Values of care

Values of care

1. Prompting diversity and equality

   • Prompting equality
     • use none-discriminatory language
     • Avoid being patronising
     • meet individual needs regarding:
       • mobility: ensure all areas and resources are accessible
       • communication : provide easy read versions of information, hearing loops and information in differend formatts
       • Dietary needs; ensure variety in meals offered
       • Support cultural needs; provide prayer rooms, transport to church and opportunities to celebrate service users' cultures and religion
     • treat all individuals fairly irrespective of age, race, genader, religion.
       • give all individuals the same choice
       • no raict, sexist or ageist comments or action
       • challenge discrimination
       • arrange visits to places with wheel chair access, hearing loops and so on
   • This means: -understanding the basis of discrimination -no discriminatory behaviour -understanding and valuing diverity
   • Prompting diversity
     • accept and respect individual differences such as faith, language, diet customs
     • provide activities, resources and food that reflect different cultres beliefs and faiths
     • celebrate a range of religious and non religious festivals
     • challenge and report any discriminatory behaviour
     • ensure access to all activities for those less mobile
     • respect service users cultural and religious requirements for example
       • at times it may be appropriate to have a female care assistant, nurse or gp
       • provide prayer rooms and transport to church
       • provide meals in line with dieatary requirements such as halal and kosher
     • support all communication needs so that no one is excluded

2. maintaining confidentiality

   • do not gossip about the service users to their friends or family
   • only share information on a 'need to know' basis and only with those who are directly involved in caring for the individual
   • keep patient records secure: lock them in a filing cabinet or, if stored electronically, keep them password protected
   • keep personal detail, files and records safe and secure by not leaving them lying around the care setting for unauthorised people to see
   • use a private office or empty room for meetings with residents or their family to discuss treatment or care
   • do not discuss patients residents or other service users in public places
   • inform service users of circumstances when information cannot be kept confidential
   • THIS MEANS preventing unauthorised people from accessing information and meeting legal requirements for keeping and using personal information

3. Promoting individuals rights and beliefs

   • give service users choice; over diet, which clothes to wear and which activities to take part in.
   • maintain privacy - knock on the door before entering a residents room; pull curtains round a hospital bed
   • provide access to advocate for an adult with learning disabilities
   • for those with religious beliefs, provide a prayer room or transport to church or mosque
   • provide access to translator if the service users first language is not english
   • always explain any procedures to be carried out as a patient has the right to refuse treatment once they have heard all the necessary information