PROBLEM

PROBLEM

1. Several Problems are UNSOLVABLE

   • Tangled webs of Causality [WICKED PROBLEMS]
     • Discover events to ADJUST, NUDGE and TWEAK the Complex Causality
       • SOLUTION is incrementally improving BROKEN PARTS of a system

2. Issues like Diarrhea, Diabetes, Crop Failures, etc.

   • Easy to solve using Technology and Affordable ways
     • Unable to attain objective as a consequence of the room's design

3. Failing to identify Stakeholders' needs

   • System Failure Designs
     • Inability of Blind people to use ATM machines

4. Problem: Subjective

   • SPECIFY THE PERSON WHO'S ISSUE IS BEING TALKED ABOUT
   • NO "AVERAGE USER" EXIST
     • Solutions can benefit few users and not the others
       • CUSTOMIZATION IS ESSTENTIAL FOR SOLUTION TO MATCH UP THE REQUIREMENTS OF OTHER GROUPS
         • Prioritize: Group Requiring most help should be First
   • PROBLEM: UNDESIRABLE SITUATION BASED ON DESIRABILITY OF SUBJECTS
     • Gambling addicts wish gambling was difficult
       • REFLECTS THAT PROBLEMS ARE TIED TO SPECIFIC GROUPS
     • Casinos want gambling to be effortless

5. Time, Money, Skill, and Circumstance-Related Issues

   • CHANGING CIRCUMSTANCES
     • COVID-19 forcing employees to WFH to stop the proliferation

6. Communication is the key in understanding a problem

   • DISCUSSIONS
   • OBSERVING PEOPLE WORKING ON THEIR TASKS
   • PEOPLE VOICING THEIR CHALLENGES
   • INTERACTING WITH THE COMMUNITY
     • INTEGRATING INTO THE COMMUNITY
   • HOW TO: COMMUNICATE
     • Survey
     • Observe
     • Research
     • Contextual Inquiry
       • DESCRIBE FOCUS
       • PRACTICE AND GET INSIGHTS
       • COLLABORATE WITH THE INFORMANT
       • DEVELOP QUESTIONS ON THE BASIS OF OBSERVATIONS
     • Interviews
       • CHOOSE A THEME OR AREA OF EMPHASIS FOR THE INTERVIEW
       • BRAINSTORM QUESTIONS RELATING TO THAT THEME
       • RECOGNIZE SUITABLE PEOPLE AND PROVIDE THEM WITH DIFFERENT PRESPECTIVES ON THE INTERVIEW
         • SCHEDULE ALL POSSIBLE INTERVIEWS BASED ON AVAILABILITY OF TIME AND ANTICIPATED LENGTH OF EACH INTERVIEW
       • ENHANCE THE INFORMANT'S TRUST

7. UNDERSTANDING A PROBLEM

   • Interpretation and Synthesis
     • VARIABLE ELEMENTS
     • CONSEQUENCES
     • CAUSES
     • PATTERNS
   • Transforming Evaluations into Knowledge
     • CREATE OBJECTIVES AND IDEALS
       • Different Designs: Different Goals
     • DEFINE PERSONAS
       • Based on Data Gathered
       • Fictional Personas created to represent a particular type of group using
         • EDUCATION
         • TECHNICAL BACKGROUND
         • REQUIREMENTS
         • JOB DESCRIPTION
         • GOALS
         • DESIRES
         • INTERESTS AND HOBBIES
         • INCOME
         • CURRENT TOOLS AND FRUSTRATIONS
     • DEFINE SCENARIOS
       • Claim Analysis
         • RACE SCENARIOS BACK TO DATA
       • What one can do with our Design
         • ASSOCIATED TO THE USE-CASES
         • SPECIFY GOALS BUT NOT THE INTERACTION PARTICULARS
         • IDENTIFIES WHO, WHAT, WHEN, WHERE, WHY, AND HOW SOMEONE ATTEMPTS TO ACHIEVED A GOAL
   • Community: Everyone is Unique
     • NUMEROUS PROBLEMS AND TARGET GROUPS LIE WITHIN A COMMUNITY
   • Boundary Objects
     • HELP DESIGNERS COLLABORATE WITH INDIVIDUALS INCLUDING
       • Project Managers
       • Developers
       • Product Managers
       • Marketers
     • SEGREGATE STAKEHOLDERS, DESIGNERS
   • Argument
     • HELP PEOPLE UNDERSTAND THE SIGNIFICANCE OF PROBLEM-SOLVING
     • DESCRIBE THE PROBLEM THAT IS BEING SOLVED
       • SORT THE PROBLEM AND REPRESENT ITS SOLUTION-SPACE
         • Emphasize on the Outcomes of the Problem
         • Add Context
         • Describe Problem Scale
         • Utilize the Scenarios and Personas then Combine them