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Questions in this quiz (48)
1Which wireless security procedure should be used to hide the WLAN ID from wireless clients?
- AConfigure WEP only on the access point.
- B Decrease the antenna spectrum on each wireless client.
- CDisable the broadcast of the SSID on the access point.
- DInstall WAP on the wireless clients.
- EConfigure MAC address filtering on the access point.
2When upgrading a CPU, what must be applied between the new CPU and the heat sink/fan?
- AThermal compound
- BAdhesive gel or paste
- CLubricating grease
- DPenetrating oil
3 After a Windows operating system has been installed, which program would a technician use to select the programs that will run at startup?
- ANtldr
- BRegedit
- CMsconfig
- DTask Manager
4What is the default file system used during a fresh installation of Windows 7?
- A NTFS
- BFAT32
- CFAT16
- DHPFS
5Which type of device would be used on a laptop to verify the identity of a user?
- AA biometric identification device
- BA MIDI device
- CA digitizer
- DA touch screen
6What can a technician do to help protect wireless network equipment from the effects of RFI?
- ALower the humidity level.
- BKeep the equipment on an antistatic mat.
- CRemove cordless telephones from the area.
- DKeep the equipment plugged into a surge protector.
- ALower the humidity level.
7What are two consequences of setting an incorrect boot order in the system BIOS? (Choose two.)
- AThe computer displays an ‘Inaccessible Boot Device’ error after POST.
- BThe computer displays an ‘Invalid Boot Disk’ error after POST.
- CThe computer continually restarts without displaying the desktop.
- DThe computer displays a ‘Missing NTLDR’ error after POST.
- E The computer locks up without any error messages.
8 A network technician has been asked to determine the best Internet connection for a branch office located in a new metropolitan office building. Which connection would provide the highest bandwidth and reliability at the lowest cost?
- AISDN
- BDSL
- C. Dial-up
- DSatellite
9 Why does a technician wear an antistatic wrist strap?
- A To prevent damage to electronic components inside the computer
- B. To be grounded while working on the computer
- C To keep sensitive computer components dust-free before installation
- D. To use the power supply of the computer to store static electricity
10 Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC?
- AThe Windows partition
- B The logical drive
- CThe active partition
- DThe extended partition
11A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one way this failure is indicated?
- AThe computer returns an error message that indicates the I/O address of the failing device.
- B The computer automatically boots into Safe Mode and displays a warning on the screen.
- CThe computer emits a pattern of beeps indicating the failing device.
- DThe screen flashes with a red background and displays a warning message.
12When installing a network adapter into a client computer, a technician notices that the contacts on the adapter need to be cleaned. Which solution should the technician use to clean the contact?
- AGlass cleaner
- BSlightly abrasive cleanser
- CMild detergent
- D Isopropyl alcohol
13What is the purpose of RAID adapters?
- ATo provide enhanced audio and graphic capabilities
- BTo connect multiple storage devices for redundancy or speed
- C To allow older PCI technology expansion slots to be used
- D To connect peripheral devices to a PC to improve performance
14A technician has installed a new sound card in a PC but it is not operating correctly. Where should the technician look to investigate driver problems?
- AMy computer
- B Computer Management
- CDevice Manager
- DSystem Tools
15After a computer is powered on, Windows 7 fails to start. What initial procedure would a technician use to deal with this failure?
- A Boot from a Windows 7 installation media and access the System Restore utility.
- B Access the Control Panel and choose Restore Files from Backup from the System and Security menu.
- C Create a System Repair Disc and restore the image.
- D Press the F2 key during the boot process and start the computer is Safe Mode.
16A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
- A Disk Management
- BScandisk
- C Disk Defragmenter
- DDevice Manager
- EChdsk
17 A technician notices that an application is not responding to commands and that the computer seems to respond slowly when applications are opened. What is the best administrative tool to force the release of system resources from the unresponsive application?
- ASystem Restore
- BEvent Viewer
- CTask Manager
- DAdd or Remove Programs
18Which key or key sequence pressed during the boot process will allow a user to start a Windows PC using the last known good configuration?
- AWindows key
- BF12
- CAlt-Z
- DF1
- EF8
19Which Windows hard drive partition is commonly referred to as the C: drive?
- A The first primary partition
- BThe first extended partition
- CThe first logical partition
- DThe first volume partition
20 A technician needs to purchase a new video adapter for a computer. In addition to performance and price, which factor should be considered when selecting the adapter?
- AType of installed hard drive
- BMotherboard manufacturer
- CExpansion slot type
- DAmount of installed system memory
21 A computer user complains of a computer that freezes up after about five minutes of use. The technician checks the computer BIOS to see if there might be a configuration problem that is causing the computer to behave consistently in this manner. While the technician is reviewing the information, the computer once again freezes. What is the probable cause of the computer problem?
- AThe CPU fan is not functioning.
- BThe BIOS is corrupt.
- CThe hard drive is failing.
- D The CMOS battery has failed.
22A technician has replaced the batteries in all the company laptops. Which source will have information on the proper disposal requirements for the old batteries?
- AOSHA web site
- BMSDS
- CThe website of the laptop manufacturer
- D Local environmental regulations
23Where would a technician configure a PC to boot from a CD-ROM?
- AControl Panel
- B My Computer
- CBIOS Settings
- DStart Menu
- E Device Manager
24 A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. Where should the technician look for the proper disposal method for the waste?
- A ESD
- BEPA
- CMSDS
- DFEMA
25A school is adding computers to a classroom that has none. What type of LAN would the school choose to take advantage of commonly implemented wired technologies?
- A Token Ring
- B802.11n
- C Ethernet
- DWiMAX
26 A customer has a computer for a home business, but wants to have another computer as a web server. What would be the best solution for the customer to share the monitor, mouse, and keyboard between the two computers?
- A multipurpose device
- Baccess point
- CKVM switch
- D network switch
- EUSB hub
27What is the default TCP destination port number or number combination that is used for SSH connections?
- A20/21
- B22
- C23
- D25
- E80
28 A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can receive responses from workstations on the same subnet but not from remote workstations. What could be causing the problem?
- AThe NIC driver is out of date.
- BThe default gateway is incorrect
- CThe operating system is not compatible with the remote sites.
- DThe TCP/IP protocol stack is not loaded.
29Which product is recommended to remove the dust from inside a computer?
- Acompressed air
- Bhousehold vacuum cleaner
- C damp cloth
- Ddry cloth
30Which command should a computer technician use on a PC to restore protected system files with known good versions?
- Adefrag
- B chkdsk
- C sfc/scannow
- Dmsconfig
31The current IP configuration of a medium size company with several subnets is done manually and is time-consuming. Because of increased network growth, a technician needs a simpler way for IP configuration of workstations. Which service or protocol would simplify the workstation IP configuration task?
- AICMP
- B DNS
- C APIPA
- D DHCP
32What are the four layers in the TCP/IP reference model?
- Aapplication, presentation, internet, network access
- B application, transport, internet, data link
- Capplication, transport, internet, network access
- Dapplication, presentation, session, transport
- Ephysical, data link, internet, transport
33A PC that running the Windows 7 operating system has slowed down over a period of time and now takes a long time to launch applications and open various documents. What can be done to remedy the problem?
- ADr. Watson
- BSystem Restore
- CDisk Defragmenter
- DChkdsk
34A computer is assigned an IP address of 169.254.33.16. What can be said about the computer, based on the assigned address?
- Ait cannot communicate outside its own network.
- B it has a public IP address that has been translated to a private IP address.
- C it can communicate on the local network as well as on the Internet.
- D it can communicate with networks inside a particular company with subnets.
35A user complains about being unable to connect to the wireless network. Which two actions should be part of troubleshooting the wireless connection? (Choose two.)
- A Verify in the laptop software whether any wireless networks are detected.
- B Verify that the laptop is plugged into an electrical outlet.
- C Reconfigure TCP/IP settings on the laptop.
- DTry moving the laptop to different places to see if a signal can be detected.
- E Reinsert the laptop battery.
36Which recommendation should be observed when replacing existing memory?
- A The new memory should exceed the capacity of the hard drive.
- BThe new memory should operate at the same speed as the hard drive.
- C The new memory should be as fast or faster than existing memory.
- DThe new memory should be as fast or faster as the cache found in the processor.
37A network specialist has been hired to install a network in a company that assembles airplane engines. Because of the nature of the business, the area is highly affected by electromagnetic interference. Which type of network media should be recommended so that the data communication will not be affected by EMI?
- Acoaxial
- B STP
- C fiber optic
- DUTP
38 A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at all times. Which network technology is required to support this scenario?
- ALAN
- BWLAN
- CMAN
- DWAN
39 Which step in the troubleshooting process is important to help avoid repeating repair processes that were performed previously?
- Aimplementation of the solution
- B documentation of the problem and its solution
- Cpreparation of a plan of action
- Didentification of the problem
40What are three main characteristics of a Windows 64-bit operating system?
- AThe 64-bit operating system memory management system enhances program performance.
- BThe 64-bit operating system can recognize more than 128 GB of RAM.
- CThe 64-bit operating system has fewer registers to manage applications.
- D The 64-bit operating system has additional security features.
- EThe 64-bit operating system has a built-in virtualization mode.
- FThe 64-bit operating system runs on a RISC chip architecture.
41What is an example of PC virtualization?
- Asharing video and music files in a homegroup network
- Brunning an instance of Windows Vista from inside a Windows 7 OS
- Cconfiguring a small network to allow an application to be accessed by other PCs in the office
- D setting up a peer-to-peer network so that a laser printer can be accessed by all workstations
42 A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?
- ADocument the findings, actions, and outcomes.
- BEstablish a plan of action to resolve the problem and implement the solution.
- CVerify full system functionality and, if applicable, implement preventive measures.
- DTest the theory to determine the cause.
- ENo further action needed.
43 A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the plan?
- AOmit performing maintenance operations on components until the equipment malfunction.
- BSchedule and document routine maintenance tasks.
- CAvoid performing maintenance operations on plug and play devices that are controlled by the operating system.
- DOnly clean equipment that is requested by the customer.
44A helpdesk technician takes a call, “Good morning, this is the helpdesk. My name is Greg. How may I help you today?” The frantic caller states, “My computer will not turn on and I have a presentation in 15 minutes.” The technician responds, “Now calm down and let us see what we can do.” The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?
- A Identify the problem.
- BEstablish a plan of action to resolve the problem.
- Cimplement a solution.
- DVerify full system functionality and, if applicable, implement preventive measures.
- EEstablish a theory of probable cause.
45On a computer that will not boot, which two actions are recommended in the troubleshooting process after verifying the obvious issues such as power to the computer and display, non-bootable media, and the BIOS boot order options? (Choose two.)
- AReinstall the operating system
- BRemove unnecessary peripherals.
- CReplace computer components one at a time until the problem is solved.
- DReset the BIOS settings to factory default.
- EUse the Last Known Good Configuration.
- FReinstall the user applications.
46Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is running without having to restart?
- A PATA
- B SATA
- CUSB
- DIDE
47What is the most important reason for the company that the preventive maintenance be done?
- A Preventive maintenance helps to protect the computer equipment against future problems.
- BPreventive maintenance enables the IT manager to check on the location and state of the computer assets.
- CPreventive maintenance provides an opportunity for junior technicians to obtain more experience in a non-threatening or problem
- DPreventive maintenance allows the IT department to regularly monitor the contents of user hard drives to ensure computer use policies are being followed.
48What is the distance limitation of a single data run for UTP cabling without adding networking devices?
- A33 ft (10 m)
- B100 ft (31 m)
- C330 ft (100 m)
- D500 ft (154 m)
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- Quiz on Untitled, created by sgurung9 on 02/06/2014.
- Author
- sgurung9
- Language
- English
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- History
- Created on 2 Jun 2014 · updated on 19 Feb 2016
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