Health and Social Care: Communication

RhysWilliams
Mind Map by RhysWilliams, updated more than 1 year ago
RhysWilliams
Created by RhysWilliams over 4 years ago
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Health and Social Care Unit 1
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Health and Social Care: Communication
1 What is communication?
1.1 It is the sending or receiving of information
1.1.1 Four forms:
1.1.1.1 Oral Communication
1.1.1.1.1 1 to 1
1.1.1.1.1.1 Doctor telling their patient about their results
1.1.1.1.2 Phone Call
1.1.1.1.2.1 Organising an appoinment
1.1.1.1.3 Video Call (Skype)
1.1.1.1.3.1 Talking to a patient who may not be able to see their practisioner face to face.
1.1.1.1.4 When is this effective?
1.1.1.1.4.1 When information needs to be shared immediately
1.1.1.1.4.2 If you want to build a good relationship with your patient
1.1.1.1.4.3 When you need to communicate sensitively
1.1.1.1.4.4 If your patient has reading difficulties
1.1.1.2 Computerised Communication
1.1.1.2.1 Emails
1.1.1.2.1.1 Orgainisng an appointment
1.1.1.2.2 Faxes
1.1.1.2.2.1 Sending results
1.1.1.2.3 Text Messages
1.1.1.2.3.1 Organising an appointment
1.1.1.2.4 Computer Check-ins
1.1.1.2.4.1 Saving time for reception
1.1.1.2.5 When is this effective?
1.1.1.2.5.1 When information needs to be shared quickly
1.1.1.2.5.2 When information needs to be accessed in different places (at home or at work)
1.1.1.2.5.3 When you need to be reminded of information in your daily life.
1.1.1.3 Written Communication
1.1.1.3.1 Posters
1.1.1.3.1.1 Important information that can be read in a waiting room
1.1.1.3.2 Leaflets
1.1.1.3.2.1 Important infomation to be read at home
1.1.1.3.3 Letters
1.1.1.3.3.1 Results from a test
1.1.1.3.4 When is this effective?
1.1.1.3.4.1 When information needs to be recorded
1.1.1.3.4.2 When there are instructions that need to be followed
1.1.1.3.4.3 When patients have difficulty hearing
1.1.1.3.4.4 When you require a hard copy
1.1.1.4 Special Measures
1.1.1.4.1 Braille
1.1.1.4.1.1 Communicating with a patient that is blind
1.1.1.4.2 Makaton
1.1.1.4.2.1 Communicating with a patient with learning difficulties
1.1.1.4.3 British Sign
1.1.1.4.3.1 Communicating with a patient that is deaf
1.1.1.4.4 Alphabet Boards
1.1.1.4.4.1 Communicating with a patient that has trouble speaking
1.1.1.4.5 When is this effective?
1.1.1.4.5.1 When a patient requires assistance communicating
1.1.1.4.5.2 If a patient is blind
1.1.1.4.5.3 If a patient has learning difficulties
2 Interpersonal Interaction
2.1 Types
2.1.1 Speech
2.1.2 Language
2.1.2.1 First Language?
2.1.2.2 Dialect
2.1.2.3 Jargon
2.1.3 Non-verbal
2.1.3.1 Posture
2.1.3.2 Facial Expression
2.1.3.3 Touch
2.1.3.4 Silence
2.1.3.5 Proximity
2.1.3.6 Reflective Listening
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