Process

Process

1. Companies

   • Define needs and improve their outcomes

2. It's a turbulent world

   • Driving Factors
     • Intensified competition in every sector,Gblobal marketplace,smarter customers,new technologies.
   • The new World
     • Rapid pace of change,High levels of novelty,extreme complexity
   • What do organizations need to succed?
     • Speed to market
       • High performing new product development process
     • Cost managment
       • Reduced non-value-added work through process redesign
     • Customer happiness
       • Give them what they want when they want it, perfect orders from the fulfillment process
     • Innovation
       • A process for creating and testing the new
     • Rapid Response to eternal turbulence
       • Sense and respond processes

3. Process Principles

   • You are what you do
   • Structure is a weak lever of change
   • Strategy is based on operating compabilities
   • Strategy is a process
   • Yesterday will not be like tomorrow
   • All work is process work

4. Process,end to end work across the enterprice

   • A designed group of related task that together create customer value

5. The iron triangle of cutomer - results- process

6. Every organization has processes

   • they cross functional boundaries and so are fragmented

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