| Question | Answer |
| Leadership | Refers to the ability to influence other people to go in a particular direction and achieve a particular goal. |
| Motivation | The willingness of people to work hard and to contribute their best effort. |
| Charisma | Refers to an individuals personality and charm and ability to inspire enthusiasm among an audience. |
| Corporate Culture | Refers to the general atmosphere within a workplace. |
| Delegation | Means giving authority and responsibility for carrying out work to subordinates. |
| Autocratic Leaders | Do not like sharing their authority with subordinates but prefer to make most of the decisions themselves. |
| Democratic Leaders | Are willing to discuss issues with staff and to delegate power and responsibility where necessary |
| Laissez-faire leadership | Involves giving staff general goals and targets to aim for and then giving them the authority to achieve these in whatever way they think best. |
| Maslow's Hierarchy of Needs | All human needs can be arranged in a hierarchy in order for their importance. |
| Self-actualisation | The need to reach one's full potential. |
| Esteem needs | The need for recognition and respect from others. |
| Social Needs | The need for interaction with other people. Being part of a group, friendship. |
| Safety Needs | Safety and security needs, house, family. |
| Physiological Needs | Most basic survival needs, food, water, shelter. |
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