Quiz
MA Chapter 42
Create a free account to finish this quiz
Save your progress and see your final score.
Already have an account? Sign in
Questions in this quiz (76)
1Elaine is preparing to set up the appointment schedule in the computer for a physician who does not want patients to be scheduled from 12:00 noon to 1:00 PM or from 3:10 PM to 3:30 PM. What is the term for these times in the appointment schedule?
- AFixed
- BBlocked
- CClustered
- DTime-specific
2In the office where Elaine works, new patients and patients with physical examinations are given appointment times on the hour, and three patients are scheduled for rechecks or follow-up on the half hour. What is this type of scheduling called?
- AStream scheduling
- BDouble booking
- CWave scheduling
- DModified wave scheduling
3Why does Elaine call patients 1 or 2 days before their appointments?
- ATo remind patients that they have appointments
- BTo be sure that patients intend to keep their scheduled appointments
- CTo assess the schedule and identify times for same-day appointments
- DAll of the above
4Elaine schedules patients who need diet teaching on Thursday afternoons with a nutritionist. What is this type of scheduling called?
- AClustering
- BTime specific
- CModified wave
- DStream scheduling
5John Edmonds calls and asks to schedule an appointment with one of the nurse practitioners. He says he saw her for an appointment three months ago. Which of the following questions should Elaine ask first?
- AWhat is your date of birth?
- BCan you come in this afternoon?
- CWhat type of insurance do you have?
- DWould you prefer to see one of the physicians?
6Marie Rogers calls on the day of her appointment and says that she cannot keep the appointment. She does not want to reschedule at this time. How should Elaine document this conversation?
- ADraw a line in red through Marie’s name on the official appointment schedule and write “no-show.”
- BMake a notation in Marie’s medical record that the appointment was cancelled and not rescheduled.
- CCreate a new problem in the EMR (electronic medical record).
- DAll of the above.
7If a patient calls to change an appointment from one day to another, what should Elaine be sure to do?
- ADocument the change in the patient’s medical record.
- BBe sure that the old appointment has been removed from the computer schedule.
- CMake the new appointment in red ink to indicate that it is a changed appointment time.
- DRemind the patient that it is always important to keep to the scheduled time if possible.
8If all of the following patients call the office, which should Elaine definitely schedule for an appointment that day?
- APatient with an unexplained 10-pound weight loss in the past 2 months
- BPatient who has a runny nose with a cough
- CPatient with a fever who has an earache with drainage
- DPatient who was stung by a bee 6 hours ago with minor swelling at the site
9One of the physicians asks Elaine to schedule an MRI for a patient. Which of the following should Elaine do first?
- AAsk the patient when he will be available
- BCall the facility where the test will be done and obtain a tentative date and time
- CFind out if the patient’s insurance requires preauthorization for the test
- DDescribe the test to the patient and make sure he wants to have it
10When Elaine takes the medical history of Kathleen Donohue, a new patient, which of the following pieces of information does she need to obtain?
- ADate of birth
- BName of insured
- CNumber of children
- DType of insurance and ID number
11Before scheduling an appointment with a patient, the medical assistant should ask what physician the patient would like to make the appointment with.
- ATrue
- BFalse
12An established patient is always given an appointment with his or her primary care physician.
- ATrue
- BFalse
13Always offer the patient the first open appointment with the physician he or she wants to be seen by.
- ATrue
- BFalse
14Appointments are usually entered in pencil in a manual appointment book.
- ATrue
- BFalse
15New patients are usually asked to give their insurance information when scheduling an appointment.
- ATrue
- BFalse
16It is not necessary to ask an established patient for his or her date of birth.
- ATrue
- BFalse
17If a patient calls by telephone to make an appointment, the medical assistant should repeat the date and time of a scheduled appointment before ending the call.
- ATrue
- BFalse
18Both new patients and established patients should be offered directions to the medical office.
- ATrue
- BFalse
19Diagnostic tests and hospital admissions are always scheduled by the physician’s office.
- ATrue
- BFalse
20It is important to gather the patient’s demographic and insurance information before placing a telephone call to schedule a diagnostic test for a patient.
- ATrue
- BFalse
21There should be an order from the physician before a diagnostic test is scheduled for a patient.
- ATrue
- BFalse
22When scheduling a diagnostic test such as an X-ray, the patient can choose any facility that performs that procedure.
- ATrue
- BFalse
23Obtain preauthorization or precertification if from the patient’s insurance company requires it before scheduling the diagnostic test and record the number.
- ATrue
- BFalse
24When scheduling the test, provide the name and demographic information and insurance information for the patient, the name of the test, and the name of the physician who ordered the test.
- ATrue
- BFalse
25Inform the patient that any special instructions for the test will be mailed to him or her from the facility where the test is scheduled.
- ATrue
- BFalse
26The medical assistant should document the date and time the test was scheduled in the patient’s medical record.
- ATrue
- BFalse
27Which of the following is NOT A guideline for appointment scheduling?
- AConcentrate on the person to whom you are speaking.
- BRepeat information back to the patient.
- CSpeak quickly to save time when another patient is waiting
- DSchedule the proper amount of time for the type of appointment.
28Where does the medical assistant record the appointments when a manual system is used for scheduling?
- ASpiral-bound appointment book
- BComputer program for keeping track of appointments
- CBoth of the above
- DNone of the above
29Which of the following applies to any manual appointment book?
- AThe pages display a single day.
- BThere is a separate book for each physician.
- CIt is a legal document that must be kept on file.
- DIt may be written in pencil to facilitate corrections.
30What time interval is frequently used to set up the appointment schedule in a medical office?
- A5 minutes
- B15 minutes
- C30 minutes
- D45 minutes
31How is patient confidentiality maintained related to the daily schedule?
- ACreate only one copy of the daily appointment schedule.
- BDo not post the schedule in areas to which patients have access
- CAccompany patients at all times when walking through the office.
- DUse a number system instead of a name system for the daily schedule.
32What is the name for scheduling patients with similar problems or conditions on certain days?
- AWave
- BClustering
- CModified wave
- DStream
33What system schedules three or four patients every half hour, who are seen in the order they arrive?
- AWave
- BClustering
- CModified wave
- DStream
34What is the goal of stream scheduling?
- ATo schedule the same amount of time for each appointment
- BTo be sure that there is always a patient waiting to see the physician
- CTo give the physician time to respond to telephone messages between patients
- DTo schedule patients so that there is a steady flow of patients moving through the office
35What is the minimum amount of time that would commonly be allotted for the examination of a new patient?
- A10 minutes
- B15 minutes
- C20 minutes
- D30 minutes
36What is the advantage of open office hours?
- AThey give patients more flexibility
- BThey reduce patient waiting time.
- CThey take full advantage of a computer scheduling system.
- DPatients know what to expect about how long they will have to wait.
37When is double-booking often used?
- AWhen the physician uses two examination rooms
- BWhen a patient with an acute injury or illness must be fitted into the schedule
- CWhen there is more than one physician scheduled to be in the office
- DWhen the physician is running behind schedule
38If an office uses a modified wave scheduling system, approximately how many patients are given individual appointment times?
- ANo patients (0%)
- BAll patients (100%)
- CMost patients (80–90%)
- DAbout half of the patients (50%)
39Which of the following is an advantage of patient self-scheduling compared to scheduling using an appointment book?
- AAppointment times can be more easily changed if necessary.
- BPatients always receive the appointment time they request.
- CPatients must receive confirmation of their appointment time electronically or by letter.
- DPatients do not need to place a telephone call to the office to schedule an appointment
40How does the medical assistant set up the appointment schedule?
- ABlock out the times when patients can be seen.
- BBlock out the times when the medical assistant will not be available.
- CBlock out the times when the physician is not available to see patients
- DBlock out the times when the medical office is open.
41How long in advance can patients usually schedule appointments?
- AUp to 3 months
- BUp to 6 months
- CUp to 12 months
- DUp to 2 years
42Which of the following reasons for an office visit will require the most time?
- AAn immunization
- BA postoperative checkup
- CA complete physical examination
- DA follow-up visit for hypertension
43Which of the following variables will have the greatest effect on the appointment matrix?
- AThe availability of facilities and equipment
- BThe season of the year
- CThe type of scheduling system used by the office
- DThe location of examination rooms within the office
44Which of the following is a physician preference or need that may affect the appointment schedule?
- AThe time of day a physician prefers to do certain types of examinations
- BThe type of scheduling method used by the medical practice
- CThe availability of medical assistants and other staff
- DThe number of satellite offices affiliated with the medical practice
45Which of the following are included as established patients?
- APatients who do not need a physical examination
- BPatients who have appointments at regular intervals
- CPatients with insurance referrals
- DPatients who have been seen in the medical office during the past three years
46If patients must fast for laboratory tests, what special scheduling requirements should be initiated?
- ASchedule the patient for the laboratory test at least one week before an appointment with the physician.
- BSchedule the patient early in the morning if possible.
- CInstruct the patient to arrive for the laboratory test with a full bladder.
- DThe patient can be scheduled at any time of day that is convenient.
47What information must be obtained from a new patient for billing purposes?
- AThe patient’s work schedule
- BThe patient’s past medical history
- CWhether the patient smokes cigarettes
- DThe type of medical insurance and coverage
48Which of the following adult patients has the highest priority to be seen by the physician on the day the patient calls, if possible?
- AThe patient who complains of nausea and vomiting for the past three days
- BThe patient with a fever of 101.8 °F since the previous evening
- CThe patient who has an unexplained weight loss over the past two months
- DA patient who has had difficulty falling asleep for two weeks
49Which condition is the lowest priority and could wait until an available appointment in 1 or 2 days?
- AVaginal bleeding during pregnancy
- BEarache with drainage
- CCold with runny nose
- DA laceration (cut) that will not stop bleeding
50Which method(s) can be used to allow the physician to avoid falling behind or catch up with appointment times?
- ALeave at least 15–20 minutes free each morning and/or afternoon
- BSchedule a lunch break that is 20–30 minutes longer than the physician will need
- CEnd appointment times about an hour before the physician really plans to go home
- DSchedule the physician for examination rooms that are side by side
- EAll of the above
51How does the office usually handle visits from pharmacy representatives or medical salespeople who want to see the physician?
- AGive them a specific appointment time, often during the lunch break
- BTake their cards and inform them that the physician will contact them if needed
- CAllow them to wait until the physician has a free minute between patients
- DSee them at the completion of scheduled office hours
52If an unscheduled patient comes to the office but does not appear to be ill, what should the medical assistant do?
- APlan to fit the patient in between patients
- BAllow the patient to wait until the end of office hours to be seen as the last patient of the day
- CTell the patient that he can wait to see if there is a cancellation or missed appointment
- DExplain that patients are seen with appointments only, and give the patient the first available appointment
53What is important when changing the appointment date and time for a patient?
- ADelete or erase the original appointment completely
- BRecord that the appointment was changed in the patient’s medical record.
- CAlways draw a line through the original appointment if a manual appointment book is used.
- DGive the patient an appointment within 2 days of the original appointment, double-booking if necessary.
54What is important when rescheduling a group of patients due to an unexpected change in the physician’s schedule?
- AGive the patients new appointments as soon as possible.
- BReschedule the patients on an extra day, such as a Saturday.
- CWrite a note of apology to each patient because of the appointment change.
- DExtend the physician’s schedule by one hour for each of the next three days.
55When a patient does not keep an appointment or call to cancel, what should the medical assistant do?
- ASend the patient a letter instructing him or her to find another physician.
- BExpect that the physician will call the patient.
- CDocument the missed appointment in the medical record
- DNothing—the patient obviously does not want to see the physician.
56Why is it important to document missed appointments in the patient’s medical record?
- AIt shows that the patient had an appointment and didn’t keep it.
- BIt is a potential defense against a claim that the physician was not available.
- CIt provides grounds to terminate a relationship with the patient.
- DIf provides written documentation that the patient does not follow medical advice.
- EAll of the above
57What is a way to handle a patient who has a pattern of being late for appointments?
- AGive the patient the last appointment of the day
- BEncourage the patient to find another physician.
- CCall the patient the day before the appointment and remind him or her to be on time.
- DSend the patient a note encouraging him to be on time for his or her next appointment.
58If a patient with managed care insurance must be referred to a specialist physician, what is the responsibility of the primary care physician’s office?
- ANothing; the patient just makes an appointment with the specialist.
- BTo make the appointment with the specialist.
- CTo submit a referral form the managed care organization and obtain preauthorization for the referral.
- DTo notify the specialist so that the specialist’s office can obtain preauthorization for a patient appointment.
59Which of the following information should the medical assistant have on hand before scheduling a diagnostic test for a patient?
- AThe patient’s name and telephone number
- BThe patient’s insurance information
- CThe type of procedure being performed
- DThe patient’s diagnosis or the reason the procedure is being performed
- EAll of the above
60Why should the office have a system to verify that the results of diagnostic tests were given to patients?
- ATo verify that the tests were done
- BTo place the results of the test somewhere permanent
- CTo protect the physician from possible lawsuits for malpractice or abandonment
- DTo have test results ready for the physician to discuss with the patient at the next visit
61When the patient is going to be admitted to the hospital from home, what should the medical assistant do?
- AMake sure there is preauthorization for the admission.
- BArrange transportation for the patient.
- CSchedule the physician to be at the hospital when the patient is admitted.
- DInstruct the patient not to eat or drink after midnight the night before the admission
- EAll of the above.
62Within what time period must the physician visit a patient he or she has admitted to the hospital?
- A1 hour
- B12 hours
- C24 hours
- D48 hours
63When scheduling surgery for a patient, what information should be provided in addition to the type of surgery, name of the surgery, and name of the surgeon and any assistant surgeon?
- AThe insurance prior authorization number
- BThe exact date that the surgeon wants to perform the surgery
- CThe name and telephone number of the patient’s next of kin
- DWhether the patient has completed a living will or health care proxy
- EAll of the above
64Which of the following diagnostic tests is usually included in preadmission testing before any surgery?
- AUltrasound of the operative area
- BMagnetic resonance imaging (MRI)
- CElectroencephalogram (EEG)
- DElectrocardiogram (ECG)
- EAll of the above
65Why must proper procedures be adhered to in scheduling patients for consultations with specialists?
- ASpecialists will only accept patients who are referred by another physician.
- BManaged care insurance often requires written referral forms, or it will not pay
- CThe physician must demonstrate that the patient needs the service
- DThe specialist needs to have a complete history on the patient before seeing him
66Who is responsible for giving the patient written instructions before surgery?
- AThe surgeon’s office
- BThe primary care physician’s office
- CThe hospital or day surgery center
- DWritten instructions are not necessary
67Established patients are usually scheduled for 10–20 minutes for a sick visit.
- ATrue
- BFalse
68In appointment scheduling, a blocked time is a time that already has a patient appointment.
- ATrue
- BFalse
69Scheduling an appointment for an established patient requires the medical assistant to ask more questions than scheduling an appointment for a new patient.
- ATrue
- BFalse
70
If a patient has been seen in by a dermatologist in a medical group, the patient will be considered an established patient for all physicians affiliated with the medical group even if they have different medical specialties.- ATrue
- BFalse
71When using a computer program to schedule appointments, it is usually only necessary to confirm that the computer has brought up the correct telephone number (instead of asking the patient for the telephone number).
- ATrue
- BFalse
72When appointments are changed or cancelled in a computer appointment scheduling program, the original appointment remains visible, but appears in a different color.
- ATrue
- BFalse
73If a patient telephones the medical office with a serious medical problem, the medical assistant should instruct the patient to come to the office immediately
- ATrue
- BFalse
74If there are scheduled patients in the medical office and the physician must leave for an emergency, it is important to give the patients the option to reschedule.
- ATrue
- BFalse
75Managed care insurance requires the medical office to submit a referral request so that the proposed care can be reviewed and approved or denied.
- ATrue
- BFalse
76If a patient will be admitted to the hospital, admitting orders must be telephoned or faxed from the attending physician’s office before the patient is admitted.
- ATrue
- BFalse
Information
- Description
- 12th grade Medical Assistant Quiz on MA Chapter 42, created by sarah wood on 12/04/2018.
- Author
- sarah wood
- Language
- English
- Views
- 29
- Tags
- Rating
- No ratings yet Rate this quiz