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Questions in this quiz (9)
1what are the 2 verbal communication
- Aoral & written
- Bhearing & body language
2which verbal communications is false?
- Apitch & tone
- Benunciation
- Cchoice of words
- Dtherapeutic pauses
- Eanimation
- Feye contact
3what is non-verbal communications
- AMore than 75% is communication and non-verbal and is most likely about our appearance
- BMore than 90% of communications is non-verbal and is most likely to convey our feelings.
- CMore than 95% of communications is non-verbal and is most likely in making patient feel good.
4which of the non-verbal communications signs do not belong here?
- Abody language & facials expressions
- Bmannerisms & eye contact
- Cloyalty & honest
5what is Therapeutic communication?
- Adeliver pt needs is our primary objective of being an MA
- Bdeliver exceptional happiness care is our primary objective of being an MA
- Cdeliver quality pt care is our primary objective of being an MA
6which one is false in regards to pt first impressions?
- AAdministrative MAs are the first person pt sees, believe it or not that's the first impression is their perception of the entire office.
- BPts are not in their comfort zone on their first visit.( Have server feel and anxious in a physical office.
- CFirst impressions you cannot take back. Always smile make sure pts reassure that their needs will be addressed during their visit
- DMAs should always try to impressed their pts, so pts could come back to the office.
7what does sender do?
- Amessage through channels spoken, written, and body language.
- Bdecodes the message. according to his/her understanding of what is being communicated.
- Cthere is no way of knowing the message was received unless the ___ gives is a feedback.
8what is a receiver?
- Athere is no way of knowing the message was received unless the ___ gives is a feedback.
- Bdecodes the message. according to his/her understanding of what is being communicated.
- Cthe message through channels spoken, written, and body language.
9what is the feedback?
- Adecodes the message. according to his/her understanding of what is being communicated.
- Bthere is no way of knowing the message was received unless the ___ gives is a feedback.
- Cthe message through channels spoken, written, and body language.
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- Quiz on Untitled, created by faustina de la torre on 23/08/2019.
- Author
- faustina de la torre
- Language
- English
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