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Salesforce Admin Set 1
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Questions in this quiz (59)
1Which of the following statements is true about joined reports?
- AYou can add up to 5 bucket fields on a joined report.
- BYou can apply conditional highlighting on joined reports.
- CBucket fields are not allowed on joined reports.
- DUsers can create analytic snapshots based on joined reports.
2Which user is listed in the case history related list for case changes made for
assignment and escalation rules?- AThe automated case user specified in the support settings
- BThe owner of the case when the rule was triggered
- CThe default case owner specified in the assignment or escalation rule
- DThe user who created the assignment or escalation rule
3When a lead is converted and an opportunity record is created, which other
object is related to the new opportunity by default? Choose 2 answers:- ACase
- BAccount
- CContact
- DLead
4A system administrator at Company A needs to mass update the lead source on
a number of opportunity records. How can this be accomplished? Choose 2
answers:- ACreate a list view for opportunities and update using inline editing
- BUse similar opportunities to update the opportunities
- CExport opportunities and update using the import wizard
- DExport opportunities and update using the data loader
5Which option is available to a system administrator when managing passwords
for Salesforce Users? Choose 3 answers:- AAdministrators can assign a password to a set of users
- BAdministrators can reset passwords for all users at once
- CAdministrators can customize the message sent to locked out users
- DAdministrators can grant users the "password never expires" permission
6Company A requires that its Salesforce account data including attachments be
backed up weekly. Which tool should a system administrator use to accomplish
this?- AData export service
- BAccount report export
- CData Loader
- DAccount analytic snapshot
7What lead values are transferred to the opportunity upon lead conversion?
Select 2 answers.- AClose Date = Today
- BOpportunity status = Lead status
- CClose Date = Last day in fiscal quarter
- DStage = First stage in the list
8Which of the following statements about Chatter posts and comments are true?
Select 2 answers.- APosts made to a user's profile are visible to all users in the organization
- BPosts on a user profile are not visible to other users
- CUpdates to the Chatter feed on a record are only visible to a user if he has access to the record
- DPost visibility rolls-up via the role hierarchy
9True or False: You can create queues on Account records.
- ATrue
- BFalse
10. A system administrator has created a formula field on a lead object to
calculate a number. How can the numerical value be mapped to the account record
upon lead conversion?- AThe lead formula field value can be mapped to a roll-up summary field on the account record
- BThe lead formula field value can be mapped to a number field on the account record
- CThe lead formula field value can be mapped to a formula field on the account record
- DThe lead formula field value can be mapped to a standard field on the account record
11Why would you not have multi-inline editing available on a List View?
- ASalesforce does not yet support this feature
- BThis feature is only available on Unlimited
- CBecause there are multiple record types
- DIt is already enabled by default
12What customization option is available for standard fields? Choose 3 answers:
- AEdit pick list values for standard fields
- BRename standard field labels in the user interface
- CDelete standard fields
- DRemove non-required standard fields from a page layout
13Which features of the service cloud console can be customized by the
administrator? Select 2 answers.- AThe objects available in the navigation tab
- BThe default page layout per object
- CThe available record types per object
- DThe fields shown in the highlights panel
14Which statement about Community experts is true? Choose 2 answers:
- ACommunity experts can be designated for Salesforce Ideas
- BCommunity experts can manage Salesforce Ideas categories
- CCommunity experts can designated by an icon
- DCommunity experts can delete inappropriate community content
15How is Multi-Currency enabled?
- ATick "Enable Multi-Currency" in the company profile settings.
- BMulti-Currency is enabled by default on all organizations.
- CContact Salesforce.com to have MultiCurrency enabled in the organization.
- DChoose a default currency
16Who can add members to a case team? Select 3 answers.
- AOwner
- BAdministrator
- CAnyone above the record owner in the role hierarchy
- DAny team member
17Which of the following are true when setting up dashboard running user?
Select 2 answers.- AUsers may see different data between dashboard components and source reports
- BThe running user's access permissions determine the data displayed in the components of the
dashboard - CDashboards with running users cannot have scheduled refresh
- DThe running user becomes the default dashboard owner
18In inline editing, field is updated when?
- ARecord is updated/saved
- BThe return key is pressed once
- CThe field is updated/saved
- DNone of the Above
19Choose the correct order of rule processing.
- AValidation Rules, Assignment Rules, Workflow Rules, Escalation Rules
- BAssignment Rules, Workflow Rules, Validation Rules, Escalation Rules
- CValidation Rules, Workflow Rules, Escalation Rules, Assignment Rules
- DWorkflow Rules, Assignment Rules, Escalation Rules, Validation Rules
20What is required to make a user an approver in the approval process?
- AThe user must be in the same role as the approval submitter in the role hierarchy
- BThe user must have read permission for the object in the approval process
- CThe user must opt in to receive email alerts when an approval is requested
- DThe user must be set up as a delegated approver
21True or False: Standard Forecasting can't be used if Custom Fiscal Years are
enabled.- ATrue
- BFalse
22A system administrator at Company A needs to prevent sales representatives
from editing fields on an opportunity once the opportunity has been moved to a
closed stage. Which data validation tool can be used to accomplish this? Choose 2
answers:- AData Validation rules
- BRecord Types and read only page layouts
- CFormula fields
- DWorkflow field updates
23In Salesforce.com, in which object is Queues not allowed?
- ALead
- BCase
- CAccount
- DCustom Object
24When should a system administrator consider using the Salesforce
AppExchange? Choose 2 answers:- AWhen standard Salesforce functionality needs to be extended
- BTo find answers to Salesforce application questions
- CWhen looking for pre-built custom applications and tools
- DTo submit ideas for Salesforce application enhancements
25Which accounts are automatically synchronized on Salesforce Classic Lite?
- AAny account created in the last 30 days
- BAll recently accessed accounts
- CAccounts that the user owns
26Sales managers need to view and report on sales revenue across an entire
company without having access to a custom object that tracks personal time off
requests. Which permission should a system administrator enable in a custom
profile to meet this requirement in a private sharing model?- A"Read for Opportunities"
- B"Read for Accounts"
- C"View All Data"
- D"View All for Opportunities"
27Company A set the organization-wide default setting for opportunities to
private. Which records will an opportunity pipeline report return?- AOpportunities owned by the user running the report and users below them in the role hierarchy
- BOpportunities owned by the user running the report and users in the same role in the role
hierarchy - COpportunities for the entire sales organization regardless of the user running the report
- DOpportunities for which the user running the report is also the account owner
28True or False: Your complimentary document storage can be used as an
additional space when you have exceeded your general storage limit.- ATrue
- BFalse
29When are validation rules applied when using Salesforce for Outlook?
- AEvery time a record is saved
- BEvery time a user views a record
- CEvery time a record is updated
- DEvery time data is synchronized with the server
30Which type of chart can be used to display summary values from two different
levels of grouping in a report? Choose 2 answers- AFunnel chart
- BDonut chart
- CGrouped line chart
- DStacked bar chart
31Which privilege can be granted to members of content library (workspace)
without modifying user permissions? Choose 2 answers:- AShare content with other users in Chatter
- BCreate a new content library
- CAdd tags when editing content details
- DEdit a member's library permissions
32Which setting can a system administrator control in the Salesforce user
interface? Choose 3 answers:- AEnable customizable recent items
- BEnable spell checker
- CEnable enhanced list views
- DEnable hover details
33True or False: A standard reports can be used as a source report for
dashboards.- ATrue
- BFalse
34What should a system administrator consider when deleting a custom field?
Choose 3 answers:- AField used in workflow and assignment rules cannot be deleted
- BField values should be archived before a field is deleted.
- CDeleted fields and values can be restored from the recycle bin within 15 days.
- DExisting field values must be transferred to a new custom field.
35Which Import functionality of salesforce.com should be used if one needs to
import the 30000 Cases in Salesforce.com?- AData Loader
- BImport Wizard
- CEither
- DNone of the above
36What can be transferred from one user to another user during a mass transfer
of account records? Choose 3 answers:- AOpen activities
- BClosed activities
- COpen cases
- DClosed cases
37Which statement is true regarding a custom field formula?
- AIt cannot reference standard, custom, or other objects
- BIt can contain formulas up to 4000 characters
- C4000 characters is the limit on the compiled size of the formula
- DIt can contain formulas up to 3900 characters
38In previous versions, Data Loader has been known as? Select 2 answers.
- AAppExchange Data Loader
- BSforce Data Loader
- CEarth Data Loader
- DCloud Data Loader
39Which of following are Standard SalesForce.com Profiles? Select 3 answers.
- AMarketing User
- BRead Only
- CContract Manager
- DDeveloper
40 A user received an error message when attempting to log into Salesforce.
What is the first step the Salesforce administrator would take to troubleshoot the
problem?- AReset the password
- BUnlock the user
- CView the login history
- DChange the login IP ranges
41Criteria-based sharing rules can be created for which objects? Choose 3
answers:- ALeads
- BCampaign Members
- CContacts
- DAccounts
42What does Salesforce authenticate before allowing a user to log in through the
user interface? Choose 3 answers:- AWhether the user's profile has IP address restrictions
- BWhether the organization has trusted IP addresses
- CWhether the user's profile has specified business hours
- DWhether the user's profile is API enabled
43Arthur modifies a record which triggered an immediate workflow action which
updates a field on the same record. Which user will be registered on the Last
Modified By field of the record?- AThe system administrator
- BArthur
- CThe default workflow user
- DThis field will not change since the it was changed by the system
44True or False: Only one campaign can be designated as primary campaign
source in opportunity.- ATrue
- BFalse
45A system administrator createad a custom object for a recruiting appliation to
track open positions. The administrator needs to give recruiting users the ability to
read, create, edit, and delete position records. How should the administrator do
this?- AModify a standard profile and enable the custom object permissions
- BB Create a custom profile and enable the custom object permissions
- CUse an existing standard profile that will automatically have the custom object permission enabled
- DUse an existing custom profile that will automatically have the custom object permissions enabled
46Which of the following is an example of featured licenses?
- AOffline User
- BConsole User
- CService Console User
- DSystem User
47Admin added a value to opportunity stage picklist but users cant see it. How
can admin address this?- Amake sure value is active
- Bmake sure value is added appropriate record types
- Crecord type has no page layout referred
- Dmake a workflow actions
48What Does a custom report type determine? Choose 2 answers:
- AThe report format of the resulting report
- BThe custom summary formulas displayed in a resulting report
- CThe objects that are available when building a report
- DThe fields that can be used as columns when building a report
49The cloud scheduler has which capability? Choose 2 answers:
- ASalesforce can automatically propose multiple meeting times based on Salesforce user calendars
- BA custom logo can be added to the meeting request email sent to a contact or lead.
- CC The cloud scheduler can be enabled at the user profile level
- DThe cloud scheduler allows users to view available meeting times on lead and contact calendars
50Which are the components of a profile? Select 3 answers.
- APage Layout
- BRecord Type
- CField Level Security
- DRoles
51Which feature restricts a user's ability to log into Salesforce? Choose 2
answers:- ALogin hours
- BTrusted IP ranges
- CPassword policies
- DLogin IP ranges
52In what cases does the validation rules is applied? Choose 3 In what cases does
the validation rules is applied? Choose 3- Aworkflow process
- Bvia Import wizard
- CWhen field is edited
- Dvia Web-to-Lead
53In what type of Reports is grouping of data or charts not allowed?
- ATabular
- BSummary
- CMatrix
- DNone of the Above
54What is a capability of Salesforce knowledge? Choose 2
- AKnowledge allows an organization to share articles with partner portal users.
- BKnowledge only allows a single article type across all data categories
- CKnowledge uses data categories and roles to make articles visible to specific users.
- DKnowledge automatically creates a solution for each new article
55Company A needs to allow a group of users to view account records that the
do NOT own. Which feature can the system administrator use to meet this
requirement?- AField Level Security
- BSharing Rules
- CAccount record types
- DPublic groups
56When working on opportunities, sales representatives at Company A need to
understand how their peers have successfully managed other opportunities with
comparable products, competing against the same competitors. Which feature
should a system administrator use to facilitate them? Choose 2 answers:- AChatter groups
- BSimilar opportunities
- CBig deal alerts
- DOpportunity update reminders
57. Workflow Rules consist which of the following components? Select 3 answers.
- AWorkflow Task
- BWorkflow Outbound Message
- CWorkflow Field Updates
- DWorkflow Actions
58When an existing custom field is modified, which scenario can cause data loss?
Select 2 answers.- AWhen Field type is changed to or from type Date or Date/Time
- BWhen Field type is changed to Number from Percent
- CWhen Field type is changed to Email from Text
- DWhen Field type is changed to Auto Number from Text
59Which tool should be used to import 5000 Cases into Salesforce.com?
- AImport Wizard
- BData Loade
Information
- Description
- Reviewer for salesforce admin certification
- Author
- Melvin Corbes
- Language
- English
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