Kopieren und bearbeiten

Communication and Negotiation Skills

Beschreibung

Masters Degree MBA Quiz am Communication and Negotiation Skills, erstellt von Clair Hat am 08/05/2016.
Clair Hat
Quiz von Clair Hat, aktualisiert more than 1 year ago
Clair Hat
Erstellt von Clair Hat vor fast 8 Jahre
24
0
0

Zusammenfassung der Ressource

Frage 1

Frage
The communication process starts with the...
Antworten
  • Sender
  • Receiver
  • Communication channel
  • Feedback

Frage 2

Frage
“Communication never stops” the said statement refers which of the following communication principles?
Antworten
  • Dynamic
  • Continuous
  • Circular
  • Unrepeatable

Frage 3

Frage
_________________ is a benefit of effective communication.
Antworten
  • Fosters anger and hostility
  • Produces a basis for misunderstanding
  • Reduces grievances
  • Reduce opportunities for success

Frage 4

Frage
The role of a Figurehead is to....
Antworten
  • Direct and motivate employees
  • Select and train employees
  • Establish networking inside and outside the organisation
  • Perform social and legal duties

Frage 5

Frage
Communicate and transmit information to department outsider is an informational role of a ______________________.
Antworten
  • Spokesperson
  • Monitor
  • Disseminator
  • Leader

Frage 6

Frage
The Negotiator’s decisional role is to _________________________.
Antworten
  • Identify new ideas and implement improvement
  • Represent the organization during negotiation
  • Apply resources and set priorities
  • Deals with disputes and takes corrective action

Frage 7

Frage
“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.
Antworten
  • Levels of responsibility and accountability
  • Organizational culture
  • Organizational Dynamics
  • Personality preferences

Frage 8

Frage
________________ is known as Communicating within ourselves, sending messages to various parts of our body.
Antworten
  • Interpersonal communication
  • Organizational communication
  • Mass or public communication
  • Intrapersonal communication

Frage 9

Frage
Relational barrier to communication refers ___________________.
Antworten
  • Lack of respect
  • Misunderstanding
  • Various forms of fear
  • Information overload

Frage 10

Frage
The two way communication model ends with ____________________.
Antworten
  • Receiver
  • Feedback
  • Channel
  • Medium

Frage 11

Frage
Under barriers to effective communication, source of credibility is described as ________________________________.
Antworten
  • Different individuals can interpret the same communication differently, depending upon experiences
  • Individuals assign an overall worth to a message prior to receiving the entire message
  • The actions and words of the communicator are based on the amount of confidence receivers have in that person
  • Individuals tend to block out new information, especially if it conflicts with existing beliefs

Frage 12

Frage
Which of the following is a communication method?
Antworten
  • In-person meetings
  • Employee handbooks
  • Newsletters
  • All of the answers

Frage 13

Frage
Horizontal communication flow means _________________________.
Antworten
  • Information flows among peer, within a team or group, or across functions in an organization
  • Information flows from higher to lower levels in an organization
  • Information flows from lower to higher levels in an organization
  • Information flows along a predetermined set of links through an organization

Frage 14

Frage
The term ___________________ means infusing communications efforts with an agenda and a master plan.
Antworten
  • Communication plan
  • Strategic communication
  • Simple communication
  • Effective communication

Frage 15

Frage
Which of the elements of a communication strategy allows for the use of various types of communication vehicle?
Antworten
  • Top-down approach
  • Process
  • Budget
  • Feedback

Frage 16

Frage
Strategic communication success steps start with _____________________.
Antworten
  • Attracting the attention of the intended audience
  • Managing audience expectations
  • Motivating the audience to accept the and act on the message
  • Linking the message to the goals of the organization

Frage 17

Frage
_________________ is a pre-final (fourth) rule for crisis communication.
Antworten
  • Speak with one voice
  • Train for a crisis
  • Establish a crisis control team
  • Set specific objectives and principles

Frage 18

Frage
Which of the following is a positive speaking style?
Antworten
  • Pompous
  • Confident
  • Vague
  • Monotonous

Frage 19

Frage
Communication obstacle - prejudice means ___________________________.
Antworten
  • Keeping emotions in check especially in public
  • Show respect for diverse listeners and avoid slang, idioms or metaphors
  • Preconceived opinion that is not based on reason or actual experience
  • An oversimplified opinion, image or attitude that people from a particular group are all the same.

Frage 20

Frage
A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.
Antworten
  • Manuscript
  • Extamporaneous
  • Impromptu
  • Memorized

Frage 21

Frage
_________________ is the ability to accurately receive and interpret messages in the communication process.
Antworten
  • Listening
  • Visual
  • Speaking
  • Feedback

Frage 22

Frage
Which of the following is not a benefit of better listening?
Antworten
  • Promotes problem solving ability
  • Decreases receptiveness to ideas of others
  • Increases self esteem of the other persons
  • Creates empathy with other people

Frage 23

Frage
Which of the following helps to improve the listening skill?
Antworten
  • Review the listening inventory
  • Recognize undesirable listening habits
  • Refuse to tolerate undesirable habits
  • All of the above

Frage 24

Frage
Which of the following is not a guideline for constructive feedback?
Antworten
  • Understand the context
  • Use common language
  • Focus on behavior rather than people
  • Make assumptions

Frage 25

Frage
_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.
Antworten
  • Conflict
  • Negotiation
  • Communication
  • Motivation

Frage 26

Frage
Interactionist (Modern view) of conflict can be defined as _____________________.
Antworten
  • Assumption that all conflict is bad.
  • It is not only a positive force in a group but is also necessary for a group to perform effectively
  • It is used to describe violence and destruction
  • A natural occurrence in all groups and organizations

Frage 27

Frage
__________________ is a dysfunctional aspect of conflict.
Antworten
  • Creativity and innovation
  • Group cohesion
  • Employee Turnover
  • Challenge

Frage 28

Frage
Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.
Antworten
  • Goals and priorities
  • Poorly defined expectations
  • Change
  • Human drives for success

Frage 29

Frage
In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.
Antworten
  • Themes
  • Acronyms
  • Colours and numbers
  • All of the answers

Frage 30

Frage
Conflict can result in ______________________.
Antworten
  • Decreased productivity
  • Higher morale
  • Increase in efficiency
  • Increased productivity

Frage 31

Frage
________________ can damage harmony and productivity.
Antworten
  • Man vs. self conflict
  • Interpersonal conflict
  • Task conflict
  • Man vs. supernatural conflict

Frage 32

Frage
Accommodating style of conflict management can be referred as ___________________.
Antworten
  • People who try to satisfy their own interests at the expense of others.
  • People who seek win-win solutions that incorporate viewpoints of all.
  • People who appease opponents or puts other people’s interest above their own.
  • People who withdraw from a discussion that may result in conflict.

Frage 33

Frage
Which of the following is a communication step to resolve conflict?
Antworten
  • Stay calm and restore order
  • Allow parties to vent, listen carefully
  • Generate solutions, agree on resolution and verify mutual acceptability
  • All of the answers

Frage 34

Frage
____________________ is a process of finding a point of balance between one’s objectives and that of the other party.
Antworten
  • Negotiation
  • Influence
  • Conflict
  • Motivation

Frage 35

Frage
__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.
Antworten
  • Offer and counteroffer
  • Social accounts
  • Information about alternatives
  • Information about outcomes

Frage 36

Frage
________________ Negative word is used when referring to their opponent’s position.
Antworten
  • Generous
  • Tight-fisted
  • Reasonable
  • Even-handed

Frage 37

Frage
____________________ is a discouraging behavior of Non-verbal communication.
Antworten
  • A head nod
  • A hand gesture to continue
  • Smile during the discussion
  • Frown and a scowl

Frage 38

Frage
Following ______________________ is a most effective communication channel for negotiation.
Antworten
  • Face-to-face communication
  • Written communication
  • Email and SMS
  • Teleconferencing

Frage 39

Frage
_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.
Antworten
  • Burned bridge
  • Sinister attribution
  • Squeaky wheel
  • Temporal synchrony

Frage 40

Frage
Which of the following is an unmanageable question?
Antworten
  • Leading questions
  • Planned questions
  • Impulse questions
  • Treat questions
Zusammenfassung anzeigen Zusammenfassung ausblenden

Möchten Sie mit GoConqr kostenlos Ihre eigenen Quiz erstellen? eigenen Mehr erfahren.

ähnlicher Inhalt

Communication Key Words
Becca Westwell
The Process of Communicating
Lindsay Thorpe
Breaking bad news
katherinethelma
Managing Information Systems
Clair Hat
Ethics Quiz
Clair Hat
Operations Management
Clair Hat
Preparing for Presentations
Micheal Heffernan
F214.1 Communication and Homeostasis Biology Revision Cards
Laura Perry
Endocrine System
Riki M
Provide Service to Customers
nancy stokes
Health and Social Care: Communication
RhysWilliams
Bibliothek durchsuchen