Quiz
Pega CSA 8.6 Part 1
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Questions in this quiz (56)
1Which three authoring workspaces are found in Pega Platform? (Choose Three)
- ADev Studio
- BData Studio
- CAdmin Studio
- DApp Studio
- EAccess Manager
2App Studio is a development workspace designed for business analysts and front-end developers.
- ATrue
- BFalse
3Select the development approach for the correct description box.
- ATraditional development (1)
- BTraditional development (2)
- CTraditional development (3)
- DTraditional development (4)
- ETraditional development (5)
- FPega low-code development (1)
- GPega low-code development (2)
- HPega low-code development (3)
- IPega low-code development (4)
- JPega low-code development (5)
4Select the studio name for the correct description
- APREDICTION STUDIO (1), ADMIN STUDIO (2), APP STUDIO (3), APP STUDIO (4), APP STUDIO (5), DEV STUDIO (6)
- BPREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), APP STUDIO (5), ADMIN STUDIO (6)
- CPREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), APP STUDIO (5), APP STUDIO (6)
- DPREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), DEV STUDIO (5), APP STUDIO (6)
- EPREDICTION STUDIO (1), ADMIN STUDIO (2), DEV STUDIO (3), APP STUDIO (4), DEV STUDIO (5), PREDICTION STUDIO (6)
5In the Address change microjourney, a customer service agent walks the customer through the process of changing their address. The customer service agent and the customer access separate web portals. Drag the following items to the appropriate drop zone.
- AAgent Web portal &Customer service agent
- BCustomer & Customer web portal
- CCustomer web portal & Agent Web portal
- DCustomer & Customer service agent
- EAgent web portal &Customer service agent
- FAgent web portal & Customer
- GAgent web portal & Customer web portal
- HCustomer web portal & Customer
6Consider a Postal address verification microjourney. In this microjourney, customers enter their mailing address in a web portal, and Pega Platform verifies whether the mailing address is valid by using the Postal Service database. Drag the following items to the appropriate drop zone.
- AMailing address
- BPostal Service
- CCustomer web portal
- DCustomer
- EMailing address
- FPostal Service
- GCustomer web portal
- HCustomer
- IMailing address
- JPostal Service
- KCustomer web portal
- LCustomer
- MMailing address
- NPostal Service
- OCustomer web portal
- PCustomer
7Choose the correct statements. (Four)
- AProcesses contain a series of stages
- BAn abstract model of a business transaction is a case type, while a case represents work that delivers a meaningful outcome.
- CStages are the first level of organizing your work in a case
- DProcesses are the first level of organizing your work in a case. Then you organize your work by using stages
- EProcesses contain a series of steps or tasks
- FA step is an action that can be performed by the system only
- GA step is an action or a task performed by the system or users
- HA step is an action that can be performed by the users only
- IA case type is a case instance, which represents work that delivers a meaningful outcome.
8A car insurance company assigns a claim number to each new claim. Next, a claim representative confirms all persons involved and what occurred at the accident. After confirming accident details, the company reviews the damage to the vehicles. Then, the company decides fault and notifies the responsible person. Finally, the company sends payments and resolves the claim.
- AClaim Review
- BDescribe Damage
- CSend Payments
- DInspect Vehicle
- EClaim Review
- FDescribe Damage
- GSend Payments
- HInspect Vehicle
- IClaim Review
- JDescribe Damage
- KSend Payments
- LInspect Vehicle
- MClaim Review
- NDescribe Damage
- OSend Payments
- PInspect Vehicle
9Check your knowledge with the following interaction. Drag the items at the top to the appropriate use case.
- AMulti-step form
- BOther use case
- CMulti-step form
- DOther use case
- EMulti-step form
- FOther use case
- GMulti-step form
- HOther use case
10Which of the following two statements are true about draft mode? (Choose Two)
- ANever use draft mode when testing your application.
- BYou can check the run-time behavior of your case by running the process, even if the process contains errors.
- CDraft mode is automatically switched off when you save a case if the case processes have no errors.
- DDraft mode flows will run in a production environment.
11When modeling the life cycle of a case, alternate stages ________________________ and ________________________.
- Arepresent exceptions to the normal course of events
- Brepresent a separate, but related, business transaction
- Ccan be reached by user action at runtime only
- Dcan be sequenced into primary stages
12Which is a benefit of using multi-step forms?
- AHelps a single user complete complex tasks by presenting multiple screens in a logical sequence
- BHelps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step
- CProvides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
- DProvides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
13When you configure a multi-step form, where do you identify the navigation template?
- AAt the stage level
- BAt the process level
- CAt the case level
- DAt the assignment level
14In which situation is it appropriate to use a multi-step form?
- AA course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.
- BAn onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
- CA job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
- DAn expense report must be reviewed by an employee’s manager, senior manager, and director.
15You are developing a case type called Assistance Request that handles roadside assistance services. The Assistance Request case type has the following case life cycle. You want the case status to update at each major case milestone. Where in the following case life cycle do you configure the case statuses?
- AResolved-Completed
- BOpen
- CPending-Fulfillment
- DPending-Qualification
- EResolved-Completed
- FOpen
- GPending-Fulfillment
- HPending-Qualification
- IResolved-Completed
- JOpen
- KPending-Fulfillment
- LPending-Qualification
- MResolved-Completed
- NOpen
- OPending-Fulfillment
- PPending-Qualification
16You are creating a case type that handles the onboarding process for new employees. Which case life cycle requirement benefits from instructions?
- AA process where new employees enroll in benefits
- BA Collect Information step where new employees enter their full name, start date, manager, and department
- CA stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee
- DAn Approve/Reject step where the new employee's manager either approves or rejects the software and hardware requests for the new employee
17Adding instructions to a step _____________________________.
- Adescribes the business value of the step
- Bdefines the step
- Cdescribes to users the action to take in a step
- Dinstructs an application developer how to build the step
18A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
- ACase status updates at the beginning of the step.
- BCase status updates at the end of the process containing the step.
- CCase status cannot update automatically.
- DCase status updates at the end of the step.
19Based on the case life cycle below, drag each service-level agreement or action to the matching requirement.
- AProcess goal 2 days, deadline 3 days
- BStep escalation action
- CStep goal one day
20The primary purpose of a service-level agreement is to __________.
- Aassign cases to the appropriate case worker
- Bautomatically change assignment status
- Cgenerate service-level reports
- Dhelp ensure timely completion of work
21The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?
- A60
- B20
- C50
- D10
22The goal milestone in a service-level agreement defines that amount of time ___________.
- Ain which the case or step should be completed
- Ballowed before an assignment is considered overdue
- Cin which the case or step must be completed
- Dallowed for users to advance to the next stage
23Bank Happy provides three types of loans to bank members: home loans, car loans, and personal loans. For each field listed below, select the best field type to capture the user information on the loan application form. Each field type can be used more than once.
- AText Single
- BInteger
- CCurrency
- DPicklist
- EText paragraph
- FText Single 2
24Which of the below statements are true about views? (Choose Two)
- AFields in a view can be marked as read-only.
- BUser can configure calculated fields in views.
- CUser can configure service level agreements in views.
- DUser can configure case status in a view.
25You want users to choose their delivery preferences. The options are Standard, Premium, and Next Day. You use the Data Model tab to create the field. Which field type do you use to define the delivery options list?
- APicklist
- BBoolean
- CUser reference
- DText (paragraph)
26As part of a marina's new client registration case type, users can optionally enter a nickname for their mooring location with a max character limit of 20. What type of field do you configure for users to enter a new mooring location nickname?
- AText (single line)
- BLocation
- CText (paragraph)
- DAttachment
27Which two options are available when configuring a view? (Choose Two)
- AAdd instructions to an assignment.
- BAdd existing fields to the view.
- CCreate a table with field names.
- DReuse saved views.
28Which two statements identify benefits of using calculated fields? (Choose Two)
- ACalculated fields are indicated to users with a special character.
- BCalculations reduce mistakes by avoiding the need for manual computation of values.
- CCalculations update user form content when user complete a step.
- DCalculations automatically update fields whenever input values change.
29What two items describe the function of a calculation network? (Choose Two)
- AAutomatically configure custom calculations.
- BIdentify the relationship between fields.
- CDetermine the calculation function for a group of fields.
- DUpdate all relevant fields whenever a value changes.
30A ticket seller requires a calculated field to find the total cost of tickets purchased, sales tax, and processing fee. Complete the calculation configuration by entering the missing operations (*, /, +, -).
.SubTotal [blank_start]+[blank_end] .Tax [blank_start]+[blank_end] .ProcessingFee- A+
- B+
31Which two of the following are use cases for calculated fields configured with functions? (Choose Two)
- AAn online ordering application calculates the cost for each item type by multiplying the quantity by the unit price.
- BA testing facility wants to know the average score for each test that the facility provides. By test, you can create a test scores list and then use the calculation to generate the results.
- CA courier company calculates the shipping cost based on the selected package service, pickup location, delivery location, type of product, and package weight.
- DA roofing supervisor tracks the amount of time that workers spend preparing and performing jobs. As users enter a duration in each field, the cumulative total calculates in another field.
32You are building a new customer service application in Pega Platform, with a case type that allows customers to submit feedback on orders that they placed with a legacy product application. Customers can specify their preference for the application display, which affects how they enter feedback. The following data objects are necessary:
Customer for customer information and their order history
Products for a list of products that are available for purchase by customers
Feedback for customers to specify the type of feedback that they submit (enhancement, compliment, complaint), and to enter a short description of their feedback
Preference for the user preference for the application display in their browser
How would you source the four data objects?
- AFeedback, Customer
- BProducts
- CPreference, Customer
- DProducts, Customer
- EPreference
- FFeedback
- GFeedback, Products
- HPreference, Products
33Select the most appropriate data relationship type (one)
- ASingle record: Enter vehicle information for an insurance claim and Enter primary driver on an insurance form
Multiple record: Display hotel names, rating, and price per night, Enter scheduling information for each candidate and Display a job applicant's work history - BSingle record: Enter vehicle information for an insurance claim, Enter scheduling information for each candidate and Display a job applicant's work history
Multiple record: Display hotel names, rating, and price per night, Enter vehicle information for an insurance claim and Enter primary driver on an insurance form - CSingle record: Enter primary driver on an insurance form, Enter scheduling information for each candidate and Display a job applicant's work history
Multiple record: Display hotel names, rating, and price per night, Enter vehicle information for an insurance claim and Enter vehicle information for an insurance claim - DSingle record: Enter vehicle information for an insurance claim, Enter primary driver on an insurance form and Display hotel names, rating, and price per night,
Multiple record: Enter scheduling information for each candidate and Display a job applicant's work history - ESingle record: Enter vehicle information for an insurance claim
Multiple record: Enter scheduling information for each candidate, Display a job applicant's work history, Enter primary driver on an insurance form and Display hotel names, rating, and price per night,
- ASingle record: Enter vehicle information for an insurance claim and Enter primary driver on an insurance form
34As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases.
What field type do you configure for this behavior?- AData reference
- BEmbedded data
- CCase reference
- DLookup
35Drag the case type or data object name to the appropriate location in the data hierarchy.
You are designing a customer support request case type. The case type must support customers with multiple addresses and multiple credit cards. What is the appropriate way to set up the data structure?
- ASupport request
- BCustomer
- CCredit Card
- DAddress
36Which statement about single record and multiple record data relationships is true?
- AA single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.
- BA single record data relationship stores data. A multiple record data relationship does not store data.
- CA single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
- DA data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.
37In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?
- AQuery
- BData reference
- CEmbedded data
- DUser reference
38You want to create a list of products and their attributes to distribute with an application. Which method do you use to create the reference data?
- ACreate a Products picklist that contains the list of products and attributes.
- BConnect your application to an external database that contains product information.
- CConfigure a Products data object with a local system of record and add your data records to the Products data object.
- DCreate a case view with fields for the product and product attributes
39Which of the following statements correctly describes data pages in App Studio?
- AData pages are not configurable with a new data source
- BData pages are only available when Pega is the system of record.
- CIn App Studio, data pages identify how to obtain data from a system of record.
- DData pages identify how to render a user form.
40To gain more insight into how the data objects, data pages, case types, and systems of record relate to one another in your application, refer to the Visual Data Model.
- ATrue
- BFalse
41The Integration Designer helps you understand how the data objects, data pages, case types, and systems of record relate to one another.
- ABenefit Plan
- BClaims
- CCustomer Address
42Which three actions can you perform in the following Visual Data Model? Case ID, Case status, and Create Date/Time are system fields. (Choose Three)
- AEdit the Case ID field.
- BEdit the Phone number field.
- CDelete the Email address field.
- DDelete the Case status field.
- EAdd a new field.
43How do data records relate to an application?
- AData records must be stored using a database table for local data storage.
- BData records direct how an assignment moves forward.
- CData records provide access to data that is used to process cases but is not part of an application.
- DData records and data objects share the same role, which is to provide structure for data pages.
44How does assignment routing improve efficiency?
- ABy assigning work to the party in the appropriate time zone
- BBy assigning work to the most senior person in a work group
- CBy assigning work to the currently available party
- DBy assigning work to the most appropriate parties
45Drag and drop the description to the correct routing option.
- ACurrent user
- BSpecific user (Work list)
- CWork queue
46Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
- ARoute the assignment to the user.
- BRoute the assignment to the user’s work group.
- CRoute the assignment to the user’s work queue.
- DRoute the assignment to the user’s manager.
47A company has an HR application that allows employees to submit timesheets, time-off requests, and leaves of absence. The division vice president receives a mobile notification to review and approve all non-medical leaves of absence. How do you support this use case?
- AConfigure an Approval step to route to a specific user.
- BConfigure an Approval step to route using business logic. Enable mobile approval.
- CConfigure an Approval step to route to a specific user. Enable mobile approval.
- DConfigure an Approval step to route to a work queue that all division vice presidents can access. Enable mobile approval.
48Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)
- AEmployees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.
- BCustomers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
- CEmployees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.
- DCustomers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
49A senior engineer approves code changes on a specific part of an application, so those approvals route to their [blank_start]worklist[blank_end]. Other code changes can be approved by anyone on the engineering team, so approvals will route to the team's [blank_start]work queue[blank_end].
- Aworklist
- Bwork queue
50Selecting the Owner participant sends correspondence to the product owner.
- ATrue
- BFalse
51In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
- AAfter the assignment, add a Send Email step.
- BCompose email notifications in the assignments.
- CBefore the assignment, add a Send Email step.
- DEnable assignment notifications for the case type.
52You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?
- ACopy values into the email for the applicant name, loan office, and loan amount.
- BInclude a link to the organization's website page so the user can log in and view their loan information.
- CAdd placeholder text for the applicant's name, loan office, and amount.
- DAdd the applicant's name, loan office, and loan amount properties.
53What is a benefit of Pega Platform low-code development?
- APega Platform low-code development increases both productivity and IT involvement.
- BPega Platform makes low-code development easy for very simple applications only.
- CThe Pega Platform low-code development tools create the code for you.
- DThe Pega Platform user interface allows only low-code users to build applications.
54As part of an insurance claim case type, when field service agents file an assessment, they should select one of ten existing User IDs from a group of claim representatives. What type of field type do you configure to meet this requirement?
- APicklist
- BUser Reference
- CText (single line)
- DBoolean
55What type of step typically requires contextual instructions?
- ACollect Information
- BChange stage
- CSend email
- DCreate case
56A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?
- ARoute the assignment based on an appraiser role.
- BRoute the assignment to the correct work queue based on business logic.
- CRoute the assignment based on appraiser skills.
- DIt is not possible to support this requirement. The router must define a specific work queue.
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- Quiz on Pega CSA 8.6 Part 1, created by Pedro Henrique Lima on 25/08/2021.
- Author
- Pedro Henrique Lima
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- English
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