Understanding and Defining Problems

Understanding and Defining Problems

1. Understanding problems

   • Desirable
   • Undesiarble
   • Wicked
   • Stereotypes
   • Personal causes and consequences
   • Diversity of needs
     • Optimization
     • Communication
       • Surveys
       • Secondary research
       • Interviews
         • Do's
           • Focus
           • Organized list of questions
           • Establish rapport
           • Analyze
         • Don'ts
           • Leading questions
           • Loaded questions
           • Double-negatives
       • Observation
     • Judgement
   • Contextual Inquiry
     • Conversation
       • Time consuming
       • Generalized discussions

2. Defining Problems

   • Synthesis
     • Patterns
     • Causes
     • Consequences
     • Changeable
   • Interpretation
     • Intuition
       • Imagining design ideas
     • Goals
       • Interaction
         • Persuading
       • Knowledge from arguments
     • Personas
       • Integration
         • Logical argument
     • Scenarios
       • Use cases
         • Goals specification
       • Analysis
       • Boundary object
         • Focusing design efforts
     • Articulation

3. Users Research(Concepts and Methods)