ZERO DEFECTS - created from Mind Map

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Crosby (1996)

ZD Programme

Third assumption is that it is possible to establish a company that „does not start out expecting mistakes‟, where errors are not expected or are inevitable.

We can summarize ZD, throughout Flood’s work project in identifying five strengths as follow:

Five key beliefs: Quantification, recognition of failure causes, systematic approach, continuous improvement, constancy.

The only performance standard is Zero defects

The perfection, is the standard to aim for continuous improvement. focuses attention on the management process as the key driver of Quality. That is to say, that if the management process is not working to achieve quality then a quality product or service will not arise.

Any product can reliably be made, in relevant volumes, entirely free of defects. Therefore this raises the question of exactly what is a defect.

*Clarity Recognition of worker participation *Rejection of a tangible quality problem *Assumptions *Motivational style