Values of care

Values of care

1. promoting diversity and equality

   • promoting equality
     • use non discriminatory language example, call the service users by their names do not call them 'darlin' or 'love'
     • avoid being patronising
     • meet individual need regarding:
       • mobilty make sure to provide resources such as ramps, automatic doors and adjustable height tables when needed
       • communication needs
       • dietary needs (kosher, halal, diabetic, gluten free and vegitarian diets
       • support cultural needs (provide prayers rooms and celebration times for culture and religion
     • treat everyone the same irrespective of their race, religion, sexuality, culture, gender and age
       • give all individuals the same choices and opportunities regardless of their differences
       • no racist, sexist or ageist comments or actions
       • arrange visits to places with wheelchair access, hearing loops, and so on
   • promoting diversity
     • accept and respect of individuals differences
     • provide activities, resources and food that matches different cultures ,beliefs and faith
     • celebrate a group of different non and religious festivals in a care setting to understand different cultures and faiths of the service users
     • challenge and report any discriminatory behaviour
     • ensure to provide access to all activities for those less mobile; example providing transport and cares to accompany service users; by visiting wheel chair- accessible venues
     • respect service users' culture and religious requirements; for example:
       • at time it may be appropriate to have a female staff care assistant nurse or GP
       • provide prayer rooms and transport to church
       • provide meals in line with these, for example, halal and kosher
     • support any communication needs so that no one is excluded

2. maintaining confidentiality

   • do not gossip about the service users to their friends and family
   • share information to practitioners only a 'need to know basis'
   • keep patient records secure (keep them password- protected)
   • keep personal detail, files and records protected by not leaving them lying around
   • use private office or empty for meetings (for residents or family to discuss care or treatment
   • do not discuss patients, residents or other service users in public places
   • inform service users the circumstances when information cannot be confidential
     • for example if the services users is in damage to self or to others or is at risk of harm

3. promoting individuals' rights and beliefs

   • give service users a choice; for example, over diet, which clothes they want to wear and which activities to take part in
   • maintain privacy- knock on the door before entering a resident's room; pull curtains round a hospital bed
   • provide access to advocate for an adult with learning disabilities
   • provide a prayer room or transport to church or mosque
   • access to a translator
   • always explain procedures to be carried out as a patient has a right to refuse once heard the necessary information