Quiz
Nexa Process Test
This quiz has a time limit, so it opens in the usual player.
Questions in this quiz (18)
1How will you treat a customer who has previously visited the showroom and met different RM?
- ARequest the customer to visit some other day when the other RM would be present
- BCall the other RM and request a call back to the customer
- CYou should seamlessly continue the interaction and cater to customer's needs
- DNone of the above
2Who hands over the new car keys to the customer during a showroom delivery?
- AThe Relationship Manager himself
- BThe General/Showroom Manager
- CThe Valet
- DThe customer himself picks the keys from the tray.
3At NEXA, RM is the single point of contact for the customer?
- ATrue
- BFalse
4Which of the following is the correct way to demonstrate our Product?
- AStatic demonstration
- BDigital demonstration
- CTest Drive
- DAll of the above
5Static demonstration includes the following steps?
- AFront, interior, rear, safety, seat, technology
- BFront, interior, rear, safety, technology
- CFront, interior, rear, seat, technology
- DFront, interior, rear, seat, safety, technology or as the customer demands
6Which of the following is the correct process to be followed by RM after Test Drive?
- ASettle in the customer, offer tea/coffee, and use this time to update Tab with customer information
gathered during test drive. - BAfter the test drive, immediately update Tab with customer information as soon as you get off the car.
- CImmediately ask the customer if he enjoyed test drive and if he would now like to make the purchase.
- DCall the next RM to take over.
- ASettle in the customer, offer tea/coffee, and use this time to update Tab with customer information
7At NEXA, our endeavor is to sell accessories at the…
- ATime of vehicle sale
- BTime of vehicle delivery
- CTime of vehicle booking
- DTime of service delivery
8At NEXA, our technology based sales tools comprise of the following -
- ADirect display on Apple LED
- BUse of mirroring facility through IPad to give a virtual experience for car configuration
- COne point storage of customer data and documents
- DAll of the above
9At NEXA, the RM will revert to the customer on the exchange pricing only after confirming and crosschecking
with the evaluator?- ATrue
- BFalse
10Which of the following responsibilities are to be performed by RM during exchange?
- ACross check evaluator pricing
- BEnsure correct value application on behalf of customer
- CBoth of the above
- DNone of the above
11Which of the following steps are taken during vehicle delivery at showroom?
- ACar pick-up for customer & family, Name of customer to be displayed on board in delivery area
- BArrange bouquet of flowers and box of chocolates
- CPhotograph of customer/family with vehicle, GM to meet customer
- DAll of the above
12Which of the following activities are performed by RM at day end?
- ACheck customer data repository for prospective customer
- BUpdate Car Sales
- CCheck Car Delivery Schedule for next day
- DAll of the above
13While having a discussion with the customer during booking, RM should always take the opportunity
to discuss the following?- AFinance, Exchange, My NEXA and extended warranty
- BFinance, Exchange and extended warranty
- CFinance, My NEXA and extended warranty
- DFinance, Exchange, My NEXA
14In NEXA, delivery of vehicle takes place from?
- AInside the showroom
- BOutside the showroom
- CAt the workshop
- DNone of the above
15How can you as a Relationship Manager Offer premium experience to the customer?
- ABy showing products, explaining them and in turn making a sale.
- BThrough Customer Discovery, Product Experience and Objection Handling
- CThrough Interrogation and Enquiry about personal life
- DBoth 1 & 2
16When should the special deal/price offer be revealed?
- AWhile opening the sales call
- BWhile discussing the final offer and finance
- CWhile giving a test drive
- DNone of the above
17When booking a vehicle for the customer, what is the importance of the Customer Docket?
- AIncrease convenience of keeping the documents
- BStandardization of booking process
- CReduces number of deal related concerns
- DAll of the Above
18What would be the most appropriate thing to do if a customer visits the showroom and the test drive
vehicle in not available?- ACheck with the customer and fix a date for a test drive at his home
- BSend the customer to the GM
- CAsk the customer to visit the showroom the next day
- DOffer him a test drive on a similar engine car
Information
- Description
- Nexa Standard Selling Process Test module for Relationship Managers
- Author
- Kushaal Chandresa
- Language
- English
- Views
- 399
- Tags
- Rating
- 5.0 out of 5 · 1 rating Rate this quiz