Quality Improvement

Start with quality basics

Begin with the flashcard deck on improving quality. It introduces quality features, the benefits of good quality, quality control and quality assurance. Use the cards to check which terms you can explain in your own words. Then return to any that need another look.

The other flashcard deck includes total quality management, the drawbacks of improving quality and employee involvement. Use it alongside the first deck to compare the ideas and build a set of terms to study.

Explore methods with mind maps

After the flashcards, open Methods of Improving Quality. This mind map presents total quality management as a philosophy and describes commitment across an organization. Follow its branches to see how the resource connects a quality issue with different parts of a business.

For a broader set of approaches, look at the mind map on continuous improvement and change. It includes lean thinking, business process redesign, six sigma and benchmarking. Choose a term from the map and use the branches to organize your notes on it.

The Toyota Way 4P model mind map organizes its material around philosophy, process, people and problem solving. The Learning to lead Toyota flowchart also offers a way to explore operating principles.

Use the quiz and connect the topic

Once you have explored a deck and a map, take the quiz on this page. Use it as a check on your study, then return to the flashcards or maps to look again at terms you want to clarify. You can make notes about connections you notice between the resources.

Quality Improvement is a section of the Quality Management unit in Business administration and management (incl. project management). Use the resources here to explore this section of the unit, then pick a map or the quiz for your next study session.