Class 9 202223

Page 7

• A1. C A2. Reading A3. Polite
• B. A1-B3 A2-B4 A3-B2 A4-B1
• C. The following factors affects perspectives in communication:
• 1. Language 2. Visual perception 3. Past experience 4. Prejudice
• 5. Feelings 6. Mechanical Barriers 7. Personal factors

page 8

• C2. Ambiguous communication: Sarah gave a bath to her dog wearing a pink t-shirt. Ambiguity: Is the dog wearing the pink t-shirt?
• Clear communication: He bought a lot measuring 12,000 square metres.
• Complete communication: "Even if you don't have all the information yet, please send me a mail filling me in as much as you can before 6:00 pm. That will be my last chance to check in today."

page 14

• A1. C A2. B A3. A
• B1. Oral or spoken communication is the process in which messages are communicated between the sender and receiver through spoken words.
• B2. Following are the disadvantages of verbal communication:
• (i) Style of writing or speaking may not be understood by the receiver.
• (ii) Cultural differences between the sender and the receiver plays an important role. (iii) Ambiguous words makes it difficult to understand.

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• B3. Written communication can be edited and revised several times before it is sent to ensure the content is most effective. Written communication can be preserved and it can be used as a proof of communication in legal disputes.
• B4. Some common stress reduction techniques are: breathing exercise, positive self-talk, emergency stress relievers and relaxing methods.

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• B5. Advantages of verbal communication are: easy and fast, flexible, morale booster, image building.

Page 18

• A1. D A2 B A3. D A4. B
• B1 B10
• C1. Visual communication involves sending and comprehending messages only through images or pictures. It does not require the knowledge of any particular language to understand it. It is simple, easy to understand and remains the same across different places. example: traffic light signals

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• B2. Non verbal communication conveys our message in a better way. Using the right gesture while speaking makes our message more effective. In some situations where verbal communication is not possible (in a crowded place), non-verbal communication is most suitable.
• B3. The major types of non-verbal communication are: 1. Auditory method
• 2. Body language method 3. Visual method

page 22

• A1. B A2. B A3. C A4. B
• B & C. Do it yourself.
• page 27: A, B & C, do it yourself.

Page 30

• A1. D A2. D
• B1. Phonetics is the study of the sounds that we make while speaking. If we do not pronounce the words correctly, others cannot understand what we are saying. Knowledge of basics of pronunciation (phonetics) helps us to express ourselves in a clear and confident manner.
• B2. The three type of sounds in english language are: Vowels, Dipthongs and Consonants.

Page 34

• A, B and C do it yourself.
• Page 37 A & B - Do it yourself.
• Page 41:
• A1. C A2. B A3. C
• B1. Close-ended questions are questions that can be answered with a 'yes' or 'no'. They are called close-ended questions because the answer options are limited or closed. example: Do you have an AC at home?, Are you married?

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• B2. The answers to an open ended question is open. It is not limited or closed to a particular word. example: What do you like eating for breakfast? or Where are you going now?
• C. Do it yourself.

page 43

• B1. Do it yourself.
• B2. Effective communication is a key to anybody's success. Good communication skills enable us to understand and connect with the people around us and cement our social relationships.
• B3. The 7c's of effective communication are: Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous.

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• B4. Do it yourself.
• B5. The two forms of verbal communication are:
• 1. Oral communication is the process in which messages are communicated between the sender and the receiver through spoken words.
• 2. Written communication involves written or typed words .

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• B6. Public speaking can be a presentation that's given live before an audience. Public speeches can cover a wide variety of different topics. The goal of the speech may be to educate, entertain, or influence the listeners.
• The 3p's are: Prepare, Practice and Perform.
• B7. In our day-to-day life, most communication is done using body movements like facial expressions, hand movements, etc. It is called non verbal communication.

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• B8. The 3 types of non verbal communication are: Auditory method, Body language method and visual method.
• B9. Do it yourself.
• B10. An adverb is a word that modifies a verb, an adjective or another adverb. example: Softly, very, too.

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• B11. Do it yourself.
• B12. The object is a thing or person that receives the action in a sentence. It can be a noun, a noun phrase or a pronoun.
• Objects are of two kinds. A direct object answers the question 'what'. example: I gifted a pen.
• An indirect object answers questions like 'to whom' and 'for whom'. example: I gifted him a pen.

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• B13. In a sentence, when the subject of the verb also performs the actions named in the verb, the verb is said to be in active voice.
• but when we change an active voice into a passive voice, the subject becomes the object and the object becomes the subject.
• example: I compiled the stories. The stories were compiled by me.
• Manisha opened the door The door was opened by Manisha.
• B14. Do it yourself. (see page 25)

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• B15. We need to talk about ourselves when we meet people, especially new people, whom we meet for the first time. Here, we usually start by telling our name, then we come to other things such as what we do, age, where we live and even our likes and dislikes. It is called talking about ourselves.

Lessono 2 Page 46

• A1. B A2. A
• B. Do it yourself.
• D. Self management skill help you to communicate and interact effectively with fellow students, teachers and parents. It also help us to make good decisions and choices.

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• Self management comprises of wide range of skills, attitudes, qualities, experiences and a lot of self-work. It's the ability to mindfully observe our emotions, our reactions to situations and choose what to say and do.

Page 49

• 1. Self awareness is the key to self-management because you can choose how to respond to an emotion actively when you are aware of it. It is the ability to read the situation and then respond to it properly.
• 2. The two type of self awareness are: Internal and external self awareness.
• 3. Do it your self.

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• 4, 5 and 6. Discuss it with your classmates.
• Page 55
• 1. A self confident person has high self confidence in whatever he do.He knows his strengths and weakness well, and have a positive view of himself. He also set realistic expectations and goals, communicate assertively, and can handle criticism.

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• 2. To build self confidence:
• Learn to be more assertive. Give yourself at least equal priority as those you love. Reflect on why you feel bad about yourself and what you can do to change this.
• 3. Those who are high on self confidence can handle difficult situation effectively and can communicate effectively with their fellow classmates, teachers and parents.

Page 57

• A1. D A2. A A3. C
• B1. Yes, it is very helpful to have a series of goals. It keep us organized.
• B2. By nature people are lazy they tend to show happy with whatever they have. That is why they hesitate to set goals.
• B3. We should find a solution to remove that obstacle.

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• 4. Do it yourself. (page 55)
• Page 59
• 1. C 2. D 3. B
• Page 60
• 1. C 2. B

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• B. Personal hygiene includes cleanliness, physical exercise, proper rest and sleep and other habits such as avoiding smoking.
• Social hygiene includes our surroundings and other public places. A good environment has a great impact on the physical and mental condition of an individual. The untidy and improper way of waste disposal in public places, leads to unhealthy conditions.

Page 63

• 1. D 2. A 3. A 4. D 5. C 6. C 7. B 8. A
• 1. Interpersonal skills help us to manage our feelings and our responses to situations and people. Intrapersonal world has a deep effect on our responses, our thinking, our behaviour, our views about ourselves, our arena of emotions and our achievements. It touches upon what is closest to our heart and our values.

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• 2. By applying self evaluation strategies, we can put a check on ourselves, our journey towards our goals. It also help us to monitor the progress and suggest improvements.
• 3.The 4 regions of Johari window are: (do it yourself. page 47)
• 4. Do it yourself. Write 5 points.
• 5. A variety of diseases can be prevented by practising good personal hygiene. Personal hygiene is important because it helps us to remain healthy, happy and confident.

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• 6. We can stay positive by: Start the day in a positive way, Focus on good things, turn failures into lessons, start the day with positive affirmation, practice gratitude, focus on the present, take our time to relax, learn to take feedback.
• 7. The factors that influence self confidence are: early experiences, life experiences, living conditions.

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• 8. Different ways to identify your strengths and weaknesses are: Johari window analysis.
• 9. The steps to become more reflective are: be more organized, be a good listener, take a focused approach, be self motivated, manage your emotions.
• 10. After achieving our goals in life, we can boost our self confidence by setting new bigger goals, regularly monitoring and analyze our previous journey.

Unit 3 ICT skills

• Page 68
• A1. C A2. D
• B1. & B2. write it yourself.
• B3. The purchase and sales of goods in online mode is called e-commerce.
• B4. The major features that have facilitated the use of ICT are: speed, precision and versatility.
• B5. Write from page 67.

Page 70

• A1. TV A2. A A3. A
• B1. B2. B3 (Write yourself page no. 69)
• B4. Google play store helps the Android phone users to install and purchase apps through it.
• B5. page 70

page 72

• A1 B A2. D
• B1. Page 71
• B2. Page 71
• B3. GPS is a navigation system that helps you to find the direction and navigate to specific location with the help of maps. It uses a network of satellites to locate you on the map.

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• B4. Page 72
• Page 80
• A1. D A2. C A3. D A4. C A5. D
• B1. Page 73
• B2. Do it yourself
• B3. Do it yourself

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• B4. This input device scans images from photographs, posters, magazines directly into the computer.
• B5. Do it yourself. Page 74
• B6. Do it yourself. Page 75
• B7. Do it yourself. page 79
• B8. The non impact printers are fast, silent and gives good quality prints.

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• B9. Do it yourself. page 76
• B10. Do it yourself page 77.

Page 90

• A1 B A2. C A3. D A4. C A5. B A6. A A7. C
• B1. A set of programs or applications that are used to perform some specific task or type of work are called software. MS Office, Windows.
• B2. System software is a set of programs that are used to control the operations of the computer system.

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• B3. Write it yourself. Page 82
• B4. Page 86, write it yourself.
• B5. Page 82, write it yourself.
• B6. B7. Write it yourself.
• B8. Page 82 Write it yourself.

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• B9. Page 83, write it yourself
• B10. Page 87 Write it yourself.
• Page 92. 1,2 and 3 (Do it yourself.)
• Page 95. A1. D ​​​​​​​A2. A
• B1. Page 92 B2. Page 94 B3. Page 94

Exercise Page 106

• A1. D A2. A A3. A A4. A A5. B A6. D A7. C A8. C A9. D
• B1. Do it yourself. B2. Page 70 B3. Page 72
• B4. Page 77 B5. Page 77 B6.
• B7. a. Shift key: used to type capital letters.
• b. Enter key: user to write text in a new line.

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• c. Used to erase a character to the left side of the cursor.
• d. Used to erase a character to the right side of the cursor.
• B8. page 92 B9. page 95 B10. page 98 B11. page 104
• B12. page 95 B13. page 97 B14. page 77&78
• B15. Secondary memory is used to store large amunt of data and instructions permanently.

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• B16. page 82 B17. page 105

Intro to IT and ITeS industry, Part B Unit 1

• Page 155
• A1. B A2. D A3. C A4. D A5. B A6. B A7. D A8. B A9. B A10. C
• B1. page 154
• B2. ITES stands for Information Technology Enabled Services. It includes a wide variety of operations which uses information technology to improve the efficiency of an organization. Most of the major companies in the world prefer India for outsourcing IT Enable Services (ITES).

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• B3. ITes can be used in customer relation management, medical transcription, data entry, data processing, software development, data warehousing, IT help desk services, enterprise resource planning and telecommunication services.
• B4. BPO means Business Process Outsourcing and what the industry does is to provide support for other companies. As the name indicates, this is a way for other businesses to outsource tasks to make their processes more efficient.

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• B5.
• Intelligent Finance Operations.
• Sourcing and Procurement.
• Supply Chain.
• Compliance as a Service. ...
• Intelligent Global Business Services.
• Sales & Customer Operations.
• Sales Services & Operations.
• Marketing.

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• B6. B7. page 154, point 3
• B8. E-governance, meaning 'electronic governance' is using information and communication technologies (ICTs) (such as Wide Area Networks, the Internet, and mobile computing) at various levels of the government and the public sector and beyond, for the purpose of enhancing governance.

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• C1. Information Technology includes technologies for information processing that includes software, hardware, communication technologies and related services. While ITes provides a wide range of career options in call centres, accounting, legal services, payrolls, medical bills and coding.
• C2. Page 147
• C3. Business Process Outsourcing has deeply involved in growth of Indian economy. Developed countries establishes their offices in India, assemble, produce goods in India which gives employment to thousands of young and talented youth. It overall develop Indian economy.

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• C4. C5. Do it yourself.
• D1. Do it yourself.
• D2. page 147 D3. Page 149 D4. Do it yourself D5. Do it yourself.

Part B Unit 3, digital documentation

• A1. B A2. C A3. B A4. C A5. B A6. C A7. A A8. A A9. A A10. B
• A11. A A12. A A13. C A14. C A15. D A16. B
• B1. By using cut, paste options, we can move a text from one location to another.
• B2. There are four alignment options: left, right, centre, justify.

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• B3. In a big file it is extremely helpful to find and replace a word.
• B4. 1. Select any shape from the drawing toolbar. 2. Drag and draw on the page.
• B5. B6. do it yourself
• B7. Break feature help us to divide the page.
• B8. Do it yourself.

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• C1. Merging means to join and split means to divide a cell into parts.
• C2. Navigator help us to jump into different sections of a document.
• C3. Do it yourself.
• C4. Same as B4
• C5. Do it yourself

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• C6. C7. Do it yourself
• C8. Merging cell merge 2 cells but merging tables can join two tables.
• C9. Formatting text means to apply various options on plain text to make it beautiful and attractive.
• C10. Write it yourself.

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• C11. Page 194
• C12. The default formatting feature help us to save time by applying common formatting styles to plain text.
• C13. 1.Choose Insert tab, Section option. 2. Click the columns tab and choose number of columns and click OK.

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• C14. 1. On the format menu, use page option. 2. In page style dialog box, click on the page tab and set margins.
• c15. The page style dialog box has several options to apply borders and shading, page margins etc.
• C16. same as C4
• C17. Use Insert menu, special character. In the special character dialog box, choose the symbol and click Insert.

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• D1. Page 220
• D2. 1. Select the text that has to be indented.2. Use format menu, paragraph option. Use Indents and spacing tab, make the necessary changes and click ok.
• D3. Multilevel lists are required at many places where we have various options.
• D4. same as C14

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• D5. same as C1
• D6. The page preview option shows us a preview before printing a document.
• D7. Page 211
• D8. D9. page 206

Unit-5 Digital Presentation

• A1. B A2. D A3. D A4. B A5. D A6. D A7. B A8. B
• B1. 1. Empty presentation 2. From template 3. Open existing presentation
• B2. By pressing Ctrl + S, we can save a presentation.
• B3. In slides pane, click on slide and press delete key.
• B4. By pressing F5 key, we can view a presentation.

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• B6. Do it yourself.(refer page 275 fig 2.3)
• C1. C2. Do it yourself
• C3. Impress is a complete presentation graphics package. It integrates all the tools required to make complete presentations that are professional and creative. It has provisions for word processing, outlining, drawing, adding graphs and charts which make it a simple and easy to use package.

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• C4. do it yourself page 301
• C5. Header and Footer option can be used to insert data like lesson name, book name, authors name, page number etc.
• C6. do it yourself
• C7. Do it yourself
• C8. She can use slide master to bring uniformity in all the slides.

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• C10. (a) Slide sorter view
• (b) rehearse timing
• (c) F2
• D1. A presentation software helps us to build interesting presentations. It has various useful features and tools which helps us to make interesting presentations.

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• D2. Page 286
• D3. To print a presentation:
• 1. Use file tab and print command. 2. In Print dialog box, choose slides to be print and click OK print button.
• Handout gives a visual aid in small size to the viewers but print layout print slides in its actual size.

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• D4. Do it yourself.
• D5. The various components of Impress window are shown on page
• D6. Page 278 (steps to create a presentation using templates)
• D7. Steps to print slides or handouts: 1. Click on file tab, use print option.
• 2. In the print dialog box, choose number of slides to be printed.
• 3. Click print button.

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• D8.page 298 (table borders and background)
• D9. Slide transition takes place while slide changes to next slide but custom animation applies to individual objects of the slide.

Part A Unit-4, Entrepreneurship skills

• A1. In 18th century 2. Enterprise 3. satisfied with routine activities
• 4. Extravagant use of resources 5. trial and error 6. risks
• B1. The distinct features of an enterprise are: (i) It consists of different departments working together. (ii) It makes several useful inputs to produce the best output. (iii) It is a continuous entity.

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• B2. Entrepreneurship is the process of systematic innovation of designing a business plan, launching and running a new business to meet customer needs and to make a profit.
• Enterprise is a bold project that fulfills the needs of the society and contributes towards the overall economic development of a country.
• An entrepreneur is someone who decides to create or run a business, taking calculated risks.

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• B3. Some common skills of an entrepreneur are:
• Patience, Positivity, Hardworking, confidence, open to trial and error, creativity and innovation.
• B4. Entrepreneurs introduce new products and methods of production. The ‘dictionary’ meaning of innovation is “Introduction of new things”. Innovation involves problem solving and entrepreneur is a problem solver. So innovation is the mean of exploiting a business opportunity. All goods and services are produced by combining three factors:
• Natural, physical and mental labour and capital. An innovation is a new combination of these three things.

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• B5. 10 Characteristics of a Successful Entrepreneur
• 1) Creativity
• 2) Professionalism
• 3) Risk-taking
• 4) Passion
• 5) Planning
• 6) Knowledge
• 7) Social Skills
• 8) Open-mindedness towards learning, people, and even failure
• 9) Empathy
• 10) The customer is everything

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• A skillset is an arsenal with which an entrepreneur makes his business work. Human resource management or Social Skills are also needed to be a good entrepreneur. Overall, these make up the qualities required for an entrepreneur to function.
• it requires the following skills:
• Relationship Building
• Hiring and Talent Sourcing
• Team Strategy Formulation

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• B6. See page 114
• B7. Rohit's arguments are safe. He is talking about taking calculated risks, which is an important part of a business.
• B8. See page 114
• B9.See page 116

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• B10. Do it yourself
• B11. Karan wants to start a manufacturing business.