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chapter 19: achieving quality production:

what quality means and why it is important for all business:

this will ensure that the business will:

1) establishes a brand image.

2) builds a band loyalty.

3) will maintain a good reputation.

4)will help to maintain sale.

5)attracts new costumers.

but if quality is not maintained the business will:

6)loose costumers to other brand.

7)have to replace faulty products or repeat poor service which raises costs for the business.

8)have other costumers tell other people about their experiences and this may give the business a bad reputation leading to lower sales and profits.

quality:

means to produce a good or a service which meets costumers expectations.

quality control:

is the checking for quality at the end of the production process,wether it is the production of a product or service.

quality assurance:

is the checking for the quality standerd throughout the productions process, whether it is the production of a product or service.

total quality management (TMQ):

is the continuos improvement of the poduct and processes by focusing on quality at each stage of production

quality control:

advantages include:

1.tries to eliminate faults or errors before the costumer recieves the product or service.

2.less training is required for the workers.

however ,there are drawbacks:

1.expensive as employees need to be paid to check the product or service.

2.identifies the faults but doesn't find the way the fault has occurred and therefore is difficult to remove the issue/problem.

3.increased costs if products have to be scrapped or reworked or service repeated.

quality assurance:

advantages include:

1.tries to eliminate faults or errors before the costumer receives the product or service.

2.fewer costumer companies the business runs smoothly.

3.reduce costs if products do not have to be scrapped reworked or service repeated.

however there are drawbacks:

1.expensive to train employees to check the product or service.

2.relie on employees following instructions of standards set.

(TQM)

advantages:

1.quality is build into every part of the production of a product or service and becomes center to the ethos of all the employees .

2.eliminate all the faults or errors before the costumers receive the predictor service it has a right first time approach.

3.no costumers complaints and so brand image is improved -leading to higher sales.

4.reduced coasts product do not have to be scrapped or reworked or service repeated.

5.waste is removed and efficiency grows.

6.however there are always drawbacks:

1.expensive to train employees to check the product or service

2.relies on employees following (TQM)-ideology.