Change Management

Katherine Stmart
Quiz by Katherine Stmart, updated more than 1 year ago
Katherine Stmart
Created by Katherine Stmart about 4 years ago
21
1

Description

Interpret the concepts of change management theories, techniques, and leaderships by evaluating the basics of change management
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Resource summary

Question 1

Question
Which of the following is NOT a change agent function?
Answer
  • acceptant function
  • catalytic function
  • regressive function
  • confrontation function
  • perspective function
  • theory and principle function

Question 2

Question
Confrontational function tells the manager what to do to correct a given situation.
Answer
  • True
  • False

Question 3

Question
Using [blank_start]confrontational function[blank_end] challenges the manager's thinking processes and assumptions.
Answer
  • confrontational function
  • acceptant function
  • perspective function
  • theory and principle function

Question 4

Question
A [blank_start]change agent[blank_end] is a specialist in organization development and facilitates the change brought about by the innovation.
Answer
  • change agent

Question 5

Question
One of the first models of change was proposed by [blank_start]Kurt Lewin[blank_end] in 1951.
Answer
  • Kurt Lewin

Question 6

Question
Which of the following are a part of Lewin's stages of change?
Answer
  • resolve dessonance
  • refreezing
  • consultation
  • unfreezing

Question 7

Question
One disadvantage of an internal agent is that they are familiar with the organization and its history, subtle dynamics, secrets, and resources.
Answer
  • True
  • False

Question 8

Question
[blank_start]Internal change agents[blank_end] may have previous relationships with other organizations which could lead to accusations of bias.
Answer
  • Internal change agents

Question 9

Question
Which of the following are disadvantages of external change agents?
Answer
  • provide a fresh outside view
  • does not have a history with client organization
  • may be strongly influenced by the viewpoint of the administrators
  • can be expensive

Question 10

Question
By reflecting in its own processes and consequently revises them for improved performance an organization is conducting the process of [blank_start]organizational development[blank_end].
Answer
  • organizational development
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