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Customer Service

Description

Es todos los significados en ingles sobre servicio al cliente
dani28995
Mind Map by dani28995, updated more than 1 year ago
dani28995
Created by dani28995 about 9 years ago
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Resource summary

Customer Service
  1. Marketing
    1. Price
      1. Distridution
        1. Boost
          1. Product or service
          2. Customer types
            1. Aggressive
              1. Passive
                1. Impatient
                  1. Conversationalist
                    1. Shy
                    2. Technology
                      1. PBX
                        1. FAX
                          1. SAV
                            1. PQRS
                              1. WEB PAGE
                                1. CALL CENTER
                                  1. CMR
                                  2. Attention to the public
                                    1. Courtesy
                                      1. Quick attention
                                        1. Reliability
                                          1. Personal attention
                                            1. Sympathy
                                            2. Communication
                                              1. No verbal
                                                1. Verbal
                                                2. Characteristics of service
                                                  1. Variable
                                                    1. Intangible
                                                      1. Inseparable
                                                        1. Perishable
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