Quiz- Operations strategies

Question 1

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Supply chain management is managing all of the activities required to [blank_start]bring inputs into the business[blank_end], as well as how they move through the production process and how they are delivered to customers.

Answer

bring inputs into the business

Question 2

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Planning and controlling the movement and storage of inputs and outputs is an activity of supply chain management called [blank_start]logistics.[blank_end]

Answer

logistics.

Question 3

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Buying, selling and receiving payment for goods and services over the internet is [blank_start]e-commerce[blank_end], a subheading of supply chain management..

Answer

e-commerce

Question 4

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A business uses the best supplier possible in supply chain management, regardless of their location. This is called [blank_start]global sourcing[blank_end].

Answer

global sourcing

Question 5

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[blank_start]Performance objectives[blank_end] are goals a business sets for what they hope to achieve so that it is easier to decide what strategy they should use.

Answer

Performance objectives

Question 6

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A business needs to set an objective for its output, known as [blank_start]quality[blank_end]. This doesn't necessarily mean the best possible, as it needs to be weighed up against the [blank_start]cost[blank_end].

Answer

quality
cost

Question 7

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Some businesses have an emphasis on how long the production process takes, and so will use [blank_start]speed[blank_end] as a performance objective.

Answer

speed

Question 8

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Businesses may aim to have a reputation of having a reliable and consistent product, so they will have [blank_start]dependability[blank_end] as a performance objective.

Answer

dependability

Question 9

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A performance objective may be to adapt quickly to changes, so the business would be aiming for [blank_start]flexibility[blank_end].

Answer

flexibility

Question 10

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A performance objective could be to make individualised products to meet the customer's specific needs, which is [blank_start]customisation[blank_end].

Answer

customisation

Question 11

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A business may aim to minimise the expenses in the production process, which is the performance objective of [blank_start]cost[blank_end].

Answer

cost

Question 12

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A business may outsource, which is using a third party to carry out [blank_start]a function of the business[blank_end]. This allows a business to focus more on other things, but they do lose control of that area and they may have [blank_start]negative publicity[blank_end] if the third party is a sweatshop due to CSR.

Answer

a function of the business
negative publicity

Question 13

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A business may choose not to make improvements because they need to [blank_start]overcome resistance to change[blank_end].

Answer

overcome resistance to change

Question 14

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A business may resist change because of the [blank_start]cost[blank_end] of employee redundancy and new equipment

Answer

cost

Question 15

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A business may have resistance to change because they are comfortable with the way operations are carried out, and reluctant to change it, which is known as [blank_start]inertia[blank_end].

Answer

inertia

Question 16

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A business can improve its operations, eg by producing higher technology products, by using [blank_start]technology[blank_end].

Answer

technology

Question 17

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Improvement of operations and a competitive advantage can be given by [blank_start]leading edge technology[blank_end] (the latest), but it is expensive (purchasing, training, redundancy etc) and may not do what is expected.

Answer

leading edge technology

Question 18

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Currently existing technology is known as [blank_start]established technology[blank_end]. It is cheaper to implement and businesses are more able to research how it may be used to improve operations.

Answer

established technology

Question 19

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Managing raw materials, works in progress and finished products as they go into the business, through the production process and to customers is known as [blank_start]inventory management[blank_end].

Answer

inventory management

Question 20

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If inventory will deteriorate or does not change over time, the business will use [blank_start]FIFO[blank_end] to manage inventory.

Answer

FIFO

Question 21

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If the inventory won't deteriorate, the business will sell its oldest items first, commonly known as [blank_start]LIFO[blank_end].

Answer

LIFO

Question 22

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When just the right amount of raw materials arrive at the business as needed, this is known as [blank_start]JIT[blank_end].

Answer

Question 23

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Businesses who use good/service differentiation will need to use the strategy of [blank_start]designing and developing a new product[blank_end], which will allow them to provide something which their customers do not have and create a competitive advantage.

Answer

designing and developing a new product

Question 24

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If a business enters the global business environment, they will have to alter their operations due to [blank_start]global factors[blank_end].

Answer

global factors

Question 25

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A global business may use [blank_start]global sourcing[blank_end] to source its goods, which is using the best source possible for inputs regardless of their location.

Answer

global sourcing

Question 26

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As a business goes global, it will expand its output which leads to a reduction in costs due to [blank_start]economies of scale[blank_end].

Answer

economies of scale

Question 27

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Monitoring the global business environment to provide ways to improve the business' operations is called [blank_start]scanning and learning[blank_end].

Answer

scanning and learning

Question 28

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A business intentionally invests money for the purpose of gaining new knowledge or creating new ideas is called [blank_start]research[blank_end] and [blank_start]development[blank_end].

Answer

development
research

Question 29

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A business must make the best product at the cost the business is willing to pay. Ensuring that the product is good is called [blank_start]quality management[blank_end].

Answer

quality management

Question 30

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Checks along the production process and at the end is [blank_start]controlling[blank_end] the quality.

Answer

controlling

Question 31

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Establishing procedures to ensure the end result will meet expected quality is [blank_start]assuring[blank_end] the quality.

Answer

assuring

Question 32

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A business may look for way to improve the production process regardless of how good it is, known as quality [blank_start]improvement[blank_end].

Answer

improvement

Question 33

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Finding businesses who are the leaders in their field and doing operations the way they do is [blank_start]worlds' best practice[blank_end].

Answer

worlds' best practice

Question 34

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Looking at each step of the operations process and seeing how it can be done better is a type of quality improvement known as [blank_start]total quality management[blank_end].

Answer

total quality management

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Quiz- Operations strategies

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	Created by Rory Coverdale about 7 years ago