Being an Effective Consumer

Being an Effective Consumer

1. A consumer is anyone who buys a product or uses a service.

   • Goods
     • Food
       • Clothes
         • Makeup
   • Services
     • Taxi
       • Window cleaner
         • Hairdresser
   • A Need
     • A need is something you have to have, something you can't do without. A good example is food.
   • A want
     • A want is something you would like to have. It is not absolutely necessary, but it would be a good thing to have. A good example is music.

2. Consumers 6 rights:

   • Information
   • Fair treatment
   • Access services
   • Choice
   • Redress
   • Representation

3. Consumers 6 responsibilities :

   • Read
   • Know their consumer rights
   • complain effectively
   • Be ethical and environmentally aware
   • Manage and budget money
   • Claim reasonable compensation

4. Barriers

   • Disablity
     • Accesabilty - Stairs, doors
     • Trolleys and talking on the phone
     • Driving and parking spaces
   • Actual resources
     • Location
     • Transport
     • Weather
     • computer access
     • Lack of credit card
   • Ethnic background
     • the language barrier
     • Racism
     • Religious beliefs or practises- kasher and halal
   • Age
     • Discounts- for the elderly and student discount
     • purchasing- Medicine, glue, alcohol and cigarettes
   • Knowledge
     • Education
     • knowledge of certain products
       • cars
         • Mortgages
           • Technology