Customer Service in Retail

Customer service is about treating the customer as you would like to be treated. A company may implement policies that fit with their ethos, but it is up to the employee to maintain standards and procedures.

Good customer service rests on four main pillars. These are friendliness, empathy, fairness and information. Good customer service can help to boost profits and increase customer loyalty among other benefits.

You communicate with more than just words. Body language and tone of voice are important when dealing with people. Genuine concern can go a long way toward negating a customer complaint.

An unhappy customer may be unsatisfied, but if things have gone very badly, they may be angry. There are methods of diffusing a potentially dangerous situation. Find out what they are in this section.

There are laws in place to protect customers and employees alike. As an employer or manager, you need to be able to assess potential hazards, evaluate the risks and implement a change to protect those who may be affected.

Handling money is a standard practice in the retail industry. An employee must be extra vigilant when dealing with money, bot for the sake of the company and for their own sake. Money can make you a target for robberies. What should you do?

Let's review. Here are ten questions that will test your knowledge of what we have covered on this 'Customer Service in Retail' course. Aim for a score of 80% or higher to show that you know your customer service.