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Business Management Exam Review Quiz

Beschreibung

Algonquin College's Business Management exam review
emily_hill
Quiz von emily_hill, aktualisiert more than 1 year ago
emily_hill
Erstellt von emily_hill vor etwa 9 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
Management is made up of efficiency and effort. MGMT = E2
Antworten
  • True
  • False

Frage 2

Frage
What are the four core functions of management? Select the four that are correct.
Antworten
  • Planning
  • Functioning
  • Managing
  • Organizing
  • Controlling
  • Team Work
  • Leading

Frage 3

Frage
Character of rivalry is apart of the five industry forces according to Porter.
Antworten
  • True
  • False

Frage 4

Frage
Threat of new entrants measures the degree to which barriers to entry make it easy/difficult for new companies to get started in an industry. If it’s easy for new companies to get started in an industry, then competition will increase and prices and profits will fall.
Antworten
  • True
  • False

Frage 5

Frage
Other than character of rivalry and threat of new entrants, what are the three remaining industry forces? Select only those that are correct (3).
Antworten
  • Bargaining power of suppliers
  • Bargaining power of manufacturer
  • Bargaining power of buyers
  • Threat of market diversification
  • Threat of substitute products or services
  • Threat of management failure

Frage 6

Frage
Which of the following are included in the steps to rational decision making? Select only the correct answers.
Antworten
  • Weigh the criteria
  • Evaluate each alternative
  • Be mindful of your surroundings
  • Identify the decision criteria
  • Identify risk though risk analysis
  • Compute the optimal decision
  • Generate alternative courses of action
  • Define your decision
  • Define the problem
  • Ensure you are considering your ethical values

Frage 7

Frage
If a team is being micro managed, it empowers them to work.
Antworten
  • True
  • False

Frage 8

Frage
You should use a team if there is a large or complex project.
Antworten
  • True
  • False

Frage 9

Frage
Goals and missions must be clear when using a team to minimize conflict.
Antworten
  • True
  • False

Frage 10

Frage
Teams should be used when rewards can be provided for individual effort and performance.
Antworten
  • True
  • False

Frage 11

Frage
A key problem with resources is management resistance. Managers in charge are often reluctant to help teams or turn over resources to them.
Antworten
  • True
  • False

Frage 12

Frage
Middle managers are the ones that make things happen.
Antworten
  • True
  • False

Frage 13

Frage
Phil's Cafe imports coffee beans from Columbia regularly. 80% of his profit is from selling coffee while the other 20% comes from pastries. There was a hurricane in Columbia destroying the majority of the crops for coffee beans. What is this an example of?
Antworten
  • Threat of new entrants
  • External environments
  • Poor management skills
  • Resource Scarcity
  • Risk of failure

Frage 14

Frage
What affects environmental uncertainty?
Antworten
  • Environmental change, environmental instability, and weather
  • Environmental change, environmental complexity, and resource scarcity
  • Environmental complexity, environmental instability, and weather
  • Environmental complexity, environmental instability, and resource scarcity
  • Environmental instability, environmental uncertainty, and resource scarcity

Frage 15

Frage
Environmental uncertainty is highest when environmental change/complexity is extensive and resources are scarce.
Antworten
  • True
  • False

Frage 16

Frage
Environmental uncertainty is highest when environmental change/complexity is not extensive and resources are scarce.
Antworten
  • True
  • False

Frage 17

Frage
Using this real-life example, identify which changing environment category it belongs to (Check all that apply) : - $1.83 billion Target takeover of Zellers
Antworten
  • Environmental Change
  • Environmental Complexity
  • Resource Scarcity

Frage 18

Frage
Using this real-life example, identify which changing environment category it belongs to (Check all that apply) : - Flooding in Australia and Pakistan
Antworten
  • Environmental Changes
  • Environmental Complexity
  • Resource Scarcity

Frage 19

Frage
Using this real-life example, identify which changing environment category it belongs to (Check all that apply) : - QR codes
Antworten
  • Environmental Change
  • Environmental Complexity
  • Resource Scarcity

Frage 20

Frage
The two types of external environments are general and uncertain.
Antworten
  • True
  • False

Frage 21

Frage
Specific environment includes which of the following? (Check all that apply) :
Antworten
  • Customers
  • Industry Regulation
  • Competitors
  • Advocacy Groups
  • Suppliers

Frage 22

Frage
Economic, technological, sociocultural, and political/legal trends indirectly affect organizations. This statement reflects what type of external environment?
Antworten
  • General
  • Specific
  • Uncertain

Frage 23

Frage
Business confidence indices show how confident actual managers are about past business growth.
Antworten
  • True
  • False

Frage 24

Frage
Raw materials and information + knowledge, tools, techniques = products/services.
Antworten
  • True
  • False

Frage 25

Frage
Inputs + environment = outputs
Antworten
  • True
  • False

Frage 26

Frage
Advocacy groups are groups of concerned citizens who band together to influence business practices, specific industries, businesses, and professions.
Antworten
  • True
  • False

Frage 27

Frage
Supplier dependence is the degree to which company relies on supplier because of the importance of the supplier’s product to the company and the difficulty of finding other sources of product.
Antworten
  • True
  • False

Frage 28

Frage
Reactive customer monitoring is identifying/addressing customer trends and problems while they occur.
Antworten
  • True
  • False

Frage 29

Frage
Proactive monitoring of customers is when managers see events, trends, and problems directly after they occur.
Antworten
  • True
  • False

Frage 30

Frage
Being a whistle blower in a company means that if someone isn't following policy or breaking policy, you bring these to light.
Antworten
  • True
  • False

Frage 31

Frage
When we looked at the International Code of Ethics for Canadian Business Principles, we focused on FOUR main areas. Which of the following did we focus on? (check all that apply) :
Antworten
  • Concerning community participation and environmental protection
  • Concerning women's rights
  • Concerning human rights
  • Concerning business ethics
  • Concerning employee rights and health and safety
  • Concerning business conduct

Frage 32

Frage
When selecting and hiring ethical employees what are the two types of tests that you should use?
Antworten
  • Aptitude and personality tests
  • Aptitude and personality-based integrity tests
  • ethical reasoning and personality-based integrity tests
  • Overt integrity tests and aptitude tests
  • Overt integrity tests and personality-based integrity tests
  • Ethical reasoning and overt integrity tests

Frage 33

Frage
What is the first objective of ethics training?
Antworten
  • Achieves credibility with employees
  • Teaches a practical model of ethical decision making
  • Develops employee awareness of ethics

Frage 34

Frage
What is the third objective of ethics training?
Antworten
  • Achieves credibility with employees
  • Teaches a practical model of ethical decision making
  • Develops employee awareness of ethics

Frage 35

Frage
What is the second objective of ethics training?
Antworten
  • Achieves credibility with employees
  • Teaches a practical model of ethical decision making
  • Develops employee awareness of ethics

Frage 36

Frage
What is the fourth objective of ethics training?
Antworten
  • Teaches a practical model of ethical decision making
  • Enforces the practical model of ethical decision making
  • Achieves credibility with employees
  • Develops employee awareness of ethics
  • There isn't a fourth objective of ethics training

Frage 37

Frage
In the basic model of ethical decision making the second step is identify the constituents.
Antworten
  • True
  • False

Frage 38

Frage
In the basic model of ethical decision making the fifth step is act.
Antworten
  • True
  • False

Frage 39

Frage
In the basic model of ethical decision making the fourth step is analyze your options.
Antworten
  • True
  • False

Frage 40

Frage
In the basic model of ethical decision making the third step is diagnose the situation.
Antworten
  • True
  • False

Frage 41

Frage
In the basic model of ethical decision making the seventh step is identify the constituents.
Antworten
  • True
  • False

Frage 42

Frage
What are the THREE pitfalls of planning? (Check all that apply) :
Antworten
  • Impede change
  • There are four pitfalls of planning
  • Lack of communication
  • Detachment of planners
  • False sense of certainity
  • Underestimation

Frage 43

Frage
When making a plan that works you are to: 1. Set goals 2. Develop committment 3. Track progress toward goal achievement 4.Develop effective action plans 5. Maintain flexibility
Antworten
  • True
  • False

Frage 44

Frage
When planning from top to bottom, what are the three plans that first-level managers focus on? (Check all that apply) :
Antworten
  • Tactical Plans
  • Standing Plans
  • Single-use Plans
  • Marketing Plans
  • Operational Plans

Frage 45

Frage
When planning from top to bottom, what do top managers focus on?
Antworten
  • Tactical Plans
  • Managing
  • Goals
  • Mission
  • Vision

Frage 46

Frage
Tactical plans specify how a company will use resources, budgets, and people to accomplish goals within its mission (6 months to 2 years).
Antworten
  • True
  • False

Frage 47

Frage
MBO stands for Management by operations.
Antworten
  • True
  • False

Frage 48

Frage
There are two types of operational plans.
Antworten
  • True
  • False

Frage 49

Frage
There are three types of operational plans, from the following list, select the three. (Check all that apply) :
Antworten
  • Organizational Plans
  • Single-use Plans
  • Marketing Plans
  • Standing Plans
  • Human Resources
  • Budgets

Frage 50

Frage
There are three steps to the strategy-making process. They are: 1. Assess needs for strategic change, 2. Conduct situation analysis, and 3. Choose strategic alternatives.
Antworten
  • True
  • False

Frage 51

Frage
According to the strategic reference point theory, managers choose between two basic alternative strategies: - a conservative risk-avoiding strategy that aims to protect existing competitive advantage OR - an aggressive risk-eliminating strategy that aims to extend/create sustainable competitive advantage.
Antworten
  • True
  • False

Frage 52

Frage
When it comes to the relationship between diversification and risk, which of the following has the highest risk?
Antworten
  • Single business
  • Unrelated diversification
  • Related diversification

Frage 53

Frage
Creative work environments have six components that encourage creativity. (select only the correct 6 components) :
Antworten
  • Challenging work
  • Challenging management
  • Freedom
  • Ability to be unique
  • Work group encouragement
  • Supervisory encouragement
  • Lack of organizational impediments
  • Organizational encouragement
  • Individual encouragement

Frage 54

Frage
Resistance to change is caused by misunderstanding and distrust, and general intolerance for change and what else?
Antworten
  • Lack of awareness
  • People who are afraid
  • Self-interest
  • People whoa are set in their ways
  • Cultures

Frage 55

Frage
Change forces include new technology, government regulation, strategic requirement, and what else?
Antworten
  • Weather
  • Economy
  • Changing markets
  • Competitor action
  • Customers

Frage 56

Frage
Organizational process is the vertical/horizontal configuration of departments, authority, and jobs within a company while Organizational structure is the collection of activities that transforms inputs into outputs that customers value.
Antworten
  • True
  • False

Frage 57

Frage
There are 5 areas of departmentalization. Which of the following includes all 5?
Antworten
  • Customer, Functional, Competitor, Market, Product
  • Competitor, Geographic, Functional, Product, Market
  • Geographic, Functional, Customer, Matrix, Product
  • Functional, Product, Competitor, Matrix, Market
  • Product, Customer, Functional, Competitor, Geographic

Frage 58

Frage
Some advantages of matrix departmentalization include; allows companies to efficiently manage large, complex tasks, such as researching, developing, marketing pharmaceuticals. Efficiency comes from avoiding duplication and the ability to manage large, complex tasks. Matrix project managers have a more diverse set of expertise and experience at their disposal than managers in other forms of departmentalization.
Antworten
  • True
  • False

Frage 59

Frage
Some disadvantages of functional departmentalization include; Cross-department coordination can be difficult. May lead to slower decision-making. Produces managers and workers with narrow experience and expertise
Antworten
  • True
  • False

Frage 60

Frage
Matrix organizations violate which principle?
Antworten
  • Span of responsibility
  • Chain of command
  • Individual manegement
  • Partnerships

Frage 61

Frage
Centralization is when significant authority is found in lower levels of the organization.
Antworten
  • True
  • False

Frage 62

Frage
Decentralization is when significant authority is found in lower levels of the organization
Antworten
  • True
  • False

Frage 63

Frage
Return on assets, return on investment, return on equity, and return on sales are all higher with centralization.
Antworten
  • True
  • False

Frage 64

Frage
What does C-Type conflict stand for?
Antworten
  • Consumer conflict
  • Competitive conflict
  • Cognitive conflict
  • Co operational conflict

Frage 65

Frage
What does A-Type conflict stand for?
Antworten
  • Affective conflict
  • All around conflict
  • Alternative conflict
  • Apparition conflict
  • Aspirate conflict

Frage 66

Frage
What is the second stage of team development? (Hint: we also learned these in Project Management)
Antworten
  • Forming
  • Norming
  • Adjourning
  • Storming
  • Performing

Frage 67

Frage
What is the last stage of team development?
Antworten
  • Norming
  • Adjourning
  • Forming
  • Performing
  • Storming

Frage 68

Frage
BFOQ stands for Bona Fied Occupational Qualification
Antworten
  • True
  • False

Frage 69

Frage
Cognitive tests are the best tests to do to help employers understand how you make decisions
Antworten
  • True
  • False

Frage 70

Frage
Employment legislation is covered under provincial legislation.
Antworten
  • True
  • False

Frage 71

Frage
The Workers Compensation Act is a provincial act that lays out safety standards in what province?
Antworten
  • Manitoba
  • Ontario
  • Alberta
  • British Columbia
  • Quebec
  • Nova Scotia

Frage 72

Frage
Selection tests give organizational decision makers a chance to know who will, and won’t, likely do well in a job.
Antworten
  • True
  • False

Frage 73

Frage
There are 6 types of selection tests that we talked about in class. Check all that apply.
Antworten
  • Personality
  • Aptitude
  • Assessment centres
  • Work sample tests
  • Biographical data
  • Specific ability
  • General ability
  • Cognitive ability

Frage 74

Frage
Employment equity is the planning process used by an employer to eliminate barriers in an organization’s employment procedures and to ensure appropriate representation of specific members of the workforce known as the four designated groups (Select the four designated groups) :
Antworten
  • Children
  • Women
  • Men
  • Aboriginal Peoples
  • Visible Minorities
  • Teens
  • Persons with disabilities

Frage 75

Frage
Diversity makes good business sense for the following reasons: Greater creativity and improved problem solving, better insight into the needs of a diverse customer/client base and enhanced ability to attract the best talent in a diverse labor market.
Antworten
  • True
  • False

Frage 76

Frage
1 in 9 Canadians live with a mental disability .
Antworten
  • True
  • False

Frage 77

Frage
Diversity training and practices that organizations use include: (Select all that apply)
Antworten
  • Diversity analysis
  • Diversity audits
  • Skill-based diversity training
  • Personality-based diversity training
  • Awareness training
  • Diversity pairing

Frage 78

Frage
When it comes to motivation, there are three types of effort that are concerned with the choices that people make. What are the three types? (Select all that apply)
Antworten
  • Individual
  • Direction
  • Group
  • Persistance
  • Initation

Frage 79

Frage
Which theory suggests that people are motivated by physiological (food/ water), safety (physical/ economic), belongingness (friendship, love, social interaction), esteem (achievement and recognition), and self-actualization (realizing full potential) needs.
Antworten
  • Aldefer's ERG
  • McClelland's Learned Needs
  • Maslow's Heirarchy

Frage 80

Frage
Which of the following collapses Maslow’s five needs into three: existence (safety and physiological needs), relatedness (belongingness), and growth (esteem and self-actualization).
Antworten
  • Maslow's Hierarchy
  • Aldferder's ERG
  • McClelland's Learned Needs

Frage 81

Frage
Motivating with the basics includes which of the following? (Select all that apply) :
Antworten
  • Ask employees what their needs are
  • Expect people's needs to stay the same
  • Treat employees like your students
  • Expect peoples needs to change
  • Satisfy higher-order needs first
  • Create opportunities for employees to satisfy higher-order needs
  • Satisfy lower-order needs first

Frage 82

Frage
In terms of the fair decision making processes, what is the difference between distributive justice and procedural justice?
Antworten
  • They are the same except that procedural justice is more structured.
  • Distributive justice is the degree to which outcomes and rewards are fairly distributed or allocated while procedural justice is the perceived fairness of the process used to make reward allocation decisions
  • Disruptive justice is the perceived fairness of the process used to make reward allocation decisions while procedural justice is the degree to which outcomes and rewards are fairly distributed or allocated
  • Procedural justice does not exists.

Frage 83

Frage
Reinforcement always deals with a consequence. If I did something good, I get something good. If I did a bad job I don’t get my something good. There is always a consequence or outcome when managing people and using this theory.
Antworten
  • True
  • False

Frage 84

Frage
There are four components to the reinforcement theory, what are they? (Select all that apply) :
Antworten
  • Punishment
  • Positive reinforcement
  • Extinction
  • Rewards
  • Negative reinforcement

Frage 85

Frage
Bureaucratic control is the use of hierarchical authority to influence employee behavior by rewarding or punishing employees for compliance or noncompliance with organizational policies, rules, and procedures
Antworten
  • True
  • False

Frage 86

Frage
Leadership traits include: (Select all that apply)
Antworten
  • Drive
  • Integrity
  • Self-confidence
  • Emotional-stability
  • Cognitive abilities

Frage 87

Frage
When should you use participative leadership?
Antworten
  • Unstructured tasks
  • Complex tasks
  • Unchallenging taks
  • Structured tasks

Frage 88

Frage
When should you use supportive leadership?
Antworten
  • Structured tasks
  • Unstructured tasks
  • Complex tasks
  • Unchallenging tasks

Frage 89

Frage
When should you use achievement oriented leadership?
Antworten
  • Structured tasks
  • Unstructured tasks
  • Unchallenging tasks
  • Complex tasks

Frage 90

Frage
When should you use directive leadership?
Antworten
  • Unstructured tasks
  • Complex tasks
  • Structured tasks
  • Unchallenging tasks

Frage 91

Frage
What are the five control methods? (Select all that apply) :
Antworten
  • Normative
  • Formative
  • Concertive
  • Stormative
  • Bureaucratic
  • Self-control
  • Performative
  • Objective

Frage 92

Frage
What should we control? (select all that apply) :
Antworten
  • Quality
  • Balanced scorecard
  • Budgets
  • Waste and pollution
  • Quantity
  • Management
  • Customer defections

Frage 93

Frage
Balanced scorecard is the measurement of organizational performance in four equally important areas: finances, customers, internal operations, and enviroment
Antworten
  • True
  • False

Frage 94

Frage
We would all rather die than write this exam at 8am.
Antworten
  • True
  • False
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