2. Systems Framework (Chapter 1)

2. Systems Framework (Chapter 1)

1. BUSINESS PROCESS VS. FUNCTIONS

   • Business process is where all the different divisions of an organisation all work together - Better than function!
   • Business function is where all the departments are separate from each other

2. FUNCTION: benefits - More specailised where everyone will know their job really well con - There isn't effective communication between different departments

3. PROCESS: Improved customer services, value adding, end-user perspective, competitive advantage through outsourcing

4. An ERP system is a set of computer program modules that attempts to integrate the different functional areas of the organisation. An ERP is designed based on best practice - the best way of performing a particular process

5. ISSUES IN MOVING TO A BUSINESS PROCESS: 1. Management change - support must come from the top. 2. People change - specialist jobs becoming generalists jobs

6. BUSINESS PROCESS RE-ENGINEERING (BPR): The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service and speed

Bilder und Dateien der Mindmap