UNIT 13 BREAKDOWNS

UNIT 13 BREAKDOWNS

1. GRAMMAR

   • RELATIVE PRONOUNS
     • Which, who, where, when, whose
     • USE
       • THAT
         • To talk about things or people
           • We can replace which or wwho with that at the beginnigng of a defining relative clause
             • It's the invention that changed the world
             • They are people that revolutionized social media
       • WHEN
         • To talk about time
       • WHOSE
         • To talk about possessions
       • WHO
         • To talk about people
       • WHICH
         • To talk about things
       • WHERE
         • To talk about places
     • FORM
       • Relative pronoun goes at the beginning of a defining relative clause
         • This is the customer whose order went missing
         • It's the comapny which invented the electronic doors
         • They are the people who change modern cellphone
         • 1985 is the year when I bought my first car
         • This is the office where you will be working
     • A defining relative clause gives necessary extra information about the subject or object to the mian clause
       • Provides neccessary information abou the subject

2. VOCABULARY

   • Adjectives
     • failure
     • go down
     • defect
     • damage
     • injury
     • resolve
     • refund
     • fault
     • complaint
     • recall
     • misunderstanding
     • mistake

3. KEY EXPRESSIONS

   • Asking what the problem is
     • What's the matter?
     • How can I help?
     • So what's appears to be the trouble?
   • Explaining the problem
     • It won't (+ verb)
     • It's always (+ verb + ing)
     • It keeps on (+ verb + ing)
     • It means that...
   • Asking for details
     • Whats sort of noise/smell is it?
     • What's wrong with it exactly?
     • Whats do you mean by...?
     • When you say... do you mean....?
   • Diagnosing the problem
     • It looks/sounds like...
     • It looks/ sounds as though...
     • It could be...
     • It might be...
   • Advising
     • The best thing would be to...
     • I'd advise you to...
     • I think you should/could....
     • If I were you, I'd...
     • Have you tried (+ noun/ + verb + ing)
   • Confirming a solution
     • There we are- that should fix it.
     • That should sort it out
     • Thatt should solve the problem

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