Specification Content

Seite 1

Setting Operational Objectives

Value of setting operational objectives - includes; costs, quality, speed of response and flexibility, dependability, environmental objectives and added value

External and internal influences on operational objectives and decisions

Seite 2

Analysing Operational Performance

Interpretation of operations data

Calculation of operations data - should be able to calculate; labour productivity, unit/average costs, capacity and capacity utilisation

The use of data in operational decision making and planning

Seite 3

Making Operational Decisions to Improve Performance : Increasing Efficiency and Productivity

Importance of capacity

Importance of efficiency and labour productivity

How to increase efficiency and labour productivity

The benefits and difficulties of lean production - includes; 'Just In Time' operations

Difficulties increasing efficiency and labour productivity

How to choose the optimal mix of resources - includes; understanding of labour and capital intensive processes

Utilising capacity efficiently

How to use technology to improve operational efficiency

Seite 4

Making Operational Decisions to Improve Performance : Improving Quality

The importance of quality

Methods of improving quality - includes; quality assurance

Benefits and difficulties of improving quality

Consequences of poor quality

Seite 5

Making Operational Decision to Improve Performance : Managing Inventory and Supply Chains

Ways and value of improving flexibility, speed of response and dependability - an understanding of flexibility should include; mass customisation

How to manage supply to match demand and the value of doing so - ways of matching supply to demand includes; outsourcing, temporary and part time workers and producing to order

Influences on the amount of inventory held - inventory control should include; interpreting inventory control charts, lead time, re-order levels, buffer level of inventory and re-order quantities

Influences on the choice of supplier

How to manage the supply chain effectively and efficiently and the value of this

The value of outsourcing