Quiz
Ch.18 Review Quiz
Questions in this quiz (36)
1Managers are:
- AHeld responsible for handling the organization's resources
- BRequired to perform every job in the organization
- CAlways effective leaders
- DNot allowed to make mistakes
2The pracitice of management is:
- ANot afected be new technologies
- BThe same all over the world
- CThe same as it was 50 years ago
- DInfluenced by the context of the organization
3System thinking:
- AIs an objective way of looking at ideas and processes
- BIs outdated and no longer applied in management
- CInvolves planning for computers and technology
- DCan only be effectively applied to the budget process
4A graphic representation of the organization's formal structure is called:
- AThe budget
- BThe mission statement
- CAn organization chart
- DOrganizational values
5The mission statement
- AIs updated regularly as part of the strategic planning process
- BNever changes as it describes what the organization does
- CIs the same for every healthcare facility
- DDoes not contain information about the organixation's customers
6Supervisory managers are primarily responsible for:
- ADeveloping the organization's policies and procedures
- BSetting the organization's future direction
- CEstablishing the strategic plan
- DMonitoring everyday performance
7Developing, implementing, and revising the organization's policies is the role of:
- ASenior managers
- BThe board of directors
- CSupervisory managers
- DMiddle managers
8Ulitimate reponsibility for the operation of healthcare organizations lies with:
- ASenior management
- BThe board of directors
- CAll employees
- DSupervisory managers
9Planning, organizing, controlling, decision making and leadership are the functions of:
- AThe board of directors
- BHuman resources
- CManagement
- DSupervision
10Strategic planning is primarily concerned with:
- AHow the organization will respond to changes in the environment
- BThe budget
- CSetting organizational polices
- DMaking sure the organization complies with laws and regulations
11____ is not a step in strategic planning.
- AAnalyzing budget variance reports
- BDeveloping or revising the values statement
- CDeveloping specific action steps for the upcoming year
- DOfficially documenting the board's approval
12Within an organization it is the supervisor's role to determine:
- AHow staff will be organized
- BStrategic priorites
- CThe overall budget assumptions
- DHow the work will be accomplished by the team
13In modern management theory, control is most important when applied to:
- ADeveloping the organizational chart
- BGetting staff to do their work
- CProcesses and other resources
- DDeveloping an initial budget
14The director of the department is Bob. Sally, the coding supervisor and five other supervisors, report to Bob. Tim and 10 other coders report to Sally. This describes what management concept?
- AChain of command
- BSystems thinking
- COrganization
- DJob design
15Strengthening others by sharing information and power is a characteristic of:
- ASupervision
- BManagement
- CThe organizational chart
- DLeadership
16A summary of the position, a list of duties, and the qualifications required to perform the jobs are all elements of a(n):
- AOrientation plan
- BPerformance review
- CPosition description
- DSchedule
17Performance standards are used to:
- ACommunicate performance expectations
- BAssign daily work
- CDescribe the elements of a job
- DPrepare a job advertisement
18Position descriptions, policies and procedures, training checklists, and performance standards are all example of:
- AHuman resource tools
- BOrganizational policies
- CStrategic plans
- DItems on a training checklist
19Procedures should be complete enough so that:
- AThere is no need for policies
- BThere is never any need to improve the process
- CThere is no need to train a new employee
- DAnyone generally competent for that position can perform the task
20The department's orientation checklist would not include a:
- AReview of communication policies
- BDiscussion of problem employees
- CDescription of how to request time off
- DReview of department goals
21During training, the employee should be:
- AAllowed to work without supervision
- BExpected to make no mistakes
- CEncouraged to ask questions
- DEvaluated for productivity
22Teams often fail to succeed when:
- AThe leader dominates the team
- BThe team has chosen an effective leader
- CThe team members care about the outcomes
- DDifferences of opinions exist within the group
23Setting a clear deadline is an important step in:
- ABudgeting
- BDelegation
- CStrategic planning
- DSchedule development
24Discovering each individual's talent and maximizing them in the role of the:
- ATeam members
- BSenior manager
- CBoard of directors
- DCoach
25Periodic performance reviews:
- AEncourage good performance
- BTake the place of annual reviews
- CAre the only opportunity to discuss performance
- DAre only important when there are problems
26Disciplinary action:
- AShould vary based on whom the employee reports to
- BCannot be taken when employees are unionized
- CShould be taken whenever there is a performance problem
- DShould be documented at each step
27Constructive confrontation is one form of:
- ABudgeting
- BPlanning
- CPerformance evaluation
- DConflict management
28Grievance procedures
- ADo not concern the supervisor
- BVary with each individual
- CAre defined in the union contract
- DAre the same in every work setting
29On-the-job training:
- AIs one option for staff development
- BIs only used for new employees
- CInvolves formal classroom lectures
- DUses stimulations as a learning tool
30During times of change, it is important for the supervisor to:
- ABe less availiable
- BHold on to the vision
- CAvoid discussing the change with staff
- DStop delegating decision making to others
31During times of change, it is important for the supervisor to:
- ABe less availiable
- BHold on to the vision
- CAvoid discussing the change with staff
- DStop delegating decision making to others
32During times of change, it is important for the supervisor to:
- ABe less availiable
- BHold on to the vision
- CAvoid discussing the change with staff
- DStop delegating decision making to others
33The buget:
- AIs the financial plan for the coming time period
- BAlways beings January first
- CIs done once a year and then forgotten
- DUsually is completetd by the finance department
34Zero-based budgeting is not:
- ADone by projecting a percentage increase from historical results
- BBased on work volume and unit costs
- CAn option for budget preparation
- DUseful in budgeting some supply costs
35Before beginning to budget at the department level, it is important to understand:
- AWhen monthly reports will become available
- BWho will give the budget presentation
- CHow much each supply will cost during the upcoming year
- DWhat the organization's budget assumptions are
36Monitoring ongoing revenues and expenses and verifying actual expenses are important steps in:
- AThe hiring process
- BPersonnel management
- CFinancial control
- DLeadership
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- Health 110 Quiz on Ch.18 Review Quiz, created by Kissandra C on 01/07/2013.
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- Kissandra C
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- English
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