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Univision - Six Sigma Green Belt - Final Examination Version 1.0
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Questions in this quiz (50)
1Sigma is a Greek letter that represents
- ASample size
- BVariation
- CQuality
- DCustomer satisfaction
2DMAIC stands for
- ADetermine, Measure, Analyze, Improve, Close
- BDefine, Measure, Assess, Improve, Control
- CDecide, Measure, Analyze, Instill, Control
- DDefine, Measure, Analyze, Improve, Control
3In the formula Y = f(X), Y represents
- AThe major input to the process
- BThe major step in the process
- CThe output of the process
- DThe name of the process
4Processes can best be improved by focusing on
- AThe key inputs that influence the output
- BThe key outputs
- CDoing a better job of measuring
- DDetermining how many defects the current process has
5Six Sigma provides benefits for
- ASuppliers
- BCustomers
- CThe organization
- DAll of the above
6The Cost of Quality represents
- Ahow much it costs to have good quality
- Bhow much it costs to implement quality control
- Cthe cost of internal failure, external failure, prevention and appraisal
- Dthe cost of inspection and rework
7DPMO stands for
- ADefects per million options
- BDefects per million opportunities
- CDefinitions per million options
- DDecisions per million opportunities
8Critical to Quality Characteristics are based on
- Athe voice of the quality control department
- Bthe voice of the process
- Cthe voice of the customer
- Dthe voice of the executives
9Common cause variation is
- Ainherent in the process and the responsibility of management
- Binherent in the process and the responsibility of employees
- Cattributable to items such as new materials, untested software or untrained employees
- Dincreased by changing the process
10Six Sigma is primarily used to
- Aeliminate waste
- Bmanage bottlenecks
- Creduce variation
- Dmeasure employee satisfaction
11DFSS stands for
- ADefine for Six Sigma
- BDesign for Six Sigma
- CDeliver Facts for Six Sigma
- DDeliberately Force Six Sigma
1212. The DMAIC approach should be used to
- ADevelop a new product or process design
- BImprove an existing product or process that meets customer requirements
- COutsource a product or process design
- DImprove an existing product or process design that does not meet customer requirements
13In the language of Six Sigma, an opportunity is defined as:
- AA chance to have a defect
- BA chance to work on process improvement
- CThe number of chances per unit to have a defect
- DThe output of the process
14In the language of Six Sigma, the Sigma level of quality refers to
- AThe number of standard deviations that fall within the customer specifications or requirements
- BThe number of standard deviations on a control chart
- CThe quality goal or target of the organization
- DThe number of standard deviations that are counted
15Process capability is determined by comparing
- APerformance of the process to arbitrary goals or objectives
- BPerformance of the process to requirements or specifications
- CPerformance of the process to control limits
- DComparison of the process to industry standards
16Which of the following statements is true about process inputs and outputs?
- AInputs are a function of the output
- BThere is no relationship between inputs and outputs
- CThe output is a function of the inputs
- DThere is no cause and effect relationship between inputs and outputs
17In the language of Six Sigma, the target value gives the customer
- Aan average level of satisfaction
- Bthe highest level of satisfaction
- Cthe lowest level of satisfaction
- Dno satisfaction at all
18Six Sigma projects should be selected based on
- Aprocesses that display special cause variation and are unacceptable
- Bprocesses that display common cause variation and are acceptable
- Cprocesses that display special cause variation and are acceptable
- Dprocesses that display common cause variation and are unacceptable
19The Project Charter should be issued by
- Athe project team
- Bthe project manager
- Cthe executives or champions in the organization
- Dthe customer
20SIPOC stands for
- ASupplier, input, process, organization, customer
- BSupplier, index, product, output, customer
- CSource, input, product, organization, custodian
- DSupplier, input, process, output, customer
21Cross-functional process maps are often referred to as
- Arace track maps
- Bswim lane maps
- CX and O diagrams
- DValue stream maps
22The project charter serves to link the project to the
- Aongoing work and strategy of the employees
- Bongoing work and strategy of the customers
- Congoing work and strategy of the suppliers
- Dongoing work and strategy of the organization
23Customer surveys are used in the Define phase to help document
- AThe financial strength of the customer
- BThe satisfaction level of the customer
- CThe Voice of the Customer
- DThe communication preferences of the customer
24Discrete data are
- Amore precise than continuous data
- Bless precise than continuous data
- Cthe same precision as continuous data
- Dpreferred over continuous data
25Stratification of data must be considered
- Awhile the data are being collected
- Bafter the data are collected
- Cbefore the data are collected
- Dafter the data are reviewed by management
26In order to improve a process, data must come from
- Aa process that is unstable
- Ba process that is stable
- Ceither a stable or an unstable process
- Da process that is still under development
27Which of the following is true?
- ASigma level can be converted to number of defects
- BDPMO can be converted to Sigma level
- CNumber of defects can be converted to number of opportunities
- DNone of the above are true
28Continuous data are typically
- Amore precise than discrete data
- Bless precise than discrete data
- Ceasier to collect than discrete data
- Deasier to interpret than discrete data
29Measurement systems analysis is concerned with
- Aanalyzing data after it is measured
- Banalyzing data before it is measured
- Canalyzing sources of error in the measurement system
- Danalyzing what to measure
30The Hawthorne effect explains that people
- Apay less attention to their job when they know they are measured
- Bleave the work area when they know they are being measured
- Cmake more defects when they know they are being measured
- Dpay more attention to their jobs when they know they are being measured
31The mean is
- AThe middle value
- BThe most frequently occurring value
- CThe average value
- DThe difference between the low and high values
32Probability can range between
- Azero and 100
- Bone and 10
- Czero and one
- D.01 to .99
33The Pareto principle helps us understand that
- Aa large number of causes account for a large percentage of variation
- Ba large number of causes account for most of the effects
- Ca small number of causes account for a large percentage of variation
- Da large number of effects account for most of the variation
34A run chart helps us understand
- Avariation from one location to another
- Bvariation between employees
- Cvariation over time
- Dvariation between companies
35Cause-and-effect diagrams are often referred to as
- Asoup bone diagrams
- Bfish bone diagrams
- Cknee bone diagrams
- Dbone head diagrams
36The five-why technique is useful when searching for
- Ainputs
- Boutputs
- Croot causes
- Deffects
37All of the following are types of waste except:
- Awaiting
- Bcorrecting defects
- Cadding value to a product
- Dstoring material in inventory
38In a normal distribution; which of the following is true?
- AIt is likely that more observations will occur below the average than above
- BIt is equally likely that observations will occur above or below the average
- CIt is likely that more observations will occur above the average than below
- DWe don’t know anything about the likelihood of observations
39Waste is defined as any activity which
- Amakes the process flow smoothly and provides the right product or service
- Babsorbs resources and creates value for the customer
- Ccauses more profit and creates value for the customer
- Dabsorbs resources and creates no value for the customer
40In descriptive statistics the range is defined as
- Athe average value
- Bthe difference between the minimum and maximum value
- Cthe square of the standard deviation
- Dthe middle value when the data are arranged according to size
41In the Improve phase we seek solutions that will
- Aremove the customers from the equation
- Beliminate the roots causes of problems
- Cresult in the lowest cost to implement
- Dbe easiest to sell to the employees involved
42FMEA stands for
- Afailure means and effects analysis
- Bfinal modes and effects analysis
- Cfailure modes and effects abnormalities
- Dfailure modes and effects analysis
43FMEA considers three factors -
- Aprobability of occurrence, severity and decision making
- Bprobability of not occurring, severity and detection
- Cprobability of occurrence, severity and detection
- Dprobability of not occurring, substance and defensibility
44Which of the following is true?
- Adefects cause errors
- Berrors cause defects
- Cerrors and defects are not related
- Dzero defects cannot be achieved
45A pilot of the proposed solution
- Ais a waste of time
- Bshould be used only when the technology is unproven
- Cis generally recommended
- Dwill result in higher overall cost to the project
46The solution must be evaluated for
- Aintended consequences
- Bunintended consequences
- Cboth intended and unintended consequences
- Dnone of the above
47The best way to prevent defects from reaching the customer is
- Afind them using inspection
- Bfind them using Statistical process Control
- Cfind them by having employees check on each other
- Dprevent them from occurring by using error proofing
48Contingency plans for what to do if the process degrades are part of the
- Aproject plan
- Bproduct plan
- Cprocess control plan
- Dpreliminary plan
49The process control plan should include
- Aplans for continuous improvement
- Bprocess maps
- Cwork instructions
- Dall of the above
50Project closure includes
- Acapturing lessons learned
- Brecognizing and rewarding team members
- Call of the above
- Dnone of the above
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- Quiz on Univision - Six Sigma Green Belt - Final Examination Version 1.0, created by mike3368 on 16/06/2015.
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