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People Make Mistakes Quiz

Deleted user 10 questions Updated 9 Apr 2019

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Questions in this quiz (10)

  1. 1What does NOT indicate a good error message?
    1. AWritten in complicated language
    2. BTells the person what they did
    3. CExplains the problem
    4. DShows an example
  2. 2If people are doing a difficult task, then you need to raise the level of arousal.
    1. ATrue
    2. BFalse
  3. 3Tunnel action is where you keep doing the same task over and over even though it isn’t working.
    1. ATrue
    2. BFalse
  4. 4Some stress can actually help complete a task because it heightens awareness.
    1. ATrue
    2. BFalse
  5. 5What is a Positive Consequence
    1. AActions that have no effect on task completion
    2. BActions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
    3. CActions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
  6. 6You should try to fix nuetral consequence first when trouble shooting.
    1. ATrue
    2. BFalse
  7. 7Which is an example of an Omission error?
    1. AWhen it comes time to enter the server for your email, you enter the wrong server name.
    2. BWhen you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
    3. CWhen setting up your email you only do the settings for your outgoing mail, not your incoming mail.
  8. 8Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
    1. ATrue
    2. BFalse
  9. 9How are older adults more likely to complete a task?
    1. ATake more steps through the use of rigid exploration.
    2. BUse past knowledge.
    3. CUse meaningful hints from their actions.
  10. 10James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.
    1. ATrue
    2. BFalse

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User has deleted their subject information Quiz on People Make Mistakes Quiz, created by Deleted user on 24/01/2019.
Author
Deleted user
Language
English
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21
History
Created on 24 Jan 2019 · updated on 9 Apr 2019
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