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quiz - practice final exam
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Questions in this quiz (60)
1Which two elements should typically be included in a computer security policy? (Choose two.)
- Atechnical details of the biometric systems used
- Ba list of acceptable user passwords
- Can acceptable computer usage statement for the organization
- Ddetails of the data file access procedures
- Erequirements necessary for data to remain confidential on a network
2Which type of power connector is used to connect devices such as optical drives and hard drives?
- A24-pin
- BMolex
- CP8
- DP9
- E20-pin
- FBerg
3A network administrator has been informed about a problem with the network printer. What is the most reliable way to prevent print jobs from being added to the queue while the printer is being repaired?
- AStop the print spooler
- BUnplug the printer from the print server
- CSend a network message to all users telling them to stop sending any print jobs to the printer
- DSend an email to all users telling them to stop sending any print jobs to the printer
4A client has provided a 4 GB SODIMM module to a technician to perform a memory upgrade on a workstation, but the technician is having problems installing it. What is a probable cause for this?
- AThe workstation requires flash memory
- BThe module is incompatible with the workstation
- CThe workstation lacks an available slot
- DThe workstation requires solid state memory
5How should a hard drive be partitioned to support a Windows 7 installation over a network?
- AAn NTFS partition of at least 2 GB must be created
- BA FAT32 partition of at least 5 GB must be created
- CAn NTFS partition of at least 3 GB must be created
- DA FAT16 partition of at least 2 GB must be created
6A new technician has joined the IT team and is about to service a heavy printer. What advice would you give this technician to avoid any injury when transporting the heavy printer to the service area?
- ABend your back to pick the printer up
- BUse your arms and back to lift the printer
- CBend your knees to use the strength in your legs to lift the printer
- DAvoid bending your knees when lifting the printer
7A customer used the Convert utility to take advantage of NTFS security features. The customer later discovered that the applications on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the data files were missing. What should the customer do next?
- ARun convertfat32
- BRestart the computer after updating the hard drive to FAT32
- CRestore the data files that were backed up in preparation for the conversion
- DReset the file attribute to show hidden files
8A technician is trying to determine where a network cable terminates in the wiring closet. Which tool is best suited for this task?
- Atoner probe
- BPOST card
- Cmultimeter
- Dloopback adaptor
9Which component uses the greatest amount of power on most mobile devices?
- Acamera
- Bmedia player
- CCPU
- DLCD screen
10A technician is troubleshooting a printer that prints unknown characters instead of the correct document. What are two probable causes for this? (Choose two.)
- AThe printer service is stopped
- BThe computer has an incorrect driver installed
- CThe paper is old, and moist from humidity
- DThe printer has a loose data cable
- EThe paper tray is empty
11Which two memory types are installed using DIMM slots? (Choose two.)
- ASDRAM
- Bcache memory
- CFPM DRAM
- DSRAM
- EDDR SDRAM
12Employees in the financial department have reported that an unknown technician has been asking questions about the network. Which type of attack might the employees be observing?
- Aspamming
- Bspoofing
- Cphishing
- Dsocial engineering
13A customer reports that after booting a Windows Vista computer with a CD and running antivirus software to remove a boot sector virus, the computer still fails to boot from the hard disk. What should the technician do to try to solve this problem?
- AEnter the hard drive password to unlock the hard drive
- BBoot the computer from the Vista installation media, select R – Recovery Console and then issue the fixmbr command
- CEnter the BIOS settings when the computer starts up and enable Boot Recovery
- DBoot the computer from the Vista installation media and select Repair your computer from the Install Windows screen
14A technician needs to add a new wireless device to a small WLAN. The WLAN is a mixture of old and newer 802.11b and 802.11g devices. What choice for the new device would provide the most interoperability for present and future growth?
- AAdd a new 802.11g device
- BAdd a new 802.11a device
- CAdd a new 802.11n device
- DAdd a new 802.11b device
15A user notices that some of the programs that are installed before upgrading to Windows 7 no longer function properly. What can the user do to fix this problem?
- AUpdate the driver for the graphics card
- BReinstall the programs in Compatibility Mode
- CLower the UAC setting in the Change User Account Control settings dialog box of the User Accounts control
- DChange the file system to FAT16
16A technician installed a network adapter in a computer and wants to test network connectivity. The ping command can only receive a response from local workstations. What could be causing the problem?
- AThe NIC driver is out of date
- BThe default gateway is not set
- CThe operating system is not compatible with the remote sites
- DThe TCP/IP protocol stack is not loaded
17A technician has repaired a failing laser printer that was not able to pull the paper from the input tray. After installing the replacement parts, the technician tested the printer with a test page and everything worked as expected. Which would be a possible next step to complete the troubleshooting process?
- ASearch for information on how to configure the printer
- BDocument any components that were used in the repair
- CRoll back the last device driver
- DAsk the customer to describe the problem
18Which wireless security mode supports government grade security and offers both personal and enterprise authentication?
- ALEAP
- BWPA
- CWEP
- DWPA2
19What are three benefits of computer preventive maintenance? (Choose three.)
- Aimprovement in RAM access time
- Btime savings for technicians making repairs
- Cextension of the life of components
- Dimprovement in data protection
- Eelimination of the need for repairs
- Freduction in the number of equipment failures
20Which type of security threat can be transferred through email and is used to gain sensitive information by recording the keystrokes of the email recipient?
- Agrayware
- Bvirus
- Cadware
- DTrojan
- Eworm
21A technician is troubleshooting a network where it is suspected that a defective node in the network path is causing packets to be dropped. The technician only has the IP address of the end point device and does not have any details of the intermediate devices. What command can the technician use to identify the faulty node?
- Aipconfig /flushdns
- Bping
- Ctracert
- Dipconfig /displaydns
22Hard drives in a grocery warehouse keep failing because of the adverse warehouse environment. What would be a possible solution for this high failure rate?
- AInstall a more powerful power supply in each computer
- BInstall an SSD drive in each computer
- CInstall an antistatic mat under each computer
- DInstall each computer in a specialized high airflow case
23A technician is asked to configure the time that the system must be idle before the hard disk spins down on all the Windows-based laptops in the company. The technician configured the power options in Windows but it appears to have no effect. Where should the technician look to enable power management?
- AAdministrative Tools
- BCommand Prompt
- CBIOS
- DSafe mode
- ESystem Registry
24What are three common input devices found on laptops? (Choose three.)
- AAC power connector
- Bexternal monitor
- CPS/2 keyboard
- Dtouchpad
- Efingerprint reader
- Fweb camera
25On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.)
- AA user requires access to a new printer
- BA new replacement hard drive is installed in a computer
- CThe existing security software requires upgrading
- DThe existing operating system is corrupted
- EThe computer is being moved to a different network
26A customer reports poor telephone communications when using a copper telephone line that also has a DSL service. What is the most likely cause of the problem?
- AThe telephone does not comply with the IEEE 802.15.1 standard
- BThe HSDPA (High Speed Data Packet Access) is interfering with the telephone operation
- CThe DSL modem is incorrectly configured
- DThe DSL filter is faulty or not connected
27Which statement correctly describes the cancellation effect?
- AThe signals in the wires in each twisted-pair circuit generate magnetic fields which cancel each other out
- BFiber optic cables use light-emitting diodes to cancel noise on the cable
- CTwisted-pair cabling pairs two positively-charged wires or two negatively-charged wires, which doubles the signal strength and cancels noise
- DCoaxial cables have a positively-charged end and a negatively-charged end, which cancel each other’s magnetic fields
28Which is a characteristic of the Android operating system?
- AIt allows for the user to change the source code
- BProgrammers cannot modify the source code
- CAndroid is one example of the iOS mobile operating system
- DA royalty must be paid to change the source code
29A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technician use for supporting this access control method?
- AToken Ring and Double Ring
- BWireless and Ring
- CEthernet and Star
- DFDDI and Ring
30What is an accurate description of asymmetric encryption technology?
- AIt is an encryption protocol that is used to encrypt data as the data is sent over the VPN
- BIt is an encryption process that uses identical keys on both ends to establish the VPN
- CIt is an encryption process that uses a public and private key pair to encrypt/decrypt data
- DAsymmetric encryption is an encryption process that compares traffic on both ends to make sure the traffic has not been altered
31Which software installation method is used when a customer runs Google play from a mobile device?
- Asynchronize
- Bpull
- Cpush
- Dload
32When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during the boot sequence?
- ABIOS reads the MBR
- BNTDLR reads the registry files
- CNTDETECT.COM is used to detect any installed hardware
- DThe WINLOGON.EXE program is started
33A technician wants to allow users to backup and restore all the files on their computers, but does not want the users to be able to make changes to the system. How should the technician give users this functionality?
- AMake the users members of a group called Backup Operators
- BCheck the Folder is Ready for Archiving box in the properties of each folder
- CGive the users administrator rights on their computers
- DGrant the users read permissions on all files
34A technician recently implemented security on a new computer used by a web-based program developer. Initially the computer was allowed to access a number of programs over the network, but now the developer has found that new programs cannot be accessed. Which firewall setting should the technician apply to allow new programs while also keeping the computer secure?
- ANotify the user when Windows Firewall blocks a program
- BEnable authentication between computers
- CBlock all incoming programs
- DTurn on Windows Firewall
35Which technology allows a user to securely access a company LAN across a public network?
- AMD5
- BVPN
- CSHA
- DTCP
36A technician is troubleshooting a 4-year-old computer that takes a long time to boot, and identifies that the BIOS rediscovers all the hardware at every boot. The technician thinks that the CMOS battery is losing the charge. What would be the next step in the troubleshooting process?
- ATest the theory to determine the cause
- BEstablish a plan of action to resolve the problem
- CIdentify the problem
- DEstablish a theory of probable cause
37A computer technician has decided that a problem with a laptop can be solved by repairing a hardware component. What should be done first before attempting to repair a hardware component on a laptop?
- AAsk a fellow technician for advice
- BConsult the service manual for the laptop
- CRemove the keyboard
- DBackup the BIOS settings
38A business is concerned that computers are susceptible to malware infection. Which two actions will help solve this problem? (Choose two.)
- AConfigure a hard drive password
- BConfigure antimalware software to run whenever the computer is experiencing heavy usage
- CEnable real-time virus and spyware scanning
- DEnable automatic antivirus and antispyware software updates
- EEncrypt the hard drive contents
39A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?
- AStart by asking close-ended questions about what the customer understands of the problem and then direct the customer through the correction process
- BLearn the name of the customer and create a connection with the customer
- CNext ask questions that assess the knowledge level of the customer
- DAsk the customer what the problem is and then introduce yourself
- EAssess what the customer knows of the support desk process and then use close-ended questions to guide the customer through the correction process
40Which three components are typically found in laser printer maintenance kits? (Choose three.)
- Apaper trays
- Bprimary corona
- Cfuser assembly
- Dpickup rollers
- Etransfer rollers
- Fsecondary corona
41A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the technician most likely caused the customer to complain?
- AThe technician interrupted a number of times to ask questions
- BThe technician ended the call without saying ‘Have a nice day’
- CThe technician occasionally confirmed an understanding of the problem
- DThe customer was escalated to a level-two technician
42What precaution should a technician take when checking a thermal printer that suddenly stops functioning?
- AAvoid the corona wire, which can retain a high voltage
- BAvoid the platen, which can retain a high voltage
- CAvoid the thermal head, which can become hot
- DAvoid the fuser unit, which can become hot
43A technician wishes to secure the network authentication for all remote users. Which security technology uses radio communication with a computer before accepting a username and password?
- Asecurity dongles
- Bsmart digital cards
- Cbiometrics
- Dkey fobs
44Which two actions must be performed before installing RAM into a laptop? (Choose two.)
- ADisconnect AC power
- BDisconnect the display from the bottom of the laptop
- CRemove the battery
- DUse thermal compound to attach the memory to the motherboard
- EBefore installing the RAM, update the saved CMOS settings to the newly configured amount of RAM
- FRemove the memory module retaining clips from the slots where the new RAM will insert
45A call center technician is on a call with a customer when a colleague indicates that there is something to discuss. What should the technician do?
- ATell the customer that the call will be put on hold for a few minutes
- BSignal to the colleague to wait
- CMute the line to the customer while discussing the issue with the colleague
- DInterrupt the customer and ask whether the customer would mind going on hold for a few minutes
46What category of technician uses remote access software to update a computer belonging to a customer?
- Alevel one technicians
- Bbench technicians
- Clevel two technicians
- Dfield technicians
47What determines to which device the computer searches first to locate boot files?
- Apartition size
- BBIOS boot sequence option
- Ctype of partition
- Dthe order in which the operating system or operating systems were installed
48Which port is used only for input?
- Aparallel
- BPS/2
- Cnetwork
- DDVI
- Espeaker
49When a dual core CPU with Hyper-Threading features is installed on a motherboard, how many instructions can the CPU simultaneously process?
- A2
- B4
- C6
- D8
50Which two pieces of software are included with most new printers and are installed by the user? (Choose two.)
- Aoperating system
- Bconfiguration software
- Cword processor
- Dprinter patches
- Eprinter driver
- FBIOS update
51Which measure can help control RFI effects on wireless networks?
- AEnsure the humidity and temperature levels are set as low as possible.
- BEnsure the wireless network is on a different frequency than the offending source.
- CEnsure the number of wireless NICs exceeds the number of wireless phones.
- DEnsure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.
52What are two reasons why static IP addressing would be configured instead of DHCP when setting up a wireless network? (Choose two.)
- AThe network has relatively few wireless devices.
- BDHCP limits the number of IP addresses that can be assigned.
- CSpecific security policies can be applied to static IP addresses.
- DStatic IP addresses enable large networks to be managed easily.
- EDHCP is not reliable when used with wireless networks.
53At which TCP/IP model layer would a MAC address be found?
- Ainternet
- Btransport
- Capplication
- Dnetwork access
54A technician is attempting to install an application that is not supported by the Windows XP operating system on the PC. How can the technician make this application run on the PC?
- AInstall the application with elevated permissions as administrator.
- BInstall the application in safe mode.
- CCreate a virtual machine with an operating system that supports the application.
- DUse the Windows Compatibility mode.
55Which factor should be considered when selecting cooling fans for a PC case?
- Athe type of CPU that is installed
- Bthe number of installed adapter cards
- Cthe amount of installed RAM
- Dthe current BIOS version
56A technician is replacing a failing keyboard on a laptop computer. After the installation, the technician finds that none of the keys on the keyboard are working. What should the technician do next?
- ACheck if the cable is properly connected.
- BEnable the keyboard in the BIOS.
- COpen Device Manager then use the option Scan for New Hardware.
- DInstall new drivers.
57A network administrator has a user that is changing the rights to files in a folder for other users. What rights does the administrator need to remove from the user?
- AFull Control
- BModify
- CRead and Write
- DRead and Execute
58Which two wireless configuration features make it harder for a hacker to see and attach to a wireless network? (Choose two.)
- Aenabling the proxy firewall
- Bconfiguring MAC address filtering
- Cdisabling the DHCP configuration
- Ddisabling SSID broadcasts
- Edisabling port forwarding
59A user installs a new sound card driver in a computer that is working properly. After the installation of the drivers for the new sound card, the computer fails to boot. Which quick fix can the user implement to return to the previous working state?
- ABoot to Start Windows Normally.
- BBoot to Last Known Good Configuration.
- CBoot to Emergency Recovery State.
- DBoot to Recovery Console.
60A technician is tasked with connecting a printer directly to the network and making it accessible to all staff in the general vicinity. What type of network cable is most likely used to connect the printer?
- Acoaxial
- BRJ-11
- Cfiber-optic
- Dtwisted-pair
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- Quiz on quiz - practice final exam, created by groche on 09/06/2014.
- Author
- groche
- Language
- English
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