Continuous Improvement / Change / KAIZEN

Continuous Improvement / Change / KAIZEN

1. TQM

   • CUSTOMER FOCUS & TOTAL INVOLVEMENT (PEOPLE/SYSTEMS/CULTURE - PROBLEM SOLVING/COMMITMENT/MEASURING)

2. LEAN THINKING

   • ELIMINATE WASTE (7 TYPES) /INVOLVE EVERYONE/CONTINUOUS IMPROVEMENT
     • STREAMLINE FLOW/MATCH DEMAND-CAPACITY/INCREASE PROCESS FLEXIBILITY/DECREASE EFFECTS OF VARIABILITY
       • KANBANS-SIGNALLING / HEIJUNKA - LEVELLED SCHEDULING
     • VSM-VALUE STREAM MAPPING
   • PUL INSTEAD OF PUSH

3. BUSINESS PROCESS REDESIGN

   • CROSS FUNCTIONAL APPROACH/ OUT OF BOX THINKING/ SIMPLIFICATION

4. SIX SIGMA

   • 3.4 DPMO
     • ALIGN/MOBILIZE/ACCELERATE/GOVERN
       • DMAICO - DEFINE/MEASURE/ANALYSE/IMPROVE/CONTROL

5. BENCHMARKING

   • TARGETS VS PAST PERFORMANCE