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Aspects of professionalism in the hospitality industry
Description
Mind Map on Aspects of professionalism in the hospitality industry, created by Ben Wright on 01/09/2014.
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year 12
Mind Map by
Ben Wright
, updated more than 1 year ago
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Created by
Ben Wright
over 9 years ago
39
0
3
Resource summary
Aspects of professionalism in the hospitality industry
Customer View
personal presentation
Product Knowledge
provide appropriate servce
personal but professional
Dealing with conflict
privacy
understand customer needs
provide appropriate information
effective communication
Employer View
cultural awareness
Dealing with conflict
Product Knowledge
Security
integrity
Honesty
effective communication
sensitivity to special needs
promoting the establishment and its products and services
understand customer needs and gather feedback
Teamwork
help others
reliabilty
positive attitude towards differences
work safely
follow instructions
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