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Restaurant And Food Service
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Questions in this quiz (89)
1Basic torts relating to businesses often involve disputes concerning.
- Aemotional stress.
- Bassaults.
- Cdefamation.
- Dcontracts.
2A primary responsibility of administrative law is to
- Aestablish congressional/parliamentary committees.
- Benforce agency regulations.
- Cinterpret constitutional laws.
- Doverturn lower courts' decisions.
3Which type of hotel security standard involves employing armed security guards in high-crime areas?
- APersonnel-related
- BPhysical-related
- CProperty-related
- DProcedure-related
4Products that go straight from producers to consumers are using __________ channels of distribution.
- Aunsatisfactory
- Bindirect
- Cunusual
- Ddirect
5The dealers who are authorized by manufacturers to distribute the manufacturers' products are the ones
who usually are negatively affected by- Avolume buying.
- Bpersonal selling.
- Cgray marketing.
- Dsale pricing.
6What is an effective technique for employees to use to extract relevant information from written
materials?- ATake notes while reading
- BAsk frequent questions
- CDevelop a rough outline
- DSkim through chapter titles
7 What is an effective way to support and encourage someone who is talking to you?
- AAvoid making any noise while the speaker is talking
- BInterrupt the speaker to debate what s/he has said
- CClap as the speaker makes each of her/his main points
- DMake comments such as “yes” or “I see” occasionally
8An important guideline for effective listening is to
- Afocus on details rather than key points.
- Bpractice active listening.
- Cconcentrate on the speaker's posture.
- Dthink about what you are going to say next.
9What is the most appropriate closing to include in a response to a customer's e-mail inquiry for product
information?- AOn behalf of LVN Industries, thank you for your order. Your confirmation number is 243597.
- BThank you for your interest in XWQ products. Please let me know if you have any additional
questions. - CWe apologize for the inconvenience and will send a corrected invoice to you within 24 hours.
- DThe model 2CR is available in three colors—red, black, and white. Reply by e-mail with the color
that you want.
10Why is it often important to take notes during meetings or presentations?
- AAudience needs something to do.
- BSpeaker is difficult to understand.
- CInformation will be needed later.
- DWriting keeps the mind focused.
11When writing a business report, Thomas might check his writing and style manual to determine the
- Asynonyms for common words.
- Bbest way to set up tables using computer software.
- Cformal definitions of important terms.
- D appropriate way to cite his resources.
12Which of the following components of a business letter includes the date:
- ABody
- BInside address
- CHeading
- DSalutation
13Which of the following is the most appropriate method for supervisors to use when communicating about
personal or confidential issues with individual employees:- ACompany newsletter
- BFace-to-face meeting
- CTelephone conference call
- DStaff memo
14While working as a motel desk clerk, you have directed newly registered guests to an occupied room.
The guests return to the front desk rather upset. You should immediately- Ablame the reservation system.
- Bblame the room-numbering system.
- Cask them to check the room again.
- Dapologize to the guests and reassign them.
15 A good way for salespersons to prevent customer complaints is by
- Apressuring customers to buy quality products.
- Bshowing customers high-priced products.
- Caccurately determining each customer's needs.
- Dasking the customer a lot of personal questions.
16What is an important aspect of a customer-centric business?
- AReducing the number of touch points with customers
- BLimiting the employees' decision making
- CBeing satisfied with the status quo
- DAligning business activities with customer needs
17Transportation routes, rates, and services may all be regulated by
- Alaws.
- Blevel of service.
- Ccompetition.
- Dintermediaries.
18When Angela spent her birthday money on a designer handbag, the opportunity cost was
- Aworking out at the gym.
- Bhanging out with friends.
- Creading a book.
- Dbuying concert tickets.
19What usually results when business operations and procedures are efficient and economical?
- AConsumers can buy quality products at competitive prices.
- BConsumer prices are raised to increase profits.
- CMore equipment is needed to produce finished products.
- DMonopolies can give all businesses a greater share of the market.
20Which business activity provides the connecting link between the business and its customers?
- AMarketing
- BFinancial analysis
- COperations management
- DStrategic management
21Which of the following is an advantage of using the divisional organizational structure:
- A It can create better customer experiences.
- B It's unpredictable in nature.
- CIt balances conflicting organizational objectives.
- DIt can encourage competition.
22The freedom to compete is a characteristic of businesses that operate in a(n)
- Acommunist economy.
- Bmarket economy.
- Cimperial political environment.
- Dindependent society.
23 Research and development speed up production by
- AProviding employees with adequate job training.
- BSimplifying existing products.
- CLimiting inflation.
- DReviewing company goals with employees.
24Megan is a computer sciences specialist looking for a job while the economy is experiencing a recession.
She interviews for two jobs: one with a well-respected firm that has been around for 20 years, and
another with a firm that in six months will open its doors for the first time. Which of the following is NOT
an advantage of taking a job at the new company:- ALess competition
- BLower costs
- CGreater pressure to expand
- DEasier to keep employees
25Which of the following factors can lead to a lower standard of living for all Americans:
- AA limitation on imports
- BAn increase in exports
- CA strong U.S. dollar
- DAn unfavorable balance of trade
26Why is cheating unfair to the one who cheats?
- AThe cheater gets a good grade.
- BThe teacher thinks the cheater studied.
- CThe other students' scores are affected.
- DThe cheater hasn't learned the material.
27Self-control can help you to enjoy greater professional success by helping you to avoid
- Ainteracting with others.
- Bremaining calm when provoked.
- Cbuilding a reputation.
- Dmaking mistakes.
28Admitting that you made a mistake can be difficult because making a mistake is so
- Aembarrassing.
- Bcommon.
- Cordinary.
- Dpredictable.
29Considering your words carefully before saying them is known as
- Aaccepting your own emotions.
- Bspeaking tactfully.
- Cmaking assumptions.
- Dbeing creative.
30 Which of the following is evidence that diversity cannot be avoided:
- AThe value placed on individualism
- BStereotypes and prejudices
- CLanguage barriers
- DThe demographic makeup of today's workforce
31An activity that helps you prepare your responses to different negotiating styles is called
- Amode reflecting.
- Brole playing.
- Creasoning.
- Dbrainstorming.
32Which of the following is an example of a conflict response mode:
- AMeditation
- BFrustration
- CAvoidance
- DExclusion
33Which of the following will help you to be a good team member:
- AResponding quickly to others' comments
- BListening to what others have to say
- CDominating the group by constantly talking
- D Interrupting when you have something to say
34What is the “Plan B” for a group trying to reach a consensus?
- AThe second option on the list of alternatives
- BThe second method of decision making
- CThe second principle of the ground rules
- D The second point on the list of agenda items
35 Every year since she was born, Sophia's grandparents invested $100 on her birthday. Sophia is now 18
and the investment has grown large enough to pay for most of her college expenses. Her grandparents
explain that this is because her money has grown in two ways: by earning interest, and then by earning
interest on that interest. This is an example of- Apresent value.
- Bsimple interest.
- Ccompound interest.
- Dinflation.
36Using a credit card is
- Aa privilege reserved for working adults.
- Ba good way to pay for impulsive purchases.
- Can inexpensive way to borrow money for an extended period.
- Dlike getting a free loan if you pay the balance each month.
37 Why is it important to read and reconcile bank statements?
- ATo make a deposit
- BTo calculate interest
- CTo withdraw excess money
- DTo balance an account
38One way to reduce the risk of identity theft is by
- Astoring passwords on web browsers.
- Bdisabling computer virus software.
- Cshredding old bank statements.
- Dphotocopying credit-card receipts.
39 Since Logan is willing to accept a moderate or high risk in exchange for the potential of a moderate or
high return, he should invest his funds in- Astocks.
- Bbonds.
- Csavings accounts.
- Dcertificates of deposit.
40Buying insurance is one way that businesses manage
- Arisk.
- Bcoverage.
- Cinjury.
- Ddamage.
41Accounting software applications facilitate a business's ability to efficiently track income and expenses,
manage inventory, and- Aorganize media transcripts.
- Bplan work projects.
- Cestablish insurance policies.
- Dprocess payroll.
42 Interest a business earns from its bank accounts is included in which category of the income statement?
- AGross sales
- BNet income
- CAssets
- DRevenue
43A tool that businesses can use to orient new employees is a(n)
- Aemployee handbook.
- Bexit interview.
- Cjob résumé
- D performance appraisal.
44 How could the corporate headquarters of a national restaurant chain use the U.S. Census data that it
obtained online?- ATo determine if the market wants a new restaurant in the area
- BTo determine what type of restaurant to open in a geographic area
- CTo determine if the zoning laws in a certain geographical area are reasonable
- D To determine where to locate a new restaurant based on population growth
45Rochelle is conducting telephone interviews to determine the demand for a new water park in the
Nashville area. To more effectively sequence her questions based on the respondents' answers to earlier
questions, Rochelle should use __________ software.- Arandom-digit dialing (RDD)
- Binterviewing user interface (IUI)
- Ccomputer-assisted interviewing (CAI)
- Ddecision support system (DSS)
46Which of the following would best enable a hotel to assess its business guests' ongoing behavior:
- ASales records
- BFocus groups
- CTest markets
- DVouchers
47Calculate the range if 30 customers visit a business two times a month, 45 customers visit the business
three times a month, 55 customers visit the business four times a month, and 20 customers visit the
business five times a month.- A4
- B2
- C3
- D5
48When citing research findings during an oral presentation, the presenter should make sure that the
information is- Aaccurate and creative.
- Brelevant and timely.
- C interesting and current.
- Dobjective and superficial.
49What marketing function directly affects how well a product will sell and the amount of money the
business will make?- AChannel Management
- BPromotion
- CProduct/Service Management
- DPricing
50A person who promotes Walt Disney theme parks is marketing a(n)
- Aservice.
- Bcause.
- Clifestyle.
- Dintermediary.
51One of the main purposes of target marketing in the travel and tourism industry is to
- Adevelop partnerships with suppliers.
- Banalyze the strengths of the industry.
- Creach the correct market segment.
- Dcreate interesting travel themes.
52What portable device can businesspeople use to store electronic documents, so they can later retrieve
them from other computers?- AAudio tape
- BCamera film
- C Flash drive
- DComputer battery
53What is an advantage to a company that effectively manages its business information?
- AIncreases information overload
- BEliminates customer dissatisfaction
- CSaves time and money
- DReduces the need for compliance
54Which of the following is an important component of computer systems:
- AInternet
- BSoftware
- CWebsite
- DE-commerce
55Which of the following is true regarding most word-processing computer applications:
- AA document can be changed while the user is viewing it on a monitor
- BA spell check is automatically conducted on every document.
- COnce a document has been saved, it cannot be reformatted.
- DThe use of word processors reduces the time needed to conduct project research.
56What is an important consideration when selecting graphics and posting them on a business's website?
- ADescriptive links
- BFont size
- CDownload time
- DLog files
57To increase efficiency among channel members, which type of software allows for the secure transfer of
information via the Internet:- AInternet service provider
- BIntranet system
- C Virtual private network
- DClient network
58A new law was passed that affects the type of personnel records Germaine must keep at his financial
services company. This is an example of which influence on the selection of records that businesses
keep?- AIndustry
- BLeaders
- CRegulations
- DSize
59Cultural
- ACultural
- BEnvironmental
- CTechnical
- DDemographic
60Health and safety regulations in business usually require businesses to
- Areport workplace accidents.
- B inspect office facilities.
- C hold regular safety meetings.
- Dpurchase fireproof supplies.
61Which of the following is a technique that employees can use to help prevent accidents in the workplace:
- APlan job training programs.
- BFollow safety instructions.
- CDevelop operating guidelines.
- DComplete necessary paperwork.
62 Which of the following is NOT something you need to complete your project:
- ASponsors
- BTools
- CPermission
- DMoney
63A project manager may schedule a meeting with his project team when closing the project to
- Adetermine project priorities and processes.
- Bestablish the project's long-term goals.
- Cdelegate the project's tasks to team members.
- Devaluate the project's successes and obstacles.
64 Claire is responsible for maintaining an inventory of routine office supplies for a small business. To
determine the optimal level of inventory of each item to keep on hand, Claire should consider the- Abusiness's budgeting method
- Bemployees' individual preferences.
- Caverage product usage amount per month.
- Dvendors' daily sales promotions.
65What is one of the most important components of the production process?
- AInputs and outputs
- BGoods and services
- CNew technology
- D Human resources
66Which of the following is an example of a quality control method used in the workplace:
- AAn accounts receivable employee submits a weekly report.
- BA factory production line makes 2,465 widgets per minute.
- CAn advertising manager corrects a copywriter's ad copy.
- DA human-resources manager completes paperwork for a new hire.
67When a purchasing agent ordered products for a national park's gift shop, s/he agreed to the terms
F.O.B. destination. What can the purchasing agent expect as a result of these terms?- A The purchasing agent will pay shipping charges from the vendor's shipping point.
- BThe vendor will pay shipping charges to the national park's gift shop.
- CThe park will not be charged shipping charges since it's a government agency.
- DThe transportation company will pay shipping charges to the park's destination.
68Which of the following instructions should the manager stress during security training as the business's
main objective during a robbery:- A Preventing the robber from getting the cash
- B Looking the robber directly in the eyes
- C Asking the robber to repeat his/her request
- DSafeguarding customers and employees
69Which of the following is a true statement about sleep:
- AThe amount of sleep you get does not affect your health.
- BThe amount of sleep people need varies from person to person.
- CGoing to bed early will ensure that you get enough sleep.
- DEveryone needs eight hours of sleep each night.
70Which of the following techniques for developing ideas is especially useful for project planning:
- ARedefining
- BForced ambiguities
- CColor coding
- DConcept mapping
71Which of the following is not a time waster:
- A Refusing to delegate
- BRequiring 100% accuracy on all work
- CSubmitting work with errors
- DBuilding in planning time
72What should individuals take into consideration when researching employment opportunities in business?
- AFuture outlook
- BVacation time
- COffice environment
- DSafety program
73Which of the following would indicate that a job applicant is more likely to make mistakes on the job:
- AThe applicant does not provide references.
- BThe cover letter lacks the applicant's signature.
- CThe résumé contains misspelled words.
- DThe applicant did not complete his/her college degree.
74To take advantage of work-related networking opportunities, a businessperson might benefit by
- Ajoining a professional organization.
- Bparticipating in an online social network.
- Cdeveloping a creative résumé and cover letter.
- D planning a meeting with a sales trainer.
75Melanie recently graduated from college with a degree in hospitality management and has good
organizational, communication, and management skills. Melanie enjoys traveling, sailing, and planning
social events. Which of the following jobs in the hospitality and tourism industry best matches Melanie's
skills and interests:- AHotel food and beverage manager
- BCruise director
- CResort housekeeping manager
- DShip safety officer
76What is the typical effect of an economic slowdown on the hospitality industry?
- AAn increase in the number of guests and a decrease in the number of rooms available
- BA decrease in the number of guests and an increase in the number of rooms available
- CA decrease in the number of guests and a decrease in the number of rooms available
- DAn increase in the number of guests and an increase in the number of rooms available
77Because of regular changes in the supply of and demand for hotel rooms, prices for rooms are often
- Anegotiable.
- Bconsistent.
- Cclassified.
- Dimprecise.
78A representative from a local distributor shows you calendars featuring photos of the most scenic
locations within the community, a board game developed by the local chamber of commerce, a Fourth of
July banner, and a holiday ornament designed by senior citizens. If your Welcome Center specializes in
selling community-based products that can be promoted throughout the year, which would you buy?- AHoliday ornament
- BCalendar
- CBanner
- DBoard game
79Which of the following is an example of a product in the travel and tourism industry:
- AAn inquiry about flight schedules
- BA brochure explaining cruise options
- C A fly-drive vacation package
- DA confirmation letter to a customer
80To inspect and evaluate the available colors and quality of a vendor's table linens firsthand, a resort's
purchasing manager might ask the vendor to provide- Acustomer testimonials.
- Bfabric samples.
- C product warranties.
- Dsubstitute products.
81Buyer Jones is negotiating a contract to purchase a large quantity of products from Seller Brown. There
are several things Jones wants Brown to agree to before Jones will agree to buy. What is this buyer
asking for?- AConsequences
- BConcessions
- CCommitments
- DCommissions
82One reason why it is important for a business to be involved in community activities is because this
involvement often- Arequires employees to donate their time.
- Bsets the business apart from competitors.
- Chelps the business to test new products.
- Dallows customers to meet top management.
83Four Seasons Hotels and Resorts, which prides itself on its extensive collection of art and artifacts, has
created a series of audio programs featuring discussions with art experts about works of art found at Four
Season Hotels and Resorts around the country. These recordings, available in several different formats,
are available for download at the company's website. Which of the following terms best describes these
audio programs:- APodcasts
- BSocial media
- CBlogs
- DAd serving
84A business that asks customers to forward an email to their friends or associates is engaged in
- Adirect advertising
- Bviral marketing.
- Cimage building.
- Dsuggestion selling.
85What type of mobile-gaming application is likely to appeal to NASCAR fans?
- ATennis
- BFlag-football
- CAuto-racing
- DGolf
86 Why would a graphic designer for an amusement park find the color image of the park on a computer
screen to be different from the park's actual color?- AColor rendition requires CAD-CAM capabilities.
- BThe color wheel was not compared with the computer image.
- CSoftware lacks the capability to depict true colors
- DColor reproduction processes define different visible areas.
87 Following a stay at a beach resort, a guest wrote a positive review of it on the Orbitz website. This is an
example of a(n)- Aword-of-mouth (WOM) strategy.
- Bout-of-home advertisement.
- Cpress release.
- Dcommunity-involvement activity.
88In a movie that's about to be released, the main actors stop their car in front of a billboard for
InterContinental Hotels. For the audience, this is an example of- Aspecial events.
- Bout-of-home advertising.
- Cpersonal selling.
- Dproduct placement.
89Which of the following is most likely to be characteristic of an effective advertising headline:
- AMultiple typefaces
- BSimple, common words
- CMore than eight words long
- DAvoidance of brand name
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- Deca Comp study
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- dragonslayer7516
- Language
- English
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