Mapa mental
Aspects of professionalism in the hospitality industry
Conteúdo do mapa
Aspects of professionalism in the hospitality industry
Customer View
- personal presentation
- Product Knowledge
- provide appropriate servce
- personal but professional
- Dealing with conflict
- privacy
- understand customer needs
- provide appropriate information
- effective communication
Employer View
- cultural awareness
- Dealing with conflict
- Product Knowledge
- Security
- integrity
- Honesty
- effective communication
- sensitivity to special needs
- promoting the establishment and its products and services
- understand customer needs and gather feedback
- Teamwork
- help others
- reliabilty
- positive attitude towards differences
- work safely
- follow instructions
Informações
- Descrição
- Mapa Mental sobre Aspects of professionalism in the hospitality industry, criado por Ben Wright em 01-09-2014.
- Criado por
- Ben Wright
- Visualizações
- 48
- Avaliação