Aspects of professionalism in the hospitality industry

Aspects of professionalism in the hospitality industry

1. Customer View

   • personal presentation
   • Product Knowledge
   • provide appropriate servce
     • personal but professional
   • Dealing with conflict
   • privacy
   • understand customer needs
   • provide appropriate information
   • effective communication

2. Employer View

   • cultural awareness
   • Dealing with conflict
   • Product Knowledge
   • Security
   • integrity
   • Honesty
   • effective communication
   • sensitivity to special needs
   • promoting the establishment and its products and services
   • understand customer needs and gather feedback
   • Teamwork
     • help others
   • reliabilty
   • positive attitude towards differences
   • work safely
   • follow instructions