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MGT 301 Exam 2

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MGT 301 Quiz on MGT 301 Exam 2, created by Natalie Balzert on 24/02/2017.
Natalie Balzert
Quiz by Natalie Balzert, updated more than 1 year ago
Natalie Balzert
Created by Natalie Balzert about 7 years ago
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Resource summary

Question 1

Question
While sitting at her desk, Ann is setting goals and deciding how to achieve them. She is ___.
Answer
  • delegating
  • controlling
  • diversifying
  • synergizing
  • planning

Question 2

Question
When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.
Answer
  • customer; the employees
  • task at hand; ethical standards
  • big picture; the necessary details
  • profits; employee satisfaction
  • profitability; details you may be missing

Question 3

Question
Andre, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month Andre asked his managers to concentrate on the two first steps of MBO, which are ____.
Answer
  • for managers to develop an action plan and give a performance appraisal
  • for employees to develop an action plan and study the competition
  • to jointly set objectives and have managers develop action plans
  • to review the employee performance and set an action plan based on performance
  • to periodically review performance and develop an action plan

Question 4

Question
Abe and April are considering starting a family business, so their banker advised them to write a business plan because it helps an entrepreneur ____.
Answer
  • develop a mentoring plan
  • get financing and reduce competition
  • think through important details and focus on a code of ethics
  • develop a code of business and succeed
  • get financing and think through important details, and it better guarantees success

Question 5

Question
This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.
Answer
  • office order
  • ethic
  • value
  • policy
  • norm

Question 6

Question
The top management of Tasty Foods, a food distribution company, has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years. Greg, a division manager for Tasty Foods, has looked at his resources, and decided how his division can contribute to the two strategic goals set by upper management. These types of objectives set by Greg are _____.
Answer
  • management guidelines
  • vision statements
  • operational goals
  • codes of ethics
  • tactical goals

Question 7

Question
Susan is a front-line supervisor in a grocery retailer. She desires to decrease the time she spends working on doing her daily closing work. This objective set by Susan and for her is an example of a(n) ____.
Answer
  • operational goal
  • tactical goal
  • front-line goal
  • lower-level objective
  • supervisory objective

Question 8

Question
The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization. The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented. In this meeting, top managers of Synergy are _____.
Answer
  • doing strategic planning
  • writing a belief statement
  • doing management pledging
  • developing their goals pact
  • producing their code of ethics

Question 9

Question
Research suggests that when writing out and achieving a person's biggest goals, it is important to ____.
Answer
  • make a concrete plan and break goals into manageable bites
  • make a concrete plan and avoid social support
  • avoid specific goals because it increases stress
  • keep plans and goals private
  • make a general plan, which embeds your intentions firmly in your memory

Question 10

Question
In a late October marketing meeting, Theresa, the branch manager, told her marketing manager, Sal, that she needed two things by the end of the year from him: "First I want your goals for next year, and then I need your action plan to reach your goals, your ____."
Answer
  • vision statement
  • code of ethics
  • business plan
  • expense report
  • marketing plan

Question 11

Question
The upper management of a large national retail grocery store has passed along the new goals of improving customer service to the district managers. At this point, the district managers need to determine how the stores in their district will achieve top management's goal with the given resources during the next 6 to 24 months. This type of planning is known as ____.
Answer
  • working-level planning
  • tactical planning
  • strategizing
  • operational planning
  • middle-level planning

Question 12

Question
Clothing maker Patagonia states that its purpose as an organization is to "build the best product, cause no unnecessary harm, [and] use business to inspire and implement solutions to the environmental crisis." This is the company's ___.
Answer
  • code of ethics
  • belief statement
  • management pledge
  • goals pact
  • mission statement

Question 13

Question
With MBO, research shows people are impelled to set more difficult goals—if _____.
Answer
  • there is joint participation by management and subordinates
  • personal development is avoided
  • corporate social responsibility is affected
  • ethics are not a consideration
  • there is significant impact on profitability

Question 14

Question
At the strategic level of planning, managers must pay attention to the environment outside the organization, be future oriented, and ____.
Answer
  • have more stability than at other levels
  • have more control over employee issues
  • have less competition
  • deal with uncertain and competitive conditions
  • be more likely to understand the competition

Question 15

Question
Says one authority, strategic planning should communicate not only general goals about growth and profits but also _____.
Answer
  • how to increase market share
  • ways to achieve them
  • methods related to MBO
  • how to pay for them
  • ways to increase organizational synergy

Question 16

Question
The planning/control cycle has two planning steps: _____.
Answer
  • make the plan, then set it aside for a period of time
  • research planning, then receive feedback
  • research planning, then look for ways to cut costs
  • review previous plans, then evaluate plans
  • make the plan, then carry out the plan

Question 17

Question
Brenda, the district manager for Beautiful Florist, told the store managers in her district that she needs the sales goals for next year. A new manager, Paula, said, "I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically, in each category, how much you plan on selling." Brenda's request for a specific answer is an example of a _____.
Answer
  • simplistic goal
  • focal point
  • target date
  • SMART goal
  • general objective

Question 18

Question
Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled, the department chair of the IT department issued a directive that "Absolutely no food or drink is allowed in any computer lab." This statement by the department chair is a(n) ______.
Answer
  • level of certification
  • rule
  • procedure
  • certified procedure
  • industry standard

Question 19

Question
Billy told his boss, Gwen, that he is going to start training for the upcoming marathon to be healthier and to have more energy for work. When Gwen asked him about his running history, Billy said, "I really have never run before and don't exercise much. I just know I need to do something." Gwen told Billy, "You should start slowly, maybe setting smaller, realistic exercise goals that are achievable." Gwen is helping Billy with an achievable goal, a type of _____.
Answer
  • standing plan
  • SMART goal
  • simplistic goal
  • focal point
  • single-use plan

Question 20

Question
For MBO to be successful, top management must be committed, it must be applied organizationwide, and _____.
Answer
  • there must be community support
  • objectives must remain fixed and unchanging
  • objectives must cascade
  • objectives must be generated bottom-up
  • employees need to provide continuous feedback to each other

Question 21

Question
ABC Technology makes and sells only one product, a high-quality processor for mainframe computers, within its market, Silicon Valley, California; ABC utilizes a _____ strategy.
Answer
  • diversification
  • focused-differentiation
  • cost-focus
  • single-product
  • differentiation

Question 22

Question
Organic Foods International has decided to increase its market share by hiring a marketing rep to visit businesses in the area and invite their employees to shop at Organic Foods and for monthly health events. The store also hired two new employees to handle the anticipated increase in customer traffic. Organic Foods is utilizing a _____.
Answer
  • diverse strategy
  • cutting-edge strategy
  • stability strategy
  • defensive strategy
  • growth strategy

Question 23

Question
Bryan Barry suggests that to keep a strategic plan on track, organizations should ____.
Answer
  • provide fun activities, provide good benefits, and keep it simple
  • engage people, keep it simple, stay focused, and offer a good benefit package
  • engage people, keep people happy, provide fun activities, and provide good benefits
  • engage people, keep it simple, stay focused, and keep moving
  • aggressively compete, cut costs, focus on customer service, and engage people

Question 24

Question
A company's overall ability to execute is a function of effectively executing according to three processes, but Bossidy and Charan proposed that the _____ process is the most important.
Answer
  • people
  • operations
  • leading
  • planning
  • controlling

Question 25

Question
Quality Services is an organization that operates several companies that market food products, restaurant equipment, and paper and plastic products, and it even has a division that counsels restaurant owners, helping them become established. Quality Services is involved in a _____ strategy.
Answer
  • focused-differentiation strategy
  • diversification
  • differentiation
  • multiproduct
  • single-product

Question 26

Question
Is it appropriate for the organization and for the times? Does it set standards of excellence and reflect high ideals? Is it ambitious? These are all questions that are answered in a good _____.
Answer
  • mission statement
  • management belief statement
  • belief agreement
  • code of ethics
  • vision statement

Question 27

Question
Delux Technology has a reputation of reliability and winning customer service, building this highly respected name brand over the last 15 years. As a speaker at a business conference, Steve, the CEO of Delux, told his audience that "We have built our reputation by changing little over the last several years, but consistently helping customers with great, caring service and a reliable product." Delux Technology utilizes a ____.
Answer
  • merger approach
  • stability strategy
  • growth strategy
  • retrenchment strategy
  • defensive strategy

Question 28

Question
Pedro, CEO of a successful IT company, is constantly reading press releases, ads, and news articles about his competition, and he regularly checks information about new competitive products and visits trade shows to study his competition. Pedro is involved in ____.
Answer
  • environmental observation
  • competitive intelligence
  • management by observation
  • TQM
  • corporate spying

Question 29

Question
The second step in the strategic-management process is to look at where the organization stands and see what is working and what could be different to maximize efficiency and effectiveness in achieving the organization's mission. This step is the process of completing a(n) _____.
Answer
  • ethical and diversity evaluation
  • company synergy assessment
  • current reality assessment
  • organizational vision statement
  • grand strategy

Question 30

Question
Tom and his family have developed a successful business selling a liquid spray fertilizer to other farmers in his area, consisting of rich, organic compost material. Recently ABC Seed, a national seed company, has been marketing a powdered chemical fertilizer to his customers that is less expensive than Tom's product. ABC's efforts are an example of ___ in Porter's model for industry analysis.
Answer
  • competitive rivalry among competitors
  • threats of new ideas
  • buyers' negotiating influence
  • power of the suppliers
  • threats of substitute products and services

Question 31

Question
Tom is the CEO of Yost Tech, a large global manufacturing company, and he is having lunch with a longtime friend, Greg, owner of a small office supply store. Tom told Greg that "Strategic management and planning have really increased our success at Yost. I just read an article about an analysis of several studies that found that strategic management and planning _____."
Answer
  • benefits mostly nonprofit organizations
  • benefits both small and large organizations
  • makes performance gains inconsistent
  • helps only large companies
  • boosts performance in small companies even more than large companies

Question 32

Question
To provide direction and momentum, encourage new ideas, and develop a sustainable competitive advantage are reasons why an organization should adopt _____.
Answer
  • a diversity policy
  • an aggressive cost-cutting plan
  • a positive synergy agenda
  • strategic management and strategic planning
  • a strong business plan

Question 33

Question
More important than profit growth, stimulating innovation, customer loyalty, and finding qualified employees, global CEOs desire ____.
Answer
  • increased usage of MBO
  • an ethical workplace
  • excellence in execution
  • happy employees
  • organization diversity

Question 34

Question
The owners of Smith's Yard Mart, a family-owned garden center in a rural community, is concerned over the news that a large retailer with a garden center is building a new store on the other side of town. This new retailer is a(n) ____ for Smith's.
Answer
  • intelligence
  • weakness
  • strength
  • threat
  • opportunity

Question 35

Question
Michael Porter proposed that business-level strategies originate with the primary competitive forces in the firm's environment; these forces are _____.
Answer
  • threats of new entrants and substitute products or services, bargaining power of suppliers and buyers, and competitive rivalries
  • threats of new entrants and bargaining power of buyers and suppliers
  • bargaining power of suppliers
  • threats of substitute products and services and competitive rivalries
  • threats of government paperwork and tax increases, bargaining power of suppliers, and competitive rivalries

Question 36

Question
The basic assumption that the picture of the present can be projected into the future is the basis of a _____.
Answer
  • managerial pact
  • business plan
  • trend goal
  • vision statement
  • trend analysis

Question 37

Question
Rashid, the CEO of Top Productions, was telling his new vice president of accounting that "In the past I had resistance to new ideas by people who felt that one of our plans threatens their influence or jobs. So when you tell your collections department that we just hired a collection agency to handle bad debt, you may have to sell your collections manager and his supervisors on using the agency and that nobody is going to be laid off." Selling middle and supervisory managers on changes to overcome their resistance is often a necessary part of _____.
Answer
  • strategic control
  • strategy implementation
  • operational control
  • reality assessment
  • strategy formulation

Question 38

Question
Ben attended a workshop hosted by SCORE, an SBA organization that counsels small-business owners on developing a good vision statement. In that workshop the speakers discussed how an organization's vision needs to describe _____.
Answer
  • what the company wants to become, and its long-term direction and strategic intent
  • the organization's purpose or reason for being
  • what the company will market and its business plan
  • the organization's purpose or reason for being and its strategic intent
  • the ethical and diversity standards of the organization

Question 39

Question
George, a chef and owner of a popular restaurant, is always visiting his competition to observe how they are doing things in their restaurants. He told one of his managers that "I do this because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item like us, but better." George is utilizing ___.
Answer
  • environmental scanning
  • TQM
  • corporate spying
  • competitive intelligence
  • management by observation

Question 40

Question
Doug is the CEO of Johnson Motors, a business consisting of Chevrolet, Buick, Cadillac, and Mercedes-Benz dealerships. He also sells Fleetwood and American Coach RVs. Doug mentioned to his sales manager that "there is economic value in having many related businesses managed by one ownership group. They are worth more than if they are separate companies." This is an example of ____.
Answer
  • synergy
  • multiproduct
  • diversity
  • diversification
  • differentiation

Question 41

Question
The Safety Committee at Office Supply Mart was formed to help make the stores a safer place, and some of the suggestions were going to be costly. However, when the vice president of accounting announced the recent report on company profits were much lower than expected, a new secondary goal was established to meet new profit expectations. Having to consider this new goal as a committee is an example of ____.
Answer
  • groupthink
  • goal bumping
  • satisficing
  • goal displacement
  • secondary placement

Question 42

Question
A technique used to help groups generate multiple ideas and alternatives for solving problems is known as _____.
Answer
  • MBO
  • brainstorming
  • framing
  • Big Data
  • groupthink

Question 43

Question
Olivia, the owner of a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and with the availability of news online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an Internet news service. By demonstrating that managers need to think and act as if their company is an unfinished prototype, won't be ruined by new ideas and focusing on facts, Olivia is relying on _____.
Answer
  • evidence-based decision making
  • intuition
  • a knowledge dilemma
  • the knee-jerk reaction theory
  • a decision tree

Question 44

Question
In the political ads for Representative Joe Smith, the Democratic candidate, he is portrayed by the Republican-sponsored ads as being dishonest and poor at his job. Yet, the ads for Joe Smith, which are paid for by the Democratic supporters, describe him as being caring, honest, and a hard worker. The sponsors of these advertisements know that ads can affect whom voters choose on Election Day. This tendency of decision makers, the voters in this case, to be influenced by how a situation or problem is presented to them is known as ____.
Answer
  • the fog effect
  • goal displacement
  • overconfidence bias
  • framing bias
  • stirring the waters

Question 45

Question
Marie is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients—the social aspect of her job. Marie relies on intuition and discussions with others to acquire information. As an interior decorator, Marie utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Marie represents a person with a(n) _____ style.
Answer
  • ambiguous
  • directive
  • conceptual
  • analytical
  • behavioral

Question 46

Question
ABC Medical Technology, a fast-growing global research firm, has accumulated so much client information that conventional database management systems cannot handle its customer needs. Therefore, it purchased very sophisticated analysis software and supercomputing-level hardware. For the company's work with hospitals and university medical schools, ABC has been noted in publications as "real pioneers for innovation and productivity." This vast amount of data is known as ____.
Answer
  • mega IT
  • Big Data
  • cyber-age databases
  • super data
  • new age computing

Question 47

Question
Paul, the store manager, recently had to fire Sue, an employee who graduated from North College. He felt that Sue was not well trained at her school. So when Steven, also a graduate from North College, applied for Sue's old position, he did not want to consider hiring him, feeling Steven also probably did not receive the proper training. Paul was affected by _____ bias.
Answer
  • confirmation
  • adjustment
  • training
  • blind
  • representativeness

Question 48

Question
Ace Manufacturing has high turnover continually due to issues with the corporate office. Paul, the plant manager, is frustrated and cannot find a solution to stop it. At first he offered raises to many of the good employees who were leaving, but after a while, Paul started blaming those who were leaving, saying, "they are poor-quality employees and they are to blame for leaving." Paul is engaged in ____.
Answer
  • panic
  • relaxed change
  • blind avoidance
  • defensive avoidance
  • delayed change

Question 49

Question
Sal has been in the landscaping business for over 40 years, and when Donovan, his business partner, suggested adding snow removal as an extra service, Sal responded with "My gut feeling is to say yes because of my experience in the past and what I have seen other companies do over the years, both successfully and not." Sal's response to Donovan is known as _____.
Answer
  • unbounded rationality
  • a business reaction
  • a knowledge dilemma
  • intuition
  • a knee-jerk reaction

Question 50

Question
Readily available information may not present a complete picture of a situation due to ____.
Answer
  • information bias
  • confirmation bias
  • anchoring and adjustment bias
  • the representativeness effect
  • availability bias

Question 51

Question
Dave is a salesperson who takes a long time to make decisions. He loves sales because he responds well to the pressure he faces in the many new or uncertain situations as a salesperson. Like most successful salespeople, he is high in his tolerance for ambiguity. Dave represents a person with a(n) _____ style.
Answer
  • analytical
  • conceptual
  • behavioral
  • directive
  • ambiguous

Question 52

Question
Susanne, the CEO of national IT manufacturer, was approached by Simple Phones, a new company that is marketing a new type of phone, to partner with the company on a project. The partnership is uncertain since the company and technology are new. Susanne is uncertain what to do because she is limited by numerous constraints, such as the uncertainty and complexity of the technology, the management success of Simple Phones, and time, since other companies are interested in the partnership. This is an example of _____.
Answer
  • groupthink
  • a bounded dilemma
  • an ethical dilemma
  • bounded rationality
  • limited scope

Question 53

Question
Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical not to take the proposed action? These are four questions that managers of all organizations should ask when confronted with a decision on an action according to _____.
Answer
  • the Sarbanes-Oxley Act of 2002
  • Bagley's ethical decision tree
  • Frank Gilbreth's code of ethical conduct
  • Maslow's hierarchy of needs
  • the stakeholder's value statement

Question 54

Question
Dwight, a hotel general manager, is having serious problems—a substance abuse issue—with one of his housekeeping employees. He knows that because of the seriousness of the issue he needs to talk with the employee. However, his assistant manager asks Dwight if he would like him to deal with it. Dwight knows this is not the best option, but agrees, knowing it is the easy way out. This is an example of _____.
Answer
  • defensive avoidance
  • relaxed change
  • relaxed avoidance
  • panic
  • intuition

Question 55

Question
Gregory was talking with Tom, his assistant manager, saying, "When I make a decision on which employee to pick to do a project, I use three simple factors, which I call my decision making "rules of thumb." I consider their attitude and knowledge, and how hard they work." Gregory's rules of thumb, which he uses in decision making, are known as _____.
Answer
  • heuristics
  • planning model
  • decision steps
  • thought steps
  • the domino effect

Question 56

Question
When confronted with a choice, people with strong prior beliefs tend to make their decisions based on their beliefs even if their beliefs are false. This is known as ____.
Answer
  • prior-hypothesis bias
  • tunnel vision bias
  • narrow-minded perception
  • the curse of knowledge
  • single-vision stereotyping

Question 57

Question
Goal displacement, satisficing, and groupthink are ____.
Answer
  • advantages of group decision making
  • a normal aspect of all groups
  • disadvantages of group decision making
  • disadvantages of individual decision making
  • problems with synergy

Question 58

Question
Sam is the production manager of a busy shoe factory. He was chosen because prior to his promotion he had proven himself to be very efficient, and as a department manager he had a logical and practical approach to solving problems. Sam has a reputation for being decisive and getting things done. Most of the employees like Sam, but they feel his style is autocratic, as he likes to do things by the book. Sam represents a person with a(n) ______ style.
Answer
  • directive
  • analytical
  • conceptual
  • behavioral
  • ambiguous

Question 59

Question
Patty, the CEO of an oil drilling company, and her top management team recently discovered that their facilities are damaging an Asian beach and the local wildlife. They understand that they need to decide if temporarily closing or not closing the facility is unethical. They then consider the four questions: Is not temporarily closing the facility legal? If yes, does this proposed action maximize shareholder value? If yes, is not temporarily closing the facility ethical? If no, would it be ethical not to take the proposed action? These are suggested questions according to _____.
Answer
  • Bagley's ethical decision tree
  • the stakeholder's value statement
  • Frank Gilbreth's code of ethical conduct
  • Maslow's hierarchy of needs
  • the Sarbanes-Oxley Act of 2002

Question 60

Question
With the community interested in eating healthy, Sue Ellen, a restaurant owner, is considering adding more vegetarian dishes to her menu. This decision is uncertain and risky, and she finally decides to go with her gut feelings. This is an example of _______.
Answer
  • nonrational decision making
  • analytics
  • MBO
  • rational decision making
  • a code of ethics

Question 61

Question
A formal chain of command, standardization of rules and procedures, and use of cross-functional teams and computer networks so that there is frequent communication and coordination of the parts are the means for achieving ____.
Answer
  • differentiation through specialization
  • higher profits through goal setting
  • higher sales through analytics
  • a common goal through integration
  • lower costs through efficiency

Question 62

Question
Making formal statements, holding rites and rituals, utilizing employee training and coaching, demonstrating how a leader reacts to a crises, being a role model, and giving rewards, promotions, and bonuses are some of the teaching methods that organizations can utilize to ____.
Answer
  • perform competitive analysis
  • effect corporate change
  • write a strategic plan
  • follow legal requirements
  • conduct formal market research

Question 63

Question
Thomas, a sales associate in the furniture department, reports to Betsey, the furniture department manager. This morning, Betsey asked Thomas to change the price tags on the desk chairs. While working on this task, David, the computer department manager, told Thomas that he wanted him to unload some computers. Thomas is confused about what to do because under the principle of unity of command, _____.
Answer
  • Thomas will need to determine how he can multitask
  • employees should report to one manager
  • Thomas can refuse to do both tasks
  • employees can report to two managers, so Thomas needs to decide whom to listen to
  • Thomas needs to decide which manager has more power

Question 64

Question
Elly and Sylvia, owners of Organic Foods, do not have a formal policy about dress code and work procedures because they see their company as a family place that is enjoyable to work for. Elly and Sylvia believe that if you treat employees like family, the company will do well and grow. These beliefs by the owners of Organic Foods represent the core values of their organization's culture, and are known as ____.
Answer
  • basic assumptions
  • observable artifacts
  • family codes
  • a code of ethics
  • rites and rituals

Question 65

Question
Having realistic expectations and thinking about the kind of manager you want to be, not forgetting to manage upward and sideways as well as downward, getting guidance from other managers, and resisting isolation is good advice for those who are _____.
Answer
  • transitioning upward in an organization
  • starting retirement
  • developing a diversity or synergy plan
  • developing a training and development program
  • starting a networking group within an organization

Question 66

Question
The more subunits into which an organization breaks down, the _____.
Answer
  • less differentiated it becomes
  • higher the costs
  • lower the productivity
  • more unified it becomes
  • more highly differentiated it becomes

Question 67

Question
A company with authority centralized in a single person, a flat hierarchy, few rules, and low work specialization is a characteristic of an organization with a _____.
Answer
  • functional structure
  • simple structure
  • team-based design
  • hollow structure
  • horizontal design

Question 68

Question
In a highly integrated organization, the specialists work together to achieve ____.
Answer
  • decentralization
  • differentiation
  • a common goal
  • assimilation
  • centralization

Question 69

Question
Peter, the owner of Happy Burger, is involved in the company's daily decisions and has established procedures for every task. The company rules are clearly specified in the handbook, and Peter also believes in close supervision of all employees. Happy Burger is a(n) _______ organization.
Answer
  • organic
  • non-hierarchical
  • informal
  • decentralized
  • mechanistic

Question 70

Question
Joe, a salesperson for a landscaping company, is working with a longtime customer who is interested in either cutting back on the services or getting a better price due to the tight economy. Joe tells his manager, "I want to take care of the customer with the best value. So what do you think is the best package to offer in this situation?" Joe and his manager are trying to utilize the _____.
Answer
  • boundaryless approach
  • mechanistic design
  • contingency design
  • focused spending approach
  • streamlined design

Question 71

Question
Adam, the owner of Adam's Roofing, was talking to a visitor in his office, telling her that "We are a fun-loving group that believes in teamwork and a family atmosphere at work, which significantly affects our work outcomes. Plus, we do things together outside of work. This is the 'social glue' that binds the members of our company together." Adam was referring to his company's _____.
Answer
  • diversity plan
  • code of ethics
  • analytics
  • organizational culture
  • organizational MBO

Question 72

Question
Jim was recently promoted to the position of dining room supervisor, and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff. At the same time, Jim has the obligation to perform the many new tasks assigned to him as a supervisor, such as overseeing the closing work and cleaning the dining room. Jim's new obligations are known as his _____.
Answer
  • hierarchy
  • power
  • beliefs
  • authority
  • responsibility

Question 73

Question
Which of the following is an accurate conclusion from the "Organizational Culture and Organizational Effectiveness: A Meta-Analytic Investigation of the Competing Values Framework's Theoretical Suppositions" study involving the culture of 1,000 companies?
Answer
  • Adhocracy cultures produce better results.
  • Employees prefer market cultures.
  • Managers can use elements of these cultures to boost innovation and quality.
  • An organization's culture does not matter.
  • Changing the organizational culture generally boosts financial performance.

Question 74

Question
Della, the new CEO of Sky Advertising, has been with the firm for over 25 years. She was picked by the board to turn the 85-year-old agency around and to do so, Della wants to bring back some old ideas that previously worked at Sky. She plans on having managers and veteran employees instruct each other about the organization's chosen values, beliefs, and expectations through holding some of the old rites and rituals, retelling stories about company legends, bringing back training and coaching, and once again having quarterly reward ceremonies. The things Della wants to do are an example of ____.
Answer
  • embedding culture
  • a value stabilizing plan
  • decentralizing authority
  • TQM
  • MBO

Question 75

Question
Sally, Greg, John, and Amar are working on a project for a customer that is aimed at cutting the client's electrical costs. The four members are located throughout the Midwest, and they are utilizing the phone, e-mail, and collaborative computing to complete this project. This is an example of a _____.
Answer
  • virtual organization
  • matrix team
  • geographic team
  • modular group
  • cross-focus group

Question 76

Question
During weekly conference calls, Mary, a restaurant manager for a national chain of restaurants, and the other managers in her district explain to their district manager the reasons for different decisions and why certain costs and sales were higher or lower for the previous week. The explanation of their decisions and work results is known as __.
Answer
  • a hierarchy of authority
  • accountability
  • power
  • touching
  • decision steps

Question 77

Question
Jean-Paul, the store manager, was speaking with Patty, his new assistant manager, about the store's system of job relationships and whom she will report to and who will report to her. He said, "This structure is one of the things that motivates our workers to work together to achieve our company's goals." Jean-Paul was telling Patty about the store's _____.
Answer
  • diversity plan
  • organizational culture
  • analytics
  • code of ethics
  • organizational structure

Question 78

Question
Astrid, a customer service representative, was asked by one of her customers if her company would be interested in joining the chamber of commerce to meet potential customers. Astrid believes this is a very good idea and approached her manager, Alan, about becoming a chamber member. Alan told Astrid that "Since the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." This is an example of how important decisions are made in organizations with _____.
Answer
  • centralized authority
  • decentralized authority
  • work specialization
  • unity of command
  • line managers

Question 79

Question
Employees and customers are treated like a family at Bayou Seafood Café. Paul and Betsey, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their café, Paul and Betsey have built a(n) ____.
Answer
  • market culture
  • clan culture
  • goal-driven agenda
  • adhocracy culture
  • bureaucracy culture

Question 80

Question
HP founders David Packard and William Hewlett created a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company, which were clearly stated values of the firm's founders. This is an example of _____.
Answer
  • analytics
  • enacted values
  • focused values
  • espoused values
  • a diverse perspective
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