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C202 - Chapter Questions
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Questions in this quiz (200)
1What is the ultimate goal of human resource management?
- Ato manage risk and retain great employees
- Bto optimize the product testing and development process
- Cto attract and maintain key investment in the company's portfolio
- Dto be the main point of communication with shareholders
2What is best used to help employees understand the HR policies and procedures?
- Aemployee handbooks
- Bunion contracts
- Cvalues statements
- Dcodes of ethics
3Mergers and acquisitions often fail because of ________ issues.
- Aculture
- Bfinancial
- Ctechnical
- Dprocedural
4To expand internationally, _____ have been common organizational strategies.
- Amergers and acquisitions
- Bvalues and achievements
- Cgoals and ambiguity
- Dmotivation and performance
5An organization's ___________ is a system of beliefs about how its employees should be treated.
- Atalent philosophy
- Bbusiness philosophy
- Cstrategic philosophy
- Demployee philosophy
6What tvpe of competitive strategy does a firm have to determine its place in the market?
- Abusiness
- Bfinancial
- Cperformance
- Dmanagement
7Effective HRM systems influence organizational performance in all the following ways except __________.
- Areporting ethical breaches to the Bureau of Labor Statistics
- Bcontributing to revenue growth
- Cincreasing the organization's ability to manage change
- Dequitably linking rewards to responsibility level and performance
8HRM influences organizational performance through its influence on ______________.
- Aefficient systems and processes
- BIT infrastructure
- Cmanagerial decision making
- Dinternal communication methods
9Rewards and incentives given to employees that are not financial in nature, including intrinsic rewards received from the job itself or from the work environment, are called _____________.
- Anonfinancial compensation
- Bdirect financial compensation
- Csecondary financial compensation
- Dindirect financial compensation
10Compensation in the form of retirement planning, vacation time, and health insurance is called ____.
- Aindirect financial compensation
- Bdirect financial compensation
- Cprimary financial compensation
- Dnonfinancial compensation
11Compensation received in the form of salary, wages, commissions, stock options, or bonuses is called
_____.- Adirect financial compensation
- Bsecondary financial compensation
- Cnonfinancial compensation
- Dindirect financial compensation
12To promote and maintain ethical behavior, managers need to provide feedback ___________.
- Aperformance
- Bprogressive
- Cstrategic
- Dcritical
13By providing the raw talent that the systems will equip and manage, staffing influences the effectiveness of which other primary HRM functions?
- Atraining and development and performance management
- Bchange management and succession management
- Cperformance management and strategic management
- Dtraining and development and succession management
14Which primary HRM function involves aligning individual employees' goals and behaviors with organizational goals and strategies?
- Aperformance management
- Btraining and development
- Ccompensation and benefits
- Dsuccession planning
15_____________ planning helps an organization have people ready to assume key positions and reduce transition challenges.
- ASuccession
- BPerformance
- CStrategic
- DChange
16Separations due to poor performance, layoffs, or restructuring are part of which HRM function?
- Astaffing
- Btraining and development
- Cemployee-management relations
- Dperformance management
17Staffing is the process of planning, acquiring, deploying, and retaining employees that enable the organization to meet its talent needs and execute its ____________.
- Abusiness strategy
- Bemployee strategy
- Cmanagement strategy
- Dexecutive strategy
18When an organization adopts a new manufacturing process, which HRM function is responsible for improving employees' skills to meet new needs?
- Atraining and development
- Bperformance management
- Cstaffing
- Demployee-management relations
19The purpose of the organizational function of HRM is to ___________.
- Aattract, hire, develop, reward, and retain talent
- Bdetain, hire, develop, rework, and retain talent
- Cdetain, hire, devise, reward, and refresh talent
- Dattract, hire, devise, rework, and refresh talent
20How can HRM create value within an organization?
- Aby contributing to the execution of its business strategy
- Bby leasing employees to save money
- Cby keeping pay as low as possible
- Dby only hiring people with advanced degrees
21Samuel is the HR Director and will be explaining to new leaders what it means to manage human capital. Which of the following should he include in his description?
all of the above- Asourcing and recruiting the best talent available
- Bproviding training and developmental opportunities
- Cleveraging employees’ current knowledge and skill set
- Dall of the above
22To serve as the foundation of her understanding, LaKita is learning about the six functional areas of human resource management. Which of the following answers is NOT a functional area?
- Aperformance management
- Bhealth and safety
- Ccustomer service
- Demployee-management relations
23Maylee is the CEO of a mid-size manufacturing company in the Northeast and is explaining to shareholders HRM’s relation to business strategy. Which one of the following statements is most accurate?
- AHRM’s relation to business strategy shows that an investment in HRM is not a good expenditure of revenues when compared to other options.
- BHRM policies and practices align with the business strategy and therefore fluctuate to adhere to the competitive environment and immediate business conditions.
- CHRM is a system of beliefs about how its employees should be treated.
- DIn a recent survey, HRM is viewed by 80 percent of executives as less important today than it has been in the past.
24At the annual retreat, Janice presented how the HR department and its human resource management policies add value to the organization and influence organizational performance by ________.
- Adeveloping conventionally accepted policies and procedures
- Bmanaging global business initiatives
- Cdriving collaboration across all organizational departments
- Dimproving efficiency and contributing to revenue growth
25Abigail is managing her employer’s transition from one health insurance carrier to another. If she does the job well, it will require all of the following EXCEPT ________.
- Apresenting employees with directives from leaders who are trying to control expenses
- Bfostering trust among leaders and employees
- Crealizing that successful change rarely occurs naturally or easily
- Dunderstanding that communication has a significant effect on how successful change can be implemented
26As part of his HR duties, Bart wants to reinforce organizational culture through each functional area of HR. Before identifying which type of culture best describes his organization, he decides to do an in-depth study of performance culture, plus these four broad types of organizational culture:
- Aentrepreneurial, bureaucratic, consensual, competitive
- Bperformance, bureaucratic, consensual, competitive
- Cinnovative, associative, consensual, competitive
- Dentrepreneurial, benevolent, communicative, collaborative
27As Training Director, Carol has trained all high-level managers on the five different types of standards that help us evaluate a situation and make an ethical decision. Which ethical standards are described as follows: balances doing the most good and doing the least harm, AND respects and protects the moral rights of everyone affected by the action?
- Acommon good AND virtue
- Bfairness AND virtue
- Cutilitarian AND rights
- Drights AND fairness
28Daniel was explaining to his great-granddaughter, Emma, what things were like when he entered the workforce. Emma notices some striking differences between then and now, and she concludes that most employment laws were created to ________.
- Apromote equal access to employment opportunities
- Bhire minorities regardless of qualifications
- Cclarify the differences of human biases and errors
- Dassess and control organizational risk factors
29Esther and Fredrico have differing views on affirmative action. Fredrico thinks the equality generated from Title VII of the Civil Rights Act of 1964 is sufficient, while Esther thinks there is an ongoing need for affirmative action in order to ________.
- Aprotect union members from unfair employment practices
- Bemploy a rigid quota system to accomplish diversity goals
- Cforce publicly traded companies to hire minorities
- Dcorrect areas of past discrimination
30Geraldo argues that since this law produced equal employment opportunity and five protected classes, it is the most influential federal employment law of them all. Which law is he referring to?
- AEqual Pay Act
- BFair Labor Standards Act
- CTitle VII of the Civil Rights Act
- DAmericans with Disabilities Act
31One of Rebecca’s primary responsibilities as HR Director is to align the organization’s talent to effectively and efficiently accomplish strategic goals. A piece of this alignment is anticipating and making provision for the movement of people into, within, and out of an organization as it relates to the work that must be done; this attention to alignment and labor supply and demand is known as ________.
- Aenvironmental scanning
- Bsourcing and recruiting
- Chuman resources planning
- Dcultural auditing
32Next, Rebecca directs her assistant, Jasmine, to conduct a job analysis by researching information about several front-line jobs. What is the primary outcome of this process?
- Aa detailed job description for new or existing positions
- Ba list of advantages and disadvantages of the positions
- Csubjective information about the requirements of the jobs
- Da performance evaluation for the employees in these jobs
33Kimmie developed an employee ________, which contains an overview of the organization along with expectations and guidelines. She also included dozens of ________ to explain the organization’s position on a variety of topics followed by ________, which outline steps for successful task completion.
- Ahandbook, policies, procedures
- Bcode of ethics, statements, guides
- Cmanual, position statements, protocols
- Dcode of conduct, procedures, policies
34What are the four broad types of organizational culture?
- Aentrepreneurial, bureaucratic, consensual, and competitive
- Badministrative, bureaucratic, consensual, and competitive
- Cadministrative, bureaucratic, consensual, and directorial
- Dentrepreneurial, bureaucratic, consensual, and directorial
35Data consistently shows that people are one of the highest costs of running an organization, and strategic HRM positively ___________.
- Aaffects business outcomes
- Bdisrupts the competition's supply chain
- Cportrays the company to the public
- Dimproves cooperation and teamwork
36How could an organization's culture be defined?
- Aby its norms, values, and assumptions
- Bby its employees, supervisors, managers, and leaders
- Cby its objectives, goals, values, and mission
- Dby its tasks, jobs, responsibilities, and evaluations
37Given that the HRM system strongly influences emplovees' perceptions of the organization's culture, how should employees perceive this culture?
- Asimilarly
- Bdifferently
- Cindividually
- Dunequally
38HR might assist and support managers across the organization with which task?
- Agathering information about individual and team training needs
- Bdeveloping relationships with counterparts at cooperating organizations
- Cconducting an audit to determine customer satisfaction
- Dresearching options for health and life insurance policies
39The standards of moral behavior that define socially acceptable behaviors as right or wrong are Known as ________.
- Aethics
- Bpolicy
- Claws
- Dstrategies
40Which ethical action shows respect and compassion for all others, especially the most vulnerable?
- Acommon good standard
- Butilitarian standard
- Crights standard
- Dfairness standard
41Which ethical action is consistent with certain ideal virtues including civility, compassion, benevolence, etc.?
- Avirtue standard
- Butilitarian standard
- Crights standard
- Dfairness standard
42Rolling out a new benefits program is one of the most common HRM ____________.
- Achanges
- Btheories
- Cstrategies
- Dconcepts
43_____________ is the glue that keeps employees committed to the organization and focused on making the efforts to change successful
- ATrust
- BEthics
- CPerformance
- DDiversity
44During a merger or acquisition, HR should be focusing on _________
efforts.- Atalent planning and retention
- Bethics and diversity
- Cstaffing and performance management
- Dlanguage and policy
45Involving employees in a _____________ management effort can improve their commitment to that change.
- Achange
- Bcontrol
- Cconcept
- Dculture
46Business strategies can be reinforced or undermined by their fit with the firm's ____________.
- Aculture
- Bstrategy
- Cvalues
- Dapproach
47To be most effective, _______ should be tied to business goals and drive employee behaviors
- Ametrics
- Brates
- Crevenue
- Dvacancy
48HR managers assure that cultural issues are recognized and addressed before, during, and after the __________.
- Amerger
- Bplanning
- Cperformance
- Dtraining
49Which type of culture emphasizes formal structures and the correct implementation of organizational procedures, norms, and rules?
- Abureaucratic
- Bentrepreneurial
- Cconsensual
- Dcompetitive
50Effective _____________ planning is essential to the success of a merger or acquisition.
- Atalent
- Bdiversity
- Cperformance
- Dsuccession
51What is the ethical action that best balances good over harm by doing the most good or doing the least harm?
- Autilitarian standard
- Brights standard
- Cfairness standard
- Dcommon good standard
52In some cases, companies are acquired because the acquiring company needs the _________ of the other company.
- Atalent and skills
- Bculture
- Cdiversity
- Dculture and diversity
53Employees need to change their _________ for an organizational change effort to succeed
- Abehaviors and goals
- Bbehaviors and conduct
- Cobjectives and goals
- Dobiectives and conduct
54Employment laws and regulations exist because organizations typically have more ________ than employees do.
- Apower
- Bbias
- Cmoney
- Dethics
55Employment decisions that are objective, merit-based, and use job-related characteristics to determine employment are considered _________ discrimination.
- Afair
- Bpower
- Crational
- Dauthoritative
56Organizations that focus on inclusion and are mindful of the dimensions of gender, nationality, sexual orientation, and disability while remaining sensitive to cultural variations--are practicing ________ awareness.
- Adiversity
- Bemployment
- Cinclusion
- Dinnovation
57The ___________ prohibits retaliation against employees seeking to unionize.
- AWagner Act (National Labor Relations Act of 1935)
- BFair Labor Standards Act of 1938
- CEqual Pay Act of 1963
- DWorker Adjustment and Retraining Notification Act of 1988
58The ___________ established both minimum wage and overtime rules.
- AFair Labor Standards Act of 1938
- BWagner Act (National Labor Relations Act of 1935)
- CEqual Pay Act of 1963
- DWorker Adjustment and Retraining Notification Act of 1988
59Which law prohibits wage discrimination on the basis of sex?
- AEqual Pay Act of 1963
- BWagner Act (National Labor Relations Act of 1935)
- CFair Labor Standards Act of 1938
- DWorker Adjustment and Retraining Notification Act of 1988
60What does the acronym FMLA stand for?
- AFamily Medical Leave Act
- BFamily Medicinal Leave Act
- CFair Medical Leave Act
- DFair Medicinal Leave Act
61Surfing social media sites that might accidentally reveal protected information could jeopardize hiring decisions based on which law?
- AGenetic Information Nondiscrimination Act of 2008
- BWagner Act (National Labor Relations Act of 1935)
- CFair Labor Standards Act of 1938
- DEqual Pay Act of 1963
62Which law guarantees equal opportunity for individuals with disabilities or those who are perceived as having disabilities?
- AAmericans with Disabilities Act of 1990
- BWagner Act (National Labor Relations Act of 1935)
- CFair Labor Standards Act of 1938
- DEqual Pay Act of 1963
63Which are protected characteristics according to Title VII of the Civil Rights Act of 1964?
- Arace, color, religion, nationality, and sex
- Brace, disability, veteran status, and sex
- Ccolor, sexual orientation, and marital status
- Dcolor, pregnancy, nationality, religion, and disability
64The goal of affirmative action is to provide employment opportunities to a _________ class.
- Aprotected
- Bpreferential
- Cproactive
- Dparticular
65Which constitutes affirmative action?
- Arecruiting women and minorities
- Bproviding diversity and inclusion training
- Cdeveloping hiring quotas
- Dcomplying with Title VIl of the Civil Rights Act of 1964
66Federal contractors adhere to _________ because they are required by law to do so.
- Aaffirmative action plans
- Bdiversity awareness
- Caffirmative action awareness
- Ddiversity action plans
67Just being sufficiently bothered by the ________ environment created by behavior including whistling, lewd jokes, foul language, pictures, or emails, can fuel a successful lawsuit.
- Ahostile
- Bquid pro quo
- Cdisparate
- Ddistressed
68___________ can be a victim of sexual harassment.
- AAnyone
- BOnly men
- COnly women
- DOnly individuals of the same sex as the harasser
69Under what conditions can an employer be held responsible or liable for sexual harassment?
- AThe employer did not exercise reasonable care to prevent and promptly correct any harassment.
- BThe employer did not ask employees to complete a sexual harassment questionnaire.
- CThe employer provided a related policy and timely training.
- DThe employer provided counseling for managers about retaliation.
70Intentional discrimination based on a person's protected characteristic is called __________.
- Adisparate treatment
- Badverse impact
- Cdiverse impact
- Ddisparate impact
71An employment practice that has a disproportionate effect on a protected group, regardless of its intent, is referred to as _________.
- Aadverse impact
- Bdisparate treatment
- Cdiverse impact
- Dfraudulent recruitment
72Which bias is being displayed if a person believes they will lose out on future employment opportunities if their employer focuses on hiring more diverse people?
- Aperception of loss
- Bstereotyping
- Cprejudice
- Dignorance
73_____________ often occurs in rejecting an applicant as "overqualified."
- AStereotyping
- BPrejudice
- CPerception of loss
- DIgnorance
74The organization's basic purpose and the scope of its operations is called its ____________.
- Amission
- Bstrategy
- Cvalue
- Dvision
75If an organization uses the principle of taking care of employees to guide its decisions and goals, then this is an example of core __________.
- Avalues
- Bstrategies
- Cvisions
- Dmissions
76The human resource ___________ process reconciles labor supply and demand gaps with action plans designed to help the organization manage anticipated talent surpluses or shortages.
- Aplanning
- Bmanagement
- Cstrategy
- Dforecasting
77A systematic process used to identify and describe the important aspects of a job and the worker characteristics needed to succeed is called _________.
- Ajob analysis
- Bjob enrichment
- Cjob rotation
- Djob enlargement
78Research has shown that organizations that effectively utilize job analyses ___________.
- Afinancially outperform their competitors
- Bprovide workers with greater responsibilities
- Cdiscover the time spent is not worth the return
- Dtypically motivate employees to achieve goals
79Job analysis is used to produce a written explanation of the duties and responsibilities of a job. What is this explanation called?
- Aa job description
- Ba job task
- Ca job statement
- Da job preview
80When an imbalance between labor supply and demand reveals organizational action plans are necessary, what metric is used to develop those plans?
- Aperformance
- Btraining
- Cbusiness
- Djob
81What resource would likely contain disciplinary actions, a code of ethics, an employment-at-will disclosure, and a confidentiality agreement?
- Aan employee handbook
- Ba standard operating procedure
- Ca collective bargaining agreement
- Da job description
82An organizational chart illustrates the chain of command and reporting relationships in an organization, or the formal system known as _____________.
- Aorganizational structure
- Borganizational design
- Cjob analysis
- Djob design
83A _________ is a basic principle or guideline formulated and enforced by an
organization to direct and limit its actions in pursuit of long-term goals.- Apolicy
- Bprotocol
- Cprocess
- Dprocedure
84A directive instructing employees on specific actions to take in order to achieve an objective is a ________.
- Aprocedure
- Bprotocol
- Cprocess
- Dpolicy
85For which purpose could a job analysis be used?
- Ato create employee training plans
- Bto develop core values
- Cto facilitate organizational goal accomplishment
- Dto investigate how work moves through an organization
86What is one reasonable place that polices, procedures, and rules could be located?
- Aemployee handbook
- Bcode of conduct
- Ccompany website
- Djob description
87What is a policy?
- Aa guiding principle that the employer develops to set direction
- Ba statement of what employees are or are not permitted to do
- Can explanation of how, or the sequence of steps, to apply company guidelines
- Da process that facilitates consistency and quality work
88What is a procedure?
- Aan explanation of how, or the sequence of steps, to apply company guidelines
- Ba statement of what employees are or are not permitted to do
- Ca guiding principle that the employer develops to set direction
- Da process that facilitates consistency and quality work
89What is a rule?
- Aa statement of what emplovees are or are not permitted to do
- Ban explanation of how, or the sequence of steps, to apply company guidelines
- Ca guiding principle that the employer develops to set direction
- Da process that facilitates consistency and quality work
90Which statement is a rule?
- AEmployees are not permitted to carry a personal cell phone while on the job.
- BEmployees must ensure restrooms are cleaned on a rotating basis.
- CThe organization is committed to regular and transparent communication.
- DA 401K benefit plan is available to all employees after 90 days.
91The following is an example of a _________ Employees accrue 2.15 hours of
emergency personal time per pay period. On an annual basis, this equates to the equivalent of 56 hours. Employees may use emergency personal time up to 56 hours.- Apolicy
- Bprotocol
- Cprocess
- Dprocedure
92The following is an example of a __________Employees using emergency personal time must call and talk to their supervisor as soon as possible, but no later than one hour after the start of their shift, or they must leave a message for the supervisor with a phone number where they can be reached.
- Aprocedure
- Bprotocol
- C•process
- Dpolicy
93A __________ can be described as a decision already made by an organization, while a _________ is how employees are to complete an action..
- Apolicy; procedure
- Bprocedure; policy
- Cpolicy; rule
- Drule; procedure
94Suzy spends time each morning identifying qualified individuals to recruit for her department. This is an example of _________.
- Asourcing
- Breferring
- Crecruiting
- Dresourcing
95Activities that affect either the number or type of people willing to apply for and accept job offers is referred to as _________.
- Arecruiting
- Bsourcing
- Cresourcing
- Dreferring
96Locating talent currently working for the company that would be a good candidate for another position is called ________.
- Ainternal recruiting
- Bexternal recruiting
- Coutsource recruiting
- Dorganizational recruiting
97Which type of recruiting source targets people outside the organization?
- Aexternal recruiting
- Binternal recruiting
- Coutsource recruiting
- Dorganizational recruiting
98Many firms, particularly those with a philosophy of promoting from within, first try to fill positions using _____ sources.
- Ainternal recruiting
- Bexternal recruiting
- Coutsource recruiting
- Dorganizational recruiting
99Relying exclusively on ______ to fill higher-level positions can limit new insights available to the organization.
- Ainternal sourcing
- Bexternal sourcing
- Cmarketing
- Dorganizational sourcing
100Each quarter Lisa's company asks her to name three people in her department who would make good managers in the future. This is an example of _______.
- Asuccession management
- Btalent management
- Cinternal management
- Dtalent inventory
101The manual or computerized record of employees' relevant characteristics, experiences, and competencies is called _____.
- Atalent inventory
- Bsuccession management
- Cinternal management
- Dinternal inventory
102_______ systems are used to communicate information about job openings to employees.
- AInternal job posting
- BSuccession management
- CTalent inventory
- DInternal management
103What is a drawback of recruiting externally?
- AIt typically takes longer to hire and train external recruits.
- BExternal recruitment yields a potentially more diverse talent pool.
- CInternal recruits have a diminished awareness of corporate culture.
- DIt saves money since internal recruits negotiate for higher salaries.
104Sometimes _________ a poor fit is even more valuable than _________ good performers.
- Anot hiring; hiring
- Bhiring; hiring
- Chiring; not hiring
- Dnot hiring; not hiring
105The fit between a person's abilities and the job's demands and the fit between a person's desires and motivations and the job's attributes and rewards is called ___________ fit.
- Aperson-job
- Bperson-group
- Cperson-organization
- Dperson-attitude
106A match between an individual and his or her workgroup and supervisor is called _____ fit.
- Aperson-group
- Bperson-job
- Cperson-attitude
- Dperson-organization
107______ fit is how well an individual's values, attitudes, and personality fit with the
organization's values, norms, and culture.- APerson-organization
- BPerson-job
- CPerson-group
- DPerson-attitude
108Research suggests that _____________ fit refers in part to the fit between a person's motivations and the rewards offered by a job.
- Aperson-job
- Bperson-group
- Cperson-organization
- Dperson-attitude
109______ fit includes the employee's relationship with their supervisor.
- APerson-group
- BPerson-iob
- CPerson-organization
- DPerson-attitude
110What type of interview includes asking different candidates different questions and usually does not have standards for evaluating answers?
- Aunstructured
- Bstructured
- Cbehavioral
- Dsituational
111What type of interview has consistent, job-related questions with predetermined scoring keys?
- Astructured
- Bunstructured
- Cbehavioral
- Dsituational
112Given their expense and the legal risks associated with asking nonstandardized questions that have not been proven to be related to job success, ___________ interviews are not recommended.
- Aunstructured
- Bstructured
- Cbehavioral
- Dsituational
113If the interviewer presents a hypothetical scenario and asks the candidate how they might react given the specific circumstances, what type of interview question is being asked?
- Asituational
- Bunstructured
- Cstructured
- Dbehavioral
114Well-developed _________ interviews are usually good predictors of job success.
- Astructured
- Bunstructured
- Cbehavioral
- Dsituational
115John was just called in for his second interview at ABD Company. The interviewer asked John to tell him about a time when he had to write up an employee and explain how he handled the situation. This is an example of which type of interview question?
- Abehavioral
- Bunstructured
- Ccase
- Dsituational
116What kind of interview question gives the candidate a business situation, challenge, or problem and asks them to present a well-thought-out solution?
- Acase
- Bsamples
- Csituational
- Dsimulation
117____________ interview questions are typically used to assess business, reasoning,
presentation, and communication skills and are popular for management consulting and investment banking jobs.- ACase
- BSample
- CSituational
- DSimulation
118The degree of respect and the quality of the interpersonal treatment received during the decision-making process is known as ___________ fairness.
- Ainteractional
- Bdistributive
- Cprocedural
- Dperceived
119If Judy believes that she was not given a fair chance at a promotion because the hiring manager had an implicit favorite and did not give her a chance to demonstrate her skills, she will perceive low _________ fairness.
- Aprocedural
- Bdistributive
- Cinteractional
- Dperceived
120If interviewers are rude or unprepared, if interviews are canceled or rescheduled at the last minute, or if the person negotiating the employment contract is perceived as being unreasonable or unhelpful, this would be considered low ___________ fairness.
- Ainteractional
- Bdistributive
- Cprocedural
- Dperceived
121Given that most applicants for a position do not ultimately get the job, perceptions of ____________ fairness are often low.
- Adistributive
- Bprocedural
- Cinteractional
- Dperceived
122___________ is the next step once the learning objectives are in place.
- ADesigning the training
- BConducting a needs assessment
- CDeveloping learning objectives
- DImplementing the training
123Learning objectives and participants' sensory modality preferences should inform which phase of a training program?
- Adesign
- Bimplementation
- Cevaluation
- Dneeds assessment
124__________ guide(s) the development of the training content and delivery methods.
- ALearning objectives
- BCognitive learning
- CAffective learning
- DPsychomotor learning
125_____________ training is conducted face-to-face. This can include a trainer instructing an
individual or an instructor-led workshop for a group of learners.- AClassroom
- BOn-the-job
- CVirtual
- DExperiential
126Which training method is being used when cadets at a police academy role-play how to make an arrest?
- Aexperiential
- Bon-the-job
- Creaction
- Dkinesthetic
127When a supervisor or coworker demonstrates a task, answers questions, or gives feedback, __________ training has occurred.
- Aon-the-job
- Bclassroom
- Cvirtual
- Dexperiential
128Since Shelly wants to provide the most appropriate global training for her employees who are located in several different countries, she should consider _____ training.
- Avirtual
- Bclassroom
- Con-the-job
- Dexperiential
129A new employee at a fast-food restaurant learned how to run the drive-thru by watching a coworker during the lunch rush, imitating what she did, asking her lots of questions, then practicing while their manager provided feedback. What type of training occurred?
- Aon-the-job
- Bexperiential
- Cclassroom
- Dvirtual
130A sensory modality preference for learning by hearing is called ______ learning.
- Aauditory
- Bvisual
- Ctactile
- Dkinesthetic
131Participant feedback forms are usually used to assess participants' __________.
- Areactions
- Blearning
- Cbehavior
- Dresults
132The benefits an organization receives from a training program are identified during which of Kirkpatrick's levels?
- Aresults
- Breaction
- Clearning
- Dbehaviors
133Which elements are necessary for an effective training program?
- Aneeds assessment, learning objectives, design, implementation, and evaluation
- Borganizational analysis, employee surveys, strategic plans, and efficiency measures
- Creaction, learning, behavior, results, and reinforcement
- Djob analysis, customer surveys, performance appraisals, and skill inventories
134What type of feedback reinforces ethical behavior?
- Aperformance
- Bconstructive
- Cstrategic
- Dcritical
135Incentives tied to organizational goals have a strong effect on employees' _______.
- Abehavior
- Breparation
- Ccompensation
- Dperformance
136Why should managers collaborate with and assist employees in setting goals?
- Abecause organizational success depends on it
- Bbecause it eliminates performance issues
- Cbecause it increases progressive discipline
- Dbecause federal law requires it
137To be __________, results are described in terms of quantity, quality, cost, or timeliness.
- Ameasurable
- Binsubstantial
- Cconcrete
- Dweighted
138The amount and type of work contact an evaluator has with the person being assessed is called task _________.
- Aacquaintance
- Bassessment
- Creviews
- Dinformation
139Which managerial practice reinforces employees' behavior and contributes to goal accomplishment?
- Afeedback
- Brelationship building
- Cprogressive discipline
- Dcourtesy
140Why is feedback important?
- Abecause it tracks an employee's progress in relation to established goals
- Bbecause it reduces the burden for managers to supervise employees
- Cbecause it creates additional opportunities for progressive discipline
- Dbecause it consolidates the amount of data available for managers
141A completed form specifying the problem's history, the employee's explanation, and the company's expectations for change, along with the consequences for not improving in a specified period of time, is given to the employee and placed in the employee's file. Which corrective step is this?
- Awritten warning
- Bcounseling
- Csuspension without pay
- Dtermination
142Which corrective step typically lasts less than a week (usually one to three days)?
- Asuspension without pay
- Bcounseling
- Cwritten warning
- Dtermination
143Which two steps of progressive discipline could an employer choose to repeat?
- Acounseling and written warning
- Btermination and reinstatement
- Csuspension and termination
- Dwritten warning and suspension
144Which of these is not a common obstacle to effective performance management?
- Ahuman capacity limitations
- Bhuman bias and errors
- Clack of communication
- Dlack of accountability
145The ________ effect occurs when one negative factor influences assessments of
other areas of behavior or performance, resulting in an inappropriately low overall performance rating.- Ahorns
- Bcontrast
- Crecency
- Dhalo
146Over- or under-rating someone due to a comparison with someone else is called the ______ effect.
- Acontrast
- Brecency
- Chalo
- Dhorns
147The _________ effect occurs when high ratings are given to someone because he or
she is perceived as being similar to the rater.- Asimilar-to-me
- Bcontrast
- Chalo
- Dhorns
148Which bias or error has occurred when a manager allows a positive characteristic to overshadow and influence an employee's performance evaluation?
- Ahalo effect
- Bleniency error
- Crecency effect
- Dhigh potential error
149_________ is rating all employees in the middle of the scale regardless of their performance.
- ACentral tendency
- BOpportunity bias
- CHigh potential error
- DLeniency error
150Which two things constitute the horns effect when a manager is assessing an employee?
- Aa negative characteristic and a low performance rating
- Ba negative characteristic and a high performance rating
- Ca positive characteristic and a high performance rating
- Da positive characteristic and a low performance rating
151________ reflects ignoring factors beyond the employee's control that influence his or her performance.
- AOpportunity bias
- BCentral tendency
- CHigh potential error
- DLeniency error
152Regularly recording employees' performance can make it easier to recall performance and behavior from earlier in the rating period, which lessens the _________ effect.
- Arecency
- Bcontrast
- Chalo
- Dhorns
153How would a manager who is experiencing the leniency error rate employees' performance?
- Atoo high
- Btoo low
- Cin the middle
- Dtoo high or too low
154_________ is compensation received in the form of salary, wages, commissions,
- ADirect financial compensation
- BIndirect financial compensation
- CBenefits
- DIncentive pay
155_________include(s) all the tangible and financially valued rewards that are not
included in direct compensation, including free meals, vacation time, and health.- AIndirect financial compensation
- BDirect financial compensation
- CIncentive pay
- DBenefits
156Which of the following is a type of indirect financial compensation?
- Abenefits
- Bdirect financial compensation
- Ctotal rewards
- Dwages
157Forms of __________ include casual dress codes and flexible work hours.
- Anonfinancial compensation
- Bdirect financial compensation
- Cincentive pay
- Dindirect financial compensation
158Development opportunities can be considered a type of ________.
- Anonfinancial compensation
- Bdirect financial compensation
- Cincentive pay
- Dindirect financial compensation
159Unlike fixed pay, which pays employees a set amount regardless of performance,
_________ bases some or all of an employee's compensation on employee, team, or
organizational performance.- Avariable pay
- Bbase pay
- Cincentive pay
- Dseverance pay
160________ reward employees based on some specific measure of their performance while helping an organization resist an entitlement culture.
- APay-for-performance programs
- BVariable pay plans
- CSpot awards
- DFixed-pay plans
161_____ motivation comes from trying to earn a $250 employee referral bonus.
- AExtrinsic
- BIntrinsic
- CIncentive
- DStimulus
162When we are motivated to do a task because doing so will lead to a valued reward, we are experiencing _____________ motivation.
- Aextrinsic
- Bintrinsic
- Cincentive
- Dstimulus
163______ motivation is derived from an interest in or enjoyment from doing a task.
- AIntrinsic
- BExtrinsic
- CIncentive
- DStimulus
164_________ can be undermined by not giving deserving employees rewards.
- AMotivation
- BErrors
- CPay
- DBenefits
165When we engage in a hobby, we are experiencing ________ motivation.
- Aintrinsic
- Bextrinsic
- Cincentive
- Dstimulus
166Workplace health and safety topics include disaster preparedness, ergonomics, and __________.
- Alabor unions
- Bperformance management
- Cdiscrimination
- Dmental health
167In a strong ___________ culture, all employees feel a responsibility for safety and pursue it every day.
- Asafety
- Bworkplace
- Cwellness
- Dsecurity
168Studies indicate that _________ rewards, including bonuses, pay increases, and awards are detrimental to innovation.
- Aextrinsic
- Bintrinsic
- Crecognition
- Dgroup
169Giving an undeserving employee an award can undermine the ________ of his or her coworkers.
- Amotivation
- Binnovation
- Crecognition
- Didentification
170Companies use ________ to attract and retain employees and sometimes to
compensate for offering lower pay than their competitors.- Abenefits
- Btricks
- Cmanagers
- Dstrategy
171The goal of an organization that offers the benefits of flextime, personal days, and a wellness program is to _________.
- Adecrease absenteeism
- Bincrease retirement security
- Cattract recruits
- Dincrease financial security
172The goal of an organization that offers the benefits of health, life, workers' compensation, and disability insurance is to ______.
- Aincrease financial security
- Bdecrease absenteeism
- Cincrease retirement security
- Dattract recruits
173The goal of an organization that offers the benefits of greater 401 (k) matching, financial planning seminars, and long-term care insurance is to ______.
- Aincrease retirement security
- Battract recruits
- Cincrease financial security
- Ddecrease absenteeism
174The goal of an organization that offers the benefits of wellness programs, a fitness center, health coaches, and free healthy lunches and snacks is to _______.
- Adecrease healthcare claims
- Bimprove employee skills
- Cdecrease employee stress
- Dimprove retention
175The goal of an organization that offers an on-site daycare for kids and elders is to ________.
- Adecrease employee stress
- Bimprove employee skills
- Cdecrease healthcare claims
- Dimprove retention
176The goal of an organization that offers tuition reimbursement is to ________.
- Aimprove employee skills
- Bdecrease employee stress
- Cdecrease healthcare claims
- Dimprove retention
177The goal of an organization that offers creative benefits to improve the employees' at-work experience (on-site oil changes, dry cleaning, etc.) is to _________.
- Aimprove retention
- Bdecrease employee stress
- Cdecrease healthcare claims
- Dimprove employee skills
178Unemployment insurance is considered a(n) __________ benefit.
- Amandatory
- Boptional
- Ccustomary
- Dspecial
179Disability insurance is considered a(n) __________ benefit.
- Acustomary
- Boptional
- Cmandatory
- Dspecial
180Creative benefits are considered a(n) ________ benefit.
- Aoptional
- Bmandatory
- Cspecial
- Dcustomary
181A workout facility is considered a(n) _________ benefit.
- Aoptional
- Bspecial
- Cmandatory
- Dcustomary
182The goal of ________ is to preserve many other jobs that could be lost if these
workers lost their income and spending power.- Aunemployment insurance
- BSocial Security
- Cworkers' compensation
- DFMLA
183________ pays for medical costs - and sometimes time off - if an employee
suffers a job-related injury or illness, and pays survivor benefits in the case of an employee's death.- AWorkers' compensation
- BSocial Security
- CUnemployment insurance
- DFMLA
184A retirement plan is considered a(n) _______ benefit.
- Acustomary
- Boptional
- Cmandatory
- Dspecial
185The Family and Medical Leave Act (FMLA) is considered an) _______ benefit.
- Amandatory
- Boptional
- Ccustomary
- Dspecial
186________ benefits are given to workers who become unemployed through no fault of their own.
- AUnemployment insurance
- BSocial Security
- CWorkers' compensation
- DFMLA
187_______ requires most employers to provide employees up to 12 workweeks of unpaid leave to care for family members.
- AThe FMLA
- BThe Social Security Administration
- CUnemployment insurance
- DThe Workers' Compensation Act
188Typically, an employee who voluntarily quits or is terminated for cause is not eligible for _________.
- Aunemployment insurance
- BSocial Security
- Cworkers' compensation
- DFMLA
189Health insurance is considered a(n) ______ benefit.
- Acustomary
- Boptional
- Cmandatory
- Dspecial
190___________ inspections are conducted on-site or via telephone by highly trained compliance officers and are initiated without advance notice.
- AOSHA
- BEMLA
- CERG
- DEEOC
191Companies are increasingly using _____________ programs to improve their bottom lines while building a great workplace.
- Awellness
- Bactivity
- Chealth
- Dmotion
192_________ programs can address factors including healthy eating, smoking
cessation, weight management, physical activity, and stress management.- AWellness
- BActivity
- CHealth
- DMotion
193Many _________ patterns that undermine wellness involve immediate gratification and delayed costs.
- Abehavioral
- Bperformance
- Chealth
- Dengagement
194Issues with perceived _________ can complicate the use of wellness incentives.
- Afairness
- Bsustenance
- Csupport
- Dmanagement
195The small amount of adrenaline generated by mild _________ makes action more likely and even increases the brain's ability to form new memories.
- Astress
- Bactivity
- Cagitation
- Dmovement
196Undergoing _________ level of stress for too long can cause health problems including elevated blood pressure and high cholesterol.
- Aany
- Ba moderate
- Can elevated
- Da dysfunctional
197Factors including conflicting goals, a harsh boss, and boredom can interfere with job performance and lead to which type of stress?
- Adysfunctional
- Bfunctional
- Cemotional
- Dworkplace
198_________ stress is a manageable level of stress that generates positive emotions, including satisfaction, excitement, and enjoyment.
- AFunctional
- BDysfunctional
- CEmotional
- DWorkplace
199One of the most important stress management approaches is to allow employees greater ________ over their work patterns and schedules.
- Acontrol
- Bcare
- Cguidance
- Dsupervision
200_________ stress triggers include a heavy workload, lack of clarity about
responsibilities, and low perceived meaningfulness of the work.- ADysfunctional
- BFunctional
- CEmotional
- DPositive
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- Graduate MBA - ITM Quiz on C202 - Chapter Questions, created by Craig Willey on 06/07/2023.
- Author
- Craig Willey
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- English
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