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PHA 5103 Mod 7 practice quiz
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Questions in this quiz (17)
1Which of the following best describes assertiveness?
- Aputting needs or wants of the people above their own
- Bspeaking up for yourself always
- Cinitiate communication in a way that conveys their concern and respect for others
- Dbeneficial effects for short term
2Standing up for oneself and solving interpersonal problems that doesn't damage relationships is considered which type of behavior?
- Acollaborative
- Bassertive
- Caggressive
- Dpassive
3Which of the following is NOT a skill needed for assertive communication?
- Aexpressing appreciation to criticism
- Bencouraging assertiveness in others
- Cexpressing opinions and feelings appropriately
- Dputting needs or wants of the people above their own
4Which of the following is NOT an assertiveness technique?
- Asetting limits
- Bmaking requests
- Cignoring provocations
- Dall of the above are correct
5What is the MOST important assertive skill in relating to patients?
- Awillingness to initiate communications
- Bencourage patients to be more assertive
- Cestablish a common ground
- Dassuring that your rights are respected
6What is one way of responding to being criticized?
- Afogging
- Bdelaying a response
- Cwalk away
- Da and b
7T/F: Problem solving process focuses on the physician's goal of helping the patient.
- ATrue
- BFalse
8How is aggressive different from passive behavior?
- Aaggressive is being selfish and greedy.
- Bhumiliate and dominate others
- Cdiscount own needs and values
- Dconveying respect for others
9Which of the following is an outcome of aggressive behavior?
- Aopposition by others
- Bresenting your co-workers
- Crespecting others
- Dbeing honest
10Which of the following is appropriate body language?
- Aavoid using dramatic gestures
- Bgood eye contact
- Cupright posture, but lean forward a bit
- Dall of the above
11How do you control your emotions?
- Apush emotions deep down
- Bmaintain neutral composure
- Ckeep your voice even and firm
- Davoid discussing emotional topics
12Which of the following is NOT a way to encourage patient assertiveness?
- Atrain staff to be attentive to patients
- Bgive patients a list of common questions
- Cinitiate conversations with patients
- Dthank patient when they bring a perceived problem to your attention
13T/F: Physicians tend to decline pharmacist's therapeutic recommendations, because pharmacists don't have all the information.
- ATrue
- BFalse
14What was the mean cost avoidance due to interventions in the VA center by pharmacists?
- A1000 per month
- B1 million per year
- C700 per recommendation
- D5 million per year
15How does the pharmacist propose a solution?
- Asuggest a plan for implementing change
- Bprovide alternative ways of resolving the problem
- Cavoid calling without suggestions or plans
- Dall of the above are correct
16Which of the following is NOT tip in communicating with physicians?
- Aavoid "did you know"
- Bbe concise
- Cstay focused on the goal to help patient
- Dall of the above are tips
17Which of the following is CORRECT about being assertive?
- Aall you have control of is your own behavior
- Bcommunicate in the most reasonable, respectful way
- Coptimizes your chance that others with communicate with you in a similar way
- Dall of the above are correct
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- PHA 5103 Mod 7 practice quiz
- Author
- sara wu
- Language
- English
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