Question 1
Question
How will you treat a customer who has previously visited the showroom and met different RM?
Answer
-
Request the customer to visit some other day when the other RM would be present
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Call the other RM and request a call back to the customer
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You should seamlessly continue the interaction and cater to customer's needs
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None of the above
Question 2
Question
Who hands over the new car keys to the customer during a showroom delivery?
Answer
-
The Relationship Manager himself
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The General/Showroom Manager
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The Valet
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The customer himself picks the keys from the tray.
Question 3
Question
At NEXA, RM is the single point of contact for the customer?
Question 4
Question
Which of the following is the correct way to demonstrate our Product?
Answer
-
Static demonstration
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Digital demonstration
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Test Drive
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All of the above
Question 5
Question
Static demonstration includes the following steps?
Answer
-
Front, interior, rear, safety, seat, technology
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Front, interior, rear, safety, technology
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Front, interior, rear, seat, technology
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Front, interior, rear, seat, safety, technology or as the customer demands
Question 6
Question
Which of the following is the correct process to be followed by RM after Test Drive?
Answer
-
Settle in the customer, offer tea/coffee, and use this time to update Tab with customer information
gathered during test drive.
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After the test drive, immediately update Tab with customer information as soon as you get off the car.
-
Immediately ask the customer if he enjoyed test drive and if he would now like to make the purchase.
-
Call the next RM to take over.
Question 7
Question
At NEXA, our endeavor is to sell accessories at the…
Answer
-
Time of vehicle sale
-
Time of vehicle delivery
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Time of vehicle booking
-
Time of service delivery
Question 8
Question
At NEXA, our technology based sales tools comprise of the following -
Answer
-
Direct display on Apple LED
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Use of mirroring facility through IPad to give a virtual experience for car configuration
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One point storage of customer data and documents
-
All of the above
Question 9
Question
At NEXA, the RM will revert to the customer on the exchange pricing only after confirming and crosschecking
with the evaluator?
Question 10
Question
Which of the following responsibilities are to be performed by RM during exchange?
Question 11
Question
Which of the following steps are taken during vehicle delivery at showroom?
Answer
-
Car pick-up for customer & family, Name of customer to be displayed on board in delivery area
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Arrange bouquet of flowers and box of chocolates
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Photograph of customer/family with vehicle, GM to meet customer
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All of the above
Question 12
Question
Which of the following activities are performed by RM at day end?
Question 13
Question
While having a discussion with the customer during booking, RM should always take the opportunity
to discuss the following?
Answer
-
Finance, Exchange, My NEXA and extended warranty
-
Finance, Exchange and extended warranty
-
Finance, My NEXA and extended warranty
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Finance, Exchange, My NEXA
Question 14
Question
In NEXA, delivery of vehicle takes place from?
Answer
-
Inside the showroom
-
Outside the showroom
-
At the workshop
-
None of the above
Question 15
Question
How can you as a Relationship Manager Offer premium experience to the customer?
Answer
-
By showing products, explaining them and in turn making a sale.
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Through Customer Discovery, Product Experience and Objection Handling
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Through Interrogation and Enquiry about personal life
-
Both 1 & 2
Question 16
Question
When should the special deal/price offer be revealed?
Answer
-
While opening the sales call
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While discussing the final offer and finance
-
While giving a test drive
-
None of the above
Question 17
Question
When booking a vehicle for the customer, what is the importance of the Customer Docket?
Answer
-
Increase convenience of keeping the documents
-
Standardization of booking process
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Reduces number of deal related concerns
-
All of the Above
Question 18
Question
What would be the most appropriate thing to do if a customer visits the showroom and the test drive
vehicle in not available?
Answer
-
Check with the customer and fix a date for a test drive at his home
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Send the customer to the GM
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Ask the customer to visit the showroom the next day
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Offer him a test drive on a similar engine car