-factor authentication. Which of the following should be used to
meet this requirement? (Select TWO)- ACabinet locks
- BKey fobs
- CPrivacy filter
- DPalmprint scanner
- EUSB lock
- FCable lock
57A user has opened a help desk ticket regarding the battery life in her
three-year old smartphone. If a power source is not available, the phone
battery is usually depleted by the middle of the work day. She uses the
smartphone to access resources across the VPN, send and receive email,
and run company-related apps. Her average screen time during the day
usually exceeds six hours. Which of the following would be the MOST
likely reason for this battery issue?- AThe phone is consuming more power than usual
- BThe battery capacity is decreased
- CThe company apps need to be updated
- DThe LCD screen is faulty
58An administrator has identified and removed malware on a corporate
desktop computer. Which of the following malware removal steps should
be performed NEXT?- ADisconnect the computer from the corporate network
- BEducate the end-user
- CSchedule periodic anti-virus scans
- DDisable System Restore
59A graphics designer has been editing image files that have become
increasingly large over the last few months. The designer is now receiving
error messages from their graphics application complaining of low
temporary file cache space. Which of the following would be the best
NEXT step?- AReplace all system RAM
- BIncrease available storage space
- CRoll back to a previous restore point
- DRebuild the user's profile
60A network administrator is installing a set of upgraded Internet routers
in the data center. Which of the following would be the best choices to
secure the access to the internal data center door? (Select TWO)- ABiometric lock
- BACL
- CBollard
- DAdditional lighting
- EMotion sensor
- FAccess control vestibule
61An administrator is troubleshooting an error message that appears each
time an application is started. The administrator has uninstalled and
reinstalled the application, but the error message still appears. Which of
the following would be the BEST next troubleshooting step?- AUse Performance Manager to monitor the system
- BCheck the Event Viewer logs
- CView the hardware settings in Device Manager
- DDisable unneeded background processes in Services
62Auser in the accounting department has received an email asking for
payment of an outstanding invoice and a link to a third-party payment
site. The email contains purchase information that appears to be correct,
but additional research shows that the invoice number is not valid. Which
of the following would BEST describe this attack type?- APhishing
- BDenial of service
- CShoulder surfing
- DEvil twin
63A user has dropped off their laptop at the repair desk. A message taped to
the laptop states: "Doesn't work." Which of the following would be the
BEST next step?- AStart the laptop and look for any issues
- BCall the customer and ask for more information
- CReplace the power adapter and try booting the laptop
- DUse a diagnostics boot CD to run hardware tests
64Which of these describes a free, open-source operating system?
- AmacOS
- BLinux
- CWindows
- DIOS
65An IT manager would like to provide users with the option to recover
daily versions of documents and spreadsheets. A user will have the option
to roll back to any daily version in the last month. Which of the following
would be the BEST way to implement this feature?- ACreate a file-level backup each day
- BMaintain a monthly image level backup
- CStore full backup tapes at an off-site facility
- DAssign each user a USB flash drive
66A network administrator has a report showing a single user with
numerous visits to a website. This website is known to violate the
company’s AUP. Which of the following should the administrator do
NEXT?- ACreate a firewall filter to block the website
- BScan all computers with the latest anti-malware signatures
- CContact the company’s security officer
- DChange the user’s password
67Which of the following script extensions would commonly be used inside
of a Microsoft Office application?- A.vbs
- B.py
- C.bat
- D.js
68A system administrator has installed a SOHO network of five Windows
computers. The administrator would like to provide a method of sharing
documents and spreadsheets between all of the office computers. Which
of the following would be the BEST way to provide this functionality?- ADomain
- BProxy server
- CWorkgroup
- DRemote desktop
69An employee used their tablet to take pictures of the company's newest
product. Those pictures were posted on an industry rumor website the
following week. Which of the following should be evaluated as the
MOST likely security concern?- ACloud storage
- BUSB flash drive use
- CApplication updates
- DDeleted email messages
70A manufacturing company in the United States sells monthly
subscriptions from their website. Which of the following regulated data
types would be the MOST important to manage?- APersonal government-issued information
- BCredit card transactions
- CHealthcare data
- DSoftware license terms
71A user is traveling to a conference, and they would like to be sure that any
messages sent from their phone during the event remain private while
using the event’s wireless network. Which of the following should be
configured on this user’s phone?- AVPN
- BStrong password
- CNetwork-based firewall
- DMulti-factor authentication
72A company is installing a new wireless access point in a conference
room. Which of the following would provide the BEST security for this
network?- ASSID
- BWPA3
- CTKIP
- DKerberos
73A server administrator has configured an automated process to backup
VM snapshots each evening during non-working hours. The backups
will be stored on a series of high-density tape drives. How can the
administrator confirm that these backups will be useful when a server
recovery is needed?- ASend the backups to an off-site facility
- BConnect the tape drives to a battery backup
- CCreate separate file-level backups
- DPerform occasional recovery tests
74A system administrator needs to configure a laptop to support inbound
Remote Desktop services for the help desk team. Which of these Control
Panel features provides access to these settings?- AInternet Options
- BDevices and Printers
- CNetwork and Sharing Center
- DSystem
75A user has dropped off a laptop to the help desk and states the laptop is
experiencing a problem during the boot process. Which of these options
would be the best path to resolve this issue?- AWhen the customer provides enough information, stop them and
let them know when they can pick up the laptop - BTake the laptop and tell the customer to return tomorrow
- CRepeat an understanding of the issue back to the customer for
verification - DProvide recommendations to the customer with proper technical
IT explanations
- AWhen the customer provides enough information, stop them and
76A technician is upgrading the motherboard in a server. Which of the
following should be the FIRST task when beginning this upgrade?- AWear safety goggles
- BConnect an ESD strap
- CRemove any motherboard batteries
- DDisconnect from all power sources
77A system administrator is installing a new video editing application on
a user’s workstation from an installation USB flash drive. However, the
installation process fails due to lack of available drive space. Which of the
following would be the BEST way to complete the installation process?- AUse a share drive for the installation source
- BCompress the installation files
- CInstall the application to a network share
- DManually copy the installation files to the application directory
78A user would like to install an image and photo editing program on their
home computer, but they would prefer an application without a monthly
subscription. Which of the following would be the BEST licensing
option for this requirement?- AOpen-source
- BCorporate
- CPersonal
- DDRM
79A system administrator is troubleshooting an application issue. The
application uses an increasing amount of memory until all available RAM
is eventually depleted. The computer must be rebooted every few days
when this memory issue occurs. Which of the following utilities would
show how much RAM is used by this application?- AEvent viewer
- BDevice manager
- CTask manager
- DPrograms and features
80An administrator is troubleshooting a desktop computer experiencing
a reboot issue. Before the Windows login screen appears, the system
reboots in a continuous loop. Which of the following would be the BEST
way to address this issue?- AStart Safe Mode and perform a defragmentation
- BReinstall the operating system from the original media
- CUpdate the boot order from the system BIOS
- DRun Startup Repair from the Advanced Boot Options
81A user has downloaded a browser add-on that assists with new car
purchases. During the installation, the Windows UAC is requesting
administrative permissions to continue with the install. Which of these is
the MOST likely situation?- AThe operating system requires an update
- BThe software is a Trojan horse
- CThe workstation is already part of a botnet
- DA worm will be downloaded and installed
82An organization has distributed new laptops to all of their
home-office employees. Although the users at home can successfully
connect through the Internet to resources at the corporate office, there
have been complaints that printers and shared drives at home are not
accessible. Which of the following would explain this issue?- AIncorrect login credentials
- BPort security is turned on
- CThe corporate VPN is enabled
- DBlocked by DLP
83A user on the marketing team is experiencing slower load times and
ongoing sluggishness with applications on their laptop. A technician
examines the Windows Update logs and finds the monthly updates
are failing. Which of the following should be the best NEXT step for
resolving this issue?- APerform an anti-malware scan
- BInstall the Windows Updates manually
- CIncrease the amount of RAM in the laptop
- DRe-install the applications
84A desktop administrator is troubleshooting an error that randomly causes
a workstation to spike to 100% utilization. Which of these utilities would
help the administrator track and report on system utilization over a
24-hour period?- APerformance Monitor
- BDevice Manager
- CServices
- DTask Scheduler
85Which of these would be the BEST way to prevent an attacker from
modifying default routes on a SOHO wireless network?- AConfigure MAC address filtering
- BEnable WPS connectivity
- CChange the router's default password
- DDisable unneeded interfaces
Information
- Description
- GRE A+ 1001-1102 Studies (Professer Messer Exams) Quiz on Messer B, created by Zane Avalon on 01/12/2022.
- Author
- Zane Avalon
- Language
- English
- Views
- 1
- Tags
- Rating
- No ratings yet Rate this quiz